The aim of this master thesis is to investigate the design of the reference service and its development that Internet has caused in college/university libraries when it comes to the service provided to the user. I want to examine the quality of this development from the view of the librarians, and also investigate their attitude and how they deal with this development.The following questions were asked:? How has Internet changed the reference service at college/university libraries?? How do the librarians look upon the possible change of quality in the reference service when the Internet is involved?? What attitude do the librarians hold toward this development where Internet is used in the reference service and how do they deal with it?The method used was qualitative interviews. A total of six librarians from Blekinge tekniska högskola, Halmstad högskola, Lunds universitet and Växjö universitet have been interviewed.The theories and models used were ?media richness?, a quality framework including ?quality aspects of a service?, and social psychology and its ?reasons for a positive/negative attitude on an organisations change?.The result shows that Internet has brought more sources of information and additional ways to contact the library.

Branding is becoming increasingly important to companies within the B2B-sector and they put a lot of effort and capital to develop and strengthen their brands. One way of working with brands is through ingredient branding. An ingredient brand is an alliance between two brands where the ingredient brand is applied on a host brand and works as an ingredient on the product. The purpose of ingredient branding is to create competiveness, differentiation and to create quality associations. Ingredient brands can be divided into emotional and functional categories.

Under de senaste åren har användningen av interna sociala nätverk (ISN) markant ökat. En orsak till detta kan vara den ökade användningen av publika sociala nätverk (så som Facebook eller Twitter) på arbetstid, då detta tenderar att sänka arbetsmoralen och effektiviteten hos de anställda. Ett ISN fungerar i princip som ett socialt medium, men dock innanför ett företags eller organisations interna väggar och fokuserar mer på att främja samarbete, kommunikation och kunskapsutbyte. Detta examensarbete utreder hur man kan implementera ett ISN i en mindre organisation och få det att leva i ett företags vardag. Vanligtvis används ISN inom större företag för att främst hitta och dela kunskap inom organisationen.I denna avhandling kommer jag (baserat på genomförda metoder) skräddarsy ett gränssnitt för Xtractor Interactive AB i ett ISN som heter Totara Social.

This paper intends to provide a better understanding of how to rebuild a crisis affected area and how to plan for the inhabitants of a wounded city. It will also examine the landscape architect's tasks in this work to provide a planning perspective. The discussion of reconstruction is significant because the insight and knowledge in the subject is needed in order to help nations after a disaster. Bosnia-Herzegovina's capital Sarajevo is a city recovering from a civil war where the city's situation was complicated by an ethnic conflict that has been segregating it. The restoration of the city's structure can free people from their tragedy and make them live again.

It generally takes 10 to 12 years for a new drug to hit the market. The pharmaceutical industry invests huge sums in these early stages of research and development. In spite of the rapidly rising research and development expenditures fewer and fewer blockbuster drugs are being developed. Longer lead times and aggressive generic post-patent competition have narrowed the timeframe for the pharmaceutical companies to profit on their investments.In the face of these threats the pharmaceutical industry has developed a battery of strategies to prolong market exclusivity and to maximize return on investment. These emerging strategies are commonly known as Life cycle management (LCM), which actually is more of a concept than a method.

PR appears to be an indistinct division and a complicated resource for companies to value. The current circumstances are negative to the credibility and reliability of PR. This study emphasizes how an application of return on investment contributes to a more strategic use of PR and increases the status and credibility for the division.We experience that measuring the economic value of PR is of great importance and of current interest with few prior studies made. The purpose of this study is to find out how a PR-agency and one of its clients relates to and works with evaluation of PR-activities and to which extent the economic contribution of the activity is measured.The foundation which the theoretical reference grounds on is theories of Delusions of PR and the use of benefit-cost analyzes, Stages and Levels for Evaluating Public Relations Programs, Marketing Return on Investment and PR Return on Investment. The theoretical reference serves as a base during the analyze of the study.The conclusion, based on the empirical body of information, is that an application of return on investment could contribute with a higher status and credibility for the PR-division.

Äldreomsorgen har varit drabbat av nedskärningar och omsorgspersonalens arbetssituation har beskrivits som tidspressad. Känslan av att inte kunna ge rimlig hjälp till de äldre och att uppleva det som mycket att göra har kopplats till psykisk och kroppslig trötthet. Psykosociala modeller har visat att resurser i arbetsmiljön kan motverka detta. Syftet med denna studie var att ur ett hälsofrämjande perspektiv undersöka positiva arbetsmiljöfaktorer för personal inom hemtjänsten samt hur äldreomsorgen som arbetsplats tidigare beskrivits i forskning, och hur arbetsmiljön relaterar till hälsa. I syfte av en kvalitativ enkätstudie formulerades frågor viktiga för hälsa och välbefinnande ur ett hälsofrämjande perspektiv.

This paper has it?s background in Physical Activity on Prescription, a projectwhich the Swedish sports movement is part of. The study refers to a limiteddivision of sports for adults, namely a phenomenon here by referred to as dropin-activity. This form of physical activity is characterized by an understandingthat the participant often lack experience and that it is possible to pay for eachoccasion. The purpose of the study was thus to take a closer look on organized,non-profit sports clubs which offer this type of exercise for adults.

Mergers between companies has become more and more common in Sweden and in the rest of the world with the motive to increase the competitive strength in the current markets and has an important role within organisational development of companies. When organisations merger there is not only buildings and objects that are put together but also their individual organisational structures, people, values and cultures. This can be a difficult process and can affect many people in how they think conscious as well as unconscious, feel and react.The purpose of this thesis is to gain a deeper understanding of how employees are affected following a merger when changes in the organisational culture come up, and how these changes are expressed.This thesis is delimited to investigate only one company, Skruf Snus AB and only focus on their business and employees in the region of Stockholm. The thesis contains a qualitative investigation with semi structured interviews that has been carried out with eight employees at Skruf Snus AB. The thesis is partly based on a model of Schein which describes the different levels in organisational culture and partly on some theories about reactions to change in relation to the integration between the employees following a merger.The results of the investigation indicate that with a merger the whole organisational culture is affected and therefore also the employees.

Den här uppsatsen undersöker ett antal attityder till skollagens skrivning att utbildningen skall vila på vetenskaplig grund med syftet att få en bättre förståelse för vilka förutsättningar och uppfattningar och vilket utgångsläge som finns för lagens implementering. Emperin har hämtats från en totalundersökning med en kvantitativ enkät som har skickats ut till skolledare och lärare i skola och förskola i en mindre kommun. Svarsfrekvensen för undersökningen är 40 %. Datan har sedan analyserats och visas som deskriptiv statistik. Uppsatsen har en fenomenologisk utgångspunkt.

This thesis aim to shed a light on how to communicate the individual and subjective feeling of safety in the arena of public events such as music- and cultural festivals with the safety-project on Peace & Love festival in Borlänge, Sweden as a practical example. Earlier research has mainly been focusing on the objective side of safety on these kind of events. Peace & Love decided to put a larger focus on the safety for the festival in 2012, and Trygghetsprojektet was started. By looking at how the project is formed this study wants to show how organisations can communicate a feeling of being safe to the audience to enable them to fully enjoy an event.The main questions asked in this study is: How can a feeling of being safe be communicated to a large number of people by focused acts of communication at a festival? How does the head of safety and the safety coordinator work with communicating a feeling of being safe to the audience? How does these communication acts relate to earlier research on mass communication? The results shows that communication within the organisation and with its partners is of great importance for the outcomes of the project and that communication of the feeling of being safe is much greater then the hands-on communication of words.

During the 90?s, several reforms took place in order to change the educational system. The reforms intended to increase the freedom of choice and to facilitate the start-up process for driving independent schools. A broad alliance of political parties from left to right supported these reforms. Twenty years later, the independent schools constitute a substantial part of schools in Sweden.

Den snabba utvecklingen inom medicinsk forskning har resulterat i nya effektiva läkemedel för de personer som drabbats reumatoid artrit (RA). Organisations- och samhällsförändringar samt en ny generation patienter har betydelse för arbetsterapeutens framtida kompetens.Syftet var att undersöka behov av kompetens för arbetsterapeuter inom reumatologisk specialistvård. Studien är deskriptiv och prospektiv. Tolv personer, vara tre reumatologer, fem patienter med RA samt fyra arbetsterapeuter deltog i undersökningen. Datainsamlingen gjordes genom en semistrukturerad intervju.

Icke vinstdrivande organisationers förtroendeskapande webbkommunikation är en undersökning som syftar till att öka förståelsen för hur icke vinstdrivande organisationer etablerar förtroende i sin kommunikation på webben. Genom att analysera hur de tre icke vinstdrivande organisationerna Forest Stewardship Council (FSC), KRAV och Fairtrade skapar förtroende i textmaterial presenterat på respektive organisations hemsida söker uppsatsen belysa hur olika förtroendeskapande grepp används av icke vinstdrivande organisationer för att etablera förtroende mot allmänheten. Analysen visar att det mest förekommande sättet att skapa förtroende mot allmänheten bland de studerade icke vinstdrivande organisationerna är att framhäva sin expertis på det område organisationen verkar. Uppsatsen öppnar upp för ett nytt forskningsområde med fokus på hur den icke vinstdrivande organisationen etablerar förtroende på webben. För vidare forskning kan det vara intressantatt öka antalet analyserade organisationer för att öka möljligheten att fastslå samband mellan hur stor grad av förtroende allmänheten upplever sig ha för en organisation och vilken typ av förtroendeskapande kommunikationen organisation använder sig av..

As IT service departments in organisations are becoming more complex and customised, the indirect costs are increasing in relation to the total costs. The difficulty of fully estimating and identifying the spread of the cost in the IT service department is increasing. As a result, firms tend to budget the business unit as a total cost rather than as a spread of defined costs. In order to deal with this challenge an ABC calculation will be applied. The Time Driven ABC model will be conducted in OMX´s Servicedesk unit within the IT services.