Nöjesfält har ofta uttalade servicekoncept vars syfte är att dess gäster ska få en service av hög kvalitet för att nöjesfältet som helhet ska vara underhållande, och inte enbart de åkattraktioner och andra nöjen som erbjuds. Syftet med denna studie var att genom kvalitativa semistrukturerade intervjuer undersöka hur ledarskapet ser ut som används av operativa mellanchefer på nöjesfält för att motivera de underställda medarbetarna att förmedla en hög nivå av service till gästerna de möter i sitt dagliga arbete. De respondenter som valdes ut för undersökningen arbetade samtliga på Skara Sommarland under säsongen 2012 och hade positioner som operativa mellanchefer vilka benämndes teamledare eller biträdande restaurangchef. Skara Sommarland använder sig av koncernen Parks and Resorts servicerelaterade vision leverera en helhetsupplevelse i världsklass ? Varje gång! Det är denna vision de operativa mellancheferna som deltagit i undersökningen har arbetat med för att deras medarbetare ska förmedla till parkens gäster.

In the field of municipal services there are a wide range of aspects a small community must consider, especially considering that the circumstances in which a municipality operate continuously are changing. The changes include, for example, migration, individual lifestyles, the political governance and environment. Especially the latter might have a big impact on a town based on tourism such as Borgholm. We particularly have taken an interest for how this might affect the internal branding and internal brand communication of Borgholm municipality.Through our research we have found that Borgholm municipality in no particular extent is working with living the brand or any similar concepts. Also, we have found that the success of the internal branding of the organization in a great extent depend on the individuals of the different branches of the municipality?s work rather than on a coherent communication structure which reaches the whole organization..

Syfte: Att problematisera konsumentbeteende och de bakomliggande (prioriteringar) motivationsfaktorer som finns vid köp i dagligvaru- ochlågprisbutiker, såväl ur ett konsument- som ett företagsperspektiv. Frågeställningar: 1. Vad innebär och hur samspelar aspekterna: varumärke, rykte, image, kvalitet och service samt pris för kunders motiv (prioriteringar) i valet av dagligvarubutik?2. Vilka potentiella förbättringar skulle kunskap om aspekterna och dess betydelse kunna leda till ur ett företagarperspektiv som ett led i att nå ökad framgång? Resultat: Genom uppsatsen har författarna visat vad de ovannämnda aspekterna innebär för konsumentbeteendet.

Bakgrund och problematisering: Tjänsteföretag på konkurrensutsatta marknader motiveras att anpassa sina produkter utifrån kundernas efterfrågan där utvärdering och förbättring av en tjänsts kvalitet är ett tillvägagångsätt. Fallföretaget Vindsurfing.se studeras med en problembakgrund baserad på hur företag kan utvärdera kvalitet i sina tjänster och vilka positiva och negativa faktorer i produktionen av tjänsterna som går att identifiera utifrån kundernas uppfattningar.Syfte: Syftet med uppsatsen är att undersöka den av konsumenterna upplevda kvaliteten på de nybörjarkurser som företaget Vindsurfing.se erbjuder. Detta för att identifiera olika faktorer med påverkan på kvaliteten som kan ligga till grund för utredning av hur verksamheten kan utvecklas i framtiden.Teori och modell: Litteraturgenomgång med utgångspunkt i begreppet service quality, dess definition, tillämpningar och mätinstrument. Nyckelmodeller är bl.a. Grönroos (1984) ?Service-Quality Model? och Parasuraman et al., (1985) ?Service-Gap-model?.

Since the 1980s, the management philosophy New Public Management has resulted in major changes in the public administration system in several countries, especially in the West. A market oriented approach and an increased focus on performance measurement are ideals that are salient in these changes. The aim of this bachelor thesis is to examine the management philosophy?s influence on international relations through a critical analysis of some of its ideals in the management of international development cooperation, where effectiveness, quality, and results have been new dominant concepts. Through a qualitative content analysis of a Swedish Communication from 2014 ? the Aid Policy Framework ? and a debate in the Swedish parliament where this Communication was discussed, different themes that reflect the strategy of so called results based management in Sweden are identified.

The purpose of this master's thesis is to describe and analyse the origin and development of the libraries in the town of Värnamo, between the years 1908 and 1960, when a new modern public library was inaugurated. The method I have used is, to a great extent, examining and analysing source material from the archive of the municipality in Värnamo and the popular movement in Jönköping. As a background to my study I describe the development of the Swedish society, from the end of the nineteenth-, until the middle of the twentieth century. I also describe the local development of Värnamo, during the same period. Furthermore I also give a general description of the progress of the libraries in Sweden during the same time.

Vårterminen 2006.

The storm Gudrun in 2005 led to massive windthow damage in forests in southern Sweden. Since then there has been a growing interest in factors influencing wind damage in above all Norway spruce (Picea Abies) stands. Although many other interesting areas still need to be examined. In 2005 there where a lot of stands that suffered different degrees of damage, a lot of these stands weren?t cut, but instead left to grow. The future development of these stands is uncertain and the guidelines are unclear.

Global Software Development (GSD) is based on a geographical distance where teams are spread throughout the world. The related research have for a long time addressed the challenges presented by geographical distances. GSD is basically a necessity for many businesses to use in order to reduce development costs, reduce production time and to maintain high quality. The study aims to investigate the relationship between the reality of a specific maintenance project. Thus, our research question: How do distributed maintenance teams experience temporal, geographical and socio-cultural distances? To achieve the purpose of the study, we chose to perform a case study of a global consulting company which recently started a new system maintenance project.

The purpose of this study is to examine how educationalists work with bilingual children's language by looking at how and what approaches are used to encourage language development. I have chosen to compare two educational philosophies: Montessori and Outdoor Education, to see how big the differences / similarities are in working methods. The background to this study is that preschools uses various approaches and have different methods to stimulate the children. This means that the conditions for children's language development might look different depending on the preschool they go to. The information used has been gathered through interviews, where I have taken note of educationalists thoughts on their working methods, and through professional literature dealing with this topic.

Background: outsourcing is one of the most obvious and continuous trends that has been able to study during the past ten years and also has had a strong development in the industry. What consequences will follow from an extended outsourcing? Purpose: the study?s overall purpose is to investigate what possibilities and risks that can be connected to an outsourcing decision and how the order of the service will handle the risks. The study will also investigate what management philosophy that will be used and regulate the outsourcing relation and how the company?s strategy will affect the decision and how the process of outsourcing will look like.

Visby is a city that at first glance is of medieval origins. The popular image of scientists today is that the city was formed in the Middle Ages. According to some of the researchers Visby was formed during the Viking Age, it is based on the basis that the area has been used for a long period. Urban development in the Nordic countries is complex and there are different opinions as to why the Nordic cities emerge. It is important to shed light on the underlying process on why cities are emerging to provide clarity as to why Visby city is emerging.

The purpose of this study is to examine how teachers and pupils experience the use of fictional literature as a tool for language development in the teaching of English as a foreign language. Through surveys and interviews and with Vygotsky?s theory on development in a social environment as a theoretical base, I examine which methods are used to promote language development and also which functions pupils and teachers consider fictional literature to have in the teaching of English. Results show that teachers consider fiction to be among the top methods to get pupils to learn English. Teachers and pupils both favour the use of fun and stimulating reading activities as well as group activities where learning is social to go along with the reading of fiction.

The major environmental problems that we have today are frequently mentioned in the media today. One example is the ongoing debate regarding global warming and its causes and consequences. There are also several other problems in our society such as segregation and social tensions. Most agree that we must do something to solve these problems and that we must try to achieve a sustainable development for the entire planet. But how should it actually be done and what trade-offs, compromises, sacrifices and changes must be made?The purpose of this paper is to examine how these issues are being dealt with in Swedish city planning.

The use of mobile devices has during the last years expanded and on the market you can see a huge amount of applications. The development of mobile applications differs from traditional systems development since mobility infers that mobile applications can be used in different technological and social contexts. Although previous research has recognized that mobility can present mobile application developers with certain challenges, empirical studies of how problems arise and how they can be handled has thus far been limited. In this study we focused on the requirements engineering process from a development view with the purpose of finding challenges emerging in the development process. The study is based on a qualitative case study that employed semi-structured interviews with both project managers and system developers active in the requirements process.