The purpose of this thesis was to study managers in the tourism market who works with internal marketing towards their personnel. A case study with two tourism providers, Hotel La-ponia and Mix Ranch, was performed. The cases were based on personal interviews with the hotel manager at Hotel Laponia and with the owner of Mix Ranch. The research questions were based on why tourist providers use internal marketing and how tourist providers use internal marketing. The findings were that it was regarded as very important to have moti-vated, satisfied, and properly trained personnel in this business because they are the ones who have direct communication with the clients and they are an important issue to help the com-pany to success.

AbstractThe Swedish National Board of Health and Welfare has since a year or so started to introduce a new way to work with childcare investigations within the social services. This new concept, BBIC, is meant to put the child?s needs in the first room rather than the grownup?s as it used to be before. This study is about to examine how BBIC affects the legal security of the children within these childcare investigations.BBIC was first developed in England after a massive criticism against the way that the foster home- and institutional care was handled. In Sweden, BBIC was first tested and developed into Swedish conditions in a few project municipalities for about five years but is now being introduced all over the country.

Purpose: To evaluate the management development course held at FöreningsSparbanken in Ronneby during 2000. The evaluation aims to map and describe what effects the course has had on the participants. We will assess to what degree the effects meets the objectives of the course set by the manager of the bank (future management recruitment, leadership, change catalyst, aligning the strive towards a shared organisational objective). Above mentioned also implies that the organisation should be influenced in some regards. Conclusion: Our conclusion is that all of the participants have as a result of the course increased their emotional intelligence in varying levels.

This paper is a study and comparison between the two Wireless LAN (WLAN) standards HiperLAN/2 and IEEE 802.11a. WLANs are used instead or together with ordinary LANs to increase mobility in for example an office. HiperLAN/2 is an European standard developed by ETSI and the IEEEs standard is American. A WLAN-card consists roughly of a Medium Access Control (MAC), Physichal layer (PHY) and an antenna. The antenna is the same for the different standards.

I dag kan man oftast läsa om olika säkerhetshot och risker en datoranvändare måste tänka på för att inte ge någon utomstående möjlighet att komma åt känslig och/eller privat information. Här talas det om nya virus och nya typer av trojaner som sprids som epidemier över Internet, och i bland handlar det om ett spionprogram som följer med en nedladdad fil. Det är svårt att hålla reda på alla typer av skadlig kod som nämns fast med ökad förståelse ökar också chanserna för att klara sig från smitta. Det har visat sig att utvecklingen av skadlig kod är lika stark som den inom kommersiella mjukvaror. Från persondatorns uppkomst i början av 80-talet och fram till i dag, har utveckling skett i alla områden av den skadliga kod det handlar om strategi, syfte och framförallt ren kodkomplexitet.Dagens ledande leverantör av operativsystem och webbläsare, Microsoft, lovar allt mer sofistikerade säkerhetslösningar varje gång en ny version av ett program släpps.

AbstractBusiness, or business decisions always involves an endangerment from the company?s aspect, but when it comes to business with foreign countries the risk profile looks quite different from the profile the company has when its doing business inside the country. Therefore, it is extremely important for an export company or import company to carefully consider the risks that are enclosed with the deal, before he makes the decision to enter a deal. One of the most important risks a company have to considerate when doing business with foreign countries is the currency risk. A company is exposed to currency risk when either long-term or short-term changes in the exchange rate may affect the result of the company, competitive position and growth.

?ÄTA-work? (Changes, Supplementary and Retiring works) is more or less common in all construction projects whether it is about houses, roads or railways, in the planning stage, or in the construction stage. For the Swedish Transport Administration, which is the largest purchaser of infrastructure in Sweden, ÄTA-work is a hotter topic than ever.Economists and managers want to draw conclusions on the projects share ÄTA-work, while the project manager is concerned about whether it is possible to draw any conclusions at all as each project is unique in itself and has its own merits. There is a big variation in the amount of ÄTA-work in different geographic districts in the Swedish Transport Administration.This study shows that the Swedish Transport Administration does not have a unanimous approach regarding the management of ?ÄTA-work?.

The purpose of this essay is to identify the costs of illness in different organizations, and compare the calculated result with the actual result in their annual reports.We collected information thru interviews with the personnel manager in the selected organizations, and used the annual reports to add necessary information.When we applied our model, we found that the selected organizations, in some cases, have a cost of illnes which is up to seven times higher than shown in their annual reports. It?s, in general, the costs that aren?t related to the salary (additional costs), which are much higher than shown.The absence of a model that calculates the costs of illnes can result in wrongful decisions. If a model would be applied in an organization, it should increase the awearness of the actual costs of illnes, which can lead to better decisions througout the whole organization.This report is written in Swedish..

Denna studie syftar till att få en ökad förståelse för hur arenachefer i Sverige rekryteras, vi tar även upp hur rekryteringsprocessen såg ut för respondenterna som deltog i denna studie. Vi kommer även att belysa vilka arbetsuppgifter och ansvarsområden de arenacheferna vi har intervjuat har. Arenacheferna är verksamma på arenor vars hemmahörande idrotter är på elitnivå, på dessa arenor arrangeras även allt ifrån uppträdanden med världsartister inom musikbranschen till mindre företagsevent. Ur resultatet framkommer det att rekryteringsprocessen, ansvarsområden och arbetsuppgifterna skiljer sig mellan de olika arenacheferna. Gemensamma nämnare för arenacheferna är att samtliga har ett ansvar för personal, ekonomi och säkerhet..

Studien syftar till att erhålla en djupare förståelse om hur ordningsvakters uppfattningar om hur deras yrkes? och privatroll ser ut. Vidare är syftet att ta reda på hur våld och hot hindrar utförandet av en framgångsrik vaktroll. Metoden vi har använt oss av var semistrukturerade kvalitativa intervjuer med åtta ordningsvakter. Studiens resultat tyder på att yrkes? och privatlivet utgör två separata sfärer.

The idea with constructions made out of prefabricated elements is that it should be quick and easy to build as the demands for lower production costs, increased profitability and shorter production times are constantly increasing. High accuracy in measurements and well-balanced tolerances is required to achieve this. The fact that the concrete-elements doesn?t fit and that damage occurs during assembly is a highly topical issue even though we now have methods and systems that make this high-intensity construction possible. Through this report we want to highlight the problems that cause the dimensional and tolerance problems and give suggestions on how to come to terms with these.

As a result of increased energy prices more and more energy-efficient homes are coveted. An energy-efficient alternative is passive houses, which is characterized by an extremely well insulated building envelope that recovers the heat without the use of radiators or under floor heating. But a passive house requires a higher investment cost than a conventional building project, since it will require more construction materials, training of construction workers, greater land area, and long construction period. But the lower operating cost expects to pay back the higher cost of investment. We therefore question how profitable a passive house is in relation to houses built according to modern conventional building techniques.The aim of our study is to investigate the viability of passive houses compared to convent­ional houses.

This paper is a study of corporate governances in the municipal of Stockholm. The purpose of this paper is to enlighten the problems and opportunities for the corporate governances of the wards in the municipal of Stockholm. The municipal of Stockholm is made up of 18 relatively self-governing wards, whose activities bear a resemblance to one and other. Therefore we have specified our survey to corporate governances in the ward of Skarpnäck (Skarpnäcks stadsdel), to be able to use this ward as an example to corporate governances in the entire municipal of Stockholm. The essay emanates from the important management theories: Budget, Integrated Management system (ILS), Benchmarking and Balanced Scorecard.The essay is based on interviews and a poll survey we conducted in the administration of the ward of Skarpnäck, and also based on interviews with Stockholm?s city hall.

We have decided to conduct a case study of German and Swedish mid-level managers within the automobile industry. Primarily we used a qualitative method of investigation and a phenomenographical methodological approach in order to conduct an in depth analysis. We conducted semi-structured interviews with six mid-level managers each in Germany and Sweden. The semi-structured interviews allowed us to conduct flexible interviews which enabled these managers to speak relatively freely about their own view of leadership. Throughout our investigation we have based our results on the empirical findings and at the same time sought explanations to different phenomenon in relevant secondary data, such as management literature, thus used the abductive method of investigation..

Problem finns inom hälso- och sjukvårdens hantering av sjukskrivningsärenden och har visat sig vara extra stora inom primärvården. Många sjukskrivningar löper risk att bli långvariga, rehabiliteringsärenden drar ut på tiden och missförstånd uppstår mellan patienter och myndigheter samt myndigheter emellan. Mellan 1 september 2009 och 31 maj 2011 har man på Gotland bedrivit ett projekt med syfte att effektivisera sjukskrivningsprocessen med hjälp av Rehabkoordinator i primärvården. Denna studie utgör den kvalitativa utvärderingen utav projektet. Syftet med denna studie var att utvärdera om sjukskrivningsprocessen har underlättats för de samverkande aktörerna och för patienter efter inrättandet av Rehabkoordinator.