Titel:     Mätinstrument: Kundnöjdhet ? Att jämföra image, förväntningar och upplevelser i modebutikerSyfte:Syftet är att undersöka de förväntningar om nöjdhet som kunder baserar enbart på en varumärkesmix. Vilka aspekter av ett butiksbesök dessa varumärkesbaserade nöjdhetsförväntningar framförallt rör, hur nöjda kunderna förväntar sig att bli med dessa aspekter och huruvida nöjdhetsförväntningarna infrias vid ett besök i en butik som har en specifik varumärkesmix. Som ett delsyfte undersöks vad i ett butiksbesök som är viktigt för de deltagande konsumenterna när de handlar kläder.Metod:Vi valde att använda oss av en kvantitativ metod där vi intervjuade 111 kvinnliga respondenter om vad de tyckte var viktigt, vilka förväntningar en varumärkesmix skapar samt hur nöjda de var efter ett besök vid dammodeavdelningen på Åhléns i Umeå. Vi utgick från ett deduktivt angreppsätt med befintliga teorier som stöd för våra frågeställningar.

The first part of this essay focuses on how we relate to the landscape at the international and the national level today. The landscape convention is presented and compared to actual current Swedish policies. Different definitions of landscape are discussed. The second part renders the landscape in different archaeological contexts. The central theme is the attempt to investigate if and how we can approach prehistoric man by looking at the landscape as a socially constructed concept.

During the last few years the countries in the African continent have experienced an enormous increase in female politicians on a national level. Rwanda is even the country with the highest number of female politicians in its parliament in the world. Despite this development in Africa, the quantitative research on women's political representation in the world has not yet paid attention to the situation there. Some of the surveys that have been done have even excluded countries that do not fit the homogeneous pattern ? which is precisely the problem with African countries ? for it to be possible to explain the situation with existing theories.The intention of this paper is therefore to, with all of the 53 African countries included in the study, examine whether the already existing explanatory factors regarding women's political representation also can be applied to an African context to explain the situation there.

The aim of this thesis is to identify some of the obstacles to trade, that occurs on the common market, and to analyse the errors that still occurs in the national authorities application of the principle of mutual recognition. Is the principle of mutual recognition sufficient for the creation of a common market, or is there a need for additional measures to cope with the obstacles to trade that still exists on the common market? The problems related to the incorrect procedures of the national authorities and the fact that undertakings prefer to bring their products in to line with the rules of every single member state must be solved, if the principle of mutual recognition is to become trustworthy. On some areas, harmonisation ought to be chosen above the principle of mutual recognition, but in other cases an increased administrative collaboration, mandatory training for the national authorities or information campaigns intended mainly for undertakings could be the answer. The possibility to help undertakings to sue member states for damages should also be investigated.

Undersökningens syfte är att analysera hur Sverige, svensken och invandraren presenteras i läromedel i svenska som andraspråk. Dessa läroböcker är för många vuxna invandrare en dörr som leder till livet i Sverige då böckerna inte bara ger information om språket utan också om svenska traditioner, levnadssätt och hur man klarar sig i samhället.I resultatet framgår att läroböckerna ibland presenterar en stereotyp bild av landet Sverige och dess invånare. En del stereotyper kan anses vara positiva men en del är relativt negativa vilket ger ett dystert intryck. Vissa generaliseringar förekommer också vilket kan vara ett problem då läsaren, d.v.s. invandraren får en skev och vinklad bild av verkligheten..

The purpose of this master dissertation is to show an example of how to renovate three different parks in an area of national interest in Höganäs, Sweden aiming to deal with their heritage value as well as making them attractive to today?s user. The question formulation can be described as following: How can i as a landscape architect renovate parks with different characters conserving their existing qualities. By studying and documenting the park´s history and current usage and using methods of evaluating a park?s heritage value ( Kulturhistorisk värdering av bebyggelse, Unnerbäck 2002) i could conclude which qualities to conserve and suggest and motivate what features to add or renovate.

Syfte: Syftet med den här studien är att undersöka kulturprogrammet K specials profil kontra image, samt vad programmets medarbetare och tittare associerar till begreppet kultur.Metod: Studien är genomförd med kvalitativa metoder i form av personliga intervjuer och telefonintervjuer samt en nätundersökning.Resultat: K specials projektledare har en samlad bild av hur de vill att tittarna ska uppfatta programmet. Tittarna som har medverkat i denna studie har i många anseenden en positiv likartad uppfattning om programmet. Det finns dock en skillnad i hur en del tittare associerar till namnet K special, då namnet stundtals associeras med frukostflingor. Gällande kultur visar det sig att K special är en kultur i sig och utgör en livsstil hos tittarna som medverkar i denna studie. Både tittarna och programmets medarbetare ser begreppet kultur som ett samlingsnamn på livet och människors uttryck, allt som inte platsar inom ramarna för naturvetenskap.

AbstractThis essay concerns a qualitative case study seeking to understand six boys? reading habits and to investigate why it is that some boys who do not like reading nevertheless display good reading comprehension according to the results achieved for that skill in national tests. The study shows that the boys? perception of reading has a lot to do with the contact they have with books when they are small. Whether or not there are adult role models in the home and whether the early encounter with texts in school is a positive or negative experience is significant for the boys? later attitude to reading.

The aim of this study is to explore how sports journalism can include and/or exclude athletics from a national community. This study put emphasis on finding patterns from articles by Swedish sport media on non-ethnic Swedish athletics. The theories central to this study are ethnicity and nationalism, as these concepts contain reflections on why certain groups of people are excluded and/or included. Norman Faircloghs critical discourse analytical model has been selected for the study method that analyzes texts in three levels: the text level, discursive practice and social practice. Four non-ethnic Swedish athletes have been chosen to explore how they were portrayed in the media.

The purpose is to illustrate the phenomenon of self-harm from a social psychological and sociological perspective. The purpose is furthermore to examine the role social relationships play in the individuals´ self- imagine and what role does identification play for anyone who harm themselves? We want to examine in what way social relationships are important and how they function for individuals who harm themselves, both once they have started to harm themselves, and if the relationships in any part caused the cutting to begin with.Questions:How do individuals shape their identity based on self- harm? Which self-image do individuals have who self-harm? Is there anything in the person's previous social relationships that have caused them to begin to hurt themselves?Method:In this paper we have analyzed five autobiographies. We have used open coding from grounded theory as analytical method and subject positions based on discourse analysis.Theory:We have used the Cooley concepts looking glass self, Foucault's theory of power, Giddens' concept of ontological security and existential anxiety.Results and Analysis:We found six different categories that we thought were central. These were negative self-image, guilt, lack of family support, negative experiences of others' views, the protective identity as self- harmer and insecure social relationships in school.Conclusion:The self-harming is a very complex behavior.

The purpose of this Bachelor?s thesis is twofold. Firstly it aims to make a contribution to the understanding of how five Swedish Diocesan libraries have carried out the digitizing of their rare book and manuscript collections. Problem areas related to this activity are also investigated. Secondly, it aims to examine the relative guidelines and standardization norms, which have been formulated on a national basis.

AbstractAim: The aim of this essay has been to study how the Swedish church has created the image of their religious activity through media. This has been by studying the three commercial campaigns launched by the Swedish church during the years 2000, 2001 and 2003. Questions asked are: How has the Swedish church chosen to profile it self? Which discourses can be recognized in the campaigns? Which messages has been communicated through the campaigns? How has these discourses created the image of the Swedish church?Method: The methodological framework is critical discourse analysis inspired by Norman Faircloughs? three-dimensional model. Thirteen images all part of the campaigns are analysed using a semiotic method.

The goal with this essay is to determine if the image of preschool, in a specified number of picture books, is consistent with the posted goals of the preschool operations in the curriculum of preschool published in 1998 (hereafter Lpfö 98). Besides that the essay is also planned to look at how the preschool?s status have changed after Lpfö 98 was established and if this is shown in the picture books. Therefore this essay will focus on picture books published 1998-2009 because after that a new version of Lpfö 98 was published. Also the picture books chosen for this study are all stories about preschool or kindergarten.The questions that this essay will answer are: How are the activities in preschool described, and how do they match the guidelines in Lpfö 98? In what way has the status of preschool been affected since Lpfö 98 was published? In what way has the teachers? role been affected and how is that shown?In order to answer these questions I will use a quality text analysis of picture books for children.

During the last years social media have developed and become a place where all kind of people can meet and interact with each other without any kind of physical contact to one another. We belive that this development also has made it easier for political parties and organisations to spread their propaganda to the people that uses social media without them knew from whom the information is coming. With this in mind we decided to do a study about the social media Facebook and how the users of Facebook think they are being influenced by political propaganda from organisations and private persons. In our study we decided that we wanted to know why our respondents are using Facebook, if they have payed attention to two political questions, one international question and one national question, that have been noticed recently and if they feel that they are being influenced of political propaganda when they are using Facebook. We have concluded that our respondents, depending on how old they are, do feel that they are being influenced by political propaganda when they are using Facebook. We have also noticed that the younger part of our respondents feel that they are using Facebook because their friends do it and that they have noticed the international political question more than the national political question. In the older category of respondents the reason of why they are using Facebook was to maintain a conection with their friends and they had noticed the national political question more than the international political question. .

International organizations are important actors on the stage of world politics, and how these actors securitize the climate change issue is of importance for how it will be tackled by actors on global and national levels. The purpose of this study is to contribute to research on climate security discourses and how climate change is defined as a security concern amongst different actors. This study, in contrast to previous research, focuses on systematically mapping the definitions made by different international organizations by asking: whose security is at stake; who is responsible for responding to the threat; how is the nature of the threat defined; and what responses are suggested? By analyzing material consisting of a variety of documents and statements from five international organizations, I aim to identify differences between these actors ? in how the climate change issue is conceptualized from a security perspective. The result of the study shows that only one of the organizations shows clear elements of the national/geopolitical security discourse, while all of the other actors primarily use the human security discourse.