The purpose of this study is to analyze and specify the characteristics of servicescapes in the hotel industry and its role when building a brand. Further, the aim is to put forward how Management in this sector strategically utilizes the location to manage the staff in order to help build a strong lasting brand. To fulfill our purpose we have targeted one overall question - What purpose does servicescape have when building a solid brand name in the hotel sector?In today?s society brands play an integral part in influencing our buying behavior and are now considered to be a new business tool to communicate a business trough. Also services have become a widespread phenomenon, which is seen as a competitive tool not only for companies in the service sector.

Background: Trust has been a foundation of commerce since the very beginning. Trust can in the traditional commerce be built by face-to-face meetings, this is not possible at the Internet. Although, trust ought to be important even for the commercial business relation at the Internet and crucial for the consumer to use this communication channel. Purpose: The purpose of this master thesis is, from a consumer point of view, to study and analyse the importance of trust using e-services. Demarcation: The thesis is focusing trust using e-services, from a consumer point of view.

The purpose of this study was to explore young people's participation and experience of participation in child protection investigations. The study was conducted using qualitative methodology and is based on interviews with four adolescents aged 13-19 years old who have experience of child protection investigations. Our chosen method has made it possible for us get a deeper understanding of young people's own experiences of participation. In order to analyze the material we have used Shiers (2001) model of children's participation, symbolic interactionism, and some concepts relating to shame and pride.The results show that all adolescents have had the opportunity to be heard during the investigations, but it is different to what degree they feel that someone has listened to them.Two of the young people have been involved in their investigation, been listened to and have had impact on the decisions taken. The results indicate that it does not seem to be the external factors, such as how many meetings they have had, or what quality it was on the information, that matters if the social worker did not manage to convey to the young people that what they told was of any importance.

Bakgrund: Patienter i behov av intensivvård är även i behov av en plats av lugn och ro för läkning. Intensivvården är en miljö som utsätter patienter för frekventa stimuli dygnet runt. För att få möjlighet till både fysisk och psykisk läkning krävs fullständig sömn. Intensivvårdspatienter har mer ytlig sömn på grund av att sömnrytmen ofta är störd. Genom att vila mitt på dagen i sammanhängande 90 minuter kan individen kompensera för en otillräcklig nattsömn.

The purpose of this essay is to further the understanding of contemporary management theory by conducting an analogy-study of the source to many of the terms today used in knowledge-intensive companies. The way a football club deals with knowledge work differs from how a conventional company deals with it. However, many of the terms, such as teamwork and coaching, are shared by the two types of organization. By using the analogy-method we hope to create a wider understanding for the shared concepts. We have used a hermeneutic perspective throughout the essay, which first and foremost means that we focus on understanding and explaining social phenomenons.

The purpose of our research is to study how guidance counseling initiated by the students themselves differs between girls and boys in high school. We want to study if there are any differences between girls and boys regarding guidance initiated by the students themselves. We conducted a quantitative survey consisting of a questionnaire survey with 125 respondents. The respondents are second year students at the Science program. The result of the survey shows that there are hardly any differences between girls and boys regarding guidance initiated by the students themselves.

Bakgrund: Schizofreni finns hos 24 miljoner människor i världen. Travelbee (1972) menar att enda sättet att uppnå omvårdnadens mål är att skapa en genuin mellanmänsklig relation. För ett gott bemötande behöver vårdpersonalen veta hur patienten upplever mötet. Det bör vara mottagarens behov som styr. Syftet: Syftet var att belysa hur personer med schizofreni upplever mötet med vårdpersonalen.

The purpose with this project was to invent a product that secures buildings sewersystems against rats. The problem was presented to us by a local building maintainer inHalmstad, who had experienced big problems with rats in his real estate. The project hasbeen carried out by Per Johansson, Robert Lidén and Niclas Nilsson under our ownauspices. We are primarily sponsored by AMLI Business Partner but also byInnvationsgruppen, Halmstad Fastighets AB and Anticimex.To be able to secure a whole building with only one product we came to the conclusionthat the product must be placed in the horizontal sewer pipe that connects with themunicipal sewer system. Our goal was to invent a product that prevent rats from passingand at the same time not affect the water flow.

Background: The increasing globalization of business and research has led to an increased demand for international meetings. This is a market that a number of countries wish to access and the competition is fierce to get the chance to host major conferences. Stockholm has a pronounced good position in the international meeting market and this essay will examine what it takes to be a successful meeting destination for international congresses.Purpose: The purpose of this thesis is to examine the fundamental factors that must be met for a meeting destination to be successful in the international market for conventions.Question at issue: How can a city develop into a more attractive meeting destination for international congresses?Method: Persons with key positions in the Stockholm meeting industry have been approached by qualitative interviews by the authors.Theory: As a theoretical framework the authors used the value of the physical meeting, generally on the congresses, the planning process for site selection for the meeting, the meeting platform and image.Conclusion: The authors' findings are based on the empirical material gathered during the study interviews. The results from these interviews show the importance of facilities and hotels, availability, and the image..

The aim of this study was to reach a deeper understanding of the process that occurs within the social services after receiving a notification according to Chapter 14, section 1, The Social Services Act. More specifically the focus of this study was to illustrate how social secretaries reason about children?s participation in the process, as well as to examine whether the legislative change, Chapter 11, section 1 a, The Social Services Act, has affected the process in any way. The study?s results reflect interviews with five social secretaries who are active in four different municipalities in southern Sweden.

Bakgrund: I Stockholmsregionen råder det en brist på intensivvårdssjuksköterskor. En orsak är hög personalomsättning där många intensivvårdssjuksköterskor lämnar intensivvården inom två år efter anställning på grund av hög arbetsbörda, otillfredsställande lön eller bristande möjligheter till kompetensutveckling. Arbetsgivare som uppmuntrar till kompetensutveckling får fler intensivvårdssjuksköterskor att stanna kvar inom intensivvården även om arbetsbördan är hög.Syfte: Syftet med denna studie är att undersöka vad intensivvårdssjuksköterskorna anser om arbetsväxling som kompetenshöjande intervention.Metod: Studiedesignen var kvalitativ och som metod har fokusgruppsintervjuer använts. Materialet har analyserats med hjälp av kvalitativ manifest innehållsanalys.Resultat: Studiens huvudresultat var deltagarna ansåg att arbetsväxling fungerar som kompetenshöjande intervention. Resultatanalysen utkristalliserade totalt fem teman: arbetsväxlings inverkan på kompetensen, arbetsväxlings inverkan på individen, arbetsväxlings ömsesidiga påverkan mellan avdelningar, arbetsväxling som kvarhållande åtgärd och anledning att stanna kvar inom intensivvård.Slutsats: Studien visade på att intensivvårdssjuksköterskan anser att arbetsväxling är en kompetenshöjande åtgärd för intensivvårdssjuksköterskan.

The means to political participation at the local level in Sweden are changing and this change is analyzed through a case study. The first aim is to explore the forms of public political participation in Swedish municipal Älvkarleby, namely public question time in local government, citizen motions and open meetings. A part of this is also to analyze he every day contact between citizens and representatives. The second aim concerns the reasons why politicians decide to support these means to participationThe empirical material consists mainly of semi structured interviews with local politicians, civil servants, participating citizens and local press. Official documents such as public minutes are also used in the process of creating an image of local participation.Local political participation is found to be limited but yet having the potential to strengthen democracy, provided that public decision-makers are open to a dialogue with the participants.Using Kjell Arne Røvik's theories of organisational change, the changes in local democracy can be explained as being partly rational, partly symbolic and partly identity shaping political decisions..

The hotel industry in Stockholm is characterized by intense competition, and within the next couple of years the construction of a number new hotels is planed. As the number of hotels in Stockholm increase, the competition will increase and the importance of having well functioning strategies will become vital. The purpose of this essay is to examine how two hotels within the hotel industry in Stockholm experience and handle the competition. The two hotels that are included in the study are Clarion Hotel Stockholm and Scandic Continental. The essay derives from models and theories that are related to marketing and competition.

With this research we aimed to seek how youth workers express their experience of counselling on the internet compared to traditional counselling face to face with a theoretical ground in semiotics and symbolic interactionism. Our questions were 1) How do youth workers describe their experiences from anonymous, faceless online counselling? 2) How do youth workers experience the differences between online counselling and the traditional face-to-face counselling? 3) Which possibilities and difficulties do they see in online communication with adolescents? We used semi-structed interviews with seven youth workers. Six of those are active in non-profit organisations, and one in social services. The results from our interviews showed that the interviewees saw that misunderstandings were more frequent on the internet, but that online counselling with adolescents still was easier than in the face-to-face meetings.

När säkerheten vid rapportering brister kan det få förödande konsekvenser. Inom intensiv- samt operationssjukvården bedrivs omvårdnad i en högteknologisk miljö där patienten befinner sig i en stark beroendeställning. Säkerhetsaspekten vid överrapporteringar är här mycket viktig. Syftet med litteraturstudien var att beskriva en patientsäker överrapportering mellan operation och intensivvård. Granskning av 14 vetenskapliga artiklar visade att kommunikationen mellan intensivvården samt operation förbättrades genom användandet av ett strukturerat rapporteringsverktyg.