Title: Register now and stay in touch ? a study about the relationship between CRM-system and business performance.Purpose: The purpose with the study is to identify if there is a positive relationship between CRM-system and business performance in Swedish multinational companies in the industrial sector.Audience: This essay is addressed to the Swedish multinational companies in the industrial sector.Methodology/ Approach / Design: We have applied a qualitative method, with a deductive approach. Through an in-depth interview with the case company Benzlers AB, which provided the empirical basis, supplemented with the CSI-values.Conclusion: The study has presented evidence, that there is a positive relationship between CRM-system and business performance which has been confirmed by the positive increase in the CSI-value after the implementation of the CRM-system.Originality/ Value/ Contribution to knowledge The study contributes with its own results that fill in the knowledge gap about the subject in Sweden. The study finds that the CRM-system effectives the interaction with the customer and thereby business performance increase, with the CSI-value as unit. This therefore increases the value and importance of investigation of Swedish multinational companies, whose purpose is to satisfy the customer and at the same time, increase the business performance.Future research: For future research we suggest publishers to base the empirical basis through additional in-depth interviews with added case companies. In order to confirm the relationship between its validity in the industry, and also indentify what happens between inputs and outputs, which leads to increased business performance.Keywords: Customer Relation Management (CRM), CRM-system, customer satisfaction, business performance, Customer-Satisfied-Index.Thesis type: Business economy 61-91, Bachelor essay, Marketing (15 credits), spring 2010th..

The aim of this study was to describe and analyze the problems caused by students that characterize themselves as highly sensitive. The issue of high sensitivity and other categorizations are fiercely debated in the research. This empirical study was conducted in light of literature about high sensitivity, pedagogies, and interview methods. The students answered questions about what makes them categorize themselves and how they believe that the categorization affects their learning and social development. They also responded to questions about what they consider appropriate measures to improve their situation.

The purpose of this essay is to explore how educators are supposed to prioritize their work at the preschool so that all children are listened to and the conditions necessary for kids to dare to express their feelings and thoughts are in place. How is the relationship important for the child's learning? How do I become a committed educator who knows how to interpret and prioritize my work so it benefits children's learning? I am developing these questions in two parts in my following text. Firstly I am writing about why it is important that we who work as pedagogues meet the child on the child?s own terms.

The purpose of this thesis is to identify the factors that drive efficiency and effectiveness in technical development projects performed at A?F?s department of product development. In addition to identifying and analyzing these factors, the thesis also analyzes what needs to be taken in to account in order to implement a measurement system that is able to both monitor and control the identified factors.The thesis has been performed in a qualitative manner. It is based on interviews with people from several different technological companies, within different lines of business, all of which are customers to A?F?s department of product development.The results show that there are seven critical factors for project efficiency and effectiveness.

The purpose of this thesis is to identify the factors that drive efficiency and effectiveness in technical development projects performed at A?F?s department of product development. In addition to identifying and analyzing these factors, the thesis also analyzes what needs to be taken in to account in order to implement a measurement system that is able to both monitor and control the identified factors.The thesis has been performed in a qualitative manner. It is based on interviews with people from several different technological companies, within different lines of business, all of which are customers to A?F?s department of product development.The results show that there are seven critical factors for project efficiency and effectiveness.

The purpose of this thesis is to identify the factors that drive efficiency and effectiveness in technical development projects performed at A?F?s department of product development. In addition to identifying and analyzing these factors, the thesis also analyzes what needs to be taken in to account in order to implement a measurement system that is able to both monitor and control the identified factors.The thesis has been performed in a qualitative manner. It is based on interviews with people from several different technological companies, within different lines of business, all of which are customers to A?F?s department of product development.The results show that there are seven critical factors for project efficiency and effectiveness.

En sammanfattning av uppsatsen p・maximalt 8000 tecken..

En sammanfattning av uppsatsen på maximalt 8000 tecken..

Background: Many companies have outsourced their IT-operations and their expectations of what this IT-outsourcing will contribute to the business are high. Cost cuts are not always a natural outcome of IT-outsourcing. Many companies that have outsourced their IT-operations consider it to be problematic and complex to exercise management control and reach cost control which was the purpose of the IT-outsourcing. Purpose: To describe and analyze what affect IT-outsourcing has on a company?s management control system and a company?s possibility to exercise cost control.

Den här rapporten har som syfte att utreda vilket eldistributionssystem för offshoreenheter som sparar mest vikt och utrymme. De två elsystem som jämförs är GVAs standard system och Siemens Blue Drive System. Rapporten innehåller en teoretisk bakgrund för båda systemen och dimensionering av systemens kraftkablar samt beräkning av kabelvikter och komponentvikten för systemen. För att uppskatta kabel- rutter och längder kommer ritningsunderlag för GVAs offshoreenhet 7500 att användas.Resultatet visar att GVAs standard system är det eldistributionssystem som har den lägsta totalvikten med 168 ton, GVAs standard system har en vikt som är 101 ton lägre än Siemens Blue Drive System som har en vikt på är 269 ton. GVAs standard system har en lägre ström vilket gör att ledararean blir mindre och i med det blir kabelvikten mindre.

This thesis is carried out at Portsystem 2000 AB who manufactures and markets industrial doors and docking systems. The background to this thesis is that the company?s management considers that their follow-up process of cost accounts is not fully functioning.The aim with this report is to investigate and describe the present procedure of the follow-up process concerning the time of operations and come up with suggestions for improvements. This thesis is performed within the range of the following areas: Information systems, quality, processes and cost calculation. The main method we used were semi structured interviews with a fairly opened framework.

Denna studie handlar om molnbaserad ekonomistyrning i små och medelstora företag och hur en existerande ekonomistyrningsmodul kan utvecklas i ett molnbaserat redovisningssystem. Fallföretaget i studien är Fortnox AB som vid uppsatsens början hade en ekonomistyrningsmodul som ansågs bristfällig. Prototyping kommer vara en stor del av studiens ansats och den efterliknas med en utvecklingsstudie inom systemutveckling. Den prototyp som utformas och förädlas genom studiens gång ska bidra med att Fortnox får ett bättre redovisningsprogram att erbjuda samt att revisionsbyråer och slutanvändare kan utvinna en bättre ekonomistyrning ur deras redovisningssystem. En sådan här systemutveckling förutspås också få ett par effekter hos små och medelstora företag vilka studien även ska kartlägga.Resultat: En ekonomistyrningsmodul anses enligt denna studie behöva erbjuda anpassningsbarhet, användarvänlighet, enkelhet, överskådlighet, vitalitet, grafisk och designmässig attraktivitet samt interaktion för att få genomslagskraft.

Datorspel genomgår en konstant utveckling mot mer komplexitet och i takt med att de virtuella spelvärldarna växer behövs mer och mer effektiva metoder att navigera genom dessa. I denna rapport undersöks möjligheten att automatiskt generera navigationsinformation och ett förslag presenteras på hur en algoritm för detta skulle kunna se ut..

This master thesis is an in-depth study of an existing heating system at a household cooperative in Uppsala that has been converted from district heating to a bedrock heat pump system. The study focuses on an economical system optimisation of the building?s complete heating system. The aim was to determine how well a heat pump system in large buildings actually work, find out possible ways to optimize the existing system and point out important system parameters for new heat pump installations in larger buildings.The project points out a possible energy cost reduction of 45 % without investment and further cost reductions with equipment investments. A reduction by 30 % is possible by improvements in the regulation system and 15 % is possible by maintaining the brine system.

Den här rapporten har som syfte att utreda vilket eldistributionssystem för offshoreenheter som sparar mest vikt och utrymme. De två elsystem som jämförs är GVAs standard system och Siemens Blue Drive System. Rapporten innehåller en teoretisk bakgrund för båda systemen och dimensionering av systemens kraftkablar samt beräkning av kabelvikter och komponentvikten för systemen. För att uppskatta kabel- rutter och längder kommer ritningsunderlag för GVAs offshoreenhet 7500 att användas.Resultatet visar att GVAs standard system är det eldistributionssystem som har den lägsta totalvikten med 168 ton, GVAs standard system har en vikt som är 101 ton lägre än Siemens Blue Drive System som har en vikt på är 269 ton. GVAs standard system har en lägre ström vilket gör att ledararean blir mindre och i med det blir kabelvikten mindre.