Detta examensarbete har genomförts hos General Electric Healthcare Life Science i Umeå, GEHC Umeå, som tillverkar högteknologiska laboratorieinstrument. GEHC Umeå upplevde att deras kundklagomålsprocess hade stor förbättringspotential, men var inte helt säkra i vilket avseende de helst ville förbättra den. För att kartlägga problemkategorierna inom processen genomfördes en förstudie med några medarbetare, i Umeå som är involverade i processen. De identifierade problemkategorierna var ledtid, lärande av kundklagomålen, utförligheten och professionalismen av svar på kundklagomålsärenden samt utbildningsbrist hos medarbetarna. Utifrån förstudien skapades en teoretisk referensram och processen analyserades genom litteratur inom offensiv kvalitetsutveckling och Lean.

Ethiopia is the country with most livestock per capita on the continent of Africa. There are 34.5 million cattle that are used for drought, meat- and milkproduction and 85% of the population rely on agriculture for their survival in some way. Milk is produced in four main systems, through pastoralism in the lowlands, in mixed crop-livestock systems in the highlands, in and near big cities with only one or two cows, and in intensive farming systems. There are 17 cattle breeds in Ethiopia and some of them are more suitable for milk production than others. Several environmental and economic problems arise from livestock holding in the country, for example overgrazing, low production due to feed shortage, low quality of the avaible feed and non-existing breeding programs.

Hållbar utveckling och globalisering börjar bli alltmer betydelsefullt för företagen med tanke på den dramatiska ökningen av konsumtionen. Förbrukningen av fossilt bränsle är en betydande faktor som har lett till konsumtionsutvecklingen och resurs överutnyttjande. Sveriges siktar på att ha fossilfria transporter till år 2030, vilket sätter en stor press på företagen när det gäller produktion, tillverkning, forskning och utveckling. Syftet med denna studie är att undersöka sambandet mellan ekonomisk tillväxt och hållbar utveckling, samt hur ett företag som Scania kan växa ekonomiskt och fortsätta arbeta hållbart. Studien baseras på kvalitativ metod som innebär närhet till källan forskaren hämtar information ifrån, för att få djupare förståelse av komplexiteten i problemet som undersöks.

Viewer interaction is a common part of live broadcasts on the web and enables production and viewer to communicate with each other. The possibilities in viewer interaction make it easier for productions to create viewer engagement by involving them in the live broadcast through chats and social media. In creating a bond between production and viewer the interaction must be carefully managed to suit both the shows and the viewer?s needs.  A qualitative study has been used to analyze the viewer interaction in two Swedish live broadcasts on the web.

Phosphate is a used as a surface treatment method which is used for various purposes in the industry. In this case, phosphate coated wire is used in the processes to achieve a desirable outcome. The reason to why phosphate coated wire is used in the production process is because phosphate acts as an accumulator, where it stabilizes the lubricant on the surface of the wire. Lubrication is important because it plays a major role in the roll quality and characterizes important benefits regarding the outcome.Currently, SKF has to wash away all phosphates residues after extrusion process in an operation called tumbling. The main reason for this is simply because the surface has to be completely free from lubricants and coatings till the next step of process.

Phosphate is a used as a surface treatment method which is used for various purposes in the industry. In this case, phosphate coated wire is used in the processes to achieve a desirable outcome. The reason to why phosphate coated wire is used in the production process is because phosphate acts as an accumulator, where it stabilizes the lubricant on the surface of the wire. Lubrication is important because it plays a major role in the roll quality and characterizes important benefits regarding the outcome.Currently, SKF has to wash away all phosphates residues after extrusion process in an operation called tumbling. The main reason for this is simply because the surface has to be completely free from lubricants and coatings till the next step of process.

This master thesis is about the production of the record ?Brutus? with the band ?Trilobit?. Trilobit consists of the three musicians, myself, Stina Hellberg Agback on pedal harp, Simon Sva?rd on guitar and Karl Jansson on drums.During the production, I have analyzed different aspects of my own musicality and also the role of the pedal harp in jazz. I have found techniques that have simplified chromatic movements on the pedal harp, and also techniques that has developed the rhythmical aspect of my improvisation.I have also looked into my process in improvising and composing and developed new aspects, many thanks to the close collaboration with Simon Sva?rd..

Studien baseras på kvalitativa intervjuer som utförts vid tre olika organisationer i en större stad i Skåne. De fem informanterna som deltagit i studien är samtliga aktiva tjejgruppsledare vid sina verksamheter. Syftet har varit att undersöka hur arbetet i tjejgrupper bedrivs samt varför behovet av tjejgrupper finns ur ledarnas perspektiv. Intressant för oss att undersöka var huruvida tjejgruppen ansågs vara ett jämställdhetsprojekt, och om dessa grupper arbetar problematiserande med könsnormativitet. Under studiens fortskridande har det framkommit att begreppet tjejgrupper och vad dessa ska innefatta är komplext.

The assignment given to us by NCC was to compose a degree project based on ground excavations for power cables. The aim of the study was to examine suitable excavation methods depending on different possible terrain conditions. The amount of previously written material within this subject is nearly non- existent and therefore there is a genuine interest by the NCC to receive a compilation of different production methods. The greater part of this study is based upon interviews with several companies active within this area of expertise. The technique of placing the electricity grid beneath ground for safety is today getting more and more common.

A growing population together with a change in food habits to a more diverse diet containing more animal products such as meat and milk makes the possibility to produce and sell products of cattle a growing market. And at the same time there is an ongoing debate about global warming, where raising cattle is questioned due to their high production of enteric methane. To be able to raise animals in a more environmental friendly way and at the same time improve productivity in a developing country such as Vietnam would be favorable. The use of feed additives with high electron affinity could decrease the methane production and at the same time improve the gross energy digested. Nitrate and Sulfur are both good electron acceptors, but due to its toxic effects the use of nitrate in feed has been neglected.

For the company to work well, it is necessary with a good economy, a high qualitative production and a well working system concerning the environment: the whole cycle on the farm needs to be working. At the same time, debaters about the environmental impacts are also requiring higher demands for the dairy farmers and therefore also the management programs. Management programs for feed evaluation calculations have been more developed over the years. Big amounts have been invested in the new feeding system with NorFor, but no one seems to have asked the dairy farmers what they themselves want to spend their money on, and what they need help with. For the dairy farmers it is necessary that the whole company is controlled in the right way, and much more than just feed evaluation is included in this.

AbstractTitle: The first thing I do when I wake up is to log on to Facebook. A study regarding how users of Social Networks experiences the User Generated production. (Det första jag gör när jag vaknar är att logga in på Facebook. En studie om hur användare av de sociala nätverken upplever den användargenererande produktionen.)Number of pages: 37 (39 including enclosures) Author: Per MagnussonTutor: Christian ChristensenCourse: Media and Communication Studies CPeriod: Fall semester 2010University: Division of Media and Communication, Department of Information Science, Uppsala UniversityAim: The ambition with this essay is to examine how the online users of social networks experience the development of the Internet towards Web 2.0, and the enormous User Generated Content emerging from it. How do we receive User Generated Content from other people, and particularly what do we think about our own production.Material/Method: In order to obtain a deeper understanding of the attitudes and perceptions amongst people regarding this subject I used qualitative interviews with 9 people.

This study has been carried out at Södra´s 31 local forestry districts and within six plant terminals. The production and sale of seedlings at Södra is managed in collaboration with ?Södra Odlarna?. Approximately 35 million plants are cultivated each year, providing Södra´s members with a wide choice of high quality plants. The seedlings are nurtured at nurseries before transferred to plant terminals where they are stored and watered.

Femsjö is a small parish situated in Hylte municipality, Växjö diocese. The parish has a total area of 8230 ha of which 5000 ha are covered with forest. There have not been any large industries in the parish offering work opportunities for the inhabitants, so they have had to generate income from their land and the forest. Instead of going to the bank to get a bank loan the people of Femsjö parish went out in to the forest and harvested trees for timber and extra cash revenue. Production of pine tar and potash were two other ways that the residents of Femsjö parish could earn extra money for the household in order to keep starvation away.

This report is about logistic efficiency in companies without own production. The authors have interviewed employees working at two companies, Telias store in Skärholmen and Orion Diagnostica AB. The purpose of the report is to find out which logistic functions the two companies are using to create efficiency.Today?s markets are more global. Different parts of a product can be made in different parts of the world.