Uppsatsen handlar om hur företag hanterar missnöjda kunder, vilket i teorin benämns service recovery. Uppsatsen behandlar ett företag som sedan mindre än ett år tillbaka är en sammanslagning av fyra olika varumärken. Syftet med uppsatsen är att kartlägga hur fallföretaget hanterar missnöjda kunder samt att undersöka möjligheter till förbättringar. Uppsatsen bygger på teorier om service recovery skrivna av Grönroos, Bowen, Hart, Spreng och Best. Avsikten med uppsatsen är att skriva en plan för hur företaget kan förbättra sitt hanterande av missnöjda kunder.

To me, competing in architecture has always been slightly odd and at the same time exiting. These competitions are one of few occasions were architecture is almost like art. The competition generates a variety of ideas and projects and these are often expressed in a more appetizing and artistic way than traditional architecture. It?s also an art to master the special circumstances and requirements of a competition.

To Swedes in general and, to hunters in particular, there is a great interest for moose (Alces alces), witch is Sweden?s largest deer species. In the province of Öland (Sweden?s second largest island) the local people show a great interest for the moose existence, both for consumptive (hunting) and non-consumptive use (tourism). This became apparent in 2002 when the moose hunters on Öland voluntary agreed to temporarily postpone the moose hunt on the island.

During thousands of years, reindeer have adapted to living under harsh conditions with large seasonal variations in climate and forage availability. This adaptation implies that body functions and nourishment needs are strongly bound to the season. In the summer the reindeer has to maximize food intake to build up fat and protein reserves for the winter. More than 200 different plant species are included in the reindeer diet, but since reindeer have an unique ability to use the nourishment in lichen, different lichen species make up a large portion of their winter diet in many areas. Fundamental for reindeer husbandry is access to natural grazing during most of the year.

The centre of attention in this essay is on public-private-partnerships in Swedish city planning. It discusses the phenomenon and tries to identify the problems and possibilities that may appear when private and public actors are trying to work together to plan new cities or parts of cities in a process with network structures. The main questions that is asked is ?what vision for the city can we se, and who's vision is it?? together with the question of where the actual power to make the city plan and the vision can be find. The soon-to-be-built area Ulriksdal in Stockholm were Peab AB and Solna Stad stands as main actors has been chosen to illustrate the possible problems and is analysed from different angles, but the writers intention is also to say something on the matter in general.

In this essay I aim to examine how the landscape of Mönsterås might have looked like during the Bronze age in order to get a better understanding of the house urn that C J Ekerot found in a cairn in Fälle. Mönsterås is an area which has a quality of permanence, from Stone Age to Iron Age with its culmination during the Bronze Age. I will discuss the use and symbolic meaning of the house urn. The house as a symbol during the Bronze Age seemed to have had an important place in the cosmology. I will also discuss the importance of cairns, especially in the archipelago areas.

The current debate about environment and climate change has contributed to more andmore investment in alternative energy sources such as wind, solar and biogas. The Swedish Parliament has set the target that wind power should supply 10 TWh in 2015.In Sweden, wind power establishment began in the early 1980s. Since then the development has gained a tremendous momentum. The purpose of this study was to find out what problems wind power brings and what power relations that exists in connection with wind power establishment and how the landscape is affected by windpower construction, focusing on some cases in Falkenberg and Varberg. This study shows that wind power establishment is a very complicated process.

Energiarbete handlar inte bara om att energieffektivisera byggnaderna utan även om att skapa platser med god energi som gör att vi mår bra och vill vistas där. Vid energi- och miljöarbete där utemiljön är det centrala arbetsmaterialet kan man få fl era synergieffekter. Energi finns överallt. Det handlar inte bara om att gröna tak och väggar kan ha en isolerande funktion, utan på köpet får man mer funktionsanpassade utemiljöer som kan förbättra livsmiljön.Genom att klimatplanera, som innebär att vi på smarta sätt planerar utemiljön och använder oss av träd, buskar, klätterväxter, grönytor, dagvatt en och refl ekterandematerial kan vi minska behovet av energi egentligen utan att förändra vårt beteende. Däremot behöver vi dessutom ändra vårt beteende för att uppnå en större effekt av klimatplaneringen.

What gives a place meaning for it?s users? The intention of this paper is to investigate how landscape architecture is able to form places that evoke involvement from it?s users. Ideas within architectural theory such as territoriality space and place is being explained and used when analyzing several different case studies. The places for my case studies are all distinct in their expression and can all most be treated as objects on their own. In my case studies I came to the conclusion that a designer can work in many different ways to create a site that appeals to it's users, but that it is the sites that allow users to interact that become meaningful places..

In this thesis we propose a conceptual plan for thedevelopment of an Agroforestry Training Centre (ATC)in Musoma, Tanzania. The aim is to make a proposalto support peasant education in agroforestry. How canan ATC in Musoma be developed into a stimulatingand educational park suitable for teaching agroforestrymethods to peasant farmers and other potential users?To answer that a field study was conducted to investigatehow our client Vi Agroforestry Programme (Vi) and thetarget groups of the client can benefit from the site.The thesis begins with a short explanation of thecontext, in which the ATC plays a part followed by amethodology chapter. Next are three chapters presentedwhich introduce the reader to the research conductedbefore starting the proposal, these include: results ofliterature studies, study of precedents, and results of fieldstudy.

The criteria for the gymnasial course in Biotechnics (BI1209) are analysed and a detailed plan of the course is suggested. Course litterature is evaluated..

The representative democracy has become weakened during the last decades. At the same time the United Nations declared at the Rio de Janeiro meeting in 1992 that environmental problems can best be solved by involvement of all concerned citizens in decision-making. The main purpose of this study has been to examine if citizens panels is a possible way to involve citizens in environmental decision-making and what the outcomes can be. Furthermore the study has investigated what the participation has contributed to environmental politics and how representative the results have been. This has been carried out by investigating the Piteåpanel in the municipality of Piteå by conducting interviews.The result of the study shows that the involvement of the citizens in the decision-making influenced the environmental politics of the municipality.

Stureholm Manor and garden is a relatively young farming unit on clay soil in the north western part of Skåne, a province in Southern Sweden. Since the middle of the 19th century the landscape has been actively cultivated and has been transformed from oak forrest into farmingland of high efficiency. The industrial era during the 19th and 20th centuries meant new posssibilites for cultivation of these clay soils. With equipment like steam ploughs and the possibility to obtain fertilizers, the harvest increased considerably. This increased prosperity provided estate Stureholm with a beatuiful corps de logi, a manor. The trends prevailing in Europe around the turn of the century 1800-1900 against the growing industrialism, was turned into a artisan movement known as Arts and Craft. The Swedish followers idealized our Swedish history and they took the turn of a national romantic movement that later turned into neoclassicism.

Rapporten handlar om att sätta upp en plan för implementering av ett mer strukturerat underhållsarbete på Valmet ABs gjuteri i Karlstad. Arbetet görs i kursen examensarbete för högskoleingenjörsexamen i maskinteknik på Karlstads universitet under våren 2014.Valmet har nyligen köpt upp gjuteriet på Lamberget i Karlstad. Där är det ett mycket eftersatt underhåll och finns i nuläget inte någon bra struktur på hur de arbetar med underhåll. Underhållsverksamheten är i behov av att systematiseras och integreras i Valmets övriga underhållsorganisation.Syftet med arbetet är således att utarbeta en plan för att strukturera underhållet på Valmets gjuteri i Karlstad.Arbetet är indelat i tre faser.- Nulägesanalys genom dels intervjuer av underhållspersonal samt kartläggning av utrustning- Skapa en målbild över hur man vill arbeta med underhåll, genom studiebesök hos andra liknande verksamheter, diskussioner med ledningen samt litteraturstudier.- Upprättande av plan för hur man ska ta sig dit. Vilka aktiviteter som skall utföras samt i vilken ordning, där bland annat lämpliga mätetal ska tas fram.Arbetet är baserat på metodiken TPM (total productive maintenance), det handlar dock inte om ett fullständigt införande av TPM utan begränsat till valda delar.Utifrån intervjuer med underhållspersonalen på gjuteriet samt observationsstudier och en kartläggning av maskinparken har en nulägesanalys gjorts.

In the low-income countries of the world, rapid urbanization and decaying infrastructure results in an increasingly unsustainable situation when it comes to solid waste management. Often, the solution tends to focus on introducing technical advanced interventions based on the conditions of the high-income world. However, this thesis aims to ?nd site-speci?c solutions on solid waste management at a local scale. By taking in consideration of local conditions a customized approach is possible where the solution is not dependent on expensive structural changes.