AbstractThe purpose of this study is to clarify and analyze the servicescapes impact on brand image and customer loyalty among general dealers. The research question that we have used in the study is what characterizes the connection between the servicescape and the possibility to maintain and strengthen the customer relation among general dealers. The study is based on a qualitative approach and we have conducted eight interviews with experts and special advisers within the field. We have chosen to focus our study on the fact the market for general dealers have changed and the demands from the customers are severed throughout the years. The servicescape consists of the physical surroundings where the service is produced, examples of factors that influence the servicescape is the employees and the customers.

Militära interventioner som syftar till att skydda humanitära värden har länge varit kontroversiella inom världssamfundet. Framförallt har det funnits olika uppfattningar om hur värnandet av mänskliga rättigheter ska kunna förenas med statssuveräniteten. Låsningar har ofta lett till handlingsförlamning på grund av detta. År 2001 lanserades begreppet ?Responsibility to Protect? som ett förslag till lösning på problematiken.

This case-study examines the correlation between young men and democratic instability in group discussions with two analyzing methods in one. One part of the method used is deliberative democracy which aims to explain how democracy works within the frames of discussion in ordinary citizens groups. In this study the citizens is upper level secondary school students. The other part of the method used is the theory pulled by many scholars lately, the demographic impact on democracy. With these two combined in one this study compare the theory of young men as more active in political violence and as a destabilising factor of democracy on country-level with the results of the study in deliberative democracy in small group discussions.

Purpose:        The intention of this study is to distinguish if there is a correlation between mutual funds administration fee and their return. The study will also observe if there is a difference regarding the return between active and passive management fees.Method:        The study is founded on a deductive approach because the study is based on existing theories. Quantitative research based on statistical data has been used. A correlation analysis has been applied to determine if there is a correlation between the chosen variables.Conclusion:   The conclusion of the study is that active management of funds mainly do not give a higher return than passive management funds. Neither is the administration fee dependent on the risk a fund has..

This study is about exclusion and childrens role-play in Swedish preschools. 8 preschool teachers, in 4 different preschools, have been interviewed about exclusion and low and high rating roles in children's role-play. The interviews was recorded and then analyzed. Relevant research in this study was from Corsaro, Tellgren and Löfdahl amongst others, and the results of the interviews is what this study is based on. The study showed that one of the most common roles in childrens role-play is the role of mother and that the roles children play are based on social norms and values.

Anterior skulderledsinstabilitet definieras utifrån riktning, karaktär, uppkomstmekanism, upplevelse och grad av instabilitet. Flertalet undersöknings- och behandlingsmetoder med varierande evidensnivå finns att tillgå. Syfte: Kartlägga sjukgymnasters val av metoder gällande undersökning och behandling vid anterior skulderledsinstabilitet för patienter i åldern 15-35 år samt skäl till vald behandling. Metod: En webbenkät skickades till 178 sjukgymnaster inom primärvård och privat, verksamma i Norr och Söder. Resultat: De främst tillämpade undersökningsmetoderna var apprehension test (89 %) och test av translation (87 %).

Volunteering involves performing tasks without receiving any compensation for it. Interest in this idealistic commitment to non-profit organizations is growing and the primary reasons for this is to help other people, pursue their interests and contribute to the organization.The purpose of the study is to examine what it is that motivates individuals to commit to non-profit organizations. This study will only examine aid organizations. In order to answer the question four different theories have been used and these are the most fundamental theories in this field. These theories are Maslow's hierarchy of needs, Hertzberg's two-factor theory, Self-Determination Theory and The Gift.

This study was made in collaboration between Umeå University and Västerbotten sportsfederation. The study was aimed to find out how the municipalities are working with variousissues in the sports field. A subject of interest for this study was to see if the municipalitieswere implementing strategies in the sports field on determined goals by using policydocuments. Our study focused mostly on kids and youth that participate in organized sports inVästerbotten. Other aspects of interest in the study were economics in sports, how youthsports should be organized, and segregation in sports due to financial factors.

The aim of our study was to increase understanding of older people?s views on social media?s and identity by asking the question: How do seniors perceive identity on Facebook? Based on a qualitative approach with written interviews conducted by e-mail, we contacted respondents who had and used a Facebook account. In our study we used categories, such as seniors, identity, Facebook and networking to be able to answer our research question. The result of this study is shown as a description of nine respondent?s testimony regarding identity on Facebook.

I dag är övervikt och fetma ett stort samhällsproblem som kan leda till utveckling av följdsjukdomar som exempelvis diabetes och hjärt- och kärlsjukdomar. Övervikt och fetma förekommer i allt större utsträckning hos barn och ungdomar vilket ger anledning till att effektivisera insatser som görs för att förebygga problemen i tidig ålder. Studien omfattade 10 vetenskapliga artiklar som beskrev genomförda hälsointerventioner i skolmiljö riktade mot barn i syfte att minska förekomsten av övervikt och fetma. Syftet med litteraturstudien var att studera vilka pedagogiska arbetssätt som har använts samt undersöka om det gick att urskilja gemensamma faktorer i de olika hälsointerventionerna. Resultatet visade att majoriteten av interventionerna baserades på teoretiska modeller samt att gemensamma kategorier som gick att urskilja i interventionerna var olika former av lärande, teoretisk modell som utgångspunkt, socioekonomisk och etnisk betydelse för hälsa, könets betydelse för hälsa samt föräldrarnas inverkan.

Sexual dysfunctions concerning women with multiple sclerosis (MS) are common. Since the disease preferably affects young individuals when establishment of family occurs, the result of these problems have a great impact on the individual and her family. The purpose of this literature review is to throw light upon these problems and respond the questions if the nurse may be the right person to give sexual counselling and in which way this may be done. The theoretical framework was Antonovsky´s concept "sense of coherence". The result is presented in four themes: bodily aspects, social aspects, information/counselling, and practical implications for nurses.

This is a study of the importance of culture for persons who are in their terminal stage of life. The purpose of my study is to find out if culture, particularly literature, can be a comfort for persons who are about to die. The study is based on interviews with people who are working in the palliative team at Norra Älvsborgs Länssjukhus (NÄL) in Trollhättan. It is also based on study of literature. It is literature about hospital library, culture in hospital treatment, palliative care, bibliotherapy and ?own stories? from dying persons.

Agitationstillstånd är mycket vanligt förekommande hos personer med demens och ger upphov till försämrad livskvalitet. Andra negativa konsekvenser är ökad användning av neuroleptika och ökad arbetsbelastning för personalen, som upplever att de inte har verktyg för att kunna förebygga agitation på ett effektivt sätt. Syftet med studien är att beskriva interventioner för att förebygga agitation hos personer med demens, för att göra detta användes metod för systematisk litteraturöversikt. Fyra databaser genomsöktes, Academic, Pubmed, Medline och Cinahl. Totalt inkluderades 19 artiklar i studien.

The purpose of our study is to get more knowledge about how moral dilemmas affect social workers in their work. This because we find that a big part of social work involves ethic reflections and that is why we find it important for social workers to have knowledge about how they should and can think and act in these situations. Ethic statements exist for social workers to use in their work but we haven?t found any guidelines for concrete situations and that?s why we decided to study this area. Questions we want to answer are how do the social workers define moral dilemmas in social work? How do the social workers deal with moral dilemmas in their work? How do moral dilemmas affect social workers in their work? This is a qualitative study with interviews from seven social workers from one social service office although they are from different units.

Arbetsteam har blivit en allt mer vanlig tillämpad organisationsform på dagens arbetsplatser. Att utforma bra metoder för att stödja arbetsgruppers utveckling är därför av stor vikt. Group Development Questionnaire (GDQ) är en metod framställd för att arbeta med grupper ur ett utvecklingsperspektiv. Denna studie utvärderar resultaten av GDQ-interventioner som genomförts på tolv svenska arbetsgrupper, i syfte att undersöka om positiva förändringar skett i grupperna. Resultaten visade inte på några större signifikanta förändringar i gruppernas fasutveckling.