For many companies, the Internet has revolutionized the relationship they have with their customers concerning costumer service. The use of Information Technology in regard to Internet as a media has provided companies with the opportunity to build customer databases in order to target their customers individually. The airline industry was one of the first pioneers to use the full potential of Internet to improve customer relations and its profits which we aim to investigate in greater detail in our thesis.Our thesis answers the question on how Scandinavian Airlines' (SAS) Eurobonus department uses their website to create valuable and profitable relationships with SAS loyalty club members through direct marketing. In order to answer our research question, three key informants have been interviewed - each representing different sub departments at Eurobonus; service and support, IT and marketing. Our results were that the Eurobonus department use direct marketing methods by sending customized e-mail offerings to target specific customer, using their customer databases.

The purpose of this thesis is to examine whether Swedish, Internet-based travel agencies, acting on a consumer market are working towards creating added value for their customers. If that is the case, how and why do they use such a mode of operation.The theoretical framework was based on Grönroos´ ?Augmented service offering?, which treats added value as an addition to the core service. The services offered on five of the larger companies´ websites on the market were examined and 3 representatives of the five companies were interviewed.The study shows that 2 of the examined companies did not produce any added value, while 3 of the companies did produce added value for the customer. The added value was generated through packaging of core-, facilitating- and supporting services for the purpose of differentiating the company towards competitors and generating service fees..

The value of an organization?s availability and transparency towards the public whenever and wherever it is necessary has increased. Internet and the social networks have become essential to most of the citizens of Sweden but for organizations social networking still is an area that is relatively unexplored. As the Internet and social media progresses it becomes a greater part of people?s lives, which leads to more demands but also a great amount of possibilities for the organizations that participate in this technical revolution.The purpose of this quantitative study is to examine if and how the people receiving the information published on the Växjö and Alvesta police department?s Facebook-page are considering Facebook as a channel of communication.

Vi har under hela våra liv en mängd relationer till en mängd olika människor. Denna studie utgår ifrån ett interaktionistiskt perspektiv och enligt ett sådant så påverkar dessa människor omkring oss hur vi tänker, agerar och känner. Relationer är nödvändiga för oss. De är något som vi inte klarar oss utan. Att vara en del utav en positiv relation innebär att man får känna sig trygg, bekräftad och även behövd.

Abstract Author: Kristin NäsTitle: The technology society?s love letters ? a qualitative analysis of communication through internet dating.Level: BA Thesis in CommunicationLocation: University of KalmarLanguage: SwedishNumber of pages: 53 Keywords: communication, dating, web dating, gendering talk, interaction, flirting, the internet, contact, communities.Summary: A qualitative study on the subject of internet dating and how people using internet dating chooses to present them self and how they choose to communicate with others to create contact. Internet dating is a phenomenon that is continually growing. 2 million people in Sweden are singles today and more than half of them have tried internet dating at least once. The purpose of this study was to research the way people choose to present them self and how the communication on an internet dating site is used.

This essay is about publishing on the Internet and aims to understand the differences between publishing information on the webpage Wikipedia (Swedish version) in contrast to other information pages on the Internet, for example blog, discussion pages, homepages etcetera. The study is based upon an article which described that 90% of the information publishers at Wikipedia belongs to a small elite of white, western, well educated men between the age of thirty to thirtythree. This study examines why people who does not belong to this heteronormativity publish information in other Internet places but not at Wikipedia.Wikipedia is an open source site, where anyone can publish and are even encouraged to do so and is often described as an utopian dream of the digital democracy, so why don´t people express themselves on Wikipedia? The method is based on two discussion groups, which are compared and analyzed. The study is based upon theoretical competence within feminist theory and conceptions such as intersectionality, heteronormativity and digital divide as well as theories about digital devices and social order.

Bakgrund: Begreppet Supply Chain management uppkom för att bättre kunna svara mot kundernas krav, på den föränderliga världsmarknaden. Konceptet förutsätter ett nära samarbete mellan företagen som ingår i en värdekedja, vilket gör att beroendet mellan medlemmarna ökar och relationerna blir allt viktigare. Syfte: Syftet med uppsatsen är att klarlägga makt- beroendesituationen mellan företag i en Supply Chain och därefter utreda hur dessa förhållanden påverkar relationerna mellan företagen. Genomförande: Datainsamling har skett genom personliga intervjuer och telefonintervjuer med anställda på Volvo Global Trucks samt fyra av deras leverantörer. Resultat: Makt används i Supply Chain relationer, men relationer av skiftande karaktär uppvisar skillnader i hur makt- och beroendeförhållandena ser ut.

När en kvinna är gravid har hon ett stort behov av att få information. En del av dettainformationsbehov tillfredsställs genom kontakt med barnmorskan inommödrahälsovården. Kvinnan söker även information på egen hand, exempelvis påInternet. För de flesta kvinnor är graviditeten ett friskt tillstånd med bevarad hälsa. Undertiden som gravid är det många kvinnor som är aktiva och engagerade i planeringen avvården.

This thesis deal with how seniors treat and view the digital world, what their information seeking process looks like and what they perceive as the major obstacles regarding the usage of IKT and the Internet. The experience of the seniors is put in relation to how Uppsala City Library is carrying out the task to increase digital participa-tion. This operation is part of the Digidel network which during the preceding year concluded their campaign Digidel2013 which aimed to render 500 000 new users digitally participant. Following the campaign Digidel published a report on how to further work to increase the digital participation derived from the experience gath-ered from Digidel2013. This report is discussed and put in relation to the proposed measures of Jan A.G.M.

Purpose/Aim: In the information and communication technology society (ICT) we live in today it is easy to feel that we are constantly expected to be available. The daily contact with the Internet and the use of cell phones has changed our way to communicate. With this in mind in combination with the increased stress among young adults my aim is to investigate how young adults, aged 23-26 years, experience to be constantly connected and available through the Internet and the cell phone. What are their opinions, attitudes and feelings about what this entails in their lives?Material/Method: The essay is based on four focus group interviews with sixteen students from Uppsala University aged 23-26, two groups consisting of women and two groups consisting of men.

Denna kvalitativa studie undersöker hur behandlare inom socialtjänsten och barnpsykiatrin möter och skapar förtroende tillbarnsom har bevittnat våld i nära relationeroch vilka metoder som sätts in. Studien baseras på intervjuer med fyra yrkesverksamma personer medstor erfarenhetavatt möta barn som bevittnat våld. Metodentolkas i en form från Antonovskys salutogena modell, känslan av sammanhang, KASAM.Resultatet visaratt som behandlare så måste mötet med barnet sker i sittsammanhang och att det är deras sanning somska vara vägledande. Vidare är det av stor vikt att skapa goda relationer till barnets omsorgsgivare..

EDI står för elektroniskt utbyte av data från dator till dator och sker mellan kända affärspartners. När EDI införs i en relation mellan två organisationer anses relationen bli mer komplex än tidigare. Syftet med detta arbete är därför att undersöka hur EDI påverkar interorganisatoriska relationer.Undersökningen utförs genom att studera affärsrelationerna mellan en offentlig förvaltning och tre av dess leverantörer. I dessa relationer studeras speciellt hur förhandlingsstyrkan, flexibiliteten och tillförlitligheten har påverkats av att EDI har börjat användas för den offentliga förvaltningens inköpsprocess.De slutsatser som dras är att de undersökta faktorerna förändras i takt med att EDI blir alltmer integrerat i affärsrelationerna. Initialt byggs vissa omställningskostnader upp, som ökar leverantörernas förhandlingsstyrka.

The purpose of this thesis is to investigate the concept of a work and the problems with its definition and will also examine bibliographic relationships. The main question is what are the boundaries of a work and at what point a work becomes another. What is the meaning of the concept of a work within the context of the library? What are the solutions of bibliographic relationships and the concept of a work in KRS and FRBR? The thesis is based on a literature review. In the literature I have examined the discussions of the work and bibliographic relationships.

Sveaverken is a company who manufactures products and equipment for the modern farm enterprise within grain, pork and horse businesses. A large share of Sveaverken's turnover depends on the role as a subcontractor for Delaval within the areas ventilation, manure handling and feeding systems. Sveaverken wants to investigate the possibility to increase sales by establishing new sales channels, for example e-commerce This thesis is an analysis of the Swedish farmers use of internet, attitudes towards e-commerce and Sveaverken's interest within this area. There is also a minor economic analysis of the cost of establishing the e-commerce site. The study focuses on farmers who are potential customers to Sveaverken within Sweden. To examine the farmers opinions about internet and e-commerce a questionnaire was developed and sent out in November 2006, to 500 farmers of which 45% answered. The results show that the average age of the farmers was 42,5 years.

Internet är det mest populära och kraftfulla nätverksbaserade informationssystem, som erbjuder stora mängder data liggande på servrar runt om på olika platser i världen. Det ständiga uppväxandet av Internet, som framför allt var märkvärdig under de senaste åren, har lett till en informationsrevolution som förmodligen kommer att fortsätta ett antal år framåt i tiden. Databaser som sedan flera år tillbaka varit en grund för lagrings- och sökningsfält är tydligen inte mindre efterfrågat, för dess användning på så väl små som stora företag. Sammanslagning av dessa två världar (Internet och databaser) kommer att ge nya möjligheter för skapandet av avancerade informationshanteringsapplikationer. Sammankopplingen av databaser på Internet utförs med hjälp av olika tillvägagångssätt som kallas för gateway, och två av dessa är CGI och ASP som studeras i denna rapport med avseende på deras säkerhet och effektivitet.