Studiens syfte är att undersöka kunders attityder till kundklubbar och dess effekter i den lojalitetsbaserade relationen med företaget. Uppsatsen innefattar även att undersöka ett antal utvalda företags syn på lojalitetsprogram och kundklubbar. Studien innehåller en kvalitativ metod, där djupintervjuer har genomförts med 24 kundklubbsmedlemmar och två företagsrepresentanter. Dessa intervjuer har fångat attityder och beteenden och ligger till grund för vår bedömning av kundklubbars potential att skapa relationer och lojalite. Vi har kommit fram till att kundklubbar har en påverkan på medlemmarnas köpbeteende eftersom de föredrar att i första hand besöka medlemsbutikerna.

The population of asylum seekers puts new challenges on the Swedish health care since their difficulties are complex; having both atraumatic background and a continuing worry about the asylum process.This study aims at investigating how health care professionals working with asylum seekers are affected emotionally using the theoretical concepts of empathy, compassion fatigue and compassion satisfaction. Nine qualitative interviews with health care professionals were conducted and the material was analyse dusing thematic analysis. Results were deductively found in thematerial, using the asylum process itself along with the concepts of empathy, compassion fatigue and compassion satisfaction as themes. Previous findings regarding empathy and its relations to compassion fatigue and compassion satisfaction were confirmed. This was furhter developed in this study through its focus on health care professionals working with asylum seekers..

Literature describes what it is like to be a leader in the healthcare and what is looked upon as the most characteristic quality for female leadership. Women often use a leadership technique that motivates the employee and they allow themselves to develop a humanitarian leadership. The aim of this study was to describe female head nurses? experience of their leadership in healthcare. The collection of data has been carried out from interviews.

This report is the result of several interviews of employees within the field of pedagogy. The background behind this report is my period as a trainee in one of the daily activities in Malmo. In daily activities the employers gets training, education and guidance in Marte meo, which is funded by public finances. The method, which this study focuses upon is called Marte meo. It is a method of communicating and developing the means for the participants to evolve their skills in communicating and increase self esteem.

This essay explores how artwork in the public space can be analysed, conceptualized and described by bringing attention to site. Through an analysis of artworks in the yearly art exhibition of Fittja Open 2011, the essay draws attention to site-specific art and structures of power. The principal aim is to present not only the exhibition of Fittja Open 2011 but also other artwork in the public sphere in Fittja, a suburb to Stockholm. From this point of departure other interests evolve that concerns the "image" of Fittja. The analysis, based on research in art history, architecture, ethnology and philosophy as well as qualitative interviews, also focuses on understanding the role of site and the relations between art practice, institutions and site.The result shows that there are problems with a ruptured interface between the artwork and site.

Sweden currently has no legislated regulation of lobbying, but the professional lobbyist can voluntarily subscribe to, among others, the professional code of standars created by the trade association of Public Relations, Precis. There is an ongoing discussion in Sweden to regulate lobbying, both in mass media and in politics. This study examines this debate and focus on which arguments there are for and against lobbying regulation in Sweden. It also attempts to identify the differences, if there are any, between left and rights parties with regards to their views on regulation of lobbying.Tha main method used was document analysis of parliamentary bills which have been raised concerning a lobbying regulation in Sweden. In the theory section, I include four different types of requirements placed on democratic lobbying (se for example Jaatinen 1998, Kitchen 1999, Larsson 2005, Möller 2009 and Naurin 2001).

Med avstamp i teorier från George Herbert Mead, Charles Horton Cooley och Thomas J. Scheff kommer vi i denna uppsats fokusera kring frågan, vilken betydelse har läraren för utvecklingen av elevens självkänsla?Med utgångspunkt i dessa teorier och vissa centrala begrepp såsom spegeljag, sociala band och ME och I kommer vi att fördjupa oss i den verklighet där eleven möter sin lärare, hur detta möte påverkar elevens personliga utvecklig mot en identitet samt hur relationen påverkar elevens utvecklig mot ett själv och deras självkänsla.  Eftersom ungdomar tillbringar mest tid i skolmiljön och där lärare är de vuxna, vill vi undersöka om relationen med lärare påverkar ungdomar när det kommer till personlig utveckling, självkänsla och identitet.Nyckelord: självkänsla, personlig utveckling, skola, relationer.

Hellbergs International ville ha en bättre design på sina skålhandtag. Det skålhandtag som används idag anses vara dåligt ur ett användarperspektiv samt dyrt att tillverka då ingen effektiviserad tillverkningsprocess har tillämpats. En designprocess från förstudie till färdig CAD-modell och ritningar redovisas i denna rapport. Särskild tonvikt lades vid att få skålhandtaget mer ergonomiskt samt att det skulle gå att användas av en så stor användargrupp som möjligt. En stor del av utvecklingsarbetet lades på att utforma skålhandtaget så att en förstagångsanvändare lätt förstår hur det ska användas.Resultatet blev ett skålhandtag som tydligt visar för användaren hur det ska användas genom att formen på skålen följer handtagets rörelsemönster.

I uppsatsen underso?ker jag hur huvudkarakta?ren Mimmi, under va?gen att etablera sig som fo?rfattare och i mo?tet med Hugo, so?ker na? balans mellan intellekt och kropp. Utifra?n Julia Kristevas teori om abjektionen utforskar jag pa? vilka sa?tt Mimmi fo?rha?ller sig ambivalent till viljan att vara a? ena sidan innesluten, a? andra sidan avgra?nsad, och hur i sin tur synen pa? kroppen, dess samverkan med sja?len samt synen pa? andra kroppar pra?glas av bega?r och a?ckel. Som metodisk spra?ngbra?da anva?nder jag paradoxen utifra?n Kristina Fjelkestams definition.

The aim of this Master thesis is to investigate the similarities and differences between a traditional and a new classification scheme. Two classification systems are compared, "The Swedish Library Classification System" the SAB-system - and Yahoo!. The SAB-system has been used in Swedish libraries since the beginning of the 20^th century, and Yahoo! has been online since 1994. Yahoo! has a Swedish version of its international original, which is used in this study to get a similar starting point with the SAB-system. The method used for this is a content analysis, which in this case is not a quantitative analysis.

The purpose of our essay is to study the institutional-, demographic and accounting theoretical factors that influence an organisations actuarial commitment.The research was performed through a web based survey, with complimentary telephone interviews, directed to companies listed on Stockholm Stock Exchange A- and O-list on the 30 of November, 2003.Our data was analysed with a Median test, Kolomogorov-Smirnov test, T-test and a Mann-Whitney test. The purpose of the Mann-Whitney test was the low number of respondents that took part in the research. The Kolomogorov-Smirnov test was done to determine whether the population variances was equal or not. The data showed that organisations with a majority of female employees assume a lower salary increase, and a higher average age than other companies with a male majority. Only 2 of 11 hypothesis can be accepted as temporary truths but several other visible relations are indicated in our research, but can not be statistically proved.We think that the major problem with our is the time it was performed.

The purpose of this Master?s thesis is to examine and analyze the discourse concerning a new public library in Stockholm. The paper further discusses how this discourse corresponds with what is written about public libraries in a number of national and international documents. To do this I have utilized the discourse theory of Laclau and Mouffe. By using some of their instruments I have established the discourse around a number of keywords.

Background: Children?s death is unexpected and unnatural irrespective of a long time of illness or a sudden death. Nurses working with palliative care of children experience a range of different emotions during the care. Palliative care is health promoting even though the purpose no longer is to cure. According to the nursing theorist Katie Eriksson health is possible to achieve even though the patient has got a deadly disease.

The purpose of this study is to examine constructions of plaintiff [woman] and the defendant [man] in Swedish rape convictions from 2013. The cases in this study cover acquaintance rape. We also intend to analyze the constructions of the sexes in relations to each other. The study is completed by a qualitative text analysis, with inspiration of a hermeneutic interpretation. The result is presented by four categories: the worthy of protection of the woman, the penalty of the man, the complicity of the woman and credibility.

AbstractThis study is about describing the pre- internationalization phase and to studycompanies that are in this phase. We are trying to capture characteristics of decisionmakersin the pre- internationalization phase, to then compare the theoretical materialwith empirical material from case companies. Then in the final stages of the thesis, wewant to account for if we managed to answer our research questions. In the method, wegive a description of the approach selected in conjunction with the study. The study isqualitative and we used both primary and secondary data, with a deductive approach.The theory chapter will consider the most relevant theories that are related to the topic,which is internationalization, pre-internationalization, international entrepreneurship,and the psychology behind personalities, attitudes, and how these can affect theorganization's strategic decisions.