This thesis seeks to investigate how Swedish first class hotels by use of IT can improve customer service and thereby increase the share of loyal guests. The authors have conducted a qualitative study predominantly consisting of an interview-based case study at one of Stockholm?s largest independent hotels. To get a broader and more generalized picture of the hotel industry four smaller studies at other hotels in Stockholm were also conducted. The findings suggest that the use of IT can improve the communication between the hotel and its guests and make possible a continuing relationship between visits that strengthens guest commitment.

Title: Besparingar inom Barn- och utbildningsnämnden.Seminar date: 29th of May 2009Course: Degree thesis in Business Administration, bachelor thesisAuthors: Amela Smajlovic and Sten SundfeltAdvisor: Leif HolmbergPurpose: Our purpose is to explain the cost-saving process that many municipality organisations face because of the global financial crisis.Limitations: We have limited our study to the municipality of Landskrona and Kristianstad.Method: Our study has a qualitative approach. By using open interviews we have been able to get an open dialog with our respondents.Theory: We have compared with different theories, such as Rombach?s budget-theory and Wildavsky?s role theory.Empirics: The material is based on interviews and conversations with key figures in different levels of the organisations in Landskrona and Kristianstad.Conclusions: The success of a cost-saving process depends on the engagement, awareness and how inclined to changes the persons in the organisations are. Has everybody the willingness to take responsibility fore the organisation and the changes that the surrounding world claims?.

The purpose of my study is to question the model service marketing triangle and propose an alternative ways of looking at service marketing. The study is based on a deep, qualitative research. In the research of the material an abductive approach has been used. The primary information sources are interviews with project workers, which are being analyzed together with the theoretical background in part argumentations in the course of the thesis. In the last chapter they are unified.

Syftet med studien var att studera sambandet mellan arbetsmotivation och arbetsengagemang samt hur skilda yrkestillhörigheter påverkar utfallet. Studien genomfördes på ett företag i byggbranschen med sammanlagt 72 anställda varav 54 deltog i undersökningen och fokus låg på inre motivation, arbetsengagemang samt branschens två huvudsakliga yrkeskategorier; tjänstemän och yrkesarbetare. Inre motivation har mätts med enkäten Work Extrinsic and Intrinsic Motivation Scale (WEIMS) som grundar sig på Self-Determination Theory. Arbetsengagemang mättes med hjälp av en förkortad version av enkäten Utrecht Work Engagement Scale (UWES). Resultatet visade att inre motivation var positivt relaterat tillarbetsengagemang och tjänstemän visade genomgående högre grad av inre motivation och arbetsengagemang i jämförelse med yrkesarbetare.

Trenden att hjälpa andra ökar i takt med att samhället blir mer individualiserat. Brottsofferjouren är en förening som bygger på frivilliga krafter och engagemang och huvudsyftet med verksamheten är att fungera som medmänniskor samt informatörer när det gäller rättsprocessen och försäkringsfrågor. Syftet med studien var att lyfta fram centrala motiv till det ideella arbetet och även ge en inblick i dessa människors uppdrag inom brottsofferjouren. Detta skapar en förståelse och fördjupning i vad som motiverar dessa människor att ge av sin tid och sitt engagemang. Metoden för studien var induktiv tematisk analys och åtta semistrukturerade intervjuer med 6 pensionärer och 2 högskolestuderande låg till grund för analysen.

A new phenomenon on the Internet is the online audience response. Mentimeter is a web-based tool where you can create online polls. The users can then cast a vote and the result is shown in real time. We want to test the information visualization in Mentimeter and we base our hypothesis, that a better graph design is possible, on the work of Edward Tufte and Stephen Few. Edward Tufte is an emeritus at Yale University, where he held courses in statistical evidence and information design and has created theories about how visual information should be designed.

Tiden människan spenderar på sin arbetsplats är en stor del av ens liv, därför är det fundamentalt för välbefinnandet att undersöka vilka faktorer som är avgörande för att du ska trivas där. Denna studie ämnade undersöka demografiska skillnader, exempelvis stora och mindre åldersskillnader mellan anställd och närmsta chef, detta ställde vi i relation till anställdas attityd till ledarskap och andra trivselfaktorer. Datainsamlingen bygger på en enkätundersökning konturerad utifrån utvalda frågor från två tidigare, redan väl beprövade mätinstrument. Resultaten indikerar att det fanns ett signifikant samband mellan Tiden anställd och chef har arbetat tillsammans och attityd till ledarskap. Det fanns även signifikanta skillnader mellan personer som jobbade inom den privata kontra offentliga sektorn i relation till upplevt socialt stöd..

An alternate reality game, often abbreviated as ARG, is a mix between a game and a crossmedia interactive story using mainly the Internet as a platform. The game is built around the idea of teamwork among its participants. The players cooperate to solve puzzles allowing them to go forward in the story of the game. The marketing element is in different ways included in the story.A few Alternate Reality Games such as The Beast, The Art of the H3ist and The Lost Ring have previously been launched as marketing campaigns. This bachelor thesis aims to examine the possibilities of Alternate Reality Games as an alternative marketing tool for profit-driven companies.

Ljuddesign i spel för sociala medier lider många gånger av en uppenbar kvalitetsbrist och detta arbete syftar till att undersöka hur ljudets funktion i framförallt Facebookspel kan förbättras utifrån de begränsningar formatet presenterar. Bakgrundsdelen avhandlar ljuddesign från ett historiskt perspektiv samt hur det traditionellt sett används idag. Även ämnet sociala medier som helhet tas upp och kombination av dessa två områden, ljuddesign och sociala medier, avhandlas. Som ett led till detta genomfördes en enkätundersökning för att undersöka spelarnas upplevelse av ljudet och deras åsikter kring detta. Det praktiska arbetet genomfördes i samarbete med Muskedunder Interactive och involverade att skapa ljud åt ett av deras befintliga Facebookspel, Hello Adventure, samt ljud ett nyutvecklat iPhonespel, Yummy Bear, som i arbetet användes som jämförelse till Hello Adventure..

This thesis studies the concept of balance in the management control systems (MCS) of a small Swedish company within the IT-sector. The aim is to evaluate the importance of balance and dynamics in MCS and investigate which factors affect them. The frameworks used are Simons (1994) four levers of control, and the five-factor model for balance and dynamics by Mundy (2010). The small IT company - the object of the case study - has grown extensively in the last years and needs to develop more formal MCS without losing efficiency and creativity in their fast-moving industry. The case study reveals that balancing MCS is important also in smaller companies with less formal MCS.

This study aims to examine the effect management control systems have on which goals health centers prioritize. The management control systems of one privately owned and one publicly owned health center have been studied through a qualitative case study. Robert Simons (1995) framework with four levers of control (diagnostic control systems, interactive control systems, belief systems and boundary systems) has been used to structure the study. For both health centers we found a conflict of interest mainly between the diagnostic control system and the beliefs system, where the diagnostic control system is biased towards quantitative goals and the beliefs system is mainly biased towards qualitative goals. However, despite the unbalanced levers of control the studied health centers have been able to reach a well functioning compromise between quantitative and qualitative goals..

This quantitative study explores how employee perceived efficiency within customer service is affected by standardized routines, digital tools, and motivational factors. The study is based on survey data collected from 42 employees across five customer service departments in a larger organization. The theoretical foundation integrates Weber?s bureaucracy theory, the Technology Acceptance Model (TAM), and the Job Characteristics Model (JCM), allowing for a multidimensional analysis to capture the employees' experiences of efficiency. Findings reveal a statistically significant positive relationship between perceived efficiency and both standardized routines and perceived digital tool usefulness and ease of use. Furthermore, the study identifies that skill variety and task significance are positively correlated with experienced meaningfulness, which indicates a potential mediating relationship between these motivational aspects and perceived efficiency.

The focus of this thesis is to examine posts on library?s Facebook pages and to investigate possible connections between posts and user response. The study examines posts published from thirty different libraries Facebook pages over a two week period to examine if any correlation between different subjects or types of posts affects the degree and type of response from the users.The findings show that photos stand for the majority of the published post concerning its type and that activities at the library was the most common subject of posts. After using eta as measure of association a tenuous connection between degree of response and the posts subject and between the degree of response and the type of post was found. The standard deviation, however, was high in the majority of the variables used.

The purpose of this study was to give a picture of how some adults, who earlier was placed in foster homecare, experience that their childhood have affected them during their life. I also wanted to see how the relationship to the biological family has been and developed during the placement. The study has also purposed to receive a deeper knowledge of how it could be to grow up in foster care. To make the purpose of this study complete I chose to use qualitative interviews as a research method. Four adults who earlier were placed in foster homecare have participated in this study.

This report will detail the participator view of partnering in Kvarteret Frodeparken. Kvarteret Frodeparken is a new construction project being jointly delivered by Skanska Sverige AB and Uppsalahem AB. The report will focus on the comparison between the participators view of partnering with an emphasis on common partnering goals. The report will also focus on the economical benefits, the time benefits and the social environment benefits you can find in partnering.The principals of partnering are; participants together make the common goals for the projects, make ice breaking activities to improve stakeholder engagement and working with an open economy to find the profitable choice for the project. With a combination of the three principals the team together decide the best solution for the project.