Abstract ? ?Customer relationships ? A case study on Nyby Torshälla Riding Club?Date: December 20th 2011Level: Bachelor thesis, 15 ECTSInstitution: School of Sustainable development of society and technology, Mälardalen UniversityAuthors: Linn Ericsson, Elenor Flodin, Emma Jakobsson22nd June 1987 24th April 1987 24th May 1989Title: Customer relationships ? A case study about Nyby Torshälla Riding ClubTutor: Daniel TolstoyKeywords: Relationship marketing, customer relationships, customer loyalty.Purpose: The purpose of this thesis is to analyze how Nyby Torshälla Riding Club maintains their customer relationships. This is to get a deeper insight into how small service companies, in a business to consumer market on a local basis, strategically can work with their customer care.Method: The study was qualitative in its nature and was based on an inductive approach. The primary data has been collected through personal interviews and since the respondents were selected strategically, this means that a non-probability sampling was used. The secondary data that has been used for this thesis was based largely on literature, articles and the Nyby Torshälla Riding Club website.Conclusion: This study indicates how small size service companies can benefit from nurturing their customer relationships.

The main aim of this research is to survey the general colour scheme for private dwellings inVisby, built 1860?1930. During this period the visual appearance of the town of Visby changedsubstantially, since the increased local production of lime led to the plastering of many woodenbuildings. Which colour schemes were chosen for the different building types of the historic centreof Visby, and which colours came to dominate the time period? The methods used for answeringthese questions have partly been field studies on site and sampling of selected buildings, andpartly critical reading and observation of iconographic material (paintings, drawings, aquarelles,postcards and photographs).

This thesis explore women?s needs when reentering society after having served a sentence at the female prison Färingsö, outside Stockholm and whether those needs are being met in the reentry strategies that are being provided. Parallel to this the thesis also examines if there, based on nonconformity and gender theories, is a socially constructed representation of women maintained in the rehabilitation work.The method of this thesis applied semi-structured interviews and used snowball sampling to expand the network of informants to obtain the data necessary. Totally five interviews were carried out. Previous research has shown that women in prison have much more complex problems than men and that there is a need for reentry strategies that take gender in account.The results showed that in terms of being able to reenter back in society, women needed help to structure a previously chaotic life.

Commonly held dietary guidelines discourage full-fat dairy consumption due its to high levels of saturated fatty acids, which are believed to aversely influence cardiovascular disease risk. Cardiovascular diseases cause more than one third of deaths in the developed world. With dairy often providing a large part of energy and nutrients in Western diets, research into its effects on human health is warranted. Several recent studies have suggested a protective role of dairy in the development of cardiometabolic disease. However, many of these have used imprecise methods of dietary assessment, based on questionnaires or interviews. Biomarkers are emerging as a means of evaluating diet in a more objective way. Currently used dairy fat biomarkers are minor fatty acid constituents of dairy that preferably are unique to dairy and not influenced by endogenous metabolism.

Farmed mink often perform stereotypic behaviours which is considered to be a sign of reduced welfare. Previous studies have shown that enriched cages can reduce the frequency of performed stereotypies. Most studies on mink in Sweden have been done on adults. The aim of this study was to investigate if larger enriched cages with two or four mink kits reduce stereotypies in mink kits during their growth period in comparison to traditional cages. In the present study the behaviours of mink kits that were kept in four different treatments at a private mink farm were recorded. Traditional cages with two mink kits were used as a reference and the other treatments consisted of larger cages with shelves with two kits, larger cages with shelves and a plastic cylinder with two kits, and larger cages with shelves with four kits.

The equine hoof is often manipulated in purpose to achieve a better stride or to reduce the weight on damaged tissue. The living tissue in the hoof can?t store energy as glycogen and is therefore depending on a continuous supply of glucose for its energy production. The purpose of the study was to determine if wedging (i.e. elevating) the heel could influence the hooves glucose and lactate consumption/production. Five standardbred horses were trained to trot on a treadmill without getting physical or mentally tired.

Inclusion body disease (IBD) affecting boas and pythons is a serious and common disease. Boas can be clinically healthy carriers, which makes control of the disease difficult. The causative agent has not yet been confidently identified, and therefore there are no serodiagnostic tests available. Today, histopathologic examination of tissue biopsies is the recommended antemortem diagnostic method, but there are several disadvantages. The objective of this study was to compare the sensitivity of two diagnostic methods ? liver biopsies and blood smears, and to evaluate ultrasoundguided needle biopsy of the liver.

The future of the forest owners? associations are intimately coupled to the development in family forestry. Forecasts have been made that predicts that the number of forest properties for sale on the open market will increase as the interest among the children of the property owners is considered to decrease. The associations are also affected by continuing individualism in the society which may affect attitudes to as well as interest in membership. The objective of this study was to study the attitudes among grown-up children of members in a forest owners association towards overtaking the forest property as well as membership in a forest owners association.

The chow-chow breed is considered to have a low fertility and this report is an in depth study of the reproductive functions of this breed in Sweden. Only 53 % of the Chow-chow matings results in litters. Previous studies of other breeds in commercial kennels shows mating results around 85-90 %, but this has not been investigated in hobby kennels and most Chow-chows which are bred from in Sweden, are kept as family pets. Contrary to most other breeds, Chow-chows show a seasonal reproductive pattern and most litters are born in the autumn. The influence of the month of mating on pregnancy rate and litter size was found to be not significant, but can be considered a trend. Thirty-nine females with previous known fertility problems where studied. Some of them had reached puberty extremely early, at an age between 4-5 months, and many of the bitches showed great fluctuations in intervals between oestrus cycles. Some of the females showed abnormalities such as very short oestrus intervals of only 2-3 months, probably without ovulating.

The aim of this essay was to study the nitrogen flow in two willowplantations, at different locations in the south of Sweden, that wereirrigated with sewage. The study was also performed to compare thedifferences in nitrogen flows between two years, 1998 and 1999. The studywas made in three parts. First, the denitrification activity was measuredusing the acetylen inhibition method. Second the nitrogen flow, as well asthe water- and heat flows, were modeled through the SOIL-SOILN-modelThird; the nitrogen flow was calculated to compare with the results fromthe model.The results from the measurements were then compared with the resultsfrom the SOILN-simulations to detect differences in the denitrificationrate.

Sand pits are a valuable habitat which can hold many sand living species including several endangered ones. As many sand habitats with exposed sand are declining, sand pits have a potential as a substitute habitat. This study was conducted to see what effect the area of a sand pit has on species number and composition of ground beetles (Coleoptera: Carabidae). Also, the effects of other environmental variables were tested, for example the proportion open sand, vegetation cover, sun exposure and tree cover. The study was conducted in the county of Uppsala in 2008 and included 13 sand pits with areas between 200 and 180,000 m2.

This study concerns the type of vegetation selected by cattle grazing on semi-natural pastures, and whether the selection depends on the nutrient content of the vegetation or on other factors. The study was carried out in three different semi-natural pastures in the Uppsala area during June, July and August in 2006. The three pastures were first surveyed, mapped out and divided into sub-areas with regard to the type of dominating vegetation. The vegetation types identified were: wet, mesic, dry, wooded, pasture with signs of former cultivation (arable). Within each vegetation type three 1x1 m sampling plots were laid out. The grazing behaviour of the cows was recorded in a behaviour study.

Exocrine pancreatic insufficiency is a hereditary disease that in Sweden is especially common in German shepherds. The Swedish German shepherd club has currently no plan of action for decreasing disease prevalence in the breed. The purpose of this study was to review existing literature about the disease and also to perform an inventory of the disease in the Swedish dog population. Special focus was laid on the German shepherd breed. The inventory was later compared to an unpublished inventory of the disease with data from the Swedish University of Agricultural Sciences from 1997. During the period 2002-06-01 to 2007-09-26 (ca 64 months) 2961 blood samples were analyzed for cTLI. 274 samples were positive (cTLI .

The demand for food, feed, fibre and fuel has increased in Uganda over the past 50 years due to population growth. Recurring extreme climate events such as drought and flooding, in combination with large-scale land degradation, have led to declining crop yields. Lack of equipment, money and socio-economic issues has contributed to low yields. However, the soils in Uganda have the potential to produce much higher yields than they do today. This study, which was carried out in April-June 2013 in Kkingo District, south-east Uganda, examined the effects of agroforestry on yield of cooking bananas in small-holder farming systems. Six farms practising agroforestry and six farms with no agroforestry, which were chosen in cooperation with the NGO Vi Agroforestry, were compared.

Prey species make behavioral decisions to reduce the perceived risk of predation and the time spent vulnerable to predation. Behavioral responses to predators are for example selection of specific habitat types and the presence of predators influence individual vigilance. Furthermore, there is a variation in feeding niches with different herbivores focusing their foraging effort on different vegetation types which is also expected to affect the choice of habitat. Behavioral data on anti-predation and foraging behavior at on waterhole is collected from Thomson?s and Grant?s gazelles at Ol Pejeta Conservancy (0°00?N, 36°56?E) located in semiarid bushed grassland in Laikipia district of central Kenya.