Citizens? interaction with governments is an area with unique implications for channel management. Governments need to take the citizens perspective into further consideration in order to be successful in delivering high-quality e-services. This paper aims to determine if a categorization of citizen-initiated contacts from a citizen-centric perspective can be a valuable basis for decisions regarding e-service development. The study consisted of three steps.

The management of information is a significant competitiveness in companies. Companies stored and save information every day, and it is very common to save de information in different sources. This makes de management of information complex. To mange, monitor and analyze the information, companies can use a system called Business Intelligence. BI system is an analytical system that extracts and converts data into useful information that helps employees to make informed decisions.

The aim of this Master Thesis is to examine how the national intranet at Nordea serves the organisation as a channel of information and communication. The intranets of today, have partially or completely come to replace other channels of information within larger organisations, and the intranet has become an increasingly important issue to the communicational process of organisations. To address the problem stated, qualitative interviews was accomplished with several employees at a department at Nordea. The achieved result reflects how the intranet supports variable everyday end-user situations. The result shows an intranet that is sparsely used in comparison to other channels of communication such as colleagues.

The purpose of this Master's thesis was to examine how and what trainee teachers are being taught about information seeking and school libraries related to problem-based teaching method in compulsory school. The questions at issue were: How have trainee teachers learned about information seeking? How have trainee teachers learned about using school libraries? We also wanted to know which education they have got in information seeking and school libraries. We examined this through both literature and empirical studies. We used a qualitative method in order to answer the questions at issue.

Hjärtinfarkt leder årligen till att många mister sitt liv runt om i världen. Vilka riskfaktorer som finns för att drabbas av en hjärtinfarkt och vad en hjärtinfarkt innebär är viktig information. Symtom och behandlingar som är kopplade till hjärtinfarkt är viktigt att sjuksköterskan ändå informera patienterna om samt vilka rutiner som finns och kunna skapa en bra vårdrelation. Om sjuksköterskan har kunskap om vilka informationsbehov patienterna har kan detta leda till att patienterna upplever trygghet och känner sig delaktiga i sin vård. Syftet med detta arbeta är att belysa vad patienterna önskar för information vid en hjärtinfarkt.

The aim of this thesis is to investigate the information need of the incubators that comes from Chalmers University of Technology and are situated at Chalmers Innovation. It is also of interest to investigate how Chalmers University Library covers this information need. The investigation was carried out using qualitative interviews with representatives of the incubators. They were asked questions about the perceived need of information and which type of contacts they had with the library. The result is that the incubators feel that there is a great need for business information that is hard to find.

Asthma is the most common chronic illness in children. Re-admissions to hospital are common and asthma has a significant impact on children and their families. The purpose of this study was to describe the outcome of the nurses? information and education handed to the family. The result of this literature study was based on 14 scientific articles which evaluated the families? knowledge and the illness? impact on daily life after different ways of asthma information and education.

The aim of my ?two years master thesis? was to examine school administrators perceptions about important information literacy skills that the students should be able to control, perceptions about what role the teachers and the librarians have in teaching students information literacy and perceptions about the collaboration between these groups. My questions have been: Have the school administrators reflected upon the conception of information literacy? What conceptions do school administrators have about important information literacy skills that the students should be able to control? What role do they consider the teachers and the librarians to have in making all students information literate? How do they consider the collaboration between the teachers and the librarians work? What role do they consider themselves to have on a management level to make all students? information literate? I used a phenomenographical method and carried out six qualitative interviews with school administrators from five senior high schools in the municipality of Gävle. Both public schools and independent schools were included in the study. Most of the school administrators considered information literacy to be the same as criticism of sources, which they also considered as one of the most important information literacy skills.

  iiiAbstract?We are living in a time of project. Everything becomes project. All development, all efficient,all changes are running as project?.

Syftet med studien var att undersöka livskvaliteten hos barn och ungdomar med cerebral pares. 56 barn och ungdomar med cerebral pares i åldern 10-18 år med Gross Motor Function Classification system (GMFCS) tillhörighet I-III, som gick i grundskola, grundsärskola eller gymnasieskola och som erbjöds insatser från Skånes 11 olika barn- och ungdomshabiliteringar har undersökts via en enkät: Child Health Questionnaire (CHQ-87).CHQ-87 är ett självskattningsformulär bestående av 87 frågor, indelade i två huvudområden som tillsammans täcker individens fysiska och psykosociala hälsa. Enkäten skickades ut per brev under våren 2008. Totalt skickade 167 enkäter ut och 56 enkäter inkom besvarade.Resultatet visar ingen signifikant skillnad mellan den fysiska och den psykosociala hälsan. Skolsituationen och kamratrelationer upplevs positivt av flertalet som svarade och merparten svarar att de har det bra i sina familjer.

The aim of this master's thesis is to investigate and to explain the concept of folksonomy in the perspective of knowledge organisation. By creating a conceptual explanation and defining what folksonomy as a concept consists of, the intent is to establish a basis for evaluating folksonomy and to discuss what relevance folksonomy may have in the field of knowledge organisation. By applying a qualitative content analysis a review is performed on how folksonomy is perceived and discussed in a selection of articles written on the subject. Employing the theory of classification, subject indexing and bibliographic retrieval, folksonomy as a method for knowledge organisation is analysed. The practice of tagging in existing systems is also studied.

The purpose of this study is to examine the information seeking behaviour among unestablished archaeologists. Special attention has been directed to the areas of informal communication and the development of personal networks. As a former archaeology student I have been able to apply my previously acquired knowledge when writing this thesis. The empirical study is based on nine interviews with archaeologists each with more than one and less than four years of professional experience. They all have various experience of working as a fieldarchaeologist and five have simultaneously worked as university researchers.

Abstract The purpose of this study is to examine if the Swedish policy of foreign affairs has been changed due to the Swedish enter as members in the European Union. The research method used for this essay has been a comparative case study between the Swedish and Norwegian declared policy of foreign affairs and it strives to answer the research question, which is if the Swedish declared policy of foreign affairs has been changed in character due to the Europeanization. The theoretical framework of this study consists of Europeanization as a comprehensive theoretical perspective. I order to answer the research question a classification schedule has been elaborated to examine the objectives of the Swedish and Norwegian declared policy of foreign affairs. The analytical method of this part has been a quantitative and qualitative approach.

This thesis deals with one of the main questions within information science: The question about controlled and uncontrolled vocabulary and which of the two that are most effective when it comes to retrieve relevant information from electronic databases. The method used here is literature studies. I have described and examined five empirical studies which has been done in purpose to compare the effectiveness in retrieval with controlled and uncontrolled vocabulary, in the way they are used in retrieval of information in databases. The studies I have examined have also used recall and precision as a value to measure the effectiveness of retrieval. The studies which I have chosen is also limited to deal only with studies that have been done in bibliographic databases.

The purpose of this study is to examine how adult students, studying at an upper secondary school for adults, search for information for their independent tasks in different subjects. These independent tasks are frequent in most subjects and are a part of the ?investigation-work?. For most adult students this is a new way of learning. Fifteen qualitative interviews with adult students have been conducted.