Abstract ? ?Aggregate complaints in banks MIS?Date:                       June 8th 2012Level:                      Master thesis in Business Administration, 15 ECTSInstitution:                School of Sustainable development of society and technology, Mälardalen UniversityAuthors:                  Abdulla Ahmed Ibrahim         Alexis AnderssonTitle:                       Aggregate complaints in MIS ? A case study of Nordea BankTutor:                      Carl G ThunmanKeywords:               Aggregate, complaint, dissatisfaction, content analysis, Nordea, MIS.Purpose:                  The paper aims to develop a model of how Nordea Bank can monitor customer dissatisfaction through aggregated dissatisfaction analysis. Furthermore, the study aims to identify improvement proposals in Nordea based on the developed model and conducted interviews.Method:                  This thesis consists of qualitative interviews. Personnel at the local office in Västerås has been interviewed as well as Nordea?s customer ombudsmen, former office employee at Nordea, data analyst, head of customer inquiries, Professor of database technology and also a researcher in language technology.

Bakgrund och problemformulering: Det finns en komplexitet vid användandet av olika styrmodeller och därför är det av vikt att kritiskt granska vilka styrmedel som implementeras i organisationen. Det är även viktigt att se till att styrmodellerna samverkar och välja den rätta kombinationen av dem. Problematiken handlar om att organisationer använder sig av styrmodeller som inte är kompatibla med varandra. Styrmodeller som bygger på olika styrlogiker riskerar att motverka varandra vilket kan leda till obalanser och negativa effekter.Syfte: Uppsatsens syfte är att, via enkätstudie, beskriva om mellanchefer upplever balans mellan ekonomistyrningsmodellerna; mål- och resultatstyrning samt detaljstyrning och förklara om skillnaden i ägandet kan vara en förklaringsfaktor till eventuella obalanser. Vi vill även veta hur det tar sig i uttryck.

AbstractThe project "Sound and Play" have been implemented in collaboration with the toy company BRIO in Malmo. The purpose of the project was to examine whether and how BRIO in the future could develop toys around sound for Toddlers.The problem formulations that would be answered after completion of the project was "How could BRIO broaden its product range with the help of audio toys?", "How can you combine toys and sounds in an interesting way for children?", "How do you create a toy with sound that is fun for the child, but not annoying for parents?". Currently BRIO only has two toys with sound in this age group.The expression of the toy was going to be a mix of classic and cool and the overall feeling of the toy was going to be explorative and arouse curiosity in the child. This feeling would be communicated through simplicity and joy.

This report describes the development and implementation of a system for transmitting digital information at high speeds from a miniaturized submersible developed by the Ångström Space Technology Centre at Uppsala University. For instance, the vehicle shall transmit image data ? even stream live video - through an optical fibre to a monitor in a ground station. Hence, the system shall be used both to convert the image data to make it transmittable, and to recreate it at the receiver.The work includes a pre-study of the programming language and the technology used. A concept for the solution is presented together with main components later broken down into internal functions.

During recent years the professional role of librarians has changed considerably. Development in the areas of information technology and the Internet has had a strong impact on libraries. Today?s visitors are in greater need of librarian support for information seeking and other services. This has led to a shift towards the development of a more complex pedagogical role for librarians.

Texo Application has created robots that they call for satellites; with these you can feed in storage pallets into a satellite storage. Satellite storages consist of channels in height (e.g.3 to 8 pieces) and width (e.g.3 to 100 pieces). Channels can be different long (e.g. 5 to 200 pallets). At deposit of a storage pallet the truck insert the satellite in a channel and then the pallet, the pallet is driven into the channel until it reaches another pallet or the other end.

Smakbas ? Gourmet Grön är en webbplats som ska kommunicera den gröna maten och marknadsföra Gourmet Gröns smakbaser. Webbplatsen innehåller information och bakgrund om smakbaserna, samt hur man jobbar med dem. Det finns även en lite annorlunda receptbank där besökaren kan titta på recept.

Operators and Internet service providers invest in broadband to be able to deliver new services that require higher data transmission rate. A way to make this possible is to use ADSL, Asymmetric Digital Subscriber Line, as the access technology. To be able to handle this technology, the service providers should do a pre-qualification. Methods and tools are needed to analyze the local copper lines and decide if these qualify for ADSL with respect to service availability and possible bandwidth through the lines. This report brings up some methods for pre-qualification of ADSL, the important quality parameters and how to gather them from the available services today.

Hur musiken fungerar i spelet Mirrrors Edge..

Handbok.

The main purpose of this Master's thesis is to investigate the new librarians' experiences and skills in the context of their present work situation and the ongoing debate about the librarian's professional identity and status. Further, the authors wanted to find out whether the new librarians' experiences and knowledge developed throughout their education correspond to the requirements of the employers. Finally, they try to assess theimpact of the "academization" of the library schools on the status of the profession. The data consist of an opinion poll. The investigation is based on questionnaires distributed as a web survey.

Syftet med rapporten är att utvärdera vilka hot och möjligheter som uppstår i anslutning till implementeringen av kulturförändringen och hur kan en förförståelse av dessa hot och möjligheter omsättas i en effektivare implementeringsstrategi.Tidigare forskning/Teori: I denna rapport används Edgar Scheins organisationskulturs teori används som analysverktyg för att skapa en förståelse för organisationskultur. Magnus Forslunds ledarskapsteori används i rapporten som analysverktyg för att förklara chefers påverkan på organisationen. Dean Fixen och Bo Ahrenfelt förändrings- och implementerings teorier kommer att användas som analysverktyg. Den tidigare studien från ord till handling som handlar om arbetarnas förutsättningar, tillvägagångssätt och reaktioner på ledarskapet, används för att skapa en förförståelse om det valda företagets tidigare kulturförändringar.Metoden för studien är kvalitativ och datainsamlingen skedde genom nio stycken personliga intervjuer med medarbetare och chefer på Volvo Cars Sweden. Det kvalitativa tillvägagångssättet är uppbyggt av tre faser, datainsamling, bearbetning av data och analys av data.

The aim of the work was to investigate the possibility to combine information from PPG and bio-acoustic technology to extract information that is related to the blood pressure. The measurements have been carried out with several different configurations. First the relation between arterial sounds and the PPG-signal was studied. After those measurements with both PPG and the bio- acoustic technique was concluded on people in different positions and after riding a bike. The goal was to vary the blood pressure.

The health care sector is one of the most information-intensive institutions in Sweden. Big investments in information technology have been made to ensure efficiency and quality within organisations in health care. This has led to high requirements in documentation and resulted in an increase in administration which gradually more often is done by nurses and doctors. A major problem is that it is difficult to gain access to the information recorded in all the different systems, which is their objective. This causes double documentation instead of being a support in follow-up performance.

Findus Sverige AB, referred to asFindus from now on, harvests peas during a period ofaround 50 days during the summer. The harvest generates about 30 000 tonnes of peas which gives around 40 000 pallets to distribute to the warehouses which Findus uses for final storage. Three hours after the peas are picked in the fields, they have to be frozen to keep their good taste and quality. Because of this the pallets are marked with a preliminary label with quality classification of the content. The Findus quality department then has one day to determine the correct quality of each pallet.