Abstract?Understand the customers value in use ? A multiple case study of three industrial companies? or ?Förstå kundens bruksvärde ? En multipel fallstudie av tre industriella företag? brings out the problem that it is easy to assume, what the value is for the customer.The questions asked for this thesis are:? How does the companies in focus, gather information about what effects the customers value in use?? How do the companies use this information in their business?The purpose is to examine how some industrial companies gather information about the customer?s value in use, on the bases from the five activities from Porter and how they can use this information.Three semi structured interviews were made for this investigation, with representatives from Atlas Copco Rock Drills, IL Recycling and Johnson Pump.The conclusions are that to gather information about the customers value in use, the company must work close with the customer. This information helps the company to improve their products, services and their relationships..

It is important that companies knows how to handle a complaint when they receive one from a customer. This information could the company take care of and use when they develop new services. Furthermore a good complain handling leads to satisfied and loyal customers which increases the revenue for the company. We have examined how SAS handle their internal information process and if this process affects the information and in that case how. The study is performed with a qualitative method, based on deep interviews.

Varje år behandlas ungefär 8000 personer i slutenvård för malign tumör i bröstkörteln. Bröstcancer är idag en av de vanligaste dödsorsakerna hos medelålders kvinnor i Sverige. När kvinnor drabbas av bröstcancer är det viktigt att de får den information de behöver. Syftet med denna litteraturstudie var att beskriva upplevelsen av information i samband med undersökning och behandling hos kvinnor som drabbats av bröstcancer. Elva vetenskapliga artiklar analyserades med manifest kvalitativ innehållsanalys.

The purpose of this essay is to explore how students in secondary school seek out and use information. More specifically, the essay examines how the search and use of information differs between students working in groups and students working independently. The essay draws on in-depth interviews with six students. Two different theories are used to analyse the transcripts from the interviews. The first theory consists of Carol Kuhlthau?s six different stages showing how the students? feelings, emotions and actions change during the information seeking process.

Defining the concept of information has long been the subject of debate within Information Science (IS) and new challenges are constantly presented by new scientific discoveries and new theoretical positions. It is, nevertheless, of key importance for any academic discipline to find definitions on which there is a consensus. The paper therefore aims to clarify the relevance of one of these new theoretical approaches for IS, namely poststructuralism. It does so by describing the theories found in the writings of poststructuralists Mark C. Taylor, Jacques Derrida and Michel Foucault, and discussing their relevance for the three definitions of information suggested by Michael Buckland (Information-as-knowledge, Information-as thing and Information-as-process), thereby answering the following questions: What relevance does Mark C.

The purpose of this thesis was to investigate on what perspective or perspectives university teachers and librarians at a medium-sized university in Sweden base their view on information literacy. More specifically, how do the respondents view their own information literacy and what opinions they have of their students? information literacy as professionals. Three perspectives are used to interpret the results, the sociocultural perspective, the phenomenographical perspective and the behavioristic perspective.The method used is semi structured interviews with three university teachers and three librarians.Both librarians and teachers emphasize the importance of information literacy, for themselves as well as for students. The information literacy of the librarians involves being well acquainted with the subjects of the students.

This Masters thesis in Library and Information Science has the title The New Information Desks at Malmö Public Library . During the rebuilding of the library in Malmö a new information desk was developed. This desk differs to a great extent from conventional information desks used in libraries. The information desk is triangular with rounded edges which allows the librarian and the user of the library to work side by side without any physical barriers. The aim of this thesis is to explore the requirements for the information desks formulated by the library and how they are perceived by the librarians and the users of the library.

In a complex and turbulent world, several companies begin to realize the value of information as a strategic resource and try to find strategies to manage this. This master thesis aims to describe the information management at Axis Communications AB. Axis is a fast growing company and due to this they have not been able to manage the flow of information whitin the company. To find out how the information was managed at this time we made a survey and employee interviews at three Axis business units. By analyzing the surveys and interviews we found several problems.

Text-till-talsystem blir allt vanligare i vardagen, och det forskas även en hel del på utvecklingen av tal-till-talöversättningssystem. Många företag använder sig i allt större utsträckning av telefontjänster där automatiska system med syntetiskt tal och taligenkänning ersätter människor. För att vi som konsumenter ska känna att det är bekvämt att nyttja dessa tjänster och förstå budskapen är det viktigt att dessa syntetiska röster låter så naturliga som möjligt. Det som gör en röst naturlig är dess prosodi, dvs.dess ickesegmentella aspekter såsom röstens intonation, intensitet och tempo, för att nämna några. Prosodin har inte endast lingvistiska funktioner utan den signalerar även känslor och attityder hos talaren.

In supporting an efficient way to gather and develop contact information for the Uppsala Association of Technology Physicist alumni, it is crucial to have in place an adequate and user-friendly system allowing the continuous collection and storage of such contact information. This can achieved by the creation of a website where alumni can enter information about themselves and where such information in turn is stored in a database. A database containing relevant tables has been developed in MySQL. In utilizing phpMyAdmin, the programming language PHP and Web Server Apache, a fully functional website to be included on the Association's website has been created..

The thesis aims at, from a user perspective, examining how a group of industrial researchers understand the information seeking in their every day work. A qualitative method is employed. The empirical material consists of open-ended interviews with in all ten researchers. All of them work at the Swiss-Swedish Technology Company ABB's research laboratory in Västerås. The thesis is based on the opinion that the scientific knowledge production has become commercialised and that the scientific communication is going through certain changes.

Purpose?This study has examined the information behaviour and perception of information in a group ofinformation users who have a critical approach to the media and the information supply. Some of them call themselvesor are being called conspiracy theorists. The purpose was to examine how their information behaviour is influenced by the belief that the information is biased or inaccurate and what the information behaviour looks like when the user searches for discrepancies rather than a response to a question.Method?The study is based on transcribed interviews and email responses to interview questions.

The numbers of mergers and acquisitions have increased significantly in the last period of time. Although this popularity for mergers and acquisitions, most of the mergers and acquisitions fail to create value. One explanation to this failure of value creation is, according to several studies, how companies treat integration of information systems in the pre-merger evaluation. The research within the field argues that information system integration should have a proactive role in mergers and acquisitions, meaning that information system integration should support the organizational change and normally be considered in the premerger evaluation. The aim of this thesis is to study issues that affect whether companies choose to consider information system integration proactively, when involved in mergers and acquisitions.

Bakgrund: Antalet cancerfall ökar konstant, men tack vare förbättrade metoder för att upptäcka och behandla cancer överlever allt fler denna sjukdom. Både sjukdomen och dess behandlingar kan ge en påverkan på kroppen, men även den sexuella lusten och funktionen kan påverkas och förändras. Ett fungerande sexualliv utgör en viktig del av livskvaliteten för de flesta. Vårdpersonalen har en viktig roll i att förbereda patienten på vilka symtom de kan förvänta sig, men patienterna önskar ofta avsevärt mycket mer information än vad som ges. Syfte: Att belysa cancerpatienters behov av sexualitetsrelaterad information.

The purpose with this study is to map the research front and the research base in information science, by using the bibliometric methods bibliographic coupling and author-co citation analysis. The research questions are: 1. What is the nature of the research front in information science, regarding which areas that are being studied? 2. What is the nature of the research base in information science, regarding which authors who are most cited, and how they can be grouped? The data used in the study were gathered from articles published in the journal Journal of the American society for information science and technology, published between 2004-2006, respectively 1986-2006.