Företag befinner sig i en konkurrenskraftig värld och för att lyckas överleva måste de ta handom sina befintliga kunder såväl som attrahera nya. Med hjälp av dagens teknologi, har företagmöjlighet att lagra information om sina kunder och kan därför få en ökad förståelse förkunders beteende och önskemål. CRM-system (Customer Relationship Management-system)är ett hjälpmedel i detta arbete och har därför blivit en prioriterad investering för företag dåkunder betraktas som dess viktigaste tillgång. CRM-system är en kostsam investering,samtidigt som chansen för att misslyckas vid implementering är stor. Därför är det av stor viktför företag att efter implementeringen kunna hantera, använda och ha förståelse för CRMsystemetsolika funktioner för att lyckas stärka kundrelationer och erhålla tänkta fördelar somsystemet syftar till.Studien tillämpar kvalitativa undersökningstekniker där ett fallföretag har undersökts genomintervjuer.

SammanfattningDetta examensarbete har haft till syfte att ta fram nya metoder för automatiseradtestning och validering av information som skickas över CAN (Controller-Area-Network)i en tung Lastbil. Signalinnehållet realiseras i flertalet komplexa och distribueradesystem. En implementering har gjorts där loggad CAN-trafikdata från en HIL (HardwareIn the Loop) miljö automatiskt analyserats och testats.Testen har genomförts på två nivåer: funktionell och ickefunktionell. Där denickefunktionella delen har testat tidkrav på meddelanden med kompensation förtändningsstörningar. Dessutom har signalinnehållet testats för att finna ogiltigafelflaggor.

Diagnostika verktyg, som t.ex logik för att avgöra om en server fungerar normalt används idag av många företag för att underlätta underhåll av datorsystem och säkerställa driftsäkerheten. TietoEnator GSS ser att ett system för att utföra diagnostik på egenutvecklad programvara, t.ex serverprogramvara för e-tjänster, skulle kunna effektivisera driften av dessa tjänster. Detta examensarbete beskriver utvecklingsprocessen och implementaionen av delar av ett sådant system. Rapporten behandlar också till viss del diagnostikverktyg som finns idag och lite om hur framtida system för att underhålla datorsystem kan se ut..

The aim of this study was to compare the Query-by-Humming systems Midomi, Musicline and Tunebot regarding their retrieval effectiveness. The aim was to see if there were differences between the systems but also between the user groups common users, musicians and singers. Query-by-Humming system means that the user sings a tune that the system then use to find the right melody.To compare the systems and their users, queries where collected from the different user groups and replayed for the systems. Mean Reciprocal Rank and Friedman test was used to do the comparison.The results showed that the system did not achieve equivalent and that there were no difference between the user groups. The Mean Reciprocal Rank showed that the systems had very different retrieval effectiveness, where Midomi was the system with best result and Musicline with the lowest result..

Den amerikanske flygvapenöversten John A Warden III har lagt fram en teori om att man kan se på fienden som ett system av system för att hitta hans svagheter. Teorin bygger på att skapa en bild av fienden genom en fördefinierad indelning i subsystem bestående av fem ringar. Denna bild skall därefter kunna brytas ner i ytterligare subsystem bestående av samma fem ringar som till slut avslöjar fiendens tyngdpunkter. Uppsatsen prövar om Wardens teori går att applicera på Al-Qaida..

This thesis investigates if a system for small scale electricity production located in anurban environment can be profitable. The work has been divided up into two parts,one extensive literature study and one case study. The purpose of the literature studywas to investigate the area, resulting in a choice of which technology to be studied indepth in a case study.In the case study a system containing small scale wind turbines and photovoltaicsmounted on Gränby Centrums roof was examined. From data containing wind power,wind direction and total irradiation, possible production from a system weresimulated. Three products of each technology were examined in the simulations.From the simulated production an economic analysis was carried out, this toinvestigate if a system is profitable.

Since 2004, wind power has had the largest installation of new capacity compared to other energy sources in Sweden. Accommodating new wind power may require strengthening or rebuilding of the existing grid in areas where the grid is already loaded to maximum capacity. This master thesis examine the possibility of a new 400/130 kV substation in Yttermalung, Sweden, with a connection to the two neighboring regional grids in Dalarna and Värmland owned by Fortum. This substation would provide a new connection point to the Swedish transmission system as well as an interconnection of the two, currently separated, regional grids. Different expansion scenarios where a substation with and without series compensation or a phase shifting transformer (PST) to control active power flow were studied.

The aim of this essay was to describe the power elite of the Swedish town Karlshamn, and its influences on the local political process before the realization of the narrow-gauge railway Karlshamn-Wislanda-Jernväg. During the mid 19th century, a revolutionary period began in the Swedish pre-industrial epoch. The political and institutional regulatory frameworks were disassembled and restructured, away from protectionism and centrally controlled administration, for the benefit of free trade, local self-government and liberalism. The changes were carried through during times marked by a drastic increasing native population and upcoming demands for adjustments to meet the growth of the industrial-, trade- and labour markets. An essential industrial development factor was the building of the national railway network, which started after some important decisions in the Swedish Riksdag during the 1850´s.

The aim of this Master thesis is to investigate the similarities and differences between a traditional and a new classification scheme. Two classification systems are compared, "The Swedish Library Classification System" the SAB-system - and Yahoo!. The SAB-system has been used in Swedish libraries since the beginning of the 20^th century, and Yahoo! has been online since 1994. Yahoo! has a Swedish version of its international original, which is used in this study to get a similar starting point with the SAB-system. The method used for this is a content analysis, which in this case is not a quantitative analysis.

Detta arbete tar upp iden om att datorspel kan användas som ett hjälpmedel för att förstå och hantera komplexa system, för den enskilde spelaren såväl som för forskare. Arbetet fokuserar på ett antal kritiska faktorer: möjligheter, problem och frågeställningar, samt tar upp en diskussion kring möjligheten att se datorspel som världar, lika verkliga som vår egen, då vi ser på det från en position innanför systemet, genom speljaget som en agent i den virtuella världen, och vilka implikationer detta kan få för hur vi kan lära oss att förstå och hantera komplexa system.Vi lever i en verklighet i vilken vi omges av komplexa system, både sådana vi skapat själva och sådana som finns naturligt. Det är en paradox att den teknologiska utvecklingen som strävar efter att förenkla vår tillvaro också undantagslöst komplicerar den. Att försöka hitta nya vägar att kunna lära oss att förstå och hantera dessa komplexa system är därför viktigt, och här presenteras datorspelet som ett tänkbart redskap för att göra just detta..

All products will eventually end up as waste, which in a sustainable society has to be handled in an efficient and environment friendly way. This report focuses on waste fractions meant for combustion, often difficult to characterize. However, more homogeneous fractions that are treated biologically are also discussed.The study concerns the region of Borås, Sweden, where the waste plant Sobacken has provided a good starting point. On this site, fuel to the Energy-from-Waste plant of Borås Energi is prepared and the biological waste is treated through anaerobic digestion.One important part of the study has been to collect experience-based knowledge from the technical staff at Sobacken and Borås Energi. This information was compiled into an overview of wanted and unwanted fractions to the preparation plant and the boilers respectively.

The purpose of this qualitative thesis is to describe and analyse the implementation of an education system in the newly independent state, Timor Leste. One question to be discussed is whether an emergency phase is still going on in the development of a functioning school system, or if Timor Leste already reached a capacity building phase? Via the participant's answers in field observations and interviews, the study analyses the clashes between generations, social classes and different levels in relation to the choice of Portuguese as an official language and the international environment in the country. The thesis concludes that a lot of work remains in creating a fully functioning education system. We enjoyed the writing - and hope you will enjoy the reading!.

Our employer Camatec Industriteknik AB gave us the assignments to increase theirs range of versions on Camcoil that is their own patent product. Camcoil is a capstan system that is used when steel band fabricated. Exist for example in production lines their steel band should be annealed. Our goal with this work is to come up with a completed production basis on a Camcoil for heavy industry. The basis should contain calculations, 3D-constructions, drawings and cost proposal on manufacturing and detail purchase.Demands on this project:1.

Agile systems development has in recent years become very popular, and many companies today claims to be working agile. At the same time there are studies about agile system development that indicate that there are difficulties in fully adopting the agile way. The purpose of this qualitative study has been to examine how true Swedish IT-companies conduct their agile system development compared to agile theory, and we have specifically for the purpose of the study designed a framework that has been used as an analytical tool. The framework helped us to maintain a structured and objective approach when we examined the participating companies and their practices. The study showed that there were differences regarding how true to agile theory the different companies conducts their agile projects, and that the differences in part depends on how long the companies have been working agile.

At Saab Aerospace in Linköping, components for measurement systems to the fighter aircraft JAS 39 Gripen are developed. In this activity you sometimes want to record the traffic transmitted on the data busses that connects different sys-tems. This traffic on the data busses is using the military standard MIL-STD-1553. This project has aimed to create a system for recording and sending 1553-data. The system is used on an ordinary personal computer, equipped with a recon- figurable I/O card that among others has a programmable logic circuit (FPGA).