Bakgrund: Bristande kommunikation och informationsöverföring är huvudorsaken till upp-komsten av vårdskador i hälso- och sjukvården. Komplexiteten i hälso- och sjukvårds organisat-ion i kombination med den mänskliga faktorn ställer krav på struktur i kommunikationen med hjälp av standardisering. En utmaning för hälso- och sjukvården är att implementera och studera standardiserade kommunikationsmetoder och studera effekten på patientsäkerhet och arbets-miljö. SBAR (Situation-Bakgrund-Aktuell Status-Rekommendation) är en kunskapsbaserad kommunikationsmetod, utvecklad för överföring av kritisk information i komplexa arbetssituat-ioner. Metoden hjälper till att skapa den struktur och förutsägbarhet som krävs för effektiv kommunikation i komplexa arbetssituationer såväl under normala förhållanden som under stress.

Information technology and globalization has led to an increasing competition and service production has been more and more independent of locations. This has made a market of outsourced telephone costumer service possible. Due to high establishment the market has been saturated and with that price has sunk. Customer companies have the last few years got more negative to outsourcing of their telephone customer service as they through operating the customer service internally want to get closer to their customers.In the empirical study the writers try to figure out which companies the callcenters should try to aim towards to get long and profitable cooperation. This will be done through deducing guiding principles from theories about how different factors around companies costumer service should look like.

In the debate on laying hen welfare, and specifically housing conditions, the main focushas been on physiological and behavioural measures. What is lacking is knowledge of howthe hen experiences the situation ? her state of mind.This study is an attempt to gain insight into the private mental states of former batteryhens. It uses a cognitive bias method based on spatial judgement, i.e. judgement of aambiguous stimulus placed spatially in between a reinforced and an unreinforced stimulus.This method has previously shown differences in judgement by animals in enriched versuspoor housing.

This thesis deals with the field of warehouse management, focusing on frequency control of stock. The purpose of the thesis is to reduce the warehouse staff mileage by placing an article based on its number of picks, i.e. how frequently it gets picked. In order to achieve relevant results the following four questions have been answered in the thesis: How should the articles be placed with regard to the picking frequency?Which factors, if any, needs to be addressed beyond the picking frequency when articles are placed based on frequency?Can the present picking system be improved?Is frequency placement with regard to the picking frequency profitable to implement for the company?The thesis is based on literature studies and on the data that has been collected from the company?s business system.

The purpose of this study was to describe senior nurses? expectations concerning how a digital information and communication technology systems (ICT) can contribute to the improvement of care leadership and how it can strengthen ties between the school's theoretical world and the practical clinical work-based training (WP) in nursing. The study has a descriptive design with a qualitative approach. The study involved seven leading care nurses. Data were collected through semi-structured interviews.

Drinking water is produced from raw water and is either from groundwater or surface water. This thesis aims to find out if the cleaning process of raw water is sufficiently effective. This is important because consumers are otherwise at risk of waterborne infection caused by pathogens. There are three groups of pathogens; bacteria, virus and parasite. These have different characteristics which mean that they require different water treatment to be separated.

In today?s modern age, energy consumption has become a major issue, both from an environmental viewpoint and cost perspective. Because of a rapid technologic change and increased costs of production of electricity, the demand to develop effective methods for energy efficiency industries have grown.The electricity-intensive industries, such as plastic industry, the demand to reduce energy consumption has grown significantly over the past 10 years, which have led to the development of different methods to determine and locate energy-consuming parts in the industry. This also means being able to prioritize and organize activities in the industry.In this study the measurements of voltage, current, power and PF performance on injection molding machines (K-TEC 275 form Ferromatik Milacron in Germany) with a focus to locate, within a machine, various measures that could improve energy use in the plastics industry, in this case RostiGP in Gislaved. These measurements have been carried out with the help of a power quality clamp meter to carry out time logs of the machines for some time during normal word rate.

I den här studien utvärderar jag effekter av ett förbättringsprogram i form av nya kunskaper varefter jag studerar hur och under vilka villkor dessa kunskaper används och sprids. Studieobjektet är ett servicehus som ger service till äldre med och utan demenssjukdom. Denna verksamhet har vid två tillfällen deltagit i förbättringsprogram anordnade av Region Skåne. I bägge programmen har man, som förbättringsverktyg använt sig utav Genombrottsmetodiken och båda dessa program ligger i fokus för studien. I denna kvalitativa studie har jag använt mig utav intervjuer som metod för datainsamling medan den teoretiska basen har utgjorts av teorin om innovationsspridning.

Drinking water is produced from raw water and is either from groundwater or surface water. This thesis aims to find out if the cleaning process of raw water is sufficiently effective. This is important because consumers are otherwise at risk of waterborne infection caused by pathogens. There are three groups of pathogens; bacteria, virus and parasite. These have different characteristics which mean that they require different water treatment to be separated.

Syfte: Syftet med uppsatsen är att ta reda på hur lärare resonerar kring vad som påverkar elevers och lärares motivation och om det finns några likheter mellan det som lärarna uttrycker betydelsefullt på elevnivå och lärarnivå. Arbetet försöker också söka svar på vad lärarna uttrycker att skolledare har för betydelse i sammanhanget och i så fall på vilka sätt ledaren har betydelse.Teori: Arbetet handlar om forskning med anknytning till begreppen motivation, lärande, ledarskap och skolutveckling. Olika ledarskapsteorier lyfts fram med fokus på kollegialt lärande och distribuerat ledarskap. Uppsatsen skriven ur ett school-improvement perspektiv. Metod: Studien är en ett kvalitativt arbete och bygger på fem halvstrukturerade fokusgruppsintervjuer med totalt 20 lärare på olika enheter.

Vattenfall AB is a large producer of electric energy where approximately half of the energy comes from hydropower. Vattenfall Hydropower has got almost a 100-year old history and the company has developed a lot since 1909. After that the number of power plants increased and the competition got more intense, there were higher demands on the reliability. One way to secure the reliability with a good satisfaction at the power plants is to implement a maintenance method named Reliability-Centred Maintenance. RCM is a result of the introduction of the complex aeroplane Boeing 747 in the 1960?s.

Since the nineties the words customer, effectiveness and quality have become part of everyday school life. Municipalities? makes regular customer surveys to measure both independent schools as municipal schools ' quality. A common method for customer research and background studies is that parents and students are asked to respond to simple Web-based surveys. Customer satisfaction and/or customer dissatisfaction options are presented in tabular form, based on the percentage that expresses a particular position within a query.

ABSTRACT. Introduction: Human Immunodeficiency Virus (HIV) is a retrovirus which occurs worldwide and spreads between humans mainly through sex, from mother to child, blood and blood products and between injecting drug users. After been infected with HIV for a couple of years the final stage of the infection progress into Acquired Immune Deficiency Syndrome (AIDS), and there is no cure or vaccine, only medication that delays the development of the disease. Objective: The aim of this thesis is to examine the preventive work against HIV in Sweden, the groups at risk for getting infected and to highlight sexual attitudes and behaviours among adolescents and young adults. Method: A literature based study method was used and the material is based on scientific articles and reports from active actors within the field of HIV prevention.

Hedesunda reningsverk är beläget i södra delen av Gävle kommun och hanterar avloppsvatten från Hedesunda samhälle och ett fåtal närbelägna byar. Antalet anslutna personer är strax över 1500. Reningsverket byggdes på 1960-talet och byggdes om i slutet av 1990-talet. Vid ombyggnaden anlades torkbäddar för avvattning av det slam som produceras vid reningsverket. Inledningsvis fungerade dessa torkbäddar bra men sedan 2005 har slammet i bäddarna inte avvattnats i önskad omfattning. Syftet med detta examensarbete var att utreda hur slamavvattningen i Hedesunda ska se ut i framtiden.

Umeå University currently uses two Course Management System, Moodle and Sakai (Cambro). Both Moodle and Sakai are based on open source code and are today the two more popular choices among Swedish Universities. They both have different strengths and weaknesses both from a technical perspective and a user perspective. This can create problems for a course responsible/teacher when it comes to planning the course structure at a distance course but also when planning the course structure on a campus course that uses a Course Management System. With this as my starting point my formulations of questions become:How do the Course Management Systems that Umeå University uses differs, both from a technical perspective and user perspective?What possibilities is there in the Course Management Systems to use a different Course Structure?Is there a noticeable difference on the view of Course Management System of teachers and students at different departments?The purpose with my essay is to create a basis that course responsible/teacher can use to plan the course structure.