The modern beauty market is concentrated with intense competition where cosmetic brands fight to stay on top. A popular method in order to gain sales and increase margins is to influence existing customers to buy more with the use of suggestive selling. The purpose of this paper, was to further examine the different effects of suggestive selling with the use of complementary versus non- complementary goods in the form of customer satisfaction, customer view of the service encounter, as well as success in sales. In addition, the influence of the customer's purchase amount on the tendency to buy an extra product in a suggestive selling situation was examined. The study was conducted through the use of a field experiment with the support of surveys in 'The Body Shop'.

The store manager can make great benefits of having an eye on how the staff works towards the customer, because the personnel is an important tool when competing with other stores. This paper is focusing on the part that relates to the staff in the store, which is one of the key tools in the competition for customers after the customer made it to the store. Many stores have guidelines which the staff should follow when they meet with customers. If the staff is too tightly controlled by these guidelines, customers can perceive the first encounter with the staff as artificial and as if the genuine friendliness does not exist. It is important that the staff looks at the individual customer and treat every customer in a personal way and that the staff can see the customer?s needs.

Den Svenska Basketligan är en av få europeiska nationella ligor (oavsett sport) som tillämpar det stängda seriesystemet inom lagidrott. Sedan säsongen 92/93 har den högsta svenska ligan i basket varit stängd och upp- och nedflyttning har vilat på framförallt ekonomiska skäl, och inte sportsliga. Detta är väldigt ovanligt i Europa och i akademisk litteratur görs en tydlig uppdelning mellan europeisk och amerikansk idrottsstruktur. En faktor som bidrar till att göra ligans karaktär stängd är att mästarlagen och övriga topplags deltaganden i europeiska och regionala sammanhang är oregelbundna.I uppsatsen tillämpas ett systemteoretiskt perspektiv som grund och teorier om konkurrens och kompetensutveckling används som stödteorier. 5 spelare, varav 3 med internationell erfarenhet,2 coacher samt en basketfokuserad skribent ger i uppsatsen deras synpunkter på hur ligans struktur påverkar deras och ligans internationella konkurrenskraft.Studiens resultat pekar på att det finns stora möjligheter till en förbättrad internationell konkurrenskraft, men att det krävs förändringar i strukturen och synen på vad basketligan har för syfte..

The purpous of this master?s thesis is to explore how the swedish public library evolved between 1890-1911, before the state implemented the library reform in 1912. The material used to cunduct the study concists mainly of texts published during the time frame of the thesis in the form of books, booklets and articles from Folkbiblioteksbladet, a journal dedicated to the subject of the swedish public library.Drawing upon Habermas theory of the structural transformation of the public sphere and Bourdieus theories about taste as social distinction and symbolic capital, the thesis seeks to show how the public participated in the evolvement of the public library and which aspects of society that contributed to the public library?s establishment as an institution. The findings are also discussed in relation to previous research of the history of the Swedish public library.

The purpose of this paper is to study the subject Islam and Democracy and see whatcommonalities exist between the two ideas and traditions of thoughts. The subject is topicaland often highlighted by the media in the West. The Islamic voices that we hear today iscertainly not democratic, given the violence and hatred carried out by Islamic extremistsagainst the West. The investigation of this paper have shown a different direction when thereare other voices such as those investigated reformist thinkers who argue that Islam has manydemocratic elements, and even that Islam is more suitable than democracy. According to thereformists ismodel of an Islamic state is democratic and legitimate.

It is important, for companies operating on a homogeneous product market, to understand and adapt to customer needs. Since coffee is a homogeneous product in food retail it is vital for coffee companies to work extensively with differentiation and the fierce competition. The prevailing homogenity makes it difficult for companies to develop the product itself and must therefore work to create added value to the product.The purpose of this thesis is to carry out a study on consumer decision-making when purchasing homogeneous products, and to examine how companies work to strengthen their brand and gain market share in a homogeneous product market. The market that this thesis highlights is the coffee market.To answer the purpose of this thesis the writers have conducted a questionnaire survey regarding consumers? decision-making process and interviewed two marketing managers for two major actors on the coffee market.

Although Sweden is considered to be in the lead concerning an open-minded perception of the lesbian, gay, bisexual, and transgender (LGBT) population, very little attention has been given to the elderly within this target group. The elder LGBT population?s got special needs that haven?t been made sufficiently visible, neither as a research field, from social institutions nor from the LGBT movement itself. This study has described the target group's specific needs, based on the results of a focus group consisting of older LGBT people. Their experiences and stories have given an idea of what adjustments must be made to satisfy their specific needs.

The purpose of this essay is to examine formations of gender and class of so called horse girls in a riding school located in Stockholm, Sweden. The essay is based on interviews with six girls in the ages between fifthteen and eighteen. Through the theoretical framework of Judith Butler and Beverley Skeggs, I examine how the girls negotiate the boundaries and probabilities within doing gender in an upper and middleclass associated area. As a result of its female domination, the stable functions as a place where the girls can dislocate themselves from otherwise normative feminine practises. This is possible since the premises of the stable are constructed in the light of the heterosexual matrix, where the girls organise themselves within the heterosexual girl collective.

Background: The starting point of the thesis is the growing importance of negotiations that serve to establish a relationship between the parties involved as companies? business activities are getting more complex. Purpose: The purpose of the thesis is to find and to analyze which elements are of importance for parties, when creating a successful negotiation with regard to building long-term relationships, and if those elements differ for sales and procurement negotiations in companies with business activities of various kinds. Research method: The study was realized with the help of twelve qualitative interviews. Result: The elements of importance when creating a successful negotiation with regard to building long-term relationships were mainly elements of co-operation and to some extent elements of competition.

The purpose of this study was to examine and explain Sweden?s defence and security policy during the twenty-first century. The method that was used in this research was a case study. The material that was used were government documents focusing on this area of policy, and numerous books concerning the theoretical perspectives on international relations and defence security policy. The study is of an explaining art and the analysis explains Sweden?s security and defence policy during the twenty-first century. The analysis explains this by testing it against a liberal and a realist view on international relations. The conclusion of the study is that Sweden?s defence and security policy has been liberal during this time period ? and still is.

The ability for companies to anticipate the future and stay in the forefront of the competition is essential for successful business. The tool of Environmental Scanning is basics in the process of developing prescriptive strategies as well as vital in evolving emergent strategies. The complexity lies in gathering relevant information and transforming the information into adequate data, which can be utilised by management to optimise strategies. The purpose of this study is to scrutinise how successfully operating Swedish manufacturing companies, listed on the Stockholm Stock Exchange?s ?Large Cap?-list, organise their Environmental Scanning actions and how this affects the development of strategies. Prior research on the subject has been used as foundation to presenting relevant theories.

For a company to survive it has to make a profit. To make a profit transactions are necessary and to achieve this a company can choose to focus on creating loyal customers. Loyal customers can contribute to secured revenues, increased market shares and reduced marketing costs. Research within customer loyalty has mainly focused on different types of loyalty and the impact it has on customers behavior. However, there is a lack of research concerning which factors that create loyal customers.

The object with the study of this literature was to describe differente programs of care and patients and relatives experience and opinion about the caring for patients with Anorexia Nervosa. The method the author used was a descriptive literature study based on imperial studies. The studies were based on 15 scientific articles within the chosen field. The results shows that these patients hade special needs to be seen and heard as individuals, involved in their own treatment, and have good contact with the caring staff. The study also shows which methods were mostly appreciated involving nurses, patients and relatives.

The Sweden Democrats (Sverigedemokraterna) has for a long time been the subject of study by political scientists. In the meantime they have been categorized as National Socialists, Fascists, right-wing extremists and more recently radical right populists. But it has not been categorized according to the theories that I expect. The purpose of this essay is to study how well Sweden Democrats policies match with ideas that are typical for radical right populist parties. The main research question is:- Are Sweden Democrats showing details which are typical for radical right populist parties?To be able to answer those questions, I have used an ideal type analysis and developed an analysis instrument according the theoretical approach and the methods in Bergström & Boréus book.

Introduction     Knowledge has come to be an increasingly important factor for both individuals in the labor market and companies in competition. When a person leaves an organization the knowledge often follows, and a knowledge gap is created. When knowledge is shared within an organization, the individual?s knowledge is available for all members of the organization. Knowledge can thus be converted from human capital to structural capital.