The purpose of this study is to analyze how customer oriented businesses can use loyalty programs to create loyalty and how loyalty can be increased. We have in this study chosen to refer loyalty program to the loyalty program that belong to the company Jula AB. Our study is written in a qualitative method. In our method, we chose to interview people in Jula organization to get a business perspective to our study. We have also chosen to assemble a focus group of Jula-club members to also get a customer perspective on the subject.

Jag har hävdat att religiösa och sekulära ideal smälter samman, och att ett fenomen inte kan tolkas separat från det sammanhang i vilket det har skapats. Missionen har vuxit fram i relation till västerländska föreställningar. Jag har genom min undersökning identifierat tydliga kopplingar i missionärernas föreställningsvärld till kalvinismen, till kapitalismens grundtankar och till grundläggande tankesystem i den koloniala diskursen. Trots att missionen i praktiken har lämnat över ledande positioner i fält till tanzaner, är missionärernas tankevärld fortfarande tydligt präglad av den diskurs som formade den tidiga missionen. Jag har analyserat missionärernas identitet och självbild, samt dennes bild av sinatanzanska medarbetare. Dessa bygger på konstruktionen av det Annorlunda som motsats tillsjälvbilden.

In this essay the purpose is to show my readers some of the emotions that professional helpers may experience in their daily work. The result is based on interviews with two helpers who works with people that have a variety of problems. Problems that these helpers are facing can for instance be alcoholism/drug abuse/homelessness/psychic illness or a combination of some of these problems. The questions I´m seeking to answer is; How does these helpers look at their own role and the relationship to their clients, and how do they feel about the group of people they are working with? I will also display some experiences regarding the influence from the society and it´s responsibility towards these people.

Rural development in Southeast Sweden- three different views and their consequences for the agrarian landscapeThis paper deals with the future for the rural areas of the southeast province of Östergötland, Sweden. The aim is to unveil, analyse and compare different views on rural development and their consequences for the agrarian landscape. Three views are considered, namely that of the different levels of Governments and their departments, that of the farmers and landowners and, finaly, that of the inhabitants of the rural areas.Differences in the views upon rural development is reflected in differences in the ways of thinking of landscapes. Is the open, and actively cultivated, landscape the ideal for all? Who is to decide what needs or ought to be done to achieve certain desired values and/or goals ? and who pays for it? The one thing that is, and should be, clear from the beginning is that all development, whether positive or negative in an area, bears consequences for the landscape.

The purpose with this disertation is to find if there are selected factors which can force companies to grow. We have chosen five factors which we think can force the companies; market, strategy, profitability, demographic and institutional factors. We want to examine if there are differences between small and larger companies, and if there are differences between the lines of business.The intention to growth is also influenced by different factors. The organization and the board have an effect on the development. There are also factors that can obstruct the growth, for example control.

Vårt syfte är att visa på de normer rörande adoptivföräldraskap som finns i Statens nämnd för internationella adoptionsfrågors (NIAs) handböcker och tidskrift NIA informerar. Utifrån queerteorins principer om exkludering och inkludering och forskarens Michael Lipskys teori om närbyråkrater har vi vaskat fram hur normen för adoptivföräldraskapet konstrueras utifrån det biologiska föräldraskapet som ideal.Barnets bästa är den princip som det genomgående hänvisas till i materialet för att motivera kärnfamiljen som norm. Dock är denna princip aldrig definierad men ges innebörd genom NIAs kriterier för adoptivföräldraskapet. Normen för adoptivföräldraskapet är kortfattat den heterosexuella kärnfamiljen..

The purpose of this study is to find out why the EU has not yet implemented the EuropeanCivil Peace Corps (ECPC), which the EU Parliament took a resolution about in 1999. Themore specific questions posed are whether the concept of ECPC has been redefined, whetherthe issue of ECPC has been prevented from coming up for discussion and decision-making,and what this has meant for the non-implementation. Steven Lukes' theory about the threedimensions of power is used in combination with a discourse analysis method. The materialused is documents from the EU Parliament's decisions and debate about ECPC, and ECPCfeasibility studies. In the analysis I find one "law and order"-discourse and one "peaceknowledge"-discourse.

To save energy it?s popular to build houses with low energy loss. In these houses the walls are keeping a lower temperature in the external side which leads to a higher relative humidity. In addition more material, such as wood studs, are used which means that there is more moisture to dry. More moisture in combination with higher relative humidity may pose a higher risk of microbial growth.

Stress är ett allt mer vanligt problem i dagens samhälle, och det finns tydlig forskning som visar att allt fler ungdomar drabbas av psykisk ohälsa. Syftet med studien var att undersöka hur ungdomar (18-19 år) på en gymnasieskola i Norrbotten upplevde stress och hur de beskrev att det påverkade dem. Två ungdomar valde att delta i studien. Dessa två ungdomar intervjuades och delade med sig av sina erfarenheter och upplevelser av stress, varpå intervjuerna bearbetades enligt kvalitativ innehållsanalys. Resultatet visade att det fanns ett flertal saker som bidrog till stress hos informanterna, bland annat press, krav och förväntningar på körkort samt ideal.

This essay is about exploring the rhetorical business negotiation process. The aim has been to find out how skilled salespeople stand out, and what rhetorical means they use to convince the other party. For this study, a qualitative research interview was applied and altogether five vendors in three different industries were interviewed. The fundamental theory of the essay is based on classical rhetoric. From that I have chosen the specific parts that I have found useful to discuss negotiation and sales processes.The results show that there is not a one single rhetorical approach that is essential to convince the other party.

Humanity has always dreamed about a better world. These dreams has manifested themselves in the vision of Utopia - the good place, but also the non-existing place. Up until World War II man still wrote optimistic descriptions of this ideal world, and spread the idea through literature. In the aftermath of the atomic bomb and under the influence of the cold war, these publications seized to surface in literary surroundings. Despite this utopia did not die - it has only changed.

We live in an exciting society, characterized by continuous changes and challenges. The effects of the globalization are widespread. The continuous flow of people, capital and goods follows in the wake of advances in communications, transport and information technology, resulting in a changed situation for different stakeholders in the society. This situation leads to increased cooperation and exchange, but also increased competition. The primary means of collecting empirical data for this study was interviews and a document study.

Seventy-two working horses (they had been ridden with bit and bridle within the last two weeks) were examined in the oral cavity. Findings and status were noted. The horses were randomly chosen among individuals without clinical symptoms from the mouth and gastrointestinal system. The result showed that 93% of the horses had changes in the mucus membranes, 86% in the form of ulcerations. The P2 region was most commonly affected followed by wounds more caudally in the mouth (P3-M3 region).

This exam report has been developed in association with Strangbetong AB, Sweden.The natural gravel that is being used as fine aggregate for concrete production today is an ending natural recourse and the Swedish government has decided to strongly reduce the extraction from the year of 2020. The only reasonable replacement is aggregates from crushed rocks but this material has other properties than natural aggregates. The concrete manufacturers now have to learn how to use these new fine aggregates in a cost effective way in order to ensure the quality of their concrete production.In this project, crushed aggregates and combination of crushed and natural aggregates have been tested with existing formulas for fresh concrete. The two parameters yield stress and plastic viscosity have been measured which gives a good description of the workability of the fresh concrete. Different methods to make measurements on the dry fine aggregates, has also been tested, to find out if there is any correlations between these parameters and the parameters from the measurement on the fresh concrete..

In 2003 the parties in Sweden were invited to debate reforms of the Constitution. The purpose of this essay is to study the debate concerning reforms of the Constitution and identify values expressed by the parties. Moreover the goal of the essay is to connect the identified values to the three democratic ideals, which are; electoral democracy, participation democracy and deliberation democracy. This analyze is based on the idea analyze.The conclusion is that all parties have argued that the Swedish Constitution should be based on the democratic ideal of electoral democracy. However, the right wing parties have also argued for inflection of participations democracy and deliberation democracy in the constitution.