Since the nineties the words customer, effectiveness and quality have become part of everyday school life. Municipalities? makes regular customer surveys to measure both independent schools as municipal schools ' quality. A common method for customer research and background studies is that parents and students are asked to respond to simple Web-based surveys. Customer satisfaction and/or customer dissatisfaction options are presented in tabular form, based on the percentage that expresses a particular position within a query.

Background:It is estimated that one in ten children witness domestic violence. It is of importance that children grow up in a safe environment. When they grow up with domestic violence they can lose very important skills which can be hard to gain back. Children respond to domestic violence in different ways depending on their age. Aim: The aim of this study was to enlighten children's experiences of domestic violence in their home.

AbstractThis degree project focuses on the questions how teachers´ within the four socially oriented subjects? history, geography, religion and social science use the textbook, and their attitudes towards textbooks. The method used in this project was interviews with teachers. Previous research shows that teachers use the textbook to a great extent. Studies also show that teachers? way of educating depends upon their individual educational attitudes.

The object of this paper is to examine the marketing of PUNKTmedis, a youth library. In order to do so we have looked at two different perspectives; how the library has marketed itself towards its target group, and how young people perceive what PUNKTmedis has to offer. The thesis? foundation is a case study. Since the question at hand concerns the library?s intentions with and execution of its marketing efforts, as well as the target group?s opinion of them, the empirical data is based partially on an interview with the head of marketing at PUNKTmedis, and partially on a target group questionnaire.

AbstractThis paper is about children and stress. Stress among children is a serious problem and to be aware of that as a preschool teacher is very important. I?ve focused on the youngest childrenin preschool. I?ve searched for information in litterateur and articles.

The task was to design and manufacture a submersible displacement pump working with the wobble plate principle. The main task for the Wobble plate pump is to be used as a sewage pump for smaller households or dewatering pump in environments where small flows and high pressures are acquired. For these purposes ITT Flygt sell a screw pump, PC-Grinder 3068. The hydraulic part of the PC-Grinder is manufactured by a subcontractor. Therefore ITT Flygt wants to evaluate an alternative to their screwpump PC-Grinder, which can be entirely manufactured by them self.

Is accountability possible in global environmental governance? The purpose ofthis thesis is to examine if accountability is possible in global environmental governance. From an accountability perspective the thesis tries to illuminate global environmental governance. An investigation about the conceptaccountability is made and the thesis also illuminates the possible problems that exist in global environmental governance which exist of such a large amounts of different and often private actors. By investigating and examine the concept of accountability from different aspects and by using Global Compact as a example of global environmental governance the thesis try to answer if accountability actually exist in global environmental governance and in what way it is possible to demand accountability.

This essay is a study of the Swedish author Amanda Svensson?s novel Hey Dolly (2008). The aim of the study is to investigate the conflict that occurs in the storytelling because of the untruthful narrator Dolly. Using the terms story and discourse, from a method of narratology by Maria Nikolajeva, the purpose is to analyze how the narrator manipulates the reader?s comprehension of what is real and not in the text.

When driving hard and cornering on a circuit good control of a car?s roll is desired, so the car reaches steady state quickly but yet in a controlled fashion. This control is mainly given by the combination of the cars springs, shock absorbers and anti-roll bars.The aim of this report is to investigate, analyze and measure a Porsche Boxster?s turn in behaviour and roll dynamics as well as with the aid of simulation results give suggestions for improvement of the previous mentioned combination.Two different simulations were made, one based on a simpler model that was based on an evolved version of the bicycle model in Matlab and one was more advanced model in the simulation software rFactor. Measurements of the real car was made using a GPS-based measurement system.

Humor is as interesting as it is hard to define. It has travelled a long way since Hippokratestheory about body fluids and how someone, if lacking one of these, were called a humorist andwere laughed at.In this thesis we developed a new method for categorizing types of humor in Swedish comedyseries on TV. We chose six different shows (Grotesco, KvarteretSkatan, Morgonsoffan, Fredaghelaveckan, Parlamentet and Hjälp!) from the two most popular TV-channels in Sweden(SVT1 & TV4).We based or method on previous researchers? work and came to find some categories that wererepresented in most of the previous work. Our own method came to contain seven categorieswhich we believe is enough to obtain all kinds of humor in Swedish comedy series on TV.In our study we saw that most of the humor fell under the category that we called unnormalityhumor,a category which contained incongruity which many researchers believe is afundamental part of humor.Our opinion is that the unnormality-category became too wide in our study and that we perhapsshould have divided it into two or possibly three categories to see a more distinctive result.Nonetheless, our result offers an interesting starting point for future comparative studiesfocusing on similar subjects..

FlexRay is a new communication protocol which is fast, reliable and flexible and therefore can meet the increasing demands on data communication in the vehicle industry. The protocol is developed by an industrial consortium containing among  others BMW, Daimler Chrysler, Motorola and Phillips. Today (May 2009) Hägglunds is using CAN for data transmission in their systems. CAN is getting obsolete and has difficulties in coping with the increasing flow of communication. In this report FlexRay and its communication capacity is studied.

There are many elderly buildings, particularly those constructed during the million program, in need of renovations and plumbing replacement. An alternative to the traditional plumbing replacement is the relatively new and untested technique called relining. The purpose of the study is to thoroughly investigate the different types of relining that are currently available on the market to help enhance Peab?s knowledge before purchasing relining services. The theoretical part of this report is based on relevant information provided from companies, previous studies, investigations and reports within the area.

Syftet med denna studie har varit att utvärdera och granska den första tidsperioden av det unika projektet Enskilda avlopp i kretslopp samt åtgärder som genomförts inom jordbruket för minskad näringsbelastning i Stavbofjärden tillrinningsområde i Södertälje kommun. Utmaningar med projektet redovisas också för att undersöka möjligheten för andra kommuner att ta efter initiativet. För att uppnå syftet har litteraturstudier och semistrukturerade intervjuer genomförts. Arbetet är en fallstudie av utvärderande karaktär och har genomförts i Stavbofjärdens tillrinningsområde.Problemen med övergödning är stora i Stavbofjärdens tillrinningsområde och idag arbetar man aktivt för att minska näringsbelastningen. Sedan tre år tillbaka pågår projektet Enskilda avlopp i kretslopp för att försöka minska övergödningsproblematiken och möjliggöra återföring av näringsämnen till åkermark.

Industrilandskapet is an area in central Norrköping who has undergone major changes during the 1900s. The area has in recent decades gone from being an important industrial area into a place that today is focused on knowledge production and visit activities. This study focuses on how four selected businesses in Norrköping look at the change that Industrilandskapet has undergone. The four businesses all have in common that they use and care of Industrilandskapet in both marketing and as a working place. The businesses are in this study represented by four informants who were interviewed with semi-structured interviews.The results from the informants are analyzed by support of theoretical points.

For the last 50 years the amount of available consumer goods has exploded in number, due to improvements in production and technology. The problem is that the overall sales of many categories are stagnant and retailers are unwilling to grant the categories more shelf space. Therefore many categories are crowded with products and hard for consumers to navigate in. The purpose of this paper is to examine the effects of an assortment reduction on several variables relating to assortment perceptions, customer satisfaction and store choice. The study was carried out as an experiment with 127 participants.