När en god tjänstekvalitet har uppnåtts kan detta leda till en viss tillfredsställelse hos kunden. Denna tillfredsställelse är en känsla som kunden får efter att tjänsten har levererats vilket visar till vilken grad kundens förväntningar är uppfyllda. För att besvara undersökningens syfte, vilka kriterier som påverkar kundtillfredsställelsen, utformades en enkät utifrån Grönroos (2002) sju kriterier för god tjänstekvalitet. Denna enkät delades ut till kunderna i Handelsbanken Västerås City under begränsad tid. Undersökningen visar att sambandet mellan ?Rykte och trovärdighet? och ?Kundtillfredsställelse? är starkt.

According to the Water Framework Directive of the European Union, macrophytes should be used as indicators in the ecological and environmental monitoring of lakes. In the member state Sweden the Environmental Protection Agency has elaborated assessment criteria for determining lake status based on macrophytes. The main focus of this thesis is to evaluate the efficiency of the assessment criteria for macrophytes. In addition the concordance between the ecological status classes of the four quality factors included was analysed.The assessment criteria for macrophytes are based on the total phosphorus preference of the respective species. The focus is thus mainly on the nutrient level of the investigated lakes and the environmental problem monitored is eutrophication.

My thesis is a combination of theory and practice, where theory is meant to create a context and a background for my interpretation proposal. I wanted to ?access? the ideas that are always in the background of the reasoning which underlies both planning in a larger scale, and the design of a place. I wanted to make a ?work of ideas.? In the process of shaping the proposal, I wanted to be deleted from the site itself.

Sweden will, in accordance with the EU-directive 2003/54/EC, move from post-regulating the electricity power grid-tariffs by using a fictitious grid, to a regulation in advance which uses the actual power grid as a starting point. For this purpose a component breakdown of the grid needs to be made to determine the value of the network and by that the tariff price that is reasonable for the network business in question to charge.The primary breakdown criteria is the voltage-level and type of region. Voltage-level is crucial for the cost and complexity of a grid-part, because the higher the voltagelevel is, there are more and stricter laws and rules to follow. This work is limited to the distributionpart of the grid, in other words voltage levels from 20 kV and below.The type of region is crucial to the type of components you can and want to use. In city environments both overhead-wires and independent substations are undesirable for both practical, safety and aesthetic reasons.

Clearcutting systems have been the dominating silvicultural approach during the last decades in the Nordic countries. While economically rational, it is also leading to a trivialisation of the flora and fauna, and may result in negative reactions of people in urban settings. As a consequence of this, and a more diversified view on which goods and services forests should deliver, there is an increasing interest in broadening the range of silvicultural methods that are used. The term continuous cover forestry (CCF) represents a suite of methods that have gained increasing interest in the Nordic countries. In CCF a considerable amount of the trees are left after harvest to favour values that require a continuity of tree-covered areas. There are thus hopes that this method will meet the needs for maintaining biodiversity and satisfy social and cultural values.

In this study is being examined how cities can be planned in the face of rising water levels and extreme weather, due to the changing climate. The starting point has been to investigate how the problems can be tackled and how the positive sides of water in the city can be strengthened, and synergy effects and greater sustainability be achieved thereby. The method has been literature studies and case studies containing interviews and visits. Göteborg, Kristianstad and Arvika have been studied for discussions and ideas about adaptation. Today, building near water is very popular which brings both advantages and disadvantages.

AbstractAt the UN Conference on Environment and Development in 1992 the nations stated that traditional environmental policies were not sufficient to handle the multidimensional challenges posed by sustainable development. Governments needed to broaden their political decision making procedures in order to coordinate and integrate environmental, social and economic policies. Therefore a new tool was introduced in Agenda 21, National Strategies for Sustainable Development (NSDS). The aim of an NSDS would be to bring together actors from all parts of society to jointly reach a consensus on how to work towards the vision of a sustainable society. An NSDS would be seen as a strategic tool to help focus national policies for SD.

Efficient energy use in the housing sector is crucial for achieving a sustainable society. The expansion of this sector only represents a fraction of the existing houses, hence it?s within the existing houses the potential for energy savings lie. This potential has been analyzed in order to determine if it?s possible to cut the current energy demand in half.

The history of environmental reporting began in the early 1990?s when some companies included the environmental issue in their annual report. The increased interest of ethical and sustainable investments and demands from different stakeholders conjure a change of the report design. To develop the environmental reports and create design guidance for sustainability reports an organisation called Global Reporting Initiative (GRI) was born. The GRI is environmental reporting taken to another level, a level that is according to sustainable development.

The aim of this study was to understand how social workers deal with honour-related violence, with special focus on the processing from sheltered housing. Our qualitative interviews with social workers that work with this kind of problems show that there are both obstacles and opportunities in the processing from sheltered housing. On the negative side are the loneliness, the shame and the guilt that the girls may experience when they need to leave their families. The social services can both be an obstacles and an opportunity. When the girls need to create a new life in a new city they have a lot of opportunities and in the same time it is hard to get to know new friends when you don´t know the city or have much money.

Uppsats för avläggande av filosofie kandidatexamen iKulturvård, Bebyggelseantikvariskt program15 hpInstitutionen för kulturvårdGöteborgs universitet2014:17.

Syfte: Vårt syfte med denna uppsats är att utforma ett balanserat styrkort för att genom dettavisa hur en managementgrupp kan arbeta med viktiga målsättningar för att utveckla enattraktiv stadskärna och cityhandel.Metod: I denna uppsats har vi använt oss av den kvalitativa metoden med en abduktiv ansats,där vi fördjupat oss i teori samtidigt som vi genomfört intervjuer med personer som arbetarinom ämnet. Vi har utifrån denna teori och resultat analyserat vilka delar som är viktiga för attskapa en attraktiv stadskärna och attraktiv cityhandel.Resultat & slutsats: Det resultat som vi genom detta arbete kommit fram till är att de allraviktigaste målsättningarna att utveckla för att skapa en attraktiv stadskärna och cityhandel är -Motiverade och aktiva aktörer inom stadskärna, ökat samarbete inom stadskärnan, ökaantalet besökare, öka andelen besökare som blir kunder samt öka andelen nöjda kunder. Omdessa målsättningar uppfylls menar vi att attraktionskraft skapas i stadskärnan ochcityhandeln.Uppsatsens bidrag: Det teoretiska bidraget med denna uppsats är att det finns ett antalmålsättningar som är viktigast för att skapa en attraktiv stadskärna och cityhandel. Detpraktiska bidraget är ett balanserat styrkort samt målkort som centrumledare.

This thesis provides a descriptive study from a pedagogic perspective that analyzesobjectives, directives and content related to the social science core class, SAMSAM01b, atGothenburg public high schools. The purpose is to further explore the role of education inrelation to global development and international relations. The study is built aroundcurriculum representation and course implementation of three aspects considered importantfor global development and knowledge of the operating environment: critical thinking,international cooperation and sustainable development. Knowledge theory and likemindedideas of what constitutes a good education form the core of the study?s theoreticalperspective.

I samhällsdebatten om hur det hållbara samhället ska uppnås framhålls idag allt oftare individens bidrag till miljöproblemen samt dennes ansvar för sina handlingar och dess konsekvenser. Hur individbeteenden bäst förändras råder det dock delvis delade meningar om, och i den debatten står Ecological Citizenship-teorin för en syn på långvariga beteendeförändringar som styrda av vår inre motivation. Man antar ett samband mellan individens medvetenhet om miljökonsekvenserna av sina handlingar och dess beteende, och att detta samband förmedlas via en positiv attityd till individens personliga miljöansvar. Det är dessa samband som studeras i denna uppsats, med hjälp av statistisk analysmetod undersöks miljömedvetenhetens direkta och indirekta effekter dels på aggregerat miljöbeteende, och dels på tre olika typer av miljöbeteenden, nämligen resurssparande beteenden, transportbeteenden samt konsumentbeteenden.Resultaten av studien visar på att en indirekt effekt av miljömedvetenhet på aggregerat miljöbeteende via attityd till ansvar mycket riktigt föreligger, en dryg tredjedel av den totala effekten av miljömedvetenhet går vägen via ansvar. För de tre undergrupperna av miljöbeteenden framträder resurssparande beteenden som mest påverkade av både miljömedvetenhet och attityd till ansvar, men det är för transportbeteenden som den indirekta effekten utgör störst andel av den totala effekten.

In metropolitan areas where the exploitation pressure increases, also the importance to point out nature areas grows, both for the sake of outdoor life and for biodiversity conservation. Since nature conservancy and spatial planning constitute two different parts of the municipalities land use control, a case study has been carried out in two municipalities in the Stockholm region, Huddinge and Järfälla. Both these municipalities have protected about one third of their land and today there are plans to repeal parts of the reserves to enable exploitation. This thesis shows ? from the theoretical concept of sustainable development ? officials, politicians and non-governmental organizations perspectives on questions concerning land use together with the work with nature reserves and repeals.