Reformeringen av offentlig sektor har medfört en debatt om huruvida demokrativärden fått stå tillbaka till fördel för effektivitetsvärden inom Sveriges kommuner. Till denna debatt kan även tilläggas att ökad tillgänglighet har efterfrågats av både politiker och medborgare vilket lett till införandet av kundtjänst i den aktuella kommunen som här studeras. Masteruppsatsen har en sociologisk utgångspunkt med ett Human Resource Management (HRM) perspektiv och syftar till att beskriva och analysera kommunens inledande process inför införandet av en kundtjänstfunktion. Både bakomliggande orsaker till varför kundtjänstfunktionen ska inrättas samt hur en organisationsförändring kan organiseras när kommuner väljer att starta en kundtjänst lyfts fram i relation till begreppen demokrati och governance.Studien utfördes genom kvalitativ metod där informanter från ledning, chef och medarbetarnivå berättade om sina upplevelser av organisationsförändringen samt sina tankar om vad som kommer framöver. En hermeneutisk infallsvinkel med tolkningar låg till grund för analysmetoden.Teorier om demokrati, governance och organisationsförändringar används för att undersöka och analysera införandet av kundtjänst inom kommunen.

The design regulations of Boverket (BKR) have long been the mandatory standard for construction design in Sweden. However from the end of the year 2010, the BKR will be replaced by the European standard Eurocode (EC). The transition to EC has been delayed and it is not until the second of May 2011 that the use of EC will be mandatory. Because EC and BKR differ from each other it is highly interesting to investigate and explain these differences.The purpose of the thesis is to compare the two standards and investigate how they give different results or not for the dimensioning of structures of steel with associated loads. The current project HVC (Pets Science Center) in Uppsala is used as a model for the design of the steel structure used in this study.

A new code for corporate governance was introduced for major companies in Sweden in July 2005. This act is to some degree a follower to the Sarbanes-Oxley Act that was introduced in the U.S.A. after the Enron scandal. The purpose of this thesis is to evaluate the effect on the controller in response to the introduction of this new act. Three controllers in major Swedish companies was interviewed and asked if and how they had been affected by this new act.

Den här uppsatsen syftar till att undersöka hur kommunal samverkan med det lokala näringslivet utformas utifrån teorier kring governance, policynätverk samt public-private partnerships. Detta genomförs utifrån en fallstudie av projektet ?Växtkraft och företagarutveckling? som är en del av den ekonomiska föreningen Växtkraft Kinda. I uppsatsen undersöks faktorer som gemensamma mål, resursutbyte, ömsesidigt beroende samt förtroende och vilken betydelse dessa har för samverkan. Dessutom granskas hur kontakterna mellan aktörerna är utformade samt vilken betydelse inflytande och konkurrens har i samarbetet.I uppsatsen kommer jag fram till att det existerar gemensamt formulerade mål även om de till viss del varierar mellan aktörerna.

This study aims to determine whether pupils, students and teachers at various music schools feel that there is a difference in status between different music styles/genres, and if this has an impact on the individual level. The survey was conducted with a digital survey that was e-mailed to junior/high schools with music profile in the Stockholm area and to all the teachers and students at the Royal College of music in Stockholm (KMH). Due to low participation by students and teachers from the junior/high schools the students and teachers of KMH became the main object of the study. The results shows that a majority of the main group of this study feels that there is a difference in status between different music styles/genres. The study also shows that half of the participants believe that the difference in status affects them on an individual level.

The subject for this paper is the Class Action against Skandia Association, a civil organization formed in 2003 with the aim of claiming compensation for some 1.2 million life insurance customers. The background to its formation was one of the largest financial scandals in Sweden in recent times, involving a number of questionable affairs within the insurance corporation Skandia and its subsidiaries, most notably the life insurance company Skandia Liv. The interests of both the stake- and stockholders of the company seem, in certain ways, to have been grossly misrepresented. The scandal, as well as the reaction it spawned, pose a number of questions. In this study, we focus on two: a possible, and in many ways apparent crisis in the representation of interests in Swedish society, and the role of civil society in upholding the balance between these interests.We argue that what is often held to be the ?greed? or ?immorality? of individuals in scandals such as Skandia is, to a great extent, a mere reflection of the ?rational? underpinnings of modern-day capitalism.We find that trust has been a key mechanism of control in the relationships between consumers and agents in pension and life insurance markets, and that ?the Swedish model? that distinguished post-WWII Swedish society was a model heavily based on trust towards existing models of bureaucratic governance.

This report deals with life-history variation for Eurasian perch (Perca fluviatilis L.), with special emphasis on age and size at maturity in females, in perch populations that have changed in size distribution. The collection of fish samples was made with multimesh gill nets year 2011. The perch?s length, height, weight, status of gonads has been analyzed, and by observing the opercular bone the age has been determined. In two lakes close to Umeå in northern Sweden, Fisksjön and Ängersjön, the live-history traits of perch have been studied.

The purpose of this bachelor thesis is to study, describe andimprove the understanding of voluntary driven libraries. How doesthe library staff view their role? How is the library operationworking in respect of economy, organization structure and systemsof rules? Research methods I used were semistructured interviewsand document research.The theoretical framework was based on Joacim Hansson´sdiscussion about libraries in a local community, Henning Bang´sdiscussion about organization culture and the Swedishgovernment´s non- profit advisory group`s discussion aboutvoluntary work.The results of this study shows that the library staff are enthusiastsmotivated by a wish to spread literature to people who find itdifficult to visit municipal libraries. Other motives for theirvoluntary work is the opportunity for being a part of a socialcommunity, to be surrounded by books and to activate body andsenses. The results of this study also shows that the voluntarylibrary system differ from the traditional, municipal library systemconcerning economy, organization structure and set of rules..

This essay is about the asylum and immigration politics within the EU. Due to the heavy criticism the EU has been exposed to from among others different kind of human rights organizations I have become interested to find out what kind of asylum and migration politics right now is being formed by the member states of the union. Thus the purpose is also to see if the EU is creating a policy within this area that intends to live up to the human rights obligations.My overall research question is:Which ideas characterize the asylum and immigration politics within the EU?The theoretical perspectives of universalism and particularism are used as two analytical tools in order to understand the phenomenon I am investigating and to identify its characterizing ideas. In my essay universalism and particularism are used as opposite ideal types.

Som ett resultat av ekonomiska skandaler, såsom Enron och Worldcom, där man har konstaterat att bristen på den interna kontrollen har varit orsaken, stiftades lagen Sarbanes-Oxley Act som gäller för amerikanska börsnoterade företag. Denna lag är till följd av att ägarna ställer högre krav på Corporate Governance (bolagsstyrning) i de nordamerikanska börsnoterade företagen. Detta leder till ett ökat skydd för finansiärerna eftersom i dagens komplexa bolag är ägandet och styrningen till stor del åtskilda. Lagen har lett till att internrevisionen har fått en allt starkare roll i att stödja ledningens arbete med att dokumentera och följa upp den interna kontrollen. En liknande lag, svensk kod för bolagsstyrning, har stiftats i Sverige och gäller för svenska börsnoterade företag.Författarna har undersökt hur den interna revisionen har utvecklats inom olika företag i Sverige.

Computer Forensics investigations have become more and more common while investigating IT-related issues. From experience, hard disks, USB thumb, memory sticks contains information that might be useful. Computer Forensics is regulary conducted by Police, Customs, Tax investigators but also within private companies and organisations. However, there are areas within the storage device that are not part of the organisied structure that a file system gives. The reason for that might be that the information has been erased by intention, a virus destroyed the file system and so on.

Denna uppsats undersöker huruvida den dramaturgiska strukturen är en förutsättning för att en situationskomedi ska fungera väl ? det vill säga, vara underhållande och locka till skratt. I en komparativ analys av den mycket väl fungerande amerikanska situationskomedin Friends och den mindre bra svenska situationskomedin Svensson, Svensson framkom dock inga större strukturella brister hos något av analysobjekten. Följaktligen är inte den dramaturgiska strukturen avgörande för slutresultatets förmåga att roa. The aim of this study is to find out if dramatic structure is essential to the sitcom's ability to entertain and make audiences laugh. This study is a comparative analysis of the more humorous American situation comedy Friends and the less humorous Swedish situation comedy Svensson, Svensson.

When the Iron spirals investigated in this paper saw the light again no one looked at them as nothing more than decoration. It was first during the 2011 excavation in Old Uppsala that the symbolism of the items no longer could be ignored. The spirals of Old Uppsala lay along the walls of the great hall, which stood upon one of the human constructed plateaus in the area. The hall had been burned down and then cleared of all lumber. Then the iron spirals had been placed in the positions and then everything was sealed with a layer of clay.A study of the artifact began with the purpose to contextualize and interpret the iron spiral.

Den nya standarden Eurokod kräver omställningar på byggprojekteringskontoren i det hänseende att personalen måste lära sig att använda och följa denna standard. För knutpunkter i stål har det hittills funnits stöd i form av beräkningsmetoder och handböcker, men ännu har inte någon utförlig hjälp om hur man hanterar dem med Eurokod utkommit. Trots att dimensioneringsprocessen av knutpunkterna är mycket viktig vid projektering av stålkonstruktioner är processen långsammare än den kan vara. Därför vore det bra om man fann ett enklare och snabbare sätt att dimensionera knutpunkter i enlighet med Eurokod.Intervjuer har visat att dimensioneringsprocessen hittills fungerat så att beräkningarna sker för hand av en konstruktör enligt BKR:s regler, för att sedan modelleras i 3D av en projektör som slutligen får sina ritningar granskade av en tredje person.Genom fallstudier av standardknutpunkten BP1 söktes en förbättrad dimensioneringsprocess jämfört med den som intervjuerna beskrev. I fallstudierna dimensionerades BP1 för hand och med programmen Autodesk Robot Structure Professional Analysis 2011 och modellerades med Tekla Structure 16.0, hela tiden i enlighet med Eurokod.

The aim of this thesis is to describe the rise of the Tea Party movement in the United States. By using a known theory within social movement studies, the political process theory, this thesis look into the factors that could have played a role in the rise and fast mobilization of the Tea Party movement. The political process theory consists of three parts and hence looks into both the political structure of, in this case, the United States, how mobilizing structures have been used and into the cultural framing used by the Tea Party to create their identity. In order to bring structure to the thesis, the three theory parts have been transformed into analysis models. These give a very good idea of all the factors that could have played a part and therefore also a good way to describe the rise of the Tea Party movement.The research confirm what the political process theory says, that the Tea Party movements rise came at a time when there were a mix of factors at play, both structural and cultural, creating an opportunity that the Tea Party took.