The structures of organizations have gone through a dramatic change over the last years; as a result customer service is no longer a small side activity but a critical part in customer relationship management. Development in information technology has created opportunities as well as challenges for organizations when it comes to providing a customer service with capacity of sensing and responding to customers' needs. Previous research shows a relationship between customer response capability and customer knowledge processeses, this study investigates and confirms this relationship. However, findings show that dedication and understanding for customers needs has a direct impact on both customer response capability and customer knowledge processeses, this result indicates that customer knowledge processes and customer relationship management are difficult to differentiate. Furthermore, this study explores IT-related resources impact on customer response capability and customer knowledge processes.

The aim of this Master?s thesis is to investigate if the reading habits of teacher students are influenced by merit and descent. The empiric material consists of six questionnaires answered by students at the teacher training with Swedish at the upper secondary school as their first topic. The questionnaire comprised questions about reading habits in the childhood and today and information concerning merits and descent.Pierre Bourdieu?s sociological ideas about cultural capital transmitted from parent to child and the concept of habitus are used as a theoretical framework regarding descent.

Free Space Optics (FSO) has received a great deal of attention lately both in the military and civilian information society due to its potentially high capacity, rapid deployment, portability and high security from deception and jamming. The main issue is that severe weather can have a detrimental impact on the performance, which may result in an inadequate availability. This report contains a feasibility study for an all-optical free-space link intended for short-range communication (200-500 m). Laboratory tests have been performed to evaluate the link design. Field tests were made to investigate availability and error performance under the influence of different weather conditions.

Cardiac arrhythmias and heart diseases can result in a limited performance capacity which could lead to anxiety and depression. Objective: The aim of this study was to investigate the prevalence of symptoms of depression among patients with cardiac arrhythmias. The intention was also to explore differences between men and women in the occurrence of symptoms of depression. Furthermore, the prevalence of symptoms of depression among patients with cardiac arrhythmias was compared with a Swedish general population. Method: For two weeks MADRS-S, a self-rating scale for depression, were distributed at a medicine ward where patients with cardiac arrhythmias are treated, at a hospital in Sweden.

Arlanda airport is Sweden?s largest airport. The demand for comfort cooling of the airport?s buildings is high and is mainly provided by district cooling. District cooling is based on the same principle as district heating.

At seed-growing the aim is to produce a commodity with high germination capacity, good soundness and purity, and also slight admixture of seeds from other species. The capacity of germination and the vigour of the seeds may become impaired in consequence of mechanical damage, infection of diseases, growth of mould, attacks of vermin, high drying temperature, secret germination, sprouting in the ears etc. The germ belongs to the outer and most unprotected parts of the seed, and consequently this is much exposed. Even quite sound seeds can instantaneously have low capability of germination. It can be due to the fact that the seeds are in rest of germination, i.e.

The purpose with this work was to investigate some alternatives for an effective handling with grain, to find the most economic alternative. It is not common that moisture content is below 14% when harvesting grain in Sweden. To store the grain safe it has to be preserved in some way. I have described some of the most common systems for preserving grain in this paper. I have used the systems as a basis when I made calculations in handling the grain for a company. I have chosen a company placed in south of Sweden. The productions are crop farming and pork.

Syftet med uppsatsen är att studera hur socialsekreterare arbetar med aktivering av försörjningsstödstagare och vilka faktorer som påverkar arbetet med aktiveringen. Materialet för studien består av fyra intervjuer med socialsekreterare som arbetar med ekonomiskt bistånd i en kommun i Sverige. Resultaten visar att aktivering av arbetslösa försörjningsstödstagare utförs i form av jobbaktivering eller resursaktivering. Alla intervjuade socialsekreterare ser på aktivering som en bra och nödvändig åtgärd, som både har en stöttande och kontrollerande funktion med tyngdpunkt på stöd. Vidare visar resultaten att det finns faktorer på tre nivåer som påverkar arbete med aktivering:Samhällsnivå: Socialtjänstlagen, arbetsmarknaden, politiska beslut, skärpta regelverk, information och samverkan;Organisationsnivå: otydligt uppdrag, riktlinjer och kriterier; resursbrist, tidsbrist, arbetsbelastning, bristande samverkan, bristande information;Individnivå: socialsekreterarens erfarenhet och utbildning, syn på aktivering; klienteras utbildning, arbetslivserfarenheter, motivation, socialkompetens och eventuella individuell problematik, önskningar, mål och syn på framtid, tidigare erfarenheter av kontakt med socialtjänsten..

GE Healthcare operates in Uppsala (Sweden) and develops systems, equipments and medium to purify medical substances. Discussions with the local authority concerning planed far-reaching changes and upgrades of the biological process techniques for sewage management, aroused the question about revising the terms of permit for the activity. Therefore it seemed necessary to evaluate a newly installed biological process technique, which is the background of this thesis. The evaluated biological treatment process was built in 2003 and consists of a biological reactor filled with moving bed carriers with a high surface area for biological growth. At the time of the project the biological wastewater treatment plant consisted of a flow equalization facility and two following parallel biological processes; a biological reactor with moving bed carriers and a tower trickling filter.The aim of this thesis was to survey the function of the biological reactor with respect to the reduction of organic matter.

Försvarsmaktens slutrapport från perspektivplaneringen 2007 innehåller ett avsnitt vilket avhandlar strategiskt samarbete med andra stater. Flera områden, vilka berör Försvarsmaktens operativa förmåga, identifieras som lämpliga för samarbete med de nordiska länderna. I detta sammanhang uttrycker Försvarsmakten ett bibehållande av nationell strategisk handlingsfrihet trots att uppbyggnaden av den operativa förmågan föreslås delas mellan olika länder. Uppsatsens problem och syfte tar sitt avstamp i ovan beskrivna sammanhang. Detta sker genom att undersöka vad begreppet handlingsfrihet kan sägas betyda när det uttrycks i sammanhang av mellanstatligt samarbete.

An analysis of a specific application of anaerobic wastewater treatment at a pulp and board mill, Stora Enso Skoghall, was carried out. A literature study was done and effluent wastewater from CTMP pulp production was analyzed. The analysis consisted of a broad constituent analysis and an anaerobic treatment trial. Results from these test where used to calculate the treatment effectiveness and resulting energy potential at the mill.The literature study and constituent analysis showed that toxicity of the water to be treated, due to wood extractives and sulphur content, was of concern. Detoxification chemicals targeting these constituents where used in the anaerobic treatment trial.

Due to excess precipitation that cause runoff, all soils in Sweden naturally leaches nitrogen.High leaching from arable land is an environmental problem when the runoff reacheswaters. In the international agreement, Baltic Sea Action Plan, the aim is to reduce therunoff of nutrients. Sweden has agreed to reduce its load of e.g. nitrogen to the Baltic Sea.One of the proposed measures is an increased use of site-specific N-fertilization, which hasbeen shown to increase nitrogen use efficiency and therefore also reduce the nitrogen runoff.Either yields are increased with the same total amount of nitrogen, or the total quantityof nitrogen is reduced with preserved yield levels, which is profitable for the farmers.The dynamics of nitrogen leaching differs between top dressing applications above orbelow the economical optimum. There is a consensus about a difference in the dynamics,but not about its magnitude.

The corporate opportunity doctrine constitutes a prohibition for the directors and officers of a company to pursue for themselves any opportunity which falls within the scope of the corporation?s business. In Swedish law the doctrine has not yet seemed to attract any greater attention. This doctrine has been the focus of a multitude of cases in a both American and English law, however mainly in the America law. Therefore, the American legal framework can serve as guidance in trying to define the doctrine as it has developed, or perhaps more correctly not developed, in national law.The perhaps most crucial question to be answered in the area of corporate opportunities is how the law indentify an opportunity as a ?corporate? one.

The European Union is a self proclaimed leader in the field of climate change and has a common target for reductions of greenhouse gas emissions. In spite of this, there are great differences between the member states capacity and dedication to the cause of implementing the Unions climate policy and reduce their emissions. The purpose of this thesis is to contribute to an understanding of how different European states construct their identity in the context of climate change mitigation. By analyzing national documents from three European states and using tools deriving from discourse analysis, I aim to illuminate differences and similarities in their rhetoric. The result is that due to the states relationship to the European Union and the United Nations, there are great similarities in the way they construct mitigation and their identity.

In this essay, I intent to examine history as a school subject in Swedish compulsory school (for children aged 7-16), it contains mostly an analysis of the syllabus for history in the three latest curriculums Lgr 69, Lgr 80 and Lpo 94. The main purpose of the essay is to illuminate the development and the change history as a subject has gone through during this specific time, and my will is also to illustrate the view on knowledge and learning that is revealed in the syllabus for history in today?s curriculum (Lpo 94).The survey shows that in Swedish compulsory school, history as a subject has changed significantly. During the examined years, the contents have been exceptionally broadened and that has lead to increasing demands on the students as it has gone from being directed to the individual and its contiguous history with shorter outlooks on the rest of the world, to requiring the individual to be able to see and understand other parts of the world and different time, on the basis of it?s own history and culture.