The purpose of this thesis is to compare if a charter company's attitude and vision of service can be reconciled with the attitudes and visions that the customers have in the same area. In order to carry out the study a qualitative approach is used. The data has been collected by interviews, focus groups and observations. The framework is theories on the subject of customer satisfaction, quality of service at customer meetings, Self-Service technologies, quality assurance and gap in service.The study has concluded that the approach to service is relatively equal between the company and customers, but the future visions differ. Focus group participants have been thinking bigger and further into the future, while the company focuses more on specific functions.

Syftet med uppsatsen är att göra en kritisk diskursanalys av begreppet brottsoffer i internationella, nationella och vetenskapliga dokument. Utgångspunkten i analysen är Norman Faircloughs tredimensionella modell. Analysen leder till en redovisning av brottsofferdiskursen och dess konsekvenser för samhället. De huvudsakliga slutsatserna är att brottsofferdiskursen är en del av en större diskursordning och underordnas en diskurs i vardera typen av text, internationell, nationell och vetenskaplig typ av text. Synen på brottsoffer och brottsofferdiskursen är avgörande för hur brottsoffer bemöts och vilket stöd de får.

The discrepancy in the rights for healthcare between undocumented migrants and the citizen in Sweden is a prerequisite for the existence of Läkarkliniken. Because of the chosen patient group the clinic stands outside the regulations from the National Board of Health and Welfare. The aim of this study was, from an institutional perspective, to investigate how such a unique player is designed and where the influences to the design origin from. The task was conducted thorough a qualitative case study with base in depth interviews. High levels of isomorphism were observed between Läkarkliniken and the general healthcare, however differences were seen as well.

abstractThe aim of this essay is to try to convince the reader that relativism and postmodernism (the latter implying the former, but not the other way around) can be reasonable methods for the social sciences, rather than the irresponsible play of ?extremes? theories of this kind sometimes are made out to be.The intention is to do this by way of the later Wittgenstein, the philosophy of whom is the foundation for what is termed relativism and postmodernism in this essay (definitions of a kind that are here claimed to be missing from the discourse of the social sciences). The essay also contains an empirical presentation/analysis, displaying the Wittgensteinian theory through an aspect of the American Civil Rights movement of the 1950s and -60s..

Denna studie belyser några svenska statliga myndigheters genomförande av FN:s konvention om barnets rättigheter. Ambitionen är att fördjupa förståelsen av och få ökad insikt om betydelsefulla förutsättningar vid ett implementeringsarbete sett ur ett systemteoretiskt perspektiv. Studien baseras på semistrukturerade intervjuer med myndighetsrepresentanter. Genom framställande av myndigheternas hierarkiska nivåer: ledarnivå, organisationsnivå och kontextnivå, skildras respektive nivås betydelse och medverkan under konkretiseringen av konventionen. Studien indikerar att en kombination av information, yttrande och förståelse mellan de olika nivåerna, är av central betydelse beträffande realiserande av Barnkonventionen..

The aim with this essay is to examine in which way self-realizing and solidarity can bereconciled in a multicultural society. The essay is a sociological literature study whichexamines the self- realizing process and puts it in a multicultural perspective.The issues areWhich role does self-realizing play for solidarity?How is solidarity created in a multicultural society?Can everyone be self-realized in a multicultural society?Conditions and problems for self-realizing processes are examined and are treated mainly onthe basis of Jeffrey C. Alexander and Axel Honneth theories. In the essay is established thatself-realizing and society-solidarity is mutually interdependent and that solidarity requires aform of shared value, but it doesn?t need to be based in the traditional values that commonhistory, ethnicity or culture.

My project is an interpretation and exploration of the book The Invisible Cities by Italo Calvino. It is a play on the swedish words for cities and beaches. By adding the letters R and N the word for cities in the title transforms into the word for beaches. The project is equal parts a color investigation and an exploration of new working methods as it is an development of my approch to graphic design. My aim was to, through a visual, conceptual and playful investigation create a new interpretation of the book The Invisible Cities.

Purpose/Aim: We have a right to freedom of the press, but we do also have a right not to be exposed to slander, we have a right to not be insulted. A study about this rights and crimes in the swedish law.Material/Method: literature, Internet, cases, Commission of Inquiry's recommendation. A qualitative research methodMain results: There is a very strong freedom of the press in the Swedish constitution. Mostly it stands immovable. The freedom of press can be restricted in case of slander.

This study is about what teachers in primary schools say that they are doing to create a school for all.The purpose of this study is to find out what teachers in primary schools say that they do on their mission to create a school for everyone and how they organize teaching to achieve this. The study was conducted as an interview of five teachers from elementary school of different gender and with a qualitative method because it provides a great opportunity to problematize, interpret and understand the responses of the interviewees.The results show that all the teachers think that their mission is to teach so that they can give each student what they need to achieve the goals. This may not be every day but over time, they hope that all students feel that they get so much of the teacher's time that they need..

 By changing focus from the active blogger to the ex-blogger this study focuses on a part of the blogosphere that is generally overlooked, why bloggers stop blogging. 30 terminated blogs where studied and the ex-bloggers where contacted. Six main reasons why a blog is terminated was found: Changed life situation, The blog effecting private life, The blog effecting the professional life, Done with testing to blog, Blogging about an event, Done with the blog ? the logical termination. Outside the main focus of the study  it was also evident that most bloggers terminate a blog to put focus of one of their other blogs or start a new one.

I forskningsprojektet undersöktes hur fem högutbildade utlandsfödda kvinnor har kommit in på arbetsmarknaden och fått ett arbete utifrån sin kompetens. I studien presenteras resultat om hur dessa utlandsfödda kvinnor i egenskap av bland annat ett feministiskt synsätt och utifrån sin egen förmåga har kommit in på arbetsmarknaden. Hinder och framgång som kvinnorna upplever i sin yrkesverksamhet beskrivs i studien. Denna kvalitativa studie genomfördes med e-metodologi, en sammankoppling av den fysiska och den elektroniska världen.  .

The purpose of this research is to analyze six children?s books from a gender perspective and thereby investigate in what way boys and girls respectively are portrayed in books.My general question is:How are boys and girls portrayed in children?s books?This question has been broken down into four minor questions:What type of clothes are the people wearing? Are people predominantly male or female? Have people specific attributes which are linked to their sex? Are people performing specific actions which are linked to their sex?In my research I have combined quantitative and qualitative methods and my theoretical framework has been gender.This study reveals a change in children's books with respect to how the different genders are portrayed. The progression is towards a more equal portrayal but despite this, patterns typical for the respective genders shine through..

This report is the result of a master thesis at the Department of Mechanical Engineering, Division of Industrial and Economical Development, at Linköping University of Technology. The project was carried out on behalf of Fanerami AB, Mjölby and includes 20 weeks of full time schedule work.Cabinets with vertical mounted roller shutters all share the same problem, namely weight balancing. A roller shutter has an equilibrium area where the sum of the different forces acting on the shutter equals zero. As the shutter leaves that area it will pick up speed as it falls towards the bottom. When the shutter hits the bottom of the cabinet there is a potential risk of getting fingers caught and in this project a solution to prevent this from happening was to be presented.In this project, three concepts have been generated with the following different purposes:?In concept 1 the risk of getting any fingers caught when the shutter closes was to be eliminated in an efficient and inexpensive way.?In concept 2 the roller shutter had to be balanced at all time providing the possibility to keep the cabinet open in any position.?The last and most challenging task was to create a remote controlled TV cabinet.

In the Swedish governing document for the mandatory school (Lpo94) it is laid down that The school shall strive for being a living social community that gives safety and the will and desire to learn. The social community and the social relations in the school everyday existence are thereby without hesitation very important for the students' learning. The teacher always wants to engage the students and create order, comfort and a good work environment. In this essay, the relationship between students' work climates, matter interests and average grades is studied. This gives understanding and awareness in these important parts of the schools´ daily activity.

Twenty-four calves, which had not grazed previously, were divided into four groups. They were subsequently inoculated orally with either E. alabamensis oocysts, O.ostertagi/C. oncophora larvae, or both. One group remained uninfected and was used as a control.