This thesis has aimed to study steering process and institutionalization in the context of educational policy work. This has been conducted by using Empirical material from the political decision-making process that preceded the implementation of a new national program on how principals should be educated and certified. By using an aggregated theoretical point of view containing new institutionalism and traditional Swedish curriculum theory, the process was analyzed from different perspectives. The results depict a process that contained several actors who tried to shape the principal education program differently. From the theoretical perspectives, the decision-making process could be understood as an act of both self-interest as well as trust in their own beliefs and cultural values.

In this thesis, the impact of collective ratings on customers? perception of a product is examined. The Empirical data comes from an experimentally designed survey where the effect of collective ratings is measured in the setting of a traditional advertisement for a feature film. In contrast to what previous research would suggest be to the expected outcome, the authors of this paper concludes that in comparison with alternative designs of advertisements, there are no measurable advantages of including collective ratings in advertisements from the marketers point of view. We find two explanations to the result: (1) people tend to self-report that they are more influenced by collective ratings than they actually are, and (2) the advertisement which lacked a rating could be as attractive due to cultural interpretations of white spaces..

Executive summaryThe aim of this study is to examine how the favourability and brand exposure of Norwegian has been damage by their supplier, Boeing 787:s, problems concerning the aircraft Dreamliner. The theoretical framework underlies the content analysis that has been used to operate the study. In total the Empirical data rise up to 623 articles that has been collected and analysed from the media archive Retriever. Compares to before and after Boeing 787:s problem with the Dreamliner, the results indicates that the favourability of Norwegian in the Swedish media landscape during the problems was negatively affected. The results also show that there was no increase in brand exposure for Norwergian during the problems.

The purpose of the study is to examine how teachers and students believe that graphing calculators affect the teaching of high school mathematics courses. By becoming aware of this, teachers and teacher students have the opportunity to reflect on the use of graphing calculators in their teaching. The Empirical base consists of interviews with teachers and a survey among students at two high schools in southern Sweden. The results show that teachers especially consider the graphing calculator as a tool, much like paper and pencil. They use it if and when it is deemed able to contribute in a significant way in their teaching, either to save time and/or to help deepen the understanding of various mathematical concepts and methods.

This thesis aimed to describe how the ideological dividing line concerning the welfare state has changed between the two largest governmental parties in Sweden, the Social Democrats and the Moderaterna, during 1990 to 2010. The scientist Mark Blyth points out that ideas are important instruments for structural and institutional change by identifying ideas as weapons, blueprints and cognitive locks, which were being used in the theoretical framework. The Empirical data was made by a qualitative analysis of the parliamentary speeches and debates from both parties held every year. The results shows that the budgetary law passed in 1997 became a new institutional blueprint, which changed the political conditions for the Social Democrats. Furthermore, the results point to a change in the Moderaterna?s rhetoric concerning the welfare state to a more pragmatic view. .

A large proportion of businesses around the world is today ISO 9001 certified and is consequently conducting internal audits on a regular basis. It has however not been possible to conclude that internal audits always add value to the organisation, despite the large utilisation of this tool. Some authors, e.g. Alic & Rusjan (2010) and Wealleans (2000), mean that there are possibilities that internal audits may be used as a value-adding improvement tool. This has led to the emergence of this master?s thesis.The purpose of the case study was therefore formulated to examine how internal quality audits can be made more effective and used as an improvement tool.

Title: "The proper real estate agent"- a paper on expectations for new real estate agent's first impression. Level: Bachelor of Science in Business Administration Author: Jennifer Alm Supervisor: Jonas Kågström Date: 2011? June Aim: The purpose of this paper is to analyze how hiring managers in the real estate broker understand the jobseeker during interviews. This analysis is based on the recruiters description of the first impression and the non-verbal communication in comparison with relevant theory. Method: I began my research by studying scientific articles to obtain great knowledge of the subject and write my theory chapter.

SAMMANFATTNINGSyfte: Uppsatsens syfte är att beskriva och analysera några väsentliga faktorer som kan underlätta respektive hindra organisationer, i meningen företag, att få fram produkt-innovationer. Metod: Studiens angreppssätt är hermeneutiskt abduktivt och dess metod kvalitativ. In-samling av primär- och sekundärdata har således skett i en växelverkande process mellan empiri och teori, med löpande kontextuell analys. Teoretiska perspektiv: Teoriavsnittets primära delar avhandlar förutsättningar för produktinnovationer i organisationer. Här fokuseras organisationsinterna och -externa för-hållanden, som enligt olika teorier främjar, respektive hämmar, inno-vationsprocessen.

The aim of this study is to investigate how chemistry teachers at secondary school anduniversities work with learning strategies and models of perception. This thesis leans on theworks of Lev Vygotskij and his likes but also on the theory of conceptual metaphors by GeorgeLakoff and Mark Johnson as a tool to analyze the collected data.The Empirical data that this study is based upon have been collected through semi-structuredinterviews with teachers as primary respondents.The study has resulted in a two practical assignments for secondary school which are builtaround the concept of open assignments. This thesis has also generated a suggestion for a newstructure of the bachelor programme in chemistry at KTH..

The aim of this study is to analyze how intercommunication between offenders are presented with artefacts during the planning and implementation of a robbery in a cash depot in Stockholm. The methodological approach is based on empiricism from police investigation protocols, which leads this study to a case study. The ambition is to analyze the Empirical material from a sociocultural perspective. The results shows that the offenders use artefacts to plan the crime with artefacts within an internal intercommunication between the offenders. After the planning artefacts such as a helicopter, explosive material, telephones, saws and ladders have been used in an intercommunication to implement the robbery which leads to an analysis that hierarchy depends on the role of the artefacts, only when technical artefacts are included in the term of hierarchy..

The purpose of my study is to find out which way the extended school staff has their knowledge about conflicts, what they think is the cause of a conflict and how they handle conflicts.To answer these questions, I have chosen to do interviews with an available group. I interviewed six persons of different gender, age, nationality and they have been working from three to twenty years at afterschool care.I have analyzed my Empirical material using Szklarkis four causes of a conflict and Malténs strategies for conflict management.My conclusion is that the after-school staff's knowledge is mostly based on experience, partly through work with children group in afterschool care and as a youth leader in the voluntary sector. The strategy almost always used for the after-school staff were the collusion strategy.

Today, there are no standardized ways to characterize SOA, many are talking about SOA and many say they are using SOA. One way that we have chosen to characterize this phenomenon is through an evaluation that will indicate whether SOA have been used in the development. Basedon a Service Oriented Architecture literature study, we have created an evaluation pattern resulting SOA principles of integration, architecture and services. This evaluation was applied to Logica's own integration system AgrCom through an Empirical study to result in a response indicating whether AgrCom is SOA based. The results of the evaluation show that AgrCom is part of an SOA solution but not an SOA as a whole concept.

Due to higher standards of living around the world, greater industries and larger infrastructures causes an increase of the global energy consumption. This harvest of energy puts a great stress on the global environment. With this development, it becomes increasingly important to utilize energy resources in the best possible way.Fans are components that are often used in the industry and in households. A common problem is that the fan is oversized. An oversized fan causes an excessive flow, which has to be adjusted in order to achieve the correct flow.

Title: Crisis communication strategy and brand ? A case study of Swedish Red Crossthrough dialog analysisAuthor: Anneli SaarelaPresented: 01.06.2010Purpose: The study addresses the subjects of crisis communication and organisational brand, in relation to stakeholders and brand reputation. The purpose of this essay is to study the dialog regarding the crisis of remunerations with the Swedish Red Cross and how the organisation responds to the criticism. An identification and analysis of the discourse regarding the brand are also included in the study. Part of the Empirical material will also be used in relation to Situational Crisis Communication Theory (SCCT).

This Master?s thesis concerns the public librarian?s professional identity. The complexity of the mandates of the public librarian, and the public library, raises questions on how librarians understand their professional identities. The Empirical material consists of qualitative in-depth interviews with librarians. Two theoretical approaches are used in the analysis of the material with a focus on the public librarians? knowledge and professional role.