Syfte: Syftet med denna uppsats är att illustrera vilka faktorer som påverkar kundrelationer och hur ett företag bör gå tillväga för att förbättra dessa samt för att bevara sina kunder. Vi vill ge en illustration på hur en välorganiserad kundrelation kan framkallas. Uppsatsen är även en undersökning som kommer att framhäva Länsförsäkringarnas varianter av strategier och metoder inom kundrelation, detta kommer även att baseras ur kundens perspektiv. Det vitalaste kommer att handla om hur Länsförsäkringarna kan förbättra och utveckla detta. Metod: Vi valde att använda oss av primärdata för att öka trovärdigheten genom enkätundersökning och intervjuer, våra sekundärdata användes för att ge stöd till den primäradatan med författares och forskares teorier. Sedan jämförde vi resultatet från intervjuerna och enkätundersökningen med vad teoretikerna anser för att se om det överensstämmer med resultatet. Resultat & slutsats: Vi tycker att det har varit ett intresseväckande arbete att följa Länsförsäkringarnas tillvägagånssätt om hur de bemöter kunderna och relationen till dem.

This report is the result of a master thesis at the Department of Mechanical Engineering, Division of Industrial and Economical Development, at Linköping University of Technology. The project was carried out on behalf of Fanerami AB, Mjölby and includes 20 weeks of full time schedule work.Cabinets with vertical mounted roller shutters all share the same problem, namely weight balancing. A roller shutter has an equilibrium area where the sum of the different forces acting on the shutter equals zero. As the shutter leaves that area it will pick up speed as it falls towards the bottom. When the shutter hits the bottom of the cabinet there is a potential risk of getting fingers caught and in this project a solution to prevent this from happening was to be presented.In this project, three concepts have been generated with the following different purposes:?In concept 1 the risk of getting any fingers caught when the shutter closes was to be eliminated in an efficient and inexpensive way.?In concept 2 the roller shutter had to be balanced at all time providing the possibility to keep the cabinet open in any position.?The last and most challenging task was to create a remote controlled TV cabinet.

The focus of this thesis is primarily in electronic construction and describes the design process for a microcontroller circuit board from concept development to prototyping. The client develops test fixtures for automated testing of products within the electronics industry and needs a new controller circuit for the test fixtures that can handle controls and basic testing. An investigation into the needs of such a system is conducted and a prototype printed circuit board assembly is manufactured.The prototype is developed with focus on protection against electrostatic discharges and overvoltage. Among the functions that are included are voltage measurements, communication interfaces and control of input and output currents. Firmware for the prototype is developed and configured to communicate with a PC through USB interface for control and collecting of measurements..

Detta är en rapport över mitt examensarbete som utfördes för Motion Control AB i Västerås.Uppgiften bestod i att ta fram en prototyp för en handhållen ljudlokalisator för döva. Projektet harinneburit arbete med allt från marknadsundersökningar till lödning. Projektet innehåller såvälanalog elektronik som programmering.Mycket tid gick åt till själva förarbetet, kanske lite väl mycket då det kändes som halva tiden gick åtinnan jag kunde komma igång och arbeta. Jag lyckades få fram en prototyp där allt fungeradeförutom mikrofonerna, de visade sig vara för känsliga för att löda för hand. Dock så har projektetvarit mycket lärorikt och intressant..

Quadrotor UAVs are self-stabilizing, autonomous flying machines that has recently become more popular than ever. Unmanned Aerial Vehicles have their roots in the military, where they were developed for use in reconnaissance and combat. During the last few years, advances in the fields of electronic sensors, electric motors and microcontrollers have enabled smaller designs and autonomic flight control even for private use. The quadrotor, which is the particular kind of UAV we are looking closer at in this paper, has 4 rotors in an X-like formation. This configuration has many advantages such as good lift capacity, non-complex mechanical structure and serviceability.In this project we aquired a current overview of the domain and determine whether it is possible to construct a quadrotor UAV designed for use in a WISENET sensor network on a low budget and short time schedule.Based on existing community project AeroQuad, a quadrotor is constructed with a budget of about 500 euro.

In the electronic industrials, power control of AC motors is commonly used. For example power control of a washing machine motor, a vacuum cleaner motor or a coffee machine motor. The company Rejlers Ingenjörer AB has many projects where power control of AC motors is included. A prototype card for this task can save time and money for the company in the future and this is the reason for this thesis.The motors are power controlled by a TRIAC and control of the trigging pulses to the TRIAC. This card is modularly built and can easily be adapted for future projects where the power control of AC motors are included.The prototype card can be used as a subsystem in a larger electronics projects or as it is in lab environment for testing and evaluating new motors..

With the development of the Internet, illegal copying of electronic documents has become a growing problem. There is an increasing need of prevention in the field of pirate copying. One method is to mark the document by changing some of the words to synonyms. In this way it is possible to construct legal copies which do not differ in content but still are unique. Since the copies of the documents are unique, it is possible to trace the owner of a document and accordingly call him or her to account for pirate copying if several exactly similar copies are reaching the market.

Internationally most Internet trade related payments are performed with the use of a credit card based payment system on the Internet. Payment against invoice is still most common when trading over the Internet in Sweden. The security development, comfort and timesaving indicate that credit card based payment systems on the Internet soon will have a breakthrough in Sweden as well. The Swedish legislation concerning payment is neither especially extensive nor suited to electronic payments but to payments performed with notes and coins. When the legal effects, of a payment performed with a credit card based payment system on the Internet, set in is not fixed.

TV and radio services have always been distributed over analogue broadcasting networks and been received on a TV -set or a radio receiver. Today this situation is changing due to digitalization and convergence between broadcasting, telecommunications and data communications. Other terminals, such as a PC, can also receive TV and radio services. Digital TV and radio can offer additional services such as e-commerce, electronic program guides and content synchronized to the TV and radio shows. If these services are to be received by several receiving terminals with different properties, the services must be adapted to the terminals.

The environmental requirements and laws on combustion engine emissions are very tough today andthey will become even more stringent in the future. To achieve these requirements there are highdemands on the control systems for these engines. An improved precision in the measurement of anengine's speed and position gives the electronic control system an even better timing when it comes tofuel injection and ignition. This makes the engine more fuel efficient, reducing the emissions. This thesisis part of a collaborative project between Hoerbiger Control Systems and subsidiaries.

Examensarbetet har gått ut på att uppgradera ett styrsystem och en operatörspanel för en centrifug i en kemisk industri. Projektets syfte är att centrifugen ska köras på ett mer automatiskt sätt med ett nyare system som har större tillgång till reservdelar.          Centrifugens äldre styrsystem från Siemens har bytts ut mot ett nytt Siemenssystem och den tidigare operatörspanelen från Siemens har bytts ut mot Beijer Electronic E1070 operatörspanel. Styrsystemet programmerades sedan i Siemens Simatic Step7 och operatörspanelen programmerades i Beijer Electronics E-designer.                Efter att programmeringen var klar testades kommunikationen mellan styrsystemet och operatörspanelen innan inkopplingen av det övriga systemet skedde.

Quadrotor UAVs are self-stabilizing, autonomous flying machines that has recently become more popular than ever. Unmanned Aerial Vehicles have their roots in the military, where they were developed for use in reconnaissance and combat. During the last few years, advances in the fields of electronic sensors, electric motors and microcontrollers have enabled smaller designs and autonomic flight control even for private use. The quadrotor, which is the particular kind of UAV we are looking closer at in this paper, has 4 rotors in an X-like formation. This configuration has many advantages such as good lift capacity, non-complex mechanical structure and serviceability.In this project we aquired a current overview of the domain and determine whether it is possible to construct a quadrotor UAV designed for use in a WISENET sensor network on a low budget and short time schedule.Based on existing community project AeroQuad, a quadrotor is constructed with a budget of about 500 euro.

Brominated flame retardants (BFRs) has for many years been used in products to reduce their flammability, mainly in electronic products, textiles and construction materials. In 2003, Sweden imported 300 tons of brominated flame retardants. Leakage of these compounds has polluted natural environments. Fishes has shown increased contents of these substances, especially fat fish, since brominated flame retardants tends to accumulate in fatty tissues. They are also regarded as persistent and that gives them the ability to travel long distances. What also is really scary is that increased levels of brominated flame retardants have been detected in human breast milk. The knowledge of the brominated flame retardants is limited and not so much research has been done in this field. There are many reasons though, to keep the research going. Partly their structural resemblance to well-known toxics as PCB, but also their ability to accumulate in biological systems and enrich in food chains. In which way they affect humans we really don?t know yet.

Uppsatsen är skriven med utgångspunkt i att understödjande förbands bidrag i operationer i stadsmiljö sällan nämns i reglementen, samt att förståelse för hur telekrigsförband uppträder och deras unika förmågor är generellt sätt låg inom försvarsmakten. Mitt syfte är att tydligöra hur en telekrigsenhet med dess unika förmåga kan bidra till lösande av uppgifter i en MOUT-operation. I min uppsats försöker jag med hjälp av ett teoretiskt synsätt svara på vad en telekrigsenhet kan bidraga med i en operation av ett MOUT-koncept. För att besvara denna fråga använder jag mig av en kvalitativ textanalys och intervjuer. Resultatet som framkommer är att en telekrigsenhet är en unik resurs som kan bidra med unika underrättelser och verkan, främst kopplat till stegen förstå, få bättre lägesuppfattning samt att kunna engagera motståndaren i en MOUT-operation..

Two different methods for measuring biogas production were used, gas meter and gasbags. The gas meters were electronic and counted each time a certain gasvolume passed through them. The gasbags collected the gas that hade passed through the gas meter until a manual measuring could be done. The two different methods gave the same result for a volume at three liters but for a volume around 0,2 liters they did not. Accuracy and precision for the gasbags was more exact than for the gas meters even if the method was difficult with a lot of different elements that could affect the result.