The purpose of this study is to develop and practically evaluate a new approach for the introduction of changes in internal and external processes in a customer front, but with the aim of maintaining or increasing customer perceived quality during insertion. A working model has been developed and is used in a qualitative research in the form of a case study carried out in a customer front, on a customer group in Telia's mobile customer service in Sweden. There is currently little research that has studied the implementation phase.The results of the study show that the designed working model works satisfactorily, but also that it can be developed more. Employees are satisfied and the sale was a positive boost, however, declined the customer experience a little bit. Employees raises questions as leader behavior, confidence in the group ahead, everyone's different circumstances and desire for the individual choice.The biggest challenge for future leaders will be to manage and lead continuous change.

During the last years, enviromental issues has been higly topical and everyone is involved in the end. To raise children into citizents who cares abuot the enviroment, the education has to start in the early years of school. The purpose of the examination is to investigate how the eniviromental education looks in a village called Dharamsala in northern India.Intervjues has ben done with three teachers working in different schools and one teacherstudent. I´ve also intervjued one tibetan munk whoes ben working as teacher and director. I´ve also studied a societyorgan that have a close realationship with most schools in the area.

Hur föräldrar samspelar med barn kan ha stor påverkan på barnets språkliga och kommunikativa utveckling. Föräldrasensitivitet och mind-mindedness är två mått som mäter föräldrars samspel. Föräldrasensitivitet mäter förälderns förmåga att uppfatta och tolka barnets signaler och mind-mindedness innefattar förälderns användande av ord som handlar om barnets mentala processer. Dessa mentaliseringsyttranden kan vara intonade eller icke-intonade utifrån situationen och barnets sinnesstämning. I vilken grad föräldrars mind-mindedness och föräldrasensitivitet påverkar olika delar av den kommunikativa utvecklingen är till stora delar fortfarande okänt.Syftet med föreliggande studie var att undersöka om föräldrasensitivitet och föräldrars mind-mindedness korrelerar med kommunikativa förmågor, om mind-mindedness och föräldrasensitivitet korrelerar med varandra samt om några könsskillnader förelåg.

That all children today receive the opportunity to explore all of their capabilities is not certain at all preschools. Today there are preschools that are not able to work actively to explore the children's abilities because the large number of children and not enough teachers. Therefore I want to find out with my research how the educators would react when there is a crisis with the youngest children, the toddlers. I also want to find out different ways of acting in everyday situations at the preschool and why the teachers act in that way. I have relied on qualitative methods and I have used the critical incident method in my study.

That all children today receive the opportunity to explore all of their capabilities is not certain at all preschools. Today there are preschools that are not able to work actively to explore the children's abilities because the large number of children and not enough teachers. Therefore I want to find out with my research how the educators would react when there is a crisis with the youngest children, the toddlers. I also want to find out different ways of acting in everyday situations at the preschool and why the teachers act in that way. I have relied on qualitative methods and I have used the critical incident method in my study.

This study was aimed to examine what happened when a municipality in Sweden invested in ICT. The purpose of this study was also to find out how the change of process with ICT investment was expressed the need for more knowledge. This was called ?one-to-one? with the goal that all students would have their own computer during their years in school.Teachers have been interviewed and observed about how they work with ipads during reading and writing lessons. The teachers in this study said that they need more knowledge to improve their everyday work with ipads.

Ground work like blasting, piling and excavation has always had a great influence during the planning phase of a construction project since it can cause damages on adjacent buildings and have severe economic consequences. This thesis deals with how vibrations caused by ground work influence near-by buildings and what methods geotechnicians and construction entrepreneurs use to handle these risks.The purpose of this thesis is to explain risk management in relation to ground work. In order to achieve this I have used a qualitative method by interviewing a geotechnician and a ground work contractor who possess knowledge and experience useful to this thesis. The result shows that vibrations from ground work spread through the ground as seismic waves that cause displacements and packing in the ground visible in adjacent buildings as cracks and subsidence damages. Geotechnicians study ground work vibrations by means of ground investigations and experience from previous projects in order to produce a risk analysis that entrepreneurs can use to reduce damages.

This has been a thesis work for an bachelor degree at Umeå university. The work has been done at LKAB?s facilities in Kiruna and its main purpose has been to investigate and construct some conceptual designs for replacing a screen with magnetic separation in KA3 concentrator plant. First all information available about magnetic separation was gathered and studies of magnetic separation at the sorting plant and studies of the plant KA3 was conducted. Companies that manufacture magnetic separators were contacted.

SAMMANFATTNING  Bakgrund: Patienter på kirurgavdelningar är komplexa såtillvida att de förutom den kirurgiska åkomman kan ha olika medicinska diagnoser vilket ofta komplicerar både vården, behandlingen samt medför svårigheter i att upptäcka ett försämrat tillstånd. För att kunna bedöma patientens tillstånd och få en uppfattning om hur denne mår måste objektiva och lätt mätbara parametrar användas.Modified Early Warning Score (MEWS) är ett poängsystem som mäter några av patientens vitala funktioner och baseras på sex mätbara/bedömningsbara  funktioner: andningsfrekvens, puls, systoliskt blodtryck, kroppstemperatur, vakenhet och urinmängd. Poängsumman varierar mellan 0 och 17, där 0 är normalt. Syfte: Att kartlägga fördelningen av poäng enligt MEWS hos akuta patienter med kirurgiska åkommor på två kirurgavdelningar på ett universitetssjukhus i Sverige samt undersöka vilka åtgärder som vidtagits vid respektive poäng enligt MEWS. Metod: Retrospektiv journalgranskningsstudie  där dokumentation av mätningar med MEWS för 94 patienter granskades. Resultat: Totalt återfanns 229 poäng enligt MEWS varav 76 var från mätningar vid ankomst till avdelning och resterande  153 från mätningar under fortsatt vårdtid. Antalet MEWS-mätningar per patient varierade mellan  1 och 31. Nitton åtgärder som ingår i sjuksköterskans profession kopplade till en poäng enligt MEWS återfanns.

This report gives an overview of applications of the Greenroads rating system whichin turn is an environmental review system for roads. The focus of this report isapplications during the construction phase, ie on solutions which adhere to theentrepreneur's area of responsibility as opposed to the designer's. The study was undertaken in cooperation with Skanska (a global contractor andFortune 500 company) which provided a project suitable for an exemplatory study ofGreenroads. Please note that the project in particular was not specifically designedwith Greenroads in mind. Therefore and because of that the site provided anexcellent opportunity to study effects of application contra non-application. The approach of this study was to first review the system, thereafter to performinterviews with key personel at the site in different roles as to receive different viewsof selected points of application. Selected possibilities of application are cathegorizedand presented with comments and suggestions for adoption. Lastly Greenroads is briefly compared to the rating system which today is the mostwidely used by Skanska, LEED.

The wastewater treatment plant at GE Healthcare's facility in Uppsala deployed a three step vacuum evaporator in 2007. The purpose of this was to pre-treat wastewater containing amines. The purpose of this thesis was to optimize thisprocess by reducing the amount of concentrate without releasing more nitrogen tothe environment and to examine if density could be used as a measurement of whenthe process should be ended.To create a foundation for optimization six test cycles were conducted with samples taken from all three steps. Both concentrate and condensate were tested as well as the incoming solution. Furthermore, the thesis has been expanded with a benchmarking part examining two different evaporators.

Electrooculogram (EOG) data was used to develop, adjust and validate a method for drowsiness detection in drivers. The drowsiness detection was based on changes in blink behaviour and classification was made on a four graded scale. The purpose was to detect early signs of drowsiness in order to warn a driver. MATLAB was used for implementation. For adjustment and validatation, two different reference measures were used; driver reported ratings of drowsiness and an electroencephalogram (EEG) based scoring scale.

My aim was to get a deeper insight about the parish clerk and how this profession has changed over time in Sweden from the Middle Ages up to the eighteenth century. Who was the parish clerk? Is it possible to find out in what way his duties changed over time? The information mainly derives from written historical sources, such aslaws. It seems like the parish clerk in the countryside often was a layman whom had to be approved by the parish, the parish priest or the bishop. His position in the early Middle Ages seems to have taken the form of assistant to the priest, participating in the liturgy.

Palliative care is founded on a holistic attitude, with the goal to alleviate suffering when a cure is no longer possible. Palliative care affirms life and regards dying as a normal process, providing possibilities of a quality time for the patient and family. Studies show that an increasing number of people choose to live the final phase of their life in their own home. A requirement for end of life care is an effective team work, where the nurse is responsible for more advanced care, and the caregiver?s provides the immediate care.

This report gives an overview of applications of the Greenroads rating system whichin turn is an environmental review system for roads. The focus of this report isapplications during the construction phase, ie on solutions which adhere to theentrepreneur's area of responsibility as opposed to the designer's. The study was undertaken in cooperation with Skanska (a global contractor andFortune 500 company) which provided a project suitable for an exemplatory study ofGreenroads. Please note that the project in particular was not specifically designedwith Greenroads in mind. Therefore and because of that the site provided anexcellent opportunity to study effects of application contra non-application. The approach of this study was to first review the system, thereafter to performinterviews with key personel at the site in different roles as to receive different viewsof selected points of application. Selected possibilities of application are cathegorizedand presented with comments and suggestions for adoption. Lastly Greenroads is briefly compared to the rating system which today is the mostwidely used by Skanska, LEED.