The purpose of this thesis was to study how internal marketing affects service quality in the tourism industry. It was decided to conduct a case study on two hotels with summer seasonal employees. Pite Havsbad and Strand Hotell Borgholm were chosen as study objects. The case was based on interviews with the hotel manager at Pite Havsbad and the vice president at Strand Hotell Borgholm, who coordinates the internal marketing at the companies. The findings were that seasonal employees do not affect service quality much.

A great number of tourists visits each day the Fox Glacier in New Zealand and are subjected todangers such as jökulhlaups. This phenomena can occur suddenly and in a destructive way when abuilt up of water suddenly bursts and releases large amounts of water. This is well known to happen atthe near by Franz Josef Glacier which has similar settings to Fox Glacier, but sparse previous researchon the subject indicates different results of whether jökulhlaups are present or not by Fox Glacier. Thisthesis therefore aims to study the conditions for jökulhlaups at the glacier. This is done by remotesensing and field observations of the sandur in the Fox Glacier Valley, qualitative interviews andliterature studies with a comparison with Franz Josef Glacier.

In Sweden, a big part of the energy use is used in the housing sector. Political goals and targets are set up which the housing sector needs to work towards. Apartment buildings are a major part of the housing sector in Sweden and therefore reduction of energy use in these kinds of buildings are key to lower the energy use in Sweden. But there are not only political incentives to reduce the energy use. Some energy?saving measures are directly profitable and should thus be performed.

Pharmaceuticals that are found in marine ecosystems are a threatening environmental concern, which is known to harm both animal and plant life. One of the reasons for this problem is that the waste water treatment techniques are not optimized to clear waste water from its pharmaceuticals contain. In this master thesis four Swedish treatment wetlands were studied, and their ability to reduce numerous pharmaceuticals in waste water. The four treatment wetlands that were studied were those in Oxelösund, Trosa, Nynäshamn and Eskilstuna. Two ecotoxicological tests and chemical analysis were used.

Stormwater run-off from surfaces such as roads or rooftops is often polluted with heavy metals and nutrients. Many of these substances can cause great damage in biota if they end up in the recipient. In Sweden constructed wetlands and ponds for treatment of stormwater are frequently used, since research has shown that these treatment ponds are reducing stormwater pollution considerably to a low cost. The knowledge of these pollutant removal mechanisms and how follow-up and assessment of the ponds should be performed is still limited.To determine the pollutant removal efficiency of the stormwater ponds it is recommended that flow-weighted water samples are collected from both the inflow and the outflow of the pond. This method demands considerable resources of time and money for installations and analysis.

Birch is the dominant deciduous tree species in Sweden but only 16 % is found in pure birch stands. The majority of the birch (51 %) is to be found in conifer dominated stands. Swedish forest land comprises approximately of 23 % mixed stands and one problem is that for mixed stands there are few management recommendations. The underlying aim of this thesis was to study the management of mixed forest stands of spruce and birch to achieve good timber quality of birch. The study was based on a literature study and measurement in a field experiment launched in 1998 by the Swedish University of Agricultural Sciences (SLU).

Based on laboratory studies with lysimeters, the concentrations of dissolved reactive phosphorus(DRP) and particulate phosphorus, which is the main part of other P (OVRP), has been studied inpercolating water. The experiment was conducted through irrigation of small soil columnscontaining clay topsoil from an experimental field in Västergötland. Three rain simulations wereconsecutively performed. DRP concentrations in the percolating water ranged between 0.2 - 0.3mg·Lclearly related to the phosphorus concentration in the soil, measured in a soil extract ofammonium lactate (P-AL). Concentrations of OVRP were relatively low and ranged between0.12 and 0.16 mg·Lwas not proven and the experiment may reflect how a relatively slow percolation of water mayrelease DRP.

This work is a quick look at the overall quality of the teaching program at Växjö University and how the program is viewed by the students, future teachers, who attend it. This work aims to deduce how Växjö University uses it's resources to improve the overall quality of the teaching program..

The purpose of this master's degree thesis was to develop an understanding of how hospital management, in the case studied, worked to achieve changes in an organization influenced by differing professional cultures. To gain insight into the conditions that may have contributed to nurses and physicians developing appropriate attitudes and behaviours, which may have affected the organization's ability to achieve the Swedish Quality Award 2012. A qualitative single case study was conducted at Karlskoga Hospital, with focus groups as well as individual depth interviews. The results of the case study showed the following conditions provided nurses and physicians the potential to develop appropriate attitudes and behaviours, which may have influenced the hospitals ability to achieve the Swedish Quality Award:  Responsibility and influence over the development processes.Participation in management teams and quality development groups as well as individual fields of responsibility.Training programs that have given insights and skills in quality management related to clinical practice.Nurses and physicians as key individuals gave legitimacy to development process, and served as management advisors.Collaboration between all kind of employees and responsibilities.Committed management.    .

This study evaluates the retention of nitrogen and phosphorus in four newly constructed wetlands in the municipality of Falkenberg, Sweden. The four wetlands have been selected because they have been specifically constructed with the aim to reduce nitrogen and phosphorus in farming areas. The process of selecting the specific wetlands has been done in collaboration with the county administration in Halland. Through field studies in collaboration with the landowners where the wetlands are sited, the areas that provide the wetlands with water were determined. The size of these drainage areas were determined in a GIS computer program. The type of land use within the drainage areas was also determined.

Denna studie erbjuder en litterär analys av gestaltandet av sexualitet i den amerikanske författaren Rymond Carvers novell "So much water so close to home". Analysen lyfter bland annat fram den obligatoriska heterosexualiteten som den teoretiseras av Adrienne Rich och hur manlig kontroll av kvinnans sexualitet inom den heterosexuella institutionen tar sig uttryck i texten.Utöver det undersöks i analysen vilka principer som kan anses ligga bakom konstrueringen av sexualitet i novellen samt hur dessa tar sig uttryck. Den aspekten av analysen tar avstamp i Judith Butlers teori om diskursivt skapade kön och genus samt den heterosexuella matrisen som utgångspunkt för all sexuell åtrå. .

The characteristic of services as an effort carried out in a "moment of truth" implies a risk for failures. This study sheds new light on how alternative offerings that customers are initially exposed to can affect satisfaction and loyalty in the service failure and recovery context. More specifically, two aspects of the initial offering are studied: promised general service quality and the presence of a promise about a specific product attribute. Based on a presentation of the main theoretical perspectives, hypotheses are formulated and a scenario-based experiment in a hotel setting is designed to explore these. The results indicate that a higher level of promised service quality can result in more positive evaluations of satisfaction and stronger word-of-mouth intentions than for a lower level of promised service quality.

This paper examines the relationship between the experienced quality in the offering of a brand, emotional attachment and consumer commitment. The study aim to explore several dimensions of the experienced quality in the offering of a brand. Further we examine two conceptualizations of emotional attachment - Brand Attachment and Brand Love - and intend to declare the two of being two separate phenomena. We then conduct a relationship-based analysis wherein the mediating ability of Brand Attachment and Brand Love, between the experienced quality in the offering of a brand and consumer commitment, is examined. Therefore we conduct a focused quantitative study, wherein 171 customers of the fashion retailer H&M have responded to a comprehensive survey both online and in-store, to examine this fun-damental relationship and its components.

This report summarize what have been done during the Master of Science Thesis that Klas Schjelderup has written for the company RANOTOR Utvecklings AB. The company is developing modern steam engines and this work should develop a machine to perform tests on a new type of piston seal that hopefully could be used in the future. The steam engines will be both volumetric and energy compact, around 1600hp/literof cylinder volume, and it will have a lot of practical applications.The new type of piston seal is hydrostatic lubricated which means that a fluid is separating two faces that normally is in contact. In this case pressurized water is used to separate the piston seal from the cylinder wall. RANOTOR have earlier formulated that at least the expander in the modern steam engine have to be oil-free, due to other components functionality in the closed water system.

Francisella tularensis, the causative agent of the zoonotic disease tularaemia, is highly contagious and potentially fatal for a wide range of wildlife species of the northern hemisphere, also humans. Although recognized as a pathogen for over 100 years, much still remains to be elucidated concerning the ecology and transmission of the bacterium, hence this literature overview aims at compiling data regarding the aquatic association and the role of mosquitoes in transmission of Francisella tularensis subspecies holartica, the sole subspecies in Sweden. While a linkage between the bacterium and natural waters stands beyond dispute, there is no consensus in the literature concerning its potential as a reservoir. However, two prevailing theories can be distinguished; one proposes the water association being mammaldependent and thus merely the result of contamination from semi-aquatic mammals living in close vicinity to the water source. The other, quite contrary, suggests mammal-independence and hence that water, possibly in association with protozoa, serves as an environmental reservoir for the bacterium.