During the last few decades a new kind of business operation have developed and this hasforced organisations to adapt themselves to a new competitive environment characterized byincreased customer demands as well as a larger amount of competitors. Therefore companieshave had a shift in their strategies from focusing on sales numbers to focusing on thecustomer. To build lasting customer relationships, in order to create customer loyalty, havebecome an important part of the organisational strategy and the collection of consumer datais essential in achieving this loyalty. Customer relationship management systems assistorganisations in managing information about individual customers as well as managing allaspects of customer contact, with the purpose of increasing customer loyalty towards thecompany. The collection of consumer data also enables for companies to design personalizedoffers to individual customers in the form of direct marketing.

This text deals with the shooting of a movie comedy. The author of this text was script writer as well as director. The film was extremely dependent upon the interpretation of the role of the leading female character, but the director and the leading actress, in spite of their willingness to cooperate, were unable to understand each other, and no creative meeting ever occurred.The film dealt, in amused distance, with male and female strategies and shortcomings, but the lack of understanding between the director and the leading actress caused the subtleties of the text disappear, so that when the film was ready it was possible to interpret it in a way that partly opposed its intentions.From the director?s point of view different aspects of the situation are investigated: what could she /should she have done? What are the obstacles for a better understanding? Is ?understanding? dependant only upon that which is verbal? Should the director not only be a director but also a kind of therapist? What is professional and what is private? Could a director who wasn´t also the script writer have seen other solutions? And how does it affect you as a female director never to have role models, only a very clear idea of what you don?t want your professional role to look like.The director thought she was being constantly compromising, but finds out she was not, she had only a different, and in appearance, friendly but manipulative strategy in trying to reach her goal: that of enforcing and implementing her personal interpretation of the script. The role of director is also a role, and must be played.

AbstractIII-essay in political science by Christoffer Harnell, autumn -08. Supervisor: Malin Stegman-McCallion. ?Nuclear Disarmament - USA and the Soviet Union 1960-2002? This essay is about USA and the former Soviet Union and their nuclear disarmament. The purpose is to explain why and when the two states begun their nuclear disarmament, as well as what caused the start of the process.

The European Water Framework Directive (WFD; 2000/60/EC) was incorporated into the Swedish legislation in 2004 through the ordinance Förordningen om förvaltningenav kvaliteten på vattenmiljön (SFS 2004:660). The objective is that all water bodies shall reach a good status by the year 2015. In Sweden the comprehensive plans of the municipalities can play a large role in reaching these goals. A comprehensive plan deals with the long term water and land use of the municipality, which can facilitate an early consideration of water management in the planning process of the municipality. In Sweden five river basin districts have been established in accordance with the Water Framework Directive.

Arbetet undersökte vad manliga och kvinnliga spelare föredrar hos en kvinnlig hjälte i ett actionspel. Inledningsvis diskuterades en rad tidigare studier kring genus i spel och annan visuell media. Därefter redogörs begreppen fysionomi och stereotyp för att få en förståelse för hur man kan dra slutsatser kring en karaktär från så lite information som en konceptbild. Därefter redogörs kända kvinnliga fiktiva hjältar från det senaste århundradet från film, spel och annan visuell media.Artefakten som skapades var fyra olika karaktärskoncept av olika kvinnliga hjältar som var baserade på en förundersökning. Förundersökningen bestod av en karaktärsstudie och en kvantitativ enkätundersökning.

National tests has been carried out in fifth grade since 1996. Spring 2011 is the first year since the start, when it is no longer mandatory for Swedish schools to carry out the tests in fifth grade. Instead the tests will be moved to sixth grade, starting in spring 2012. This thesis investigates what effects the national tests has got on the teachers planning, but also what attitude the educators have to the tests. To solve the subject, teachers that are active in fifth grade and have recently carried out nationel tests in their class, were interviewed.

Aquatic organisms are usually not exposed to single substances but rather to mixtures of toxicants in streams located in agricultural areas. The transport of pesticides used in the agricultural area in Sweden is monitored with continuous environmental supervision every year. During 2002-2008 an average of 10 pesticides were found in each sample and 40% of the samples contained substances with concentrations higher than the Water Quality Standards. Chemical risk management is normally based on single-test evaluations. A problem when assessing mixture toxicities is that the constituents and concentrations of pollutants in the environment vary greatly.

Abstract The aim of this essay has been to deepen the knowledge of how professional social workers, therapists and almoners experience working with children who have psychical disturbed parents. By interviews we have examined the experiences of people who, through their work, comes in contact with children whose parents suffer from psychical disturbance. In our interviews we have concentrated on specific themes, such as working with these children, the situation these children are in, parenthood and cooperation with other actors in the field of action. Literature has earlier shown that children with psychical disturbed parents have been difficult to discover. This was confirmed in our study.

Identification of fungi is based on macroscopic observations of morphology and microscopic characteristics. These conventional methods are time-consuming and requires expert knowledge. For the past years Matrix-assisted laser desorption ionization-time of flight mass spectrometry has been used for routine bacterial identification in clinical laboratories but not yet in the same extension for fungi. In this study three preanalytic preparation methods for fungi were evaluated in order to shorten the processing time in routine laboratory performance.Clinically relevant strains (n=18) of molds and dermatophytes were cultivated on agar plates and prepared according to the different preparation methods for protein extraction. Each strain was analyzed in quadruplicate by the MALDI Biotyper and the database Filamentous Fungi Library 1.0.The results showed that the genus and species identification rates of the least time-consuming direct extraction method were 33% and 11% respectively.

Uppsatsen behandlar hur en läsares genrekunskap påverkar dennes tolkning av en serie. Som projektarbete har jag producerat en kortare episod på fyra sidor, ur en längre serie som jag själv skapat, inom genrerna science-fiction och action. I bakgrunden går jag igenom Scott McClouds syn på serier, Bordwell och Thompssons syn på genrer, samt viss bakgrund och förutsättningar för min series mytologi, berättande och estetiska uttryck.Jag har genomfört en kvalitativ studie där jag låtit fokusgrupper med olika förutsättningar vad gäller förkunskaper och bakgrundsinformation läsa och diskutera serien.För att skapa serie-episoden har jag studerat andra seriers layout, tecknarstil och berättande. Serien bygger på ett tydligt symbolspråk med förankring i verkligheten.De slutsatser jag kunnat dra av undersökningen är att mycket bakgrundsinformation hämmar nyfikenhet och spekulationsvilja och att en hög kunnighet kring de berörda genrerna leder till en modernare syn på könsroller..

This thesis aims to study whether the Swedish corporate law is in need of additional rules regarding the composition of the board of directors from a gender equality point of view. Sweden is internationally a state that is far ahead when it comes to creating equal opportunities for all its citizens. The Swedish labour market consist of men and women to an equal degree, although this is a phenomena that is not reflected on the leading positions in the larger limited corporations listed on the stock exchange. This is a trend that definitely needs to be attended to, since women can provide crucial knowledge that is important not only to the individual corporation but also to the society as a whole. This is strengthened by the fact that demographic differences in boards stimulates creative solutions and well reasoned suggestions.The opponents to legal measures regarding affirmative action base their arguments on the fact that the shareholders right of ownership is limited as a result of such measures and also that rules regarding self-regulation through corporate governance is preferable.

The aim of this study was to get a greater comprehension of social welfare secretaries? notion of "good parenting" and furthermore how this is expressed in evaluations of investigations regarding care of children. The empirics in this qualitative study were collected with the help of a vignette containing relevant questions. Moreover interview questions were answered at seven occasions. The interviewees were social welfare secretaries that worked with evaluations of care of children.

This essay shows how administrators in two different organizations are experiencing freedom of action in their work situation. The essay is made based on a qualitative method and interviews were used to implement the study. People chosen for this study are four administrators at a governmentagency - the Social Insurance agency, and four municipal officers from different Social service offices in southern Sweden. The theoretical framework consists of Weber's theory of bureaucracy, and his discussion of the legal authority. The analysis is designed as adiscussion of the parts that were especially prominent during the interviews.

Disneys 12 animationsprinciper är ett ramverk som används av animatörer och när animationsprinciperna appliceras framhäver de en animationsstil vilket är problematiskt om de påverkar rörelsernas utseende. I undersökningen används animationsprincipen Follow Through and Overlapping Action för att undersöka om den verkar kontraproduktivt till att förmedla känslorna sorg och glädje. Follow Through and Overlapping Action handlar om att rörelser inte börjar eller slutar samtidigt. Glädje är en positiv känsla medan sorg är negativ. Artefakterna som skapas är sex animationsklipp där tre representerar glädje och de andra företräder sorg.

Under den diffusa delen av ett projekt i interaktionsdeign fattas beslut om vad som ska skapas. För att strukturera denna process rekommenderar Arvola (2013) ett ramverk för beskrivning av medierad handling. Utöver ett antal informella intervjuer med personer som använt ramverket har inga undersökningar genomförts vars resultat beskriver hur ramverket används i praktiken. Studier som visar hur ramverket bör användas för att ett användbart resultat ska genereras har inte heller gjorts, förrän nu. Genom att under två workshops studera interaktionsdesigners generera designkoncept med stöd av ramverket för medierad handling, har fyra kännetecknande aspekter av hur ett bra designkoncept kan skapas med stöd av ramverket identifierats.