Syftet med denna studie är att få en djupare förståelse för fenomenet emotionellt lönearbete och vad fenomenet innebär för butiksmedarbetare i en organisation som har kundinteraktion både face-to-face och via telefon och/eller e-post. Vi ville undersöka butiksmedarbetarnas gemensamma erfarenheter av att upprätthålla en fasad utåt mot kunderna. Även en jämförelse av resultatet mellan den fysiska butiken och web-shopen har gjorts. Den teoretiska utgångspunkten influerades av den tidigare forskningen som finns och grundas i Erving Goffmans dramaturgiska perspektiv och Arlie Hochschilds teori om emotionellt lönearbete. Resultatet bygger på sex djupgående semistrukturerade intervjuer ur ett fenomenologiskt perspektiv.

Introduction: In Sweden the definition of ambulance nursing is the examination and treatment of sick or injured people done by ambulance nurses during transport.  This means not only focus on the illness or injury but also the human being treated. The paramedic service must be based on the presumption that the medical needs of the patients are guaranteed, and that the expectations and demands of the public are satisfied. Competence and availability are basic terms for a well-functional paramedic service. There is a lot of pressure put on the people working with pre-hospital nursing. One mistake can lead to serious consequences for the patient.

At Forsmark nuclear power plant the rather old-fashioned software COPTA is used in containment safety analysis. There exists a desire within the organisation to introduce a more modern software with ability to more detailed modeling and increased usability.The goal of this thesis was to evaluate the software APROS in containment safety analysis. APROS models describing one of the containments at Forsmark NPP have been developed. Two simulations of typical containment incidents, one of them a large pipe break, have been made where containment safety parameters such as pressure and temperature are studied. Results are analyzed and verified against results from corresponding COPTA models.

The Swedish sports retail industry has experienced extensive growth during the last decade, and this has attracted new entrants to the market, both start-ups and international followers. This has inevitably put more pressure on incumbents, which are now confronted with major challenges as how to retain their customers and market shares. Customer loyalty has been proved to be an important factor for customer retention and proposed to constitute inertia of switching behavior. In light of this problematization, the purpose of this study is to describe the underlying factors of loyalty and whether purchase habits could further explain customer loyalty. The aim is also to understand the strategic implications of the factors involved.

Introduction: Increased ill health in the workplace in terms of increased workload, stress and pressure from employers is common in Sweden today, which may lead to a future variety of medical conditions and disabilities. Aim: The aim of the present study was to describe what employees at companies in the health industry experienced as a health and illhealth on a workplace. Method: A qualitative approach was used in which the interviews were based on an interview guide. The method of analysis was thematic analysis in which three themes emerged. Results: Tree themes emerged; a social interaction with colleagues, good leadership, and access to health care and movement.

The aim of this study was to investigate the individual meaning of experiences of migration and day-to day life experiences before and after migration, of women that had migrated from the Middle-east area to Sweden. This was to be done with a psychological health perspective looking for stressors and salutogenic factors. A phenomenological approach was used. Eleven women where interviewed with three open questions on a trajectory theme. The analysis was supported by software Sphinx Lexica and software MCA-Minerva.

The term ?good marketing practice? in the 4 § 1 section Swedish marketing law (Marknadsföringslagen 1995:450) has a wide meaning. Besides 5-13 d §§ and 17 §, the term also covers other non legal rules. The essay intends to define the legal meaning of the term as well as examine how it is experienced of laymen in the area. According to 1 § Swedish Marketing law aims to protect business men and consumers from unjustified marketing.

Hypertoni är vanligt förekommande i dagens samhälle och anses därför ha blivit en folksjukdom. Uppskattningsvis har 1,8 miljoner av Sveriges vuxna befolkning hypertoni. Hypertoni står för cirka 13 procent av den totala dödligheten i världen, och ses som en riskfaktor till ett stort antal hjärt- och kärlsjukdomar. Idag finns det internationella riktlinjer för vård av hypertoni i bland annat England och USA. Dock saknas det specifika svenska riktlinjer för vård av hypertoni.

Syfte:Syftet med undersökningen var att beskriva vad som formar ungdomars attityd till rökning. Metod:Sex kvalitativa intervjuer genomförds med ungdomar i åldern 14-15 år. Kategorier utarbetades genom analys av intervjuutskrifterna. Resultat:Det framkom att ungdomarnas attityd formas dels av yttre faktorer som närståendes rökvanor och dels av inre faktorer som nyfikenhet. Ungdomarna ansåg även att om cigaretter varit så ohälsosamma som det påstås så hade de varken tillverkats eller sålts.

The ability of emigrants to contribute to their homelands through the sending of remittances has been intensely recognised in recent years. This is especially true for developing countries for whom this money is seen to be an important source of funds from abroad. Eritrea is often mentioned in terms of success in the way they have mobilised the capacities of their diaspora. Since the Eritrean independence in1993 adults in the diaspora have been asked to contribute two per cent of their income to the Eritrean state. They have also been asked to make other donations at times of need.

TitleThe profession of Children's Librarians. Identity and vocation.AbstractThe aim of this Master's thesis is to investigate the professional identity of Children's Librarians in order to contribute to a deeper understanding to the professions of librarians. This places the thesis in the field of Library and Information Science that studies the profession. The definition we use to understand profession suggests that all librarians take an active part in negotiating their professional role and library enterprise.Our empirical material consists of interviews with eight Children's Librarians. Using a qualitative method was the best way to gain an understanding for the participant's own experiences of their professional identity.

Swedish biogas is currently produced mainly by anaerobic digestion of sewage sludgeat sewage treatment plants, landfills and anaerobic digestion of household or industrialwaste. Also cattle ma-nure from farms can be used to produce biogas. Upgradingbiogas represents an increase in methane concentration from about 65 % to about 97%. In addition, particles and contaminants must be sepa-rated from the upgradedbiogas. There are various methods for upgrading and this report compares sixdifferent methods with respect to environment and economy: water scrubber,Biosling, cryo technology, chemical absorption, Pressure Swing Adsorption (PSA) andmembrane separation.According to the used ORWARE model, chemical adsorption with amine has the leastenvironmen-tal impact (methane emissions) and the lowest costs.

AbstractTeenagegirls with Asperger syndrome ? copingstrategiesThe aim of the study has been to describe how teenagegirls with Asperger syndrome (an inside-out perspective) experience their possibilities to social interaction in the society.The specific questions for this study are:? How do the participants apply copingstrategies?? Experiencies of getting the diagnose Asperger.? Experiencies from living with the dissorder Asperger.? The Participants life situationIn this study I use a qualitative attempt where I interview five teenagegirls. Then the interviews were analysed with a phenomenological attempt with the intention to create at picture of the girls? world. The result of the interviews presents from the interviwguides area and interpret towards the background of earlier research that present in this study.

Many organizational changes have been accomplished in elder care since the 1980's and many of those have been influenced by market mechanisms. The purpose of this study is to examine how the implementation of these market mechanisms has affected three important aspects in the work situation for personnel. These aspects are, demand, control and support. To attain the purpose of this study, five qualitative interviews with home care personnel have been carried out. The interview material has been analyzed and structured with the help of Karasek and Theorells demand-control-support model.

Thoroughbred racehorses have suffered from exercise-induced haemorrhage for over 300 years. Almost all competing horses develop exercise-induced pulmonary haemorrhage (EIPH) at some point but most horses don?t suffer from reduced competing capacity due to the disease. The cause of the exercise-induced haemorrhage is unknown. The most believed theory today is that EIPH is induced by pulmonary stress failure caused by pressure over 100 mmHg in the pulmonary arteries during exercise.