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5748 Uppsatser om Customer focus - Sida 63 av 384
Sätts hyresgästen i fokus?
På grund av den bostadsbrist på som idag delvis råder på hyresrättsmarknaden, kan frågan ställas huruvida fastighetsföretagen har incitament till att arbeta kunddrivet för att därmed öka sin konkurrenskraft. Att allmännyttiga bostadsbolag ska drivas utifrån affärsmässiga principer bestäms genom en ny lag från 2011 - Lag (2010:879) om allmännyttiga kommunala bostadsaktiebolag. Den nya lagstiftningen medför också ett nytt hyressättningssystem. Dessa förändringar kan komma att medföra nya spelregler på marknaden som innebär en ökad konkurrens bland fastighetsföretagen samt att kunden kan komma att ställa högre krav på sin hyresvärd. Studiens syfte är att kartlägga och jämföra huruvida fastighetsföretag sätter sina kunder i fokus samt att kartlägga hyresgästers upplevelser vad gäller trivsel i sitt boende och vad de anser vara en idealisk förvaltning. För att kunna besvara syftet har en kvantitativ enkätundersökning med ett visst inslag av kvalitativa, öppna, frågor riktats mot hyresgäster från två fastighetsbolag, ett allmännyttigt och ett privatägt, och från två olika bostadsområden.
Flerpartslogistik med fokus på rutter, fyllnadsgrad och miljö
The globalization has increased the trade between different places and countries. Products are now available from all over the world, but this requires transports that have consequences in the environment as well as the economy. New professions are creates that do formality, organize, administrate and implement other businesses transports. Their operations are between the business and customer and they are called logistics companies. The purpose of this report was to study third-party logistics and why more and more companies use this logistics services.
Vilka faktorer inverkar vid valet av transportföretag? : En fallstudie om företagskunders resonemang och prioriteringar vid köp av transporttjänster och val av transportföretag.
During the last couple of years the focus for many businesses have moved from just being price oriented to include such factors as quality, flexibility, service, delivery precision and environmentally friendliness. The shift in viewpoint arises from the increasingly competition on the market and the hard economic atmosphere. It has become more important to differentiate the company and its products to be able to increase market share. The purpose with this master?s thesis was to get a better understanding on how companies (customer to DHL) are reasoning and prioritizing when choosing Swedish carriers.
Ungdomars förhållningssätt till cannabis - En kvalitativ studie med fokusgruppsintervjuer i en västsvensk kommun
Introduction: The current research shows that cannabis use is increasing, while alcohol use is decreasing in many countries. The reason for the increase is considered to be the increased availability and that adolescents attitudes towards cannabis has become more liberal. Aim: This qualitative study aimed to examine adolescents attitudes and knowledge about cannabis. Methods: Data has been collected from focus group interviews with adolescents aged 15-18 years, in a west Swedish municipality. Participants were recruited through visits to secondary and upper secondary schools.
Effektmätning i pump
The interest for power and energy measurement has greatly raised with todays increasing electricity prices and enviromental awareness. In the search for energy efficient solutions, the measurements are more complex due to increasing of non linear components. Harmonics and non sinusoidal voltages put high demands on sampling and filtering. Meanwhile, the price must be controlled so the customer still will find it interesting to invest in smaller plants. ITT W&WW asks for a robust, heat resistant power meter with compact dimensions to allow mounting inside the casing of a pump.
Modulär Mekanikstruktur för Nanosatelliter
The objective of this thesis was to present a design proposal on a modular mechanicalstructure for a nanosatellite. The size of the structure should follow the CubeSatstandards. This standard divides satellites in units (U), where 1U is equivalent to acube where sides measure 100 mm. 2U corresponds to the same volume and size as2 assembled 1U structures, and so on. The focus was to develop a structure in theorder of 3U and 6U.At the integration in the satellite launch rocket, there are a couple of differentinterfaces, where the structure is adapted to common ones; P-POD and CSD.
Strategisk styrning av intranät: Centrala val att uppmärksamma
Having an intranet as a source for information and communication is common in most contemporary organizations. Research shows that the intranet in itself does not have an explicit area of use, and that leaves every organization to make decisions of the associated functionality on their own. At the same time the strategic opportunities that the intranet could bring get lost somewhere along the way. This means that problems regarding the strategic use of an intranet becomes apparent and may result in loss of investments for the organization. The purpose of this thesis is to identify central choices that can be used as points of discussion and help organizations to work with their intranets on a more strategic level.
Application of Design for Safer Urban Roads and Junctions: Selected Countermeasures
Road design with focus to safety has been extensively developed in last decades in Nordic and some other EU countries with the main aim to achieve a decrease in a number of accidents and fatalities on the roads. These countries gained many valuable experiences, but they had to sacrifice great effort, expenses, and time to reach the present art-of-state. The purpose of the Master?s Thesis is to review some design approaches with focus to safety and discuss the general way that they may be applied. The Master?s Thesis studies safety in three levels: (i) general - design standards, national safety policies and road hierarchy; (ii) local authority and road administrator; and (iii) three specific safety countermeasures - junctions, pedestrian crossings and traffic calming.
Machobögen, Brukspatronen, Vapendragaren & Queerkvinnan : En kvalitativ analys av män och kvinnor i HBT-magasinet QX
The aim of our study was to examine how homosexual and heterosexual men and women are represented in the Swedish magazine QX, a magazine for gay, bisexual and transgender people. We wanted to find out what kind of roles the persons in QX appears in, and inquire the relationships that exist between them.We analyzed the texts in twelve magazines, from December 2008 to November 2009, in order to get the most current results as possible. We used a discourse analysis, with focus on identities, relationships and the representation of the world. Representations, gender, hegemonic masculinity and stereotypes have been significant theories to analyze our results.The results showed that the successful gay man is the most important person in QX. He is the perfect masculine macho fagot, who is highest in rank.
En förändrad värld, en omdanad säkerhet? - En studie om klimatförändringars effekt på svensk säkerhetspolitik
The concept of national security has been a matter for debate during recent years, especially in academic fields. Criticism has surfaced since the end of the cold war, directed towards the traditional perspective's dogmatic focus on armed threats and interstate war. Questions concerning an oncoming paradigm shift have been raised, regarding a widening of the security agenda among national states to also include alternative threats, such as environmental hazards. In this thesis, the focus lies on the effects that climate changes have caused in the Swedish national security agenda during the last 15 years. Swedish policy documents show that there have been some major changes, not only the widening of the security agenda but the entire security domain seems to have changed.
Wes Andersons färgstarka värld : En studie av färg i film
AbstractThe focus of this essay is the american director Wes Anderson and the use of colour in his films. I also put some focus on colour as a neglected element in film studies, and what has caused this neglect. In my own research, I have analysed three of Anderson's films: Bottle Rocket (1996), The Royal Tenenbaums (2001) and The Darjeeling Limited (2007). To get a broad sense of a films use of colour, I have investigated the colour scheme, the colours of the costumes, as well as colour patterns. I have also interpreted the symbolism related to certain colours and then used the results of the analyses to answer the question; "how does Wes Anderson use colour, and in which film is this most apparent?" A very generalizing answer to this question, is that Anderson use colour as a means of signifying the characters' feelings and ambitions, and also their relations to the themes of the films.
Från WOW till OH SHIT! : - En studie om värdeskapande i konsertsammanhang
Our purpose with this research is to highlight that there is a scope for increased value creation in the experience room during concerts, and how value-enhancing strategies can be a competitive advantage for different venues. In our investigation of this we have worded the following research question: How is the perceived customer value affected during a concert in the experience room and its physical environment? With the background in this question we have identified three key concepts that we believe are the influence of the total concert experience which are; sensory experiences, interaction and identity. From these concepts we have drafted a number of propositions to test the reality by our empirical data collection. .
Sociala mediers påverkan påfastighetsmäklarföretag : ett framtidsperspektiv
Syfte: Syftet med denna uppsats ligger i att undersöka hur svenska fastighetsmäklarföretag använder sig av sociala medier i sitt vardagliga arbete. Vi har undersökt hur komponenter så som kundfokus, marknadsföring samt försäljning återspeglas mot företagen i och med deras inträde i de sociala medierna.Metod: Vi har använt oss av en kvalitativ metod i arbetet och det grundar sig på en empirisk studie där vi bearbetat inhämtat material ifrån intervjuer. Vi har även haft en kumulativ inriktning i vårt arbete för att på så sätt få en mer unik aspekt på arbetet.Resultat & slutsats: Resultatet visar på att det finns en stor möjlighet för svenska fastighetsmäklarföretag att använda sig av sociala medier i ett syfte som ligger i att öka försäljningen. I dagsläget anser vi inte att medvetenheten hos svenska fastighetsmäklarföretag gällande sociala mediers betydelse är tillräckligt stor. Dessutom finns inte en insikt om att den förmodade framtida expansionen av sociala medier.
Bilderbokens förmåga att skildra relationer : Analys av fem bilderböcker med fokus på relationen mellan barn och vuxna
This study analyses five different picture books from the last few decades. The aim of the analysis was to investigate how relations between children and adults are presented in the picture books. One way to achieve this has been to focus on the adults? presence or absence in the narrative, and also what kind of authority the adult(s) can have in the action and how it can affect relations between children and adults. The idea is that this degree project can be adapted for practical use in school.
Hållbarhetsredovisning i svenska företag: - utveckling, trender och drivkrafter
This study aims to investigate development and reasons behind sustainability reporting in large Swedish companies. By examining 15 companies? environmental and sustainability reports between the years 2000 and 2008, data was collected on matters such as frequency, scope and design. Identified trends were to a large extent in line with previous studies on international development; sustainability reporting is growing in several aspects. The authors have found one major reason for this development to be increasing requirements and expectations from stakeholders and a need for companies to legitimize their actions.