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1737 Uppsatser om Customer Satisfaction - Sida 65 av 116
Kartläggning av reparationsprocessen på Westermo Teleindustri AB : Identifiering av slöserier och förslag till förbättringar
This report is the result of a thesis performed at Westermo Industrial Ltd with its headquarters in Stora Sundby and it sums up the author's studies for University Engineering in Innovation, Production and Logistics at Mälardalen University.The main goal of the thesis was to identify problems and suggest actions that lead to the reduction of the repair time from 3 weeks to 2 weeks. The key questions that were answered in order to achieve the thesis objectives are: What are the biggest challenges that make the repair process time last for 3 weeks? What are the necessary means and measures in order to reduce the repair length to 2 weeks? The author adjusted the work to the Swedish repairs, repair issues that arise from sell unit Westermo Data Communications AB with its office in Västerås and performed the status report by mapping the repair process, through using observations, interviews and bibliography research studies. A flow map of four sub-processes (Inbound Delivery, BackOffice, Repair Department, and Logistics) was made and each section was observed, where also the employees were interviewed. Data that has been collected was analysed by the author and the decision to execute a workshop that affects Repair Department and Logistics was made.
Store Image Perceptions in International Retailing: an Empirical Comparison of IKEA?s
It has been found that customers in the home market perceive the retailer?s store image more positively than customers in the host market, even though this study has found that theretailer?s store image is generally perceived very positively by customers in both examined markets. In addition, this thesis has found that there is a significant difference in how IKEA?smanagement and customers perceive its store image. It can also be concluded that IKEA management perceived store image more positively than customers.
Design Management för Remote Control Sweden AB
This Degree Project is a cooperativ work with the advertising agency PAX in Falun and the industrial companyRemote Control, who constructs and sells actuators for the global market.The assignment concerns bringing out a graphic profile, or with another expression a Design Management, forRemote Control AB graphic materials. Remote Control AB has a quality certification ISO 9000 and is workingwith, when this report was wrote, an environment certification ISO 14001.The Company has been paid attention to Internet and other media.The supervisors are familiar to that Design Management is a soon coming competition element, like quality andenvironment management.This Degree project contains research, analysis and the construction of graphic material. The research has beencommitted most of the time to trace the customer, the market and the competitor, because its the most importantphase. It?s also important looking at competitor?s way of working with marketing management, so you can separatethem from the own company..
Unga människors upplevelse av övervikt. Vilken roll har skolsköterskan? : En litteraturöversikt
Ungdomstiden är en kritisk period i livet med fysiska och psykiska förändringar. Övervikt och fetma ökar bland unga människor och påverkar deras hälsa. Syftet med denna studie var att beskriva unga människors egna upplevelser av övervikt och detta gjordes i en litteraturöversikt. Tre databaser användes för litteratursökningen, som genomfördes med hjälp av nyckelord som bedömdes relevanta för ämnet. Artiklarna bearbetades och resultatet sammanställdes i fyra olika områden: Kroppsuppfattning och utseende, Upplevd hälsa, Sociala relationer, Skolsituationen.
Vilka personliga egenskaper är utmärkande för spelberoende indivder samt vilka konsekvenser medför ett spelberoende för individen
For many individuals gambling gives an opportunity for relaxation and social relations. The positive effects of gambling are for most individual?s considerable more than the negative effects. Even if gambling gives positive effects there is individuals that cannot control there gambling and therefore develop an addiction which disturb there life situation and health. The aim of this study was to describe which personal characteristics distinguish people with a pathological gambling and which psychological, physical and social consequences this pathological gambling causes for the individual.
Postoperativ smärta ? en litteraturstudie som beskriver patienters postoperativa smärta
Bakgrund. Många patienter oroar sig inför kirurgiska ingrepp. Ett av
orosmomenten är smärtan efter operationen. Smärtpåverkade patienter utsätts för
ett lidande. Detta lidande bryter patientens naturliga förhållningssätt till
den levda världen.
Diabetessjuksköterskan inom primärvården FyrBoDal
Syftet med litteraturstudien var att kartlägga sjuksköterskans och patientens syn på egenvård vid typ två diabetes. Studien genomfördes som en systematisk litteraturstudie. Materialsökningen har skett via facklitteratur, Internet samt databaserna Blackwell Synergy, EBSCO HOST, Elin@Dalarna och Ovid. Sökorden var diabetes, education, empowerment, management, nurse, nursing, patient, satisfaction, selfcare. Totalt användes 31 referenser till studien varav 16 empiriska artiklar låg till grund för resultatet.
Anknytningsstil : En undersökning om arbetstillfredsställelse och anknytningsstil hos anställda i vårdsektorn
Syftet med föreliggande studie var att undersöka anknytningsteorin i relation till arbetslivet. Anknytningsteorin behandlar samspelet mellan omvårdnad och anknytning. Teorin omfattas av olika anknytningsstilar: trygg, undvikande och ängslig, som människan utvecklar beroende på hur de behandlas av sin primära vårdnadsgivare under uppväxten. Det huvudsakliga syftet var att undersöka om trygg anknytningsstil genererar hög arbetstillfredsställelse. Studien utgick från Self Determination Theory som bygger på att behoven autonomi, kompetens och samhörighet bör uppfyllas för att skapa motivation och därmed nå högre tillfredsställelse.
Sammanställning av möjligheter att konvertera ICD till AIS för bedömning av risken för medicinsk invaliditet : En systematisk litteraturstudie
The aim of this study is to create an increased understanding of shared leadership and how it takes shape in the relationship between first-line managers in human service organizations. Shared leadership is seen as a complement to the traditional one-man leadership and briefly means that two managers share the role that usually is held by a single leader. The study has a qualitative approach based on semi-structured interviews with managers in human service organizations. The interviews mention the mangers thoughts and experiences about shared leadership and gain approval in the hermeneutic science field. The study is analyzed based on symbolic interactionism where perspectives from the theoreticians Mead and Goffman are used.
Anestesisjuksköterskors upplevelse av barnanestesi
AbstractThe aim of this study was to describe the anesthesia nurses experiences of pediatric anesthesia in two surgical wards, a general surgery department and a day surgery surgical department at two hospitals in central Sweden. The study had a descriptive design with a qualitative approach, in which ten anesthetic nurses with more or less experience in children's anesthesia participated. Data were collected using semi-structured interview questions and were analyzed using qualitative content analysis. The results were reported based on a theme, three sub themes and nine categories. The theme When skills, tactfulness and interpersonal skills come to a head, with three sub themes Being prepared and ready, Interacts and open for participation and Emotional tension.
Faktorer som påverkar kunders relation till ICA
SammanfattningDet förekommer dagligen företag som anordnar tävlingar och lotterier på Facebook utan att ta hänsyn till lagar och regler. Företagen saknar allt som oftast lotteritillstånd och bryter därmed mot 9 § Lotterilagen. Det kan även ifrågasättas huruvida de tar hänsyn till bestämmelserna i Marknadsföringslagen (MFL). Marknadsrättsliga regler om god marknadsföringssed, reklamidentifiering och vilseledande marknadsföring är frågor som kan komma att bli aktuella vid en marknadsrättslig bedömning.Syftet med uppsatsen är att undersöka huruvida det är förenligt med gällande rätt (de lege lata) för företag att lotta ut gåvor på Facebook genom att användarna skall gilla och dela en statusuppdatering. Samt att undersöka på vilket sätt det kan tänkas strida mot gällande lagstiftning för marknadsföringsåtgärder.Det är idag tillåtet för företag att anordna pristävlingar, det som då krävs är att deltagarna genomför en viss motprestation.
Värdenihilism, värdeobjektivism och demokratins praktik
ABSTRACT Title: 4000 seats to Sandviken - The business discourse development from 1921 to 2012 seen through two sports stadiums in Sandviken Level: Final assignment for Master Degree in Business Administration Author: Signe Jernberg Supervisor: Lars Ekstrand Date: March 2012 Aim: The aim of this paper is to investigate the business discourse emergence during the 1900s and to make a contribution to how a business administration discourse can be seen today. Method: The business discourse is examined through a inventory of how business theories, practices and ideas have enabled the design of two sports facilities, Göransson Arena And Nya idrottsplatsen in Sandviken Municipality. The inventory is based on material gathered from Sandviken Municipality archives and from Göransson Arenas' own archives. The archives consist of such things as board meeting protocols, annual reports, bookkeeping, drawings, photographs and more. The method is based on Foucault's discourse analysis, focusing on his archaeological period.Results & conclusion: The archives show how business ideas, theories, and expressions can be seen in the two arenas. The results show how the concepts of customer, company and association are present in the design of the two arenas in different ways.
Egenvård vid typ 2 diabetesur ett sjuksköterske- och patientperspektiv
Syftet med litteraturstudien var att kartlägga sjuksköterskans och patientens syn på egenvård vid typ två diabetes. Studien genomfördes som en systematisk litteraturstudie. Materialsökningen har skett via facklitteratur, Internet samt databaserna Blackwell Synergy, EBSCO HOST, Elin@Dalarna och Ovid. Sökorden var diabetes, education, empowerment, management, nurse, nursing, patient, satisfaction, selfcare. Totalt användes 31 referenser till studien varav 16 empiriska artiklar låg till grund för resultatet.
Reglering av naturgasdistributörer : En undersökning av benchmarking på marknaden för naturgasdistribution
This paper discusses the advantages and disadvantages of using different benchmarking models to measure and compare the efficiency of Swedish gas distributors. It also discusses to which extent the results of a benchmarking study should influence the revenue-cap which will be implemented in the gas distribution sector in Sweden from year 2011. The discussion is based on arguments from both theory and practical applications of benchmarking. The results suggest that benchmarking Swedish gas distributors against distributors in another country using a parametric model is most favorable, but the reliability will be increased if non-parametric models are used also. Partial and total productivity measures could be used to confirm results of other benchmarking analyses.
Sexualitet efter en hjärtinfarkt- Behovet av information
Sexuality contains more than just reproduction and is an important part of quality of life. Chronic disease can lead to sexual dysfunction for both males and females. The nurse plays an important role in informing and teaching. Throughout dialogue and observations the nurse can detect possible problems, document and then take measures. The study was performed as information retrieval of literature where the cause was to highlight sexuality for patients that have experienced a myocardial infarction.