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2490 Uppsatser om Customer Satisfaction Index - Sida 61 av 166
Personalchefers upplevelse av den egna psykosociala arbetsmiljön
Syftet med denna studie var att undersöka hur personalchefer upplever sin egna psykosociala arbetsmiljö, vad det gäller arbetstillfredsställelse (motivation och kommunikation), arbetsrelaterad stress och ledarskap. En kvalitativ studie genomfördes med sju semistrukturerade intervjuer och utifrån ett grundläggande tematiskt tillvägagångsätt analyserades det insamlade materialet. Sammanfattningsvis indikerade resultaten att personalcheferna upplevde sin psykosociala arbetsmiljö som god, trots höga krav och perioder av stress. Kontakten och arbetet med människor visades ha en stor betydelse för personalchefernas arbetstillfredsställelse. Resultatet visade också att chefserfarenheten gav goda förutsättningar för stresshantering och ledarskap..
OMBYGGNAD AV TRAFIKPLATS : Ekhagsmotet i Jönköping
We have the tradition in Sweden to build villas and houses with a wooden framework. It has become natural for us because we have so much forest in our country. Building with wood has advantages, it is easy to process, but also disadvantages, as it is sensitive to moisture.Finland has long made use of the thermal blocks to build villas. It is a type of bricks that are a bit like a sandwich element, with a core of EPS and concrete on both sides of the core material. The concrete is hollow, so that after the walls has been bricked up you pour concrete into the hollow bricks.The issue of this report is to find out if concrete can be an alternative to wood as framework material in villas.
Fondbolagens resultat och framgångsstrategier : En jämförande studie mellan stora och små förvaltare av svenska aktiefonder
Syftet med uppsatsen är att ta reda på hur resultatet skiljer sig åt mellan stora och små fondbolags Sverigefonder. Skillnaden försöker vi förklara med avseende på organisationsstruktur och förvaltningsstrategier.Vi har valt ut tre svenska aktiefonder som förvaltas av tre olika storbanker i Sverige, samt tre svenska aktiefonder som förvaltas av tre mindre fondbolag. Vi har beräknat dessa fonders risk samt avkastning för att se vilka fonder som klarat sig bäst. De mått och modeller vi använt är standardavvikelse, beta, aktiv risk, CAPM, Alfa, Treynorkvoten och Sharpekvoten.Vi har försökt ta reda på hur de olika fondbolagen arbetar genom intervjuer, information från hemsidor på Internet och annat skriftligt material.Empirin består av presentationer av fondbolagen, fakta om de olika fonderna samt den information vi samlat in om förvaltningsarbete. Det sistnämnda innefattar hur många som arbetar med fonderna, hur de interagerar med varandra och hur det går till när de avgör vilka aktier som ska ingå i fonderna.Efter att ha räknat ut alla riskmått och avkastningsmått stod det klart att bankerna har presterat betydligt sämre än de mindre fondbolagen.
Ip-telefoni med Skype som ett alternativ till PSTN för privatanvändare
The project is a practical and theoretical test of IP telephony with Skype in order to form a base for a comparison between IP-Telephony with Skype and the Public Switched Telephony Network (PSTN). PSTN is the common standard that most of us use for telephony today. The objective for the study is to simplify the choice between PSTN and IP-Telephony for the Swedish private customer user group. The project is supposed to answer the following questions. - How easy is it to start using IP-telephony with Skype? - How is the quality of IP-telephony compared to PSTN? - Are all services provided by PSTN available and accessible using the IP-solution? - How are the usability and the availability of support with IP telephony? - Is IP-telephony a cheaper solution and in that case under which circumstances? Within the project a collection of practical and theoretical tests have been performed to be able to form an opinion on the IP-solution in the following areas, installation, function, quality, usability, costs, accessibility and security.
Det Webbaserade kundmötet : En teoretisk analys av användares erfarenheter, upplevelser och attityder i mötet med kommersiella webbplatser
This paper aims to discover if the customers meeting with a company?s website can be described through theories derived from both web usability and theories concerning physical meetings between customers and salespersons in a traditional way. The conducted research involves five interviews as well as participating observations witch where analyzed with a hermeneutical approach. The most prominent results are that the web based customer meeting can be described through both of the theoretical perspectives witch results in a broader and more colorful portrayal of the individuals encounter with a commercial website..
Matematikverkstaden : Dess påverkan på elevers förståelse och färdigheter för tals betydelse, storlek och olika uttrycksformer
This study has been conducted with the purpose to examine the marketing effects of waiting lines on the customer- and brand experience. Our ambition has been to describe how the waiting line can be used to heighten the positive experiences. The study has had a qualitative, as well as an inductive approach towards the subject. The study is mainly based on nine interviews with a total of ten respondents employed at nine different companies relevant to the subject. In the final chapter of this study we present our results and conclusions..
Elevers upplevelser av extra anpassad skolidrott- en intervjustudie
The Swedish curriculum says that the education will adapt and take notice of every child?s individual condition and needs. Every child has the right to development, to feel the happiness of growing and to experience satisfaction of making progress and overcome difficulties. In every class it is often children who need adapted physical education. The earlier these children can get support and practice, the bigger the chance is that they will catch up.
Adaptive Capacity through Complex Adaptive System
Problem: The corrugated board industry is highly affected by customer uncertainty, various demands and short delivery times. In combination with a complex multi-step production process managers have to be able to identify bottle-necks and gain knowledge and understanding of how different changes in process will affect the production output. <br/><br/>Purpose: The purpose of this master thesis is twofold, (1) to examine applicability of complexity theory through agent-based modelling on a production process (2) to identify improvement areas in order to increase the production output at SKS production site in Eslöv, by modelling and simulating the production process through an agent-based model. <br/><br/>Method: The chosen method of this study is a combination of a case study and a complex system approach. The empirical data was collected through interviews, observation and document studies which were analysed through an agent-based simulation model.
Pilotinstallation av fast och fjärravläst nätstationsmätning : Identifiering av för- och nackdelar med nätstationsmätning, Mälarenergi Elnät AB
Today?s electrical grid companies understand that better knowledge of and information about their grid can help realize a smart grid network. One way to gain better knowledge and information about the low voltage network is to install measuring equipment on the substation transformer´s secondary low voltage side that measures the low voltage network losses for that specific substation. By doing so, grid companies can, due to the calculation of the low voltage network losses, identify and address issues such as illegal power dissipation, unmeasured power outtakes, and unsatisfied technical documentation for the substations low voltage network.During 2012, Mälarenergi Elnät AB had a total electrical network loss (both medium and low voltage network losses included) of three to four percent of their total distributed electrical volume. Converting this energy volume into a monetary figure this accounts for a loss of around 30 million Swedish crowns.
3D Anpassning
This report summarize a simple and efficient way to convert 2D into 3D designs. It explains the benefits of a 3D design compared with 2D, and how those benefits may be used.It will also give the reader a presentation of the company Clean Air Technologies, which for the most part constructs cleaning facilities for power plants. How to create 3D-libraries for some of those facilities will be introduced in this composition.The collaboration with Clean Air Technologies has resulted in several 3D animated movies and rendered images. This has increased the quality of the companies offer presentations, which has made it easier for the prospective customer to get an improved overall image of the power plant design..
Entreprenöriellt lärande Utvärdering av ett utvecklingsprojekt
Abstract This study is an evaluation of a development project, seeking to work for entrepreneurial learning, starting from John Hattie's findings on the significant factors for visible learning. The study is based on action research a method together with a questionnaire, focused interviews and observation, by the issue of How do students perceive entrepreneurial learning? The results show that the methodology contributes to a more active learning and greater work satisfaction among students. The results also reinforce the thesis of the formative assessment and the importance of reflection for increased metacognition. The work identifies the project's educational shortcomings and strengths, and lays the foundation for further development towards full implementation of entrepreneurial learning in a secondary activity that works to prepare students with special needs for the labor market..
Kommunikation och organisationsengagemang : Om sambandet mellan vertikal samt horisontell kommunikation och organisationsengagemang
Syftet med studien var att ta reda på om det går att predicera medarbetares organisationsengagemang utifrån organisationskommunikation, såväl mellan chef och medarbetare som medarbetare emellan. Detta gjordes genom att 118 medarbetare fick besvara en enkät bestående av delar från Communication Satisfaction Questionnaire (Downs & Adrian, 2004). Studiens huvudresultat visade att organisationskommunikation delvis kunde förklara variansen i organisationsengagemang. Resultaten diskuteras i termer av hur och varför organisationer som har en upplevd god organisationskommunikation, både mellan medarbetare och chefer och medarbetare emellan, skapar ett starkare organisationsengagemang hos sina medarbetare..
Tillval och anpassning : kundens valmöjligheter vid köp av nyproducerad bostadsrätt
Background: The real estate market has previously been subsidized by the government. The construction has been characterized by standardization and large scale complex. In the current situation there are other conditions on the real estate market, subsidies do not occur at the same degree and the market is more competitive. Customer influence has also changed. Today the customers want to customize their apartment by personal needs and lifestyle.
Ip-telefoni med Skype som ett alternativ till PSTN för privatanvändare
The project is a practical and theoretical test of IP telephony with Skype in
order to form a base for a comparison between IP-Telephony with Skype and the
Public Switched Telephony Network (PSTN). PSTN is the common standard that most
of us use for telephony today. The objective for the study is to simplify the
choice between PSTN and IP-Telephony for the Swedish private customer user
group.
The project is supposed to answer the following questions.
- How easy is it to start using IP-telephony with Skype?
- How is the quality of IP-telephony compared to PSTN?
- Are all services provided by PSTN available and accessible using the
IP-solution?
- How are the usability and the availability of support with IP telephony?
- Is IP-telephony a cheaper solution and in that case under which circumstances?
Within the project a collection of practical and theoretical tests have been
performed to be able to form an opinion on the IP-solution in the following
areas, installation, function, quality, usability, costs, accessibility and
security.
In order to study usability, a test group of ten persons have been used to
evaluate the usability of the system.
Finns det något samband mellan skuldsättningsgrad och P/B tal? : En studie av svenska börsnoterade bygg- och fastighetsbolag före, under och efter finanskrisen
Background: The real estate market has previously been subsidized by the government. The construction has been characterized by standardization and large scale complex. In the current situation there are other conditions on the real estate market, subsidies do not occur at the same degree and the market is more competitive. Customer influence has also changed. Today the customers want to customize their apartment by personal needs and lifestyle.