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2490 Uppsatser om Customer Satisfaction Index - Sida 45 av 166
"Använder ni samma symboler, det gör ni inte va?" : Ikon, index och symbol: En analys av teckenbruk inom Försvarsmakten, Räddningstjänsten och Polisen.
Institutionen för datavetenskap (IDA) vid Linköpings universitet har tillsammans med försvarsmakten, polisväsendet och räddningsverket i Östergötland startat en projektstudie för att utröna huruvida augmented reality-teknik (AR) kan användas för att förbättra koordinationen mellan civila och militära organisationer, och på sikt även militära och civila organisationers gemensamma stabsarbete mellan nationer. Kunskap om hur militära och civila organisationer - som har ett tätt samarbete vid olika former av samhälleliga kriser - ser på sin organisationsspecifika teckenanvändning kan vara relevant vid införandet av ny teknik. Detta i synnerhet om det går att finna skillnader i de olika organisationernas syn på och användning av tecken.Denna studie har gjorts i anslutning till ovanstående projektstudie och fokuserar på hur företrädare från försvarsmakten, polisen och räddningstjänsten, utifrån en semiotisk inramning, ser på sin teckenanvändning. Syftet är att undersöka ifall betydande skillnader i teckenbruk finns hos dessa organisationer. För att nå en större inblick i hur företrädare för de tre organisationerna ställer sig till den egna teckenanvändningen har utdrag ur ljudinspelat material från två olika sessioner analyserats.
ATTITYDER, VÄRDERINGAR och INSTÄLLNING till FRAMTIDA ARBETSLIV : ?En kvalitativ studie med sex unga kvinnliga beteendevetarstudenter?
The purpose of this paper was to investigate what young behavioral science students, born in the 1980s, think is important in their future work life. The purpose has also been to investigate what attitudes the behavioral science students have towards their future work life, and what place work has in the young behavioral science students lives. After clarification of above, the aim has also been to compare the results with former research. Thereafter the purpose has been to investigate whether traditional work motivation and job satisfaction theories are applicable for young people today. The empirical material is based on interviews with six women who study behavioral science at various levels.
Organisationsprocesser på hotell i Sverige : En jämförande studie mellan nyöppnad och löpande verksamhet
Sweden?s tourism increases and new hotel opens. Since 1978 to 2011, the hotel rooms in Sweden doubled. International congresses, sports- and artistic events are a few examples of what affects the hotel industry. Sweden is seen as an attractive destination and future forecast looks to have a positive trend.
Augmented Commerce Index : Värdeskapande lösningar inom e-handeln
Today there are many technical solutionsfor the e-commerce industry, incombination with a change in behavior ofthe end user. The consumer of todaydemands more availability andconvenience.This Master?s thesis has examined thecritical aspects of e-commercecompanies, as well as how they candevelop their e-commerce to create valuefor the end user. The aim has been toidentify the more and less importantfactors of the e-commerce business, andto investigate the extent to which thesefactors are used in the e-commerceindustry. To answer these questions, aninteractive, online questionnairecustomized for e-commerce companies wasdeveloped.
Service i privat sektor ? En kvalitativ studie om servicearbetarens upplevelse av sitt jobb
The aim of this qualitative study of service work in the private sector is to examine how the service worker experiences his/her work. There are three dimensions of the service workers experience in focus, and they are the base of my formulation of questions. The first dimension refers to how the service worker experiences the emotional labor demands from the employer. The second dimension concerns the relation between service worker and customer, from the view of the service worker. The third dimension problematizes how service workers experience efficiency.I have interviewed three call center customer workers and two hotel receptionists, using semi-structured interview technique.
Marknadsundersökning av färdigkapade produkter
An increased demand for processed goods on the property market has contributed toinvestments within the Swedish sawmill industry. The purpose with this study is to make amarket investigation of pre cut lengths within a defined geographic area. The constituent forthis investigation is HAL (AB Hilmer Andersson) who invests in a new plane facility and twofinger jointing machines in affiliation to their sawmill in Lässerud, the vest part of Värmland.To investigate the demand of pre cut lengths and identifies the value creating factors and costfactors which the customer within the segments industry and property market perceive, havedifferent customer value theories been used. Theories of customer value and the theory aboutoffering has been the source of creating the qualitative interview with a selection of currentand new potential customers for HAL.The result of the study first gives an introduction of HAL?s new offering and a description ofHAL?s current customers, which gives the reader an understanding of why searching for newcustomers is made in the defined area.
Bostadsrättssäljarnas kriterier vid val av fastighetsmäklare
Every year a number of tenant-owner flat deals are concluded and the availability of real estate agents on the market is today very widespread. It has become increasingly difficult for estate agents to distinguish themselves in a way that makes the estate agent the customer?s choice. Estate agents must have a good understanding of what is important to the customer. An apartment deal is, for most people, an important event in their life.
Stadsdelen som varumärke : Invånares uppfattningar om Gävles stadsdelar
Titel: Stadsdelen som varumärke - Invånares uppfattningar om Gävles stadsdelar Nivå: Kandidatuppsats i ämnet företagsekonomi Författare: Martina Engebretzen Jonsson & Josefin Lundström Handledare: Jonas Kågström Datum: 2013 - Augusti Syfte: Syftet med detta examensarbete är att analysera hur varumärket för en stadsdel uppfattas i en medelstor stad och om undersökningar som tidigare gjorts på länder och städer kan appliceras och tas ned till stadsdelsnivå. Metod: I den här studien kommer en kvantitativ metod med en deduktiv ansats att användas. Vidare kommer det positivistiska synsättet att ligga till grund för utformandet av studien. En enkät har utformats, utifrån en modifiering av City Brands Index, anpassad för stadsdelar. Resultatet på enkäten har sedan sammanställts och analyserat i statistikprogrammet Minitab samt Excel där ett nytt index tagits fram.Resultat och slutsats: Vi kan se att det föreligger uppfattningar som gör stadsdelarna till ett varumärke.
Utvärdering av Ocular Protection Index
Syfte: Syftet med denna studie är att utvärdera Ocular Protection Index (OPI) för att se om det är en användbar metod vid diagnosticering av torra ögon. En del i utvärderingen är att undersöka korrelationen mellan OPI och resultatet på en symtomenkät, Texas Eye Research and Technology Center Dry Eye Questionnaire (TERTC-DEQ).Metod: Försökspersonerna fick i början av undersökningen fylla i TERTC-DEQ. Därefter observerades försökspersonerna vid läsning på avstånd och nära håll för att mäta deras blinkintervall. Försökspersonernas ögon undersöktes med spaltlampa och Tear Break-Up Time uppmättes för att därefter räkna fram OPI för varje försöksperon.Resultat: Totalt undersöktes 34 personer varav 4 personer exkluderades på grund av att de ej uppfyllde urvalskriterierna. Endast mätningar på höger öga redovisas i resultatet.
Social E-handel?: - Hur närvaro av andra besökare påverkar utvärderingen av en webbsida
Internet - and the website - has developed into an essential key for the relationship between enterprises and its customers. Today, a website might be the first or only impression a customer gets of a company. With this in mind we have focused our study on customer evaluations on websites. Social presence and its impact on people have so far mostly been given attention in the research of behavior in physical environments. However, in the electronic marketplace this has so far been overlooked, which is why our aim is to study how the presence of visitors impacts other visitors on the same website.
Kundorderstyrd tillverkning ? Påverkande faktorer, förutsättningar och problem : En övergripande studie om hur små och medelstora företag flyttar kundorderpunkten och går mot mer kundanpassning.
This study presents a holistic view of which factors small and medium-sized enterprises (SMEs) have to consider, in moving their customer order decoupling point (CODP) further from the customer, thereby becoming more customized. The study also investigate whether SMEs and larger enterprises differ in the strategic questions relating to what influences an enterprise to become more customized, which prerequisites are required and which problems enterprises should anticipate and prepare for. These questions are important, given that strategic change is challenging, and can take considerable time to accomplish; it therefore needs to be based on the right decisions. This study is motivated by the fact that the markets SMEs are selling to tend to become more and more complex and harder to anticipate. Increased globalisation and use of IT and ICT have lead to greater uncertainty in customer demand.
Utveckling av inkontinensprodukt
Together with Attends in Aneby a thesis of 15 ECTS (credits) have been undertaken. The assignment was to develop a new incontinence product for single use. Users of the product value comfort, flexibility, softness, comfort and a discreet product. Users are for individuals with incontinence problems that usually receive the products via prescription. The product must also have an attractive price and good quality from the purchase / originator's perspective.Currently there are two models that Attends supplies, which the project intends to develop, (Slips / Briefs and Pull On's).
Sensory profiling of Swedish white wines and a contextual analysis of Swedish viticulture
The aim of the study is twofold, to generate a sensory profile of Swedish wine today and to investigate the opinion of both wine producers and wine experts on viticulture in Sweden and wine from grapes grown in Sweden, achieved through a contextual analysis comprising a literature study and interviews with wine producers in Sweden and Denmark and wine experts from Sweden and Germany, and a sensory analysis at the company Ipsos. ?Mixed methods? was the chosen research strategy as the semi-structured interviews gave qualitative results and the sensory analysis would give quantitative results displayed as spider charts.
There is a lack of studies investigating how the Swedish wine is perceived by consumers and consumers might be unaware that the Swedish wine, established through ?trial and error?, is increasing in quality every season, creating a need to display the sensory profile of Swedish wine to strengthening the perception of Swedish white wine.
This study shows that the Swedish white wine today is a wine with a fresh, citrusy and flowery aroma and a fresh, citrusy and green apple taste, however, a sensory analysis cannot show if the attributes are those that are desired by the customer, a consumer test is necessary to conclude that. Trends point towards locally produced products, one reason why Swedish wine has great potential, yet the future needs to be secured through job opportunities and education. Creating an approval system for Swedish wine is suggested as a future improvement, it is a common procedure in most wine regions.
Rådgivares Rådgivning
Problem Discussion: Today the banks manage three central products: mutual funds, mortgages and bank accounts. Banks have authority and credibility, the services and the products they offer and sell can sometimes be difficult to understand. Customers are offered a large number of investment options with varying risk profiles. These developments have created an increasing need for knowledge and information among customers. The financial advice that the financial firms provides, remains a very important activity from a customer view.
Picea mariana ((P. Mill.) B.P.S), P. abies (L.), Pinus contorta (Dougl.) och P. sylvestris (L.) : en jämförelse av produktion och potentiell kvalitet hos försöksbestånd i Jämtlands län
Swedish forests are dominated by just two conifer species Norway spruce and Scotch pine. They are not able to achieve the highest possible production or fulfill industry demands for raw materials. The introduction of exotic conifers can potentially meet these shortcomings and present a relevant solution.
This study was conducted in a block experiment with ten blocks planted in 1987 by SCA in North Sweden. The objective of the block experiment was to study if Black spruce is an appropriate alternative to Lodgepole pine, Norway spruce and Scotch pine on different site classes.