Det huvudsakliga syftet med detta examensarbete har varit att utvärdera micro-Devalmetoden för att eventuellt fastställa ett kravvärde. I rapporten behandlas även hur LT-index och kornlängd förhåller sig till varandra samt om differentierade krav på Los Angeles-tal kan ställas beroende på olika axellaster. Examensarbetet har i huvudsak grundat sig på en litteraturstudie samt sammanställning av inkomna analysprotokoll via Banverket. Analysresultaten presenteras i form tabeller och diagram. Rapporten har mynnat ut i en slutsats där författarna anser att ett krav på kategori MDERB 7 är lämpligt.

The purpose of this study is to investigate how the major swedish banks look upon and promote student profitability as well as long-term relationships within the student segment from a CRM point of view. The study incorporates a qualitative course of action with an abductive research approach which has been carried out by conducting personal and telephone interviews with representatives from three out of the four major swedish banks Nordea, Swedbank and Handelsbanken. Our research finds that the banks appear to regard their relationships with students as long-term investments, but that they simultaneously seem to lack distinctive, clear and procreative strategies for securing these relationships. Furthermore, the development of profitability within the student segment is considered an informal process that does not necessarily need to be computed through the use of quantitative estimates. Also, educational variables does not influence the banks as they segment their customer base and the student-centred offerings within the banking industry is to be deemed as being standardized rather than differentiated..

En av de största affärerna vi gör i livet är förmodligen då vi köper bostad. Idag råder det en relativt hård konkurrens bland både fastighetsmäklarföretag och fastighetsmäklare. Det gäller därför att leverera tjänsten bättre än konkurrenterna, för att kunna bli ett framgångsrikt fastighetsmäklarföretag på dagens marknad. Ett lyckat koncept kan då vara word-of-mouth, det vill säga rekommendationer. Studier visar att rekommendationer påverkas av kundlojaliteten som i sin tur påverkas av kvaliteten som tjänsten erbjuder, tillfredställelsen kunden känner samt kundnyttan.

Objective: In recent years there has been an increasing interest within the clinical (medical) science in measuring people?s health. When estimating quality of life, present practise is to use the EQ-5D questionnaire and an index which weighs the different questions. The question is what happens if the individuals estimate there own health, would it differ from the public preferences? The aim is to make a new prediction model based on the opinion of patients and compare it to the present model based on public preferences.Method: A sample of 362 patients with unstable coronary artery disease from the Frisc II trial, valued their quality of life in the acute phase and after 3, 6 and 12 months.

Abstract This essay is written to answer the questions of why, how and against who employees in the service sector use humour, charm and flirt in the interaction with their customers. The service management research is quite extensive, but despite this the research partly misses studies around why employees tend to act in certain ways while interacting with their customers. To understand the reasons of why they act in these particular ways, we need to know which factors that can be crucial when it comes to the employees? behaviour in these situations. By knowing the underlying reasons of using a special way to communicate with customers, it is much easier to achieve a clearer overview of the subject.

As a result of globalization, multinational teams are being more frequently used in today´s businesses. This specific type of team can be described as heterogeneous when it comes to nationality and linguistics. The aim of this study was to explore the concept of multinational teams. This was made using culture as a main concept, and nationality, linguistics, and organizational culture in order to describe it. We intended to say something about how this type of team´s efficiency; when it comes to satisfaction and performance; was affected by national and linguistic heterogeneity within the team.

In this essay, a search strategy for citation index is studied. The strategy, which is essentially a citation cycle, starts with documents retrieved by a subject search, wherefrom new documents are identified following the network of citations backwards and forwards in time. Based on the theory of polyrepresentation, the strategy exploits overlaps between cognitively different interpretations of the same documents in order to automatically select references seed documents used as a starting point for the forward chaining. The purpose of the investigation is to evaluate the retrieval effectiveness of the search strategy and to find out whether the strategy can be used to expand a subject search with the help of the network of references in order to retrieve new relevant documents. Two questions are formulated: 1a.

This report aims to examine how Brunneby Musteri is to update the brand attention for Brunneby Musteri at retail stores. Brunneby wish to assure their brand will catch the customers? eye in the store and therefore get assistance to discover what to improve. The family business Brunneby Musteri (Brunneby) was founded in 1941 and is located nearby Göta Kanal in the county of Östergötland. Brunneby produce products such as lemonade, jam, jelly, marmelade, cider and vinegar.

The most dominating type of company in Sweden is the small-sized business and it usually lacks its own marketing department. The purpose of this paper was to analyze several small Swedish businesses which are specialized in different sectors of the Mechanic/Technology industry but they are similar in terms of having niched products and they are leading companies in the world. The objective was to do research about how small businesses work with marketing despite its lack of resources and capital.This survey has shown that customer contacts, customer relationships and especially for those investigated companies, it was very important to focus on globalization and product development in order to build a Point of Difference..

The main purpose for this thesis is to investigate why female academics choose to work as temporary workers. Through profound interviews I look at the reasons the women gives to why the have chosen the role as a consultant but also why they choose to stay on in the position. I?m relating their answers to widely spread theories about gender and social structures. I also investigate theories about job satisfaction and how these women?s answers can be interpreted from these theories.

Syfte: Syftet med studien är att undersöka hur aktivt förvaltade fonder presterar jämfört med indexfonder, när avkastningen har justerats för förvaltningsavgiften. Indexfonden representeras av ett jämförelseindex och studien omfattar en tioårsperiod, 2000-2009.Det faktum att en apa vann aktie SM 1993, framför professionella placerare, visar att aktiekurser är slumpmässiga. Varför ska en investerare då lita på att en förvaltare är bättre på att utvärdera marknaden och dess placeringsmöjligheter än andra?Metod: En kvantitativ metod har använts i uppsatsen, där data har erhållits från Morningstar och SIX Telekurs. Det insamlade materialet har bearbetats i Microsoft Excel för att beräkna fondernas avkastning och prestationsmått.

Danmark är ett land som har en utvecklad industri inom grisproduktion, där största delen går till export. Inom jordbrukssektorn i Danmark är det grisarna som står för det största exportvärdet. Syftet med uppsatsen är att undersöka hur denna handel kan motiveras genom studier av komparativa fördelar. För att kunna analysera grisproduktionen och dess påföljande export, undersöks nyckelkoncepten till drivkrafter bakom handel. I detta arbete är två olika index nyttjade som jämförelse för att räkna ut de komparativa fördelarna -Balassa?s revealed comparative advantage är det index som är äldst och mest använt inom litteraturen. Det lider dock av flera brister.

Detta examensarbete skrivs på uppdrag av Härnösand kommun, som vill ha ett underlag för vart kommunen kan exploatera sin mark ytterligare. Härnösands kommun ligger i södra Ångermanland och här utgör Bottenhavet kommungräns åt öster.En bottenfaunainventering har utförts på 25 lokaler efter kommunens kust, metoden för inventeringen har varit SS-EN 28565 ?Vattenundersökningar - Utformning och användning av kvantitativ provtagningsutrustning för bottenfauna på grunda hårdbottnar i sötvatten? (ISO 8265:1988). De infångade djuren har artbestämts, räknats och jämförts mot AAB index och Shannons diversitets index. Resultatet har visat att somliga lokaler har både ett högt art- och individantal medan andra lokaler, både har ont om individer och arter.

The deregulation during the last decade within the airline businesses have called upon a more fierce competition among airlines. This fact forces airlines to continuously focus on service development in order to offer attractive solutions to satisfy customers changing needs and stay competitive. This paper focuses on service development at Scandinavian Airlines. The aim of this case study is to examine the sources of information used in service development and new service development at Scandinavian Airlines. Further the aim is to examine whether information derived from customers can be shown to play a more important role in either service development or new service development.

Information technology and globalization has led to an increasing competition and service production has been more and more independent of locations. This has made a market of outsourced telephone costumer service possible. Due to high establishment the market has been saturated and with that price has sunk. Customer companies have the last few years got more negative to outsourcing of their telephone customer service as they through operating the customer service internally want to get closer to their customers.In the empirical study the writers try to figure out which companies the callcenters should try to aim towards to get long and profitable cooperation. This will be done through deducing guiding principles from theories about how different factors around companies costumer service should look like.