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9969 Uppsatser om Customer Relationship Management - Sida 59 av 665
Konflikthantering : Att lösa konflikter med fokus på barnets bästa
AbstractThe purpose of this study was to investigate how preschool teachers reflect on the phenomenon of conflict, and to find out what children think about this in relation to Nanny method. I referred to the following questions:? How to reflect pre-school teachers on conflict management at the preschool?? What methods / approaches tell teachers that they use in conflict management?? How the children reflect on their experiences on conflict management at the preschool?In the background, Im trying to define the word conflict, and I also point to the methods and models that are already in conflict management. It is clear that a key ingredient in the conflict is communication, the question is how well we communicate with each other?I've done interviews with three active educators and four children to study this subject.
En skattemyndighet : Balans mellan maktutövning och relationsbyggande
Background: Power by force and threats used to be the common way to collect taxes, but this procedure is today completely different. It?s now more about building a mutual relationship and with help of laws and controls steer citizens and companies to pay the tax they owe. Thus the way to collect taxes have changed over the years, the collecting of taxes aren?t a popular task to do.
Tillit till externa projektledare ur projektdeltagares perspektiv
The motivation to conduct the study was that external project managers have become more common the last decades. At the same time trust is considered to be a key factor for efficiency and good results for the organisation. The group members? trust in the leader is built on past experiences of both the leader at a personal level, and the leaders? relationship to the task. Trust can also be built over time, when the leader earns trust from the group members.
Increasing Services - A Case Study at ABS Regarding the Change Process towards Service Orientation
The main purpose of this master thesis is to identify the issues concerning the transformation process of a product oriented company into a service oriented company, and how these issues can be overcome. We will exemplify this by developing a dewatering pump rental concept for ABS, and identify the drivers and barriers for ABS when implementing the service oriented rental concept in Sweden and Poland. This master thesis is based on the systems perspective. The reason for this is the required holistic perspective, where the system has to be regarded from different points of departure in order to be understood. The theoretical studies include services and change management.
PR-branschen. Branschen som inte kan marknadsföra sig själv? : En studie om hur PR-byråer marknadsför sig genom relationsmarknadsföring
Title: PR-industry: The industry that cannot promote themselves? ? A thesis of how PR-agencies use relationship marketing to promote themselves.Authors: Julia Edvardsson & Jennie JonassonAdvisor: Navid GhannadLevel: Bachelor thesis in Marketing, (15 ECTS), Spring 2012Keywords: Public Relations, Relationship Marketing, Relation, Interaction and NetworkPurpose: The purpose of this thesis is to bring a better understanding for Public Relations and for how the PR-agencies promote themselves. The thesis will explore the following questions:? How do the PR-agencies uses relationship marketing to reach out with their knowledge to their potential customers?? Are the any differences between their promotions when it comes to the agencies orientation?Theoretical framework: The chapter begins with a definition of Public Relations. After that a framework of Relationship Marketing theory is made with headlines as relations, interaction and networking.Method: A qualitative research method, with a deductive approach, has been implemented.
Pilotbrist? Kommer den demografiska förändringen att påverka SAS personalidé?
En sammanfattning av uppsatsen på maximalt 8000 tecken..
Har storleken någon betydelse? - - En studie över de svenska investmentbolagens substansrabatt
En sammanfattning av uppsatsen på maximalt 8000 tecken..
Företags utdelning och dess påverkan på framtida vinsttillväxt
En studie på svenska företag listade på svenska Large Cap-listan..
Framtidsoptimerad livscykeloch hantering av versioner : för Scanias Fleet Managementavdelning
In the haulage business customers are constantly requesting new features. Hence thedevelopment department must constantly update their system which ultimatelyresults in a variety of versions of the system. The large number of versions creates acomplexity which often reduces product quality and extends the developmentlifecycle time.The work on the following thesis has taken place at Scania?s Fleet Managementdepartment, which develops tools for hauliers to track their vehicle fleet in real time.The purpose of this thesis was to examine how Scania can handle an increasedamount of versions of the Fleet Management System which Scania expect will be seenin the future. The investigation was conducted by preparing a number of differentscenarios that formed the basis for a discussion of what these different scenarioswould mean for different parts of Scania?s business.
Ungdomar och kriminalitet i Hammarkullen En studie om ungdomarnas syn på segregation som bakomliggande riskfaktor för kriminalitet
The purpose of this study is to describe and analyze young people´s views on youth crime and segregation in ?multicultural? suburb Hammarkullen in Gothenburg, Sweden.We especially want to point out their views on the relationship between segregation and youth crime as the underlying risk factor for criminality.Through group- and individual interviews with young people, we have tried to address the following issues:? What do young people in the suburb think of segregation?? What are the views of young people in Hammarkullen about youth crimes?? How do young people in the suburbs view the relationship between segregation and youth crime?To achieve our objective and to answer our questions, we have chosen to have a qualitative approach.Since the purpose of the essay is to get an idea of how the suburban youth are looking at segregation, crime and the relationship between them, we believe that the qualitative approach is the right tool to use for this study.The empirical material consists of three interviews, one group-and two individual interviews, with 11 young people at the age of 16-18, conducted over a period of four weeks.In the results we will present how young people look at suburban segregation, crime and the connection between them..
CSR and core values viewed from
En sammanfattning av uppsatsen på maximalt 8000 tecken..
Kommunikation vid integration
En sammanfattning av uppsatsen på maximalt 8000 tecken..
Förpackningar - en studie av förpackningar i en miljö med reklamrestriktioner
En sammanfattning av uppsatsen på maximalt 8000 tecken..
Ledningens skådespel: Hur tolkar aktieanalytiker bolagsledningars framföranden?
There has been an increase in the importance and amount of information concerning publicly traded stocks in recent years. When analyzing and valuing stocks finding new ways of collecting information has therefore increased in importance. This thesis aims to explore how meetings with management can impact the stock valuation done by the security analysts. Furthermore the case study examines what kind of information analysts can receive by interpreting management at these meetings. This case study of ten Swedish security analysts show that the analyst?s stock valuation is directly or indirectly affected by the meetings.
Loyalty Created in a High Involvement Product Category
The research aims at revealing consumers? loyalty to a high involvement product category, connected to a loyalty membership club. Hence, the study aims at explaining similarities and differences between two markets, differently developed in terms of loyalty clubs. The study used IKEA, its loyalty club IKEA FAMILY and women as the company?s main target group, in a case format to study loyalty membership clubs.