Sökresultat:
4864 Uppsatser om Customer Care - Sida 66 av 325
SJUKSKÖTERSKORS ERFARENHETER AV LEKEN SOM REDSKAP I VÅRD AV SJUKA BARN
ABSTRACTBackground: The incidence of type 2 diabetes is increasing worldwide. Early intervention in form of medication, advice on self-management and lifestyle changes is necessary to avoid complications. Few Swedish studies are made on the diabetes nurse?s views on promotion of self- management.Purpose: To examine the diabetes specialist nurse?s experience of promoting self-management to patients with type 2 diabetes in primary care. Method: A qualitative explorative study where eight diabetes nurses were interviewed. The interview guide consisted of semistructed questions concerning the promotion of self-management.Results: The diabetes nurse?s role in promoting patient self-management is significant, if resources are available in the form of adequate time for the patient and good team work.
Framtagning av beräkningsprogram för helsvetsade balk-balkinfästningar i stål : Verifiering genom fullskalig belastningsprovning
AbstractPurpose ? The purpose of this study is to investigate possible reasons for long lead-time in a customer driven production, and how the lead-time can be reduced. To fulfil the purpose the study has been broken down into two questions.1. Whichfactorsaffectthelead-timeinacustomer-drivenproduction?2.
Prevention och orsaksinriktad behandling av gingivit, parodontit och karies med hjälp av motiverande samtal
Background: Traditional oral health education is seldom enough in order for dental care personnel to motivate their patients to good, long-lasting oral health care habits and there is a need for evaluation of other more efficient methods. One of these methods is motivational interviewing. An overview of its origin, definition, theoretical background and practical methods is given by way of introduction.
Aim: The aim of the investigation was to review studies that had used motivational interviewing in order to obtain oral health, focusing on prevention and treatment of gingivitis, periodontitis and dental caries.
Method: Systematic review. A search question was run through the databases ASSIA, ERIC, PsycINFO, Social Services Abstracts, Sociological Abstracts and PubMed. The articles were reviewed based on defined inclusion and exclusion criteria.
Results: Five publications (based on three studies) met the inclusion criteria.
Vårdpersonalens hygienrutiner i samband med patientarbetet på en vårdcentral på landsbygden i västra Indien : En observationsstudie
Hand hygiene compliance is one of the most important factors to prevent healtcare associated infections (HAI), which can cause unnessesary suffering, prelonged insitutional care, invalidity and higher mortality rate. It has been shown that despite regulations for hygiene compliances in healthcare, these are used unadequately. HAI affects 5-10 % of all patients in industrailized countries, in development countries the number is estimated to be up to 20 times higher. The aim of this study was to illustrate healthcareworkers hygiene compliances in patient care at a rural healthcarecentre in western India. Participant observation was used as a method, fieldnotes was taken for qualitative analysis.
Förbättringsarbete och avvikelsehantering för ökad tjänstekvalitet hos SCA Skog AB Jämtlands skogsförvaltning :
On a highly competitive market, quality is an important aspect to take into account, both in terms of goods and services. The Swedish timber market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite.
SCA Skog AB Jämtlands forest management administration is dependent on the acquisition of timber from private forest owners to fulfil their mission to the supply of SCA's paper and sawmills in Sweden with raw material. To be able to develop the cooperation with private forest owners, the administration investigates their quality management by measuring the customer satisfaction index (CSI). The purpose of the study was to identify a practical and systematic method to handle deviations and suggestions for improvements to achieve a higher customer satisfaction.
Bankers identifieringsmetoder : Nu och i framtiden
Keywords: ID-method, internet, security, digitzing, bank Background: The digitizing of our society continues to grow and more parts of our lives is spent on the internet. The banks are one of the institutions that is at the forefront of this development since they established themselves on a early basis. The banks meeting points have since this establishment moved from the regular bank office out on the internet. A problem that has occurred during this transfer is the possibility to positive ID a customer in a virtual world. It is essential to offer the customer methods to identify themselves that are both safe and easy to use.
Omvårdnad av familjer till hjärtsjuka barn
Syftet med denna litteraturstudie är att belysa omvårdnaden för familjer till
barn med hjärtfel ur ett familjeperspektiv. Vården av hjärtsjuka barn och
ungdomar kräver en kunskap om dessa sjukdomar inte enbart hos sjukvårdspersonal
inom den högspecialiserade barnkardiologin utan inom ett flertal andra
specialiteter. Studien omfattar sjuksköterskans omvårdnad av familjer,
förberedelser för hemgång, samarbetet mellan olika yrkeskategorier, familjens
reaktioner vid denna krissituation och de bearbetningsmodeller som finns till
förfogande för att underlätta bearbetningsprocessen. Vidare forskning inom
detta område är nödvändig.
The purpose of this study is to illuminate the care of families to children
with heartdisease from a familyperspective.
Brukarinflytande - en oklar självklarhet : om brukarinflytande i särskilt boende inom äldreomsorgens kommunala verksamhet
This paper is a qualitative study on the influence of the residents in a special communitydwelling within the care system for elderly. The purpose of the study is to describe and analyse with a user perspective how particularly staff members but also a group of retired people living in this dwelling interpret and articulate the concept of resident influence. How the retirees can influence the design and the content of the activities and the organization. How today the residents influence is carried out with the ideas and visions of the future.My methods include qualitative structured, semi-structured and non-structured interviews within a general frame of a resident questionnaire. The staff members present the current situation and reflect on the reasons for obstacles for resident influence.The group of retired people who lives in structures originating in the Swedish long-term care system and homes for the elderly tends to adjust to given routines and express a low-voiced wish for increased influence.
Attrahera, motivera och behålla ? Employer branding på Attendo Care
Syftet med den här studien är att göra en nulägesanalys på Attendo Care för att undersöka hur de i dagsläget arbetar med att presentera sig som en attraktiv arbetsgivare. Vidare ska studien undersöka hur Attendo Care kan arbeta i framtiden för att attrahera och behålla kompetenta medarbetare.Teori/Tidigare forskning Om ett företag kan säkerställa att dess värderingar även delas av de anställda förbättras de senares hälsa och företagets lönsamhet (Edwards 2010:5). En organisations attraktivitet som arbetsgivare benämns employer branding (Backhaus & Tikoo 2004:501). Enligt Barrow och Mosley (2005:4) handlar employer branding om de fördelar en anställd får tack vare sin anställning. Dessa fördelar kan vara funktionella, ekonomiska och psykologiska.Metod I studien användes kvalitativ metod med semistrukturerade intervjuer som tillvägagångssätt för insamling av material.
Sjuksköterskors upplevelser av arbetsrelaterad stressoch faktorer som bidrar till arbetsrelaterad stress : en litteraturöversikt
Background: Long-term stress can lead to reduced health among nurses which can result in impaired quality of care. Stress in nurses' work needs to be studied in order to prevent stress and impaired quality of care. Aim: The aim of this study was to describe nurses' experience of occupational stress and factors that contribute to occupational stress. Method: The method used was a literature review. Results: The analysis resulted in five themes which describe nurses' experiences of occupational stress and factors that contribute to occupational stress.
Effektiv Planering enligt Lean Production : En fallstudie på Sandvik Mining and Construction
Due to a constantly increasing competitive pressure it is of great importance to constantly strive for improvements in order to gain competitive advantages. Lean Production is a concept that has been introduced with the aim to minimize waste and increase profitability. The purpose of this report is therefore to investigate how to perform effective planning according to the principles of Lean Production, in companys with customer exclusive products, through a case study at Sandvik Mining and Construction (SMC), and to investigate how SMC kan improve their planning of drifting rods at the production unit in Sandviken.The study started by creating a theoretical framework, to describe the subject planning and planning based on Lean Production. This frame work constituted the base for the case study which took place at Sandvik Mining and Construction, and also for the model and planning tool that has been introduced.The result of the study is partly a general model with factors that contribute to a more effective planning. These factors has beed identifed as SMED, which focuses on reducing set up times and in the end to facilitate the planning.
Vägen till att bli en geisha : En jämförande litteraturanalys mellan romanerna Memoirs of a geisha och Shibazakura
In view of the difficulty of recruiting staff to care profession and in terms of the increasing need to find ways of ensuring a good language level in the profession, have an interest in language tests been revealed. The purpose of this paper is therefore to highlight the use of language tests for admission to the care courses for adults in Värmland. What provided This is a survey of the prevalence and an examination of the validity of the test. The issue that this study assumed is: How is language test in connection with admission to the certified health and social care courses for adults in Värmland? How well correlates intent of the use of the language test with the test's validity and reliability?The methods used to seek answers to these questions has been a combination of questionnaires and experiments.
Flerfamiljsbostäder och hälsorisker : tänkbara åtgärder och rollen som miljö- och hälsoskyddsinspektör
Background:The concept of transition means a change in a person's life where he or she is forced to adapt. There are different phases in life that results in different adaptations. In this essay, transition is described as the physical and mental journey between the home and an elder care facility. The Aim was to describe elderly people's experiences of transition when moving from their previous home into an elder care facility. The Method used was a literature review.
Förbättringsarbete och avvikelsehantering för ökad tjänstekvalitet hosSCA Skog AB Jämtlands skogsförvaltning
On a highly competitive market, quality is an important aspect to take into account, both in terms of goods and services. The Swedish timber market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. SCA Skog AB Jämtlands forest management administration is dependent on the acquisition of timber from private forest owners to fulfil their mission to the supply of SCA's paper and sawmills in Sweden with raw material. To be able to develop the cooperation with private forest owners, the administration investigates their quality management by measuring the customer satisfaction index (CSI). The purpose of the study was to identify a practical and systematic method to handle deviations and suggestions for improvements to achieve a higher customer satisfaction.
Experiences in enabling elderly people for communion and solitude in a South African context
Aim: The aim of this study was to explore the care providers' experiences in
enabling communionship and solitude in daily living for elderly living in old
age homes in a South African context. Method: This study was done using a
qualitative analysing method, with empirical data obtained from nursing staff
of elderly. The study was phenomenological which aims at deepen the
understanding of human experiences as phenomenon. The data was collected by
using a groupinterview which included five informants from an old age home in
Pretoria. The analysis included two steps; Naive reading and structural
analysis in order to transform the individual elucidations into an abstract
which had no individual touch.