The structures of organizations have gone through a dramatic change over the last years; as a result customer service is no longer a small side activity but a critical part in customer relationship management. Development in information technology has created opportunities as well as challenges for organizations when it comes to providing a customer service with capacity of sensing and responding to customers' needs. Previous research shows a relationship between customer response capability and customer knowledge processeses, this study investigates and confirms this relationship. However, findings show that dedication and understanding for customers needs has a direct impact on both customer response capability and customer knowledge processeses, this result indicates that customer knowledge processes and customer relationship management are difficult to differentiate. Furthermore, this study explores IT-related resources impact on customer response capability and customer knowledge processes.

The purpose of this essay is to study the two cases ?The hijacking of a bus in Årdal? & ?The double murder in Ljungsbro? from media ethics aspects.  The aim for this study is to clear up if the the Swedish newspapers have reported according to the mediaethic rules and to see if there is any differences between the newspapers reporting. The following theories has been used to reach the objective: the journalism task, news values, the liberty of press and speach, media ethical rules and discursive discrimination. The study has used a critical discourse method formed by Teun a. van Dijk to analyse the material, mainly through macro- and microstructures.

The purpose of this essay is to study the two cases ?The hijacking of a bus in Årdal? & ?The double murder in Ljungsbro? from media ethics aspects.  The aim for this study is to clear up if the the Swedish newspapers have reported according to the mediaethic rules and to see if there is any differences between the newspapers reporting. The following theories has been used to reach the objective: the journalism task, news values, the liberty of press and speach, media ethical rules and discursive discrimination. The study has used a critical discourse method formed by Teun a. van Dijk to analyse the material, mainly through macro- and microstructures.

Situationer där polisen skjuter kan uppstå till följd av att gärningsmän uppvisar provokativa suicidbeteenden. Detta fenomen är känt som suicide by cop (SbC) och har visat sig utgöra en betydande andel av undersökta skjuthändelser i Nordamerika. Studien syftar till att ge en deskriptiv bild av SbC i Sverige utifrån förekomst och karakteristika gällande situationer och gärningsmän, samt att beskriva hur dessa händelser kan upplevas och hanteras av poliser. Skjuthändelser som inträffat under tidsperioden 2005-2009 granskades och intervjuer genomfördes med tio poliser som upplevt SbC-händelser. Resultatet visade att SbC svarade för 26 % av skjuthändelserna.

Background: As a result of the financial markets ever ongoing product innovation a new derivative was introduced in the USA in 1997. A derivative that derived it's value, not from the price of an underlying asset, but instead from a climate factor. It's been known for a long time that revenue in certain industries are affected by weather conditions. The suppliers of weather derivatives claim that these weather sensitive businesses can user weather derivatives in order to lessen weather risk. Purpose: To do a critical evaluation of how weather derivatives can be used by companies as a risk management tool.

The aim with this study was to examine how social service statement in 3 § social-judgements LVU (Swedish care of young persons act) produce ideas about gender. We have taken an interest in the production of both boys and girls and their mothers and fathers because there are clear differences in the description of these. From a historical perspective, the differences between gender in social assessments occurred despite the fact that discrimination is prohibited by law and despite the fact that social service shall work on the basis of an gender equality perspective. In the analysis and interpretation of the rulings we have been inspired by a critical discourse analysis. 30 social-judgements have been analyzed where of 15 concerns girls and 15 involve boys.

The aim of this paper is to perform a comparative study between France and Sweden analyzing the veil debate that took place in 2003 and 2004. This debate has been one of the central features of the renewed conflict between the West and Islam post 9/11, and has the presumed oppression of the Muslim veil in focus. With help of critical theory and a differentiated citizenship theory, including gender and post-colonial perspectives, I analyse the veil in a Western context in the arguments presented and the actions taken. Through that I try to distinguish the potential problems posed for the Muslim minorities living in the two countries.Three main areas are covered: the different political actions in the two countries, the consequences for this sidestep in liberal citizenship theory and in what way the view on equality splits the two parties. I conclude: that the French secularism and the Swedish equality have played key roles; the ideal of liberal citizenship is being abandoned for a more partial state; and the view of the veil as simply oppressive is part of a colonial heritage that can be challenged..

Att det idag finns flera metoder och modeller för att fatta beslut är inte konstigt då beslutsfattande sker varje dag och i vissa sammanhang kan ge ödesdigra konsekvenser om det blir fel. Denna kandidatuppsats kan ses som en förstudie för hur naturligt beslutsfattande skulle kunna stödjas genom en förbättrad utbildning till beslutsfattare. Uppsatsen ämnar behandla naturligt beslutsfattande och intuition hos experter inom räddningstjänsten, närmare bestämt om de använder intuition och i så fall vad som ligger till grund för denna intuition. Intervjuer utfördes på räddningstjänsten i Motala efter critical decision method som är framtagen för cognitive task analysis. Inom räddningstjänsten använder sig befälen av intuition när de tar det flesta av sina beslut i fält.

The Swedish preschool combines both education and care from a holistic point of view. This makes it even harder for both parents and the educators to make an objective evaluation on their own preschool. In Sweden we are proud to have one of the world?s best preschools. It is regulated by the government and is obligated to undertake critical evaluation from the state and the parents that are the consumers of these services.

This paper aims to analyze the legal functions and characteristics of bills of lading in their basic form to examine the legal framework for the adoption of electronic bills of lading under Swedish law. With a comparative analysis against English law, particular attention is given to the 'document of title' function. This has been claimed to pose challenges in the transition to electronic bills of lading. While Swedish law presents potential parallels, critical aspects like negotiability and indirect possession require resolution. It analyzes international regulations such as the Rotterdam Rules and Model Law, addressing challenges and potential solutions for digitalization.

The aim of this thesis is to expand the understanding of 16th century Flemish art by approaching paintings by artists Pieter Aertsen (1508-1575), Joachim Beuckelaer (1533-1574) and Pieter Bruegel (c. 1525-1569) from a different perspective. This is done by extending the discourse of art history, into a discourse of literary history and primarily 16th century novels by authors such as François Rabelais and Miguel de Cervantes. The paintings are studied in relation to these 16th century novels, by comparison and as a testament of this specific time period. A widening contextualization is also constructed in which a connection to the expression of the carnivals ambivalent form, as well as the notion of lower classes is explored.

Hälso- och sjukvården står inför en stor utmaning, både i Sverige och i världen. Kraven ökar på både kvalitet, säkerhet och effektivitet. Informatik är ett värdefullt verktyg för att hantera dessa nya krav. Trots det nyttjas inte den tillgängliga informations- och kommunikationsteknologin fullt ut. Den här systematiska litteraturstudien undersöker vilken betydelse informatik har för omvårdnadsarbetet, ur sjuksköterskor verksamma i svensk hälso- och sjukvårds perspektiv.

Syftet med studien är att undersöka i vilken mån ett urval arbetsuppgifter till skönlitterära texter i läroböcker skapar möjlighet för elever att nå de mål gällande skönlitteratur, som fastställts i läroplanen. Det empiriska underlaget består av de frågor som hör till totalt nio texter ur tre olika antologier för grundskolans senare del. Materialet har bearbetats med en innehållsanalys och analyserats dels utifrån ett receptionsteoretiskt perspektiv och dels utifrån begreppet literacy, litteracitet. Resultatet visar att läroböckernas uppgifter ger eleverna möjlighet att träna flera olika kompetenser, eftersom olika typer av frågor erbjuds till de allra flesta texterna. Brister finns dock då det är en övervikt av frågor som tränar ytlig läsförståelse.

The aim of this study was to describe and scrutinise the position of the Swedish government on whether children should participate directly or through a representative in judicial proceedings.The main questions for this study were to find out (1) what position the Swedish government has on the subject, (2) how the position is justified, and (3) what view on children the position reflects.A qualitative design was used in the study and in order to describe the position a descriptive method was used. In the second part of the study a critical approach was used to examine and analyse the position.The main conclusions were that the position is ambiguous but that it mainly reflects, with a few exceptions, that it is better for children to be represented than to participate directly in judicial proceedings. The arguments that are given as basis for the position are short and lack both the objective and subjective grounds needed to decide the best interest of the child. The analysis of the position showed that it mainly reflects a view on children as objects and when the statement reflects a view on children as subjects, it relates to age and maturity in the child..

The aim of this paper is to see how the local authorities in Norrköping create a way to look at homelessness. This aim is examined with the help of the central questions: How does the municipality describe homelessness as a phenomenon? What causes to homelessness can be seen in the texts? How do they describe homeless people? And What kind of actions are used or proposed? The analysis has been done with the tools and thoughts of the critical discourse analysis and made on text documents written by politics and employees of the city of Norrköping. The theories which have been used are those of postmodernism, welfare, homelessness, civil society and relative poverty. The analysis shows that the way the municipality of Norrköping looks at homelessness correspond with the way homelessness is presented in current Swedish research.