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2558 Uppsatser om Costumer relationship - Sida 23 av 171
Relationen mellan prestationer och ersättning
The thesis handles the principal-agency problem between shareholders and the Chief Executive Officer. The purpose of the thesis was to examine the link between CEO compensation and corporate performance measured as a change in Market to Book ratio. Data was collected from corporate annual reports between the years 2000 ? 2008 and the study covers 39 Swedish companies from the Stockholm Stock Exchange Large Cap list. To examine whether there is a link between the CEO´s compensation and firm performance, we performed a regression analysis, and no significant relation is found.
Kunskapens tempel eller kunskapens saluhall: En diskursorienterad studie över förarbetet till Stockhoms nya stadsbibliotek
The aim of this master´s thesis is to explore how Stockholms new library´s identity is constructed, and further to relate the case study to a general discussion of the identity of public libraries in Sweden. This is done through analysis of the visions and plans that the planned library is based on. We feel that it is a relevant study since questions concerning the public library's identity are for library and information science as well as the institution. Questions posed in the study are: How is the roles and identity of the planned library described in the texts that form the basis of the project? What characterises the relationship between the present and the planned library? What discourses concerning the public library's identity can we see in the material?The theoretical framework of the thesis is a discourse oriented analysis based on the critical discourse analysis of Norman Fairclough.
Word of Nextopia - en djupare förståelse av Nextopia och hur det påverkar Word of mouth
The purpose of this study is to further develop the understanding of Nextopia, the belief that the next product will always be better, and the effects it has on Word of mouth, both oral (WOM) and electronic (eWOM), and investigate possible causes of this effect. This has been made through an experimental study of responses to two mineral water ads, with a manipulated time frame. First, this thesis supports the fact that there is a general Nextopia-effect on customers being exposed to a future product, which makes them evaluating the product higher in terms of feelings, attitude and intention. Further this study shows that there is also a Nextopia-effect on WOM and eWOM, by customers being more likely to recommend a future product rather than a current one. This propensity to recommend the product also has a relationship with responsibility, which correlates much stronger with WOM than eWOM.
En empirisk studie av biståndets effekt på u-länders ekonomiska utveckling 1975-1999
The aim of this paper is to analyze aid, grouped into sectors, and its effect on growth in developing countries, to find out which type of aid has had the most positive effect on growth. We compiled a regression analysis based on panel data over 81 developing countries from 1975-1999. In our first regression we considered and group countries by institutional quality, in the other we considered and group countries after regional differences. As a measure on institutional quality we used the KKZ-index. The principal aim of this paper was to find out what kind of aid is the most efficient in its influence on growth in LDC?s.
Förbättring av väggfäste för flatscreens
The project was carried out in cooperation with the department of product development IOS at IKEA. The work included improvements of a new existing product that Ikea soon will release on the market, Observatör, a wall bracket for flat screens. The product is supposed to fulfil the needs within this market for IKEA. However, since Ikea was not satisfied with it, our work was to carry out the improvements that were specified in the beginning of the project. Another task in the project was to develop a side-product that is supposed to be used together with Obeservatör for storage of DVD/decoders.The project included labour as problem definition to final technical drawings and a prototype.
Arbetarrörelsen inom den radikala konstmusikens tankekollektiv : En studie av relationen mellan det radikala musiklivet och arbetarrörelsen under svenskt 1960-tal
Subject of this study is the evolvement of the radical art music scene in Sweden. In this development took the labour movement an active part during the 1960s. The purpose of this study is to examine how the relationship between the radical art music scene and the labour movement was constituted and what this relationship implied for the Swedish radical art music scene during the 1960s.During the 1960s radical music became an influencial part in the Swedish music scene of modern art music. In this development the artists? society Fylkingen had a central position.
Kultur, makt och begreppet stat i förhandlingssituationer: en fallstudie av den norsk-svenska renbeteskonventionen
This paper develops a theory for understanding negotiation situations involving states and indigenous peoples. Using relevant constructivist theory as a starting point, the paper develops a theory about understanding the relationship between power and culture implicit in the concept of the state. This relationship is examined in negotiations situations involving states and indigenous peoples. States are constituted by social structure and are representatives of the national culture. At the same time states are actors within the international system and a part of the culture of Westphalia.
?Vi hade en normal relation, skulle jag tro?? : En kvalitativ studie om anknytningsstil och relationer
Syftet med studien var att se om och hur en individs anknytningsstil påverkar valet av relationer under barndomen, tonårs- och nutid. Utgångspunkten var Bartholomew och Horowitz (1991) fyra anknytningsstilar och frågeställningen var: Kan man med kvalitativa intervjuer se likheter respektive skillnader mellan de fyra grupperna med avseende på uppväxt, val av relationer och vad en individ anser vara en nära respektive ytlig relation. Med hjälp av enkäten Relationship Questionnaire valdes sju deltagare ut för intervjuer. Den semistrukturerade intervjuguiden gjordes av författarna utifrån Adult Attachment Interview och Relationship Questionnaire. Resultatet visade att anknytningsstilen är densamma i barndomen och i vuxen ålder och att den påverkar vänskaps- och kärleksrelationer för grupperna secure, preoccupied och fearful men inte för gruppen dismissing.
Revisorns roll i familjeföretaget : företagarnas perspektiv
The purpose of this study explains the relationship between corporate governance and the auditor's role in Swedish family firms with the definitions micro, small and medium sized enterprises (SMEs) and how this relationship is affected by the firms strategy. The study is based on a survey sent out to 3000 Swedish SMEs, of which 280 responses from family firms could be used. Our findings showed that the auditor in the family firms didn?t have a specific role or contributed added value to the firm, and that the strategy didn?t affect the outcome. Furthermore, we found correlation between the perceptions of the auditor's role and added value depending on the family firms type of corporate governance.
?Boobs or gtfo? : En kritisk diskursanalys av bloggar i den svenska gamingdiskursen ur ett genusperspektiv
Research in the field of gaming and the gaming culture shows that the culture is characterized by sexism and hypermasculinity, however a majority of this research is conducted in an Anglo-Saxon context. Therefore the aim of this study was to elucidate the Swedish gaming discourse in relation to gender, gendered norms and stereotypes. We also sought to examine the relationship between the editorial content and the blog comments. The study was based on a critical discourse analysis with a gender perspective, applied to five Swedish gaming blogs. By implementing power theory and encoding/decoding theory, we have concluded that there is a discursive struggle, where one part of the gaming culture is characterized by male dominance, while the other part of the discourse is showing signs of resistance to this hypermasculinity.
Svensk normering av TROG-2 för åldrarna 8-10 år och sambandet mellan grammatisk språkförståelse och ordavkodning
The main purpose of this study was to collect norm data for thegrammatical receptive language test Test for Reception of Grammar - Version 2(TROG-2), from 144 Swedish children, aged 8:0-9:11 years. Another aim was toinvestigate whether a change in the order of the blocks was needed in the Swedishversion of TROG-2 to keep an increasing level of difficulty. Other aims included toinvestigate the relationship between receptive grammar and word decoding, andbetween parents ratings of their children?s language comprehension and readingabilities and the children?s results on the TROG-2 and a word decoding test. Theresults showed that the order of the blocks needs to be changed and that there wasno significant relationship between language comprehension and word decoding.Parents were better at rating their children?s reading than language comprehension..
Om du lyssnar på mig kanske jag lär mig något! : En essä om relationers betydelse för barnets lärande på förskolan
The purpose of this essay is to explore how educators are supposed to prioritize their work at the preschool so that all children are listened to and the conditions necessary for kids to dare to express their feelings and thoughts are in place. How is the relationship important for the child's learning? How do I become a committed educator who knows how to interpret and prioritize my work so it benefits children's learning? I am developing these questions in two parts in my following text. Firstly I am writing about why it is important that we who work as pedagogues meet the child on the child?s own terms.
Hantera medborgarrelationer via Facebook : Karlstads kommuns kommunikation före, under och efter en kris
In the new media society, social media has become an important part of many organizations' daily lives. Organizations, whether public or private, must be where their audience is and many times, these can be found on social media channels like Facebook. Leading researchers in the fields of crisis communication and relationship management believe that social media is a great tool for managing relationships between an organization and its' public, whether it's before, during or after a crisis.The purpose of this study is to examine how the Karlstad municipality use Facebook to manage civic relations before, during and after a crisis. The municipality's approach will be compared to the citizens' experiences of the municipality's communication in different stages of a crisis.The theoretical framework used in this essay is the research on crisis communication and relationship management. How these two frameworks can be integrated with social media like Facebook, is an important part of understanding how the Karlstad municipality make use of Facebook to manage civic relations and communicate before, during and after a crisis.The empirical study consists of a qualitative interview, two qualitative content analysis and an online survey.
ITIL inom Conect AB
Conect AB wants to know how they can use ITIL in their organization. Right now their company is in an expansive phase and needs a more structured way to work. They have been thinking of improving their way of work for several years but haven?t had the time to do so. Now they have realized they need to work more efficiently to able to grow further.
tills tron skiljer oss åt : hur uppväxten inom Jehovas vittnen påverkar de sociala relationerna
The purpose of this study was to explore how interpersonal relationship can be affected by groing up in a New Religoius Movement such as Jehovah?s Withnesses and how it has affected them both in their youth and today. The aim was also to explore if there were people in the respondents' environment that was significant to them during their childhood and which support our respondents have received if they were in need of it.We have not found any previous research on children's social relationships within the Jehovah's Witnesses. We therefore believe that this study is of high relevance to both society and also for all the professionals who come into contact with these children. To discover a child in need, knowledge about how their social environment looks like is crucial.