Corporate Social Responsibility (CSR) är ett centralt begrepp som idag är välkänt inom affärsvärlden och har fått stor betydelse för vårt samhälle. Begreppet innebär företagets etiska, sociala och miljömässiga ansvar gentemot omvärlden. CSR har en stark koppling till legitimitetsteorin. Flera studier har visat att företag strävar efter legitimitet i sitt CSR-arbete.Syftet med den här studien är att undersöka genom en fallstudie om företag kan uppnå legitimitet hos sina kunder genom deras hållbarhetsredovisning. I den här studien har en kvalitativ metod används och undersökningen har begränsats till ett valt företag. Den svenska klädkoncernen Retail and Brands (RNB) är ett av de företag i Sverige som har tagit sitt initiativ till att redovisa sitt arbete inom hållbarhetsfrågor.

This study discloses the responsibility of social work for the Swedish welfare state respective deacons in the Swedish protestant church, which roll the Swedish protestant church have in the existent welfare and also if deacons experience any expectations and how these expectations in that case are expressed.The aim of this study was to investigate the relationbetween deacons working within the Swedish protestant church and social work, as it appears for professional deacons. The method of investigating the questions raised by the aim of this study has been qualitative analysis of answers derived from six deacons working in different workplaces. The data derived from these interviews was then analysed through the theory of Gösta Esping-Andersen about welfare states and also through background research and earlier science research about the social work within the Swedish protestant church and other social work. The result of the study show that the welfare state in Sweden has the comprehensive responsibility for the citizens. Deacons working within the Swedish protestant church does not have the same responsibility.

The purpose of this thesis is to study how Malaysia Airlines communicated during the two largest crises of 2014. Key questions to be answered are: Did organizational hypocrisy occur? If yes, in what way? Which communication strategies were used? Did the company mediate an unequivocal message and how was the information framed? Did any aggravating factors, which worsened the organization?s reputation, appear? How did Malaysia Airlines manage possible rumours? Was the word contact used as a keyword? The method of choice is a quantitative content analysis and the material consists of 20 different analysis units. These analysis units were collected from social media and Malaysia Airlines website. The quantitative content analysis is based on the theory Situational Crisis Communication Theory, taken from PR, Strategy and Application, Managing Influence, by W.

Uppsatsens undersökningsområde är den världsomspännande idé eller rörelse som går under beteckningen Corporate Social Responsibility (CSR), företags samhälleliga ansvar. En viktig del i CSR-rörelsen är den internationella avtalskonstruktion som benämns Global Compact. Med FN som plattform har ett globalt samarbete mellan företag och intressegrupper upprättats där frågan om företags samhälleliga ansvar behandlas med hjälp av tio principer. Undersökningen har två delsyften; A) att beskriva och undersöka bolags samhälleliga ansvar enligt Global Compact, särskilt enligt principerna 1 och 2, samt B) att kritiskt pröva frågan om det ansvaret är förenligt med bolags legala vinstsyfte. Först följer en deskriptiv redogörelse av CSR och Global Compact för att visa på grunder, struktur och terminologi.

Title: By what strategies is the old media using the new media? A qualitative essay on TV: s use on social mediaNumber of pages: 54Authors: Marie Magnusson och Sabina KarlssonTutor:  Karin FastCourse: Media and Communication Studies CPeriod: Spring 2011University: Karlstad UniversityPurpose/Aim: Our purpose is to examine which strategies and why two TV-channels, SVT and TV4, are using social media. Our anticipated view is that SVT as a public service organization and TV4 as a commercial operator may have different motives with its use of social media.Material/Method: A qualitative method consisting of interviews by informants from SVT and TV4.Main results: Our result is that there isn?t any big difference between SVT and TV4 in the way they?re using social media. However, that SVT has to more specifically make sure no commercialism exists, while TV4 don?t have to think about it.Keywords: Social networking, convergence, commercialism, communication, Internet, public service, television..

ABSTRACTTitle:Estate agent is a trusted profession - a study of how real estate broker working on Codes of ConductLevel:Final assignment for Bachelor Degree in Business AdministrationAuthor:Mikaela KarlssonSupervisor:Agneta SundströmDate:2012 ? JuneAim:There is a lack of confidence in the branch of real estate which makes me wonder: How do the bransch of real estate work with Code of Conduct to strengthen their confidence? The aim is to describe and analyze how the branch of real estate works with confidence and codes of conduct.Method:I have an qualitative approach in which interviews have been used to collect data and literature studies to collect theoretical information. The collected material have been analyzed from a hermeneutical perspective.Result & Conclusions:To some extent the real estate branch works with the establishment of Codes of Conduct to strengthen the confidence. This is shown by increased transparency to increase customers commitment in the bidding. As confidence has been risen for the part of the process this indicate that Codes Of Conduct has the ability to strengthen the confidence for the real estate as a branch.Suggestions for future research:One topic that is interesting to study is how the real estate brokerage companies could controll their stakeholders to follow the company´s guidelines for social responsibility.Contribution of the thesis:The thesis gives people involved in real estate branch suggestions on how a trust could be built up by working with Codes of Conduct.Key words:Corporate Social Responsibility, Code of Conduct, confidence, real estate broker, the bransch of real estate..

 Världen idag blir alltmer globaliserad och öppen, vilket medför att betydelsen växer för företag att vårda och förvalta företagets varumärke och identitet. Ett sätt att göra detta på och som har fått stor spridning på senare år är Corporate Social Responsibility (CSR), vilket kan beskrivas som bidragande till hållbarutveckling genom socialt-, miljömässigt- och ekonomisktansvarstagande. Företag påverkas även av en rad olika intressenter såsom investerare, ägare, kunder och medarbetare för att nämna några. Dessa intressenter ställer i olika utsträckning krav på företaget att förmedla information om företagets verksamhet.Syftet med uppsatsen var att undersöka olika företags CSR-rapportering genom att studera varför innehållet i de undersökta hållbarhetsrapporterna skiljer sig åt, samt undersöka vilka intressenter som kunde tänkas påverka hållbarhetsrapporteringen.De metoder som valdes ut för undersökningen bestod av en kvantitativ del samt en kvalitativ del. Den kvantitativa delen bestod av empiri i form av hållbarhetsrapporter inhämtade från undersökningsobjekten.

AbstractTitle: The constant change - A comparative study of profit companies and nonprofit organizations' brand management through social mediaAuthor: Agnes Nobel & Matilda VallgrenTutor: Daniel LövgrenPurpose: The purpose of this thesis was to study profit companies and nonprofit organizations? branding and strategic communication on social media. If social media has supported with new interaction with stakeholders and hence affected the branding work. Also if there are any differences between profit companies and nonprofit organizations.Method/Material: The method that is used in the article is a qualitative research. The research is based on conversations interviews conducted with eight organizations, four profit companies and four nonprofit organizations.Main results: The main result showed that all organizations are actively involved with social media in their strategic communication when in order to increase the interaction with stakeholders and thus strengthen their brand identity. It turned out that all organizations have not adapted the brand to social media, but worked with the organizations values ??and only applied the trademark on social media.

The value of a company's employees is considered to be higher and more important for a business success than ever. Losing employees is not only a loss of valuable knowledge, it also implies a significant cost related to the recruitment of new employees. To attract potential personnel, it is important for the companies to understand how to communicate with talents. Choosing a communication medium for a job advertisement is not easy when new options constantly arise. Despite the development of new communication mediums and channels, such as social mediums, the traditional communication medias still remain available.

The purpose of this thesis is to study how Malaysia Airlines communicated during the two largest crises of 2014. Key questions to be answered are: Did organizational hypocrisy occur? If yes, in what way? Which communication strategies were used? Did the company mediate an unequivocal message and how was the information framed? Did any aggravating factors, which worsened the organization?s reputation, appear? How did Malaysia Airlines manage possible rumours? Was the word contact used as a keyword? The method of choice is a quantitative content analysis and the material consists of 20 different analysis units. These analysis units were collected from social media and Malaysia Airlines website. The quantitative content analysis is based on the theory Situational Crisis Communication Theory, taken from PR, Strategy and Application, Managing Influence, by W.

AbstractCommunication and information has become a large industry in today?s society. More and more organisations use these means as tools of influence. Non-profit organization?s campaigns, which aim to change a behavior, often have a political responsibility and it is therefore important that these are carefully planned and carried through.

Bakgrund: Vi tycker oss kunna skönja en utveckling i Sverige där potentialen för företagens sociala ansvarstagande ökat till följd av att den traditionella trygghetsgaranten, staten, alltmer dragit sig tillbaka. Samtidigt konstaterar vi att begreppen som behandlar detta område ofta saknar konkreta förslag på vilka aktiviteter som är lämpliga för företag att ägna sig åt. Syfte: Syftet med denna uppsats är att beskriva statens roll och den allmänna opinionen i det svenska samhället vad avser förutsättningarna för företagens sociala ansvarstagande. Genom att företrädelsevis använda teoribildningen inom Corporate Citizenship ämnar vi visa och förklara vilka konkreta möjligheter detta kan innebära för företag verkandes i Sverige. Genomförande: Empirisk data har företrädelsevis samlats in med en postenkät riktad till 3000 individer ur den svenska allmänheten.

Communication is essential for the survival of an organization. The management formulates strategies to ensure thatthe organization will get to where they want it to go. The strategy is then communicated to the co-workers through the line manager. But who is to say that the co-worker experience the message the same way as the line manager or the management for that matter? The purpose of this study is toinvestigate how the middle managers at Southern Älvsborg Hospital experience strategic internal communication andfurther how they communicate with their co-workers.Through a case study approach, the case being the communication of the hospitals research strategy, I conducted 13 interviews.I analyzed the material from the interviews using a hermeneutical approach and I used an interpretative approach to get a deeper understanding.

En ökad efterfrågan på biogas har lett till att matavfallsinsamlingen i Sverige ökar, då detta är en god råvara för produktion av biogas. Det finns flera olika insamlingssystem att välja bland, alla med sina för- respektive nackdelar. Beroende på vilket insamlingssystem som implementeras, får detta konsekvenser för hur renhållningsarbetarnas arbetsmiljö blir. Vad renhållningsarbetarna själva anser vara viktiga aspekter för en god arbetsmiljö samt hur dessa aspekter påverkas av de olika insamlingssystemen har hittills varit okänt. Genom systemanalys innehållandes fallstudier, Corporate Social Responsibility-analys (CSR) och skapandet av Casual Loop Diagrams (CLD) har problematiken undersökts i detta arbete.

The purpose of this thesis is to study how Malaysia Airlines communicated during the two largest crises of 2014. Key questions to be answered are: Did organizational hypocrisy occur? If yes, in what way? Which communication strategies were used? Did the company mediate an unequivocal message and how was the information framed? Did any aggravating factors, which worsened the organization?s reputation, appear? How did Malaysia Airlines manage possible rumours? Was the word contact used as a keyword? The method of choice is a quantitative content analysis and the material consists of 20 different analysis units. These analysis units were collected from social media and Malaysia Airlines website. The quantitative content analysis is based on the theory Situational Crisis Communication Theory, taken from PR, Strategy and Application, Managing Influence, by W.