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2219 Uppsatser om Core value of services - Sida 20 av 148

Verktyg för mätning av tjänstekvalitet på bredbandsnät

Operators and Internet service providers invest in broadband to be able to deliver new services that require higher data transmission rate. A way to make this possible is to use ADSL, Asymmetric Digital Subscriber Line, as the access technology. To be able to handle this technology, the service providers should do a pre-qualification. Methods and tools are needed to analyze the local copper lines and decide if these qualify for ADSL with respect to service availability and possible bandwidth through the lines. This report brings up some methods for pre-qualification of ADSL, the important quality parameters and how to gather them from the available services today.

Backsourcing : om dess orsaker, syften och alternativ

This paper examines the reasons behind firms considering backsourcing. While firms experience problems with their outsourcing activities, backsourcing emerges as an alternative solution. Firms primarily take cost considerations into account when reconsidering their outsourcing practices, but this only scratches the surface. A deeper analysis is needed, since cost increases arise from issues such as quality defects and cooperation problems. Even though production costs are low, outsourcing always implies transaction costs.

Äldre texter - didaktik och motivation : Didaktisering av ett 1500-talsepos

Syftet med detta arbete är att undersöka huruvida vissa didaktiska tillvägagångssätt kan öka motivationen hos gymnasieelever inför studier av äldre texter samt i vilken utsträckning valfrihet och medbestämmande är viktigt inför arbetet med dessa. Könsrelaterade jämförelser görs. Tidigare forskning presenteras och en empirisk kvantitativ undersökning med enkäter genomförs, baserad på SCAS (Swedish Core Affect Scale) i reducerad form. Ett 1500-talsepos presenteras medelst olika didaktiska metoder för elever som löpande noterar graden av motivation på en niogradig skala bestående av adjektivpar.Studien visar att vissa didaktiska tillvägagångssätt ökar elevers motivation. Berättande samt rörliga bilder i kombination med tal och musik visar sig vara de mest stimulerande metoderna, gärna anknytning till universella teman och perspektiv.

Sexuella övergrepp mot barn : barnutredares erfarenheter av barnförhör

The aim of the study was to examine how child investigators in the police force interpret and apply the notification of preliminary investigation (FuK) and the po-lice act in their child investigative interviews with alleged victims of sexual abuse. Questions at issue were how child investigators relate to FuK 17-19 §§, re-garding child investigative interviews and to FuK 16 § and the police act 3 §, re-garding their co-operation with social services. The theory and method used in this study was Sociology of Law. Qualitative interviews were conducted with eight child investigators, one from each police district in Stockholm. The results of the study conclude that despite special qualifications, child investigators may find themselves in difficulty in receiving or interpreting information from chil-dren, therefore they may need to consult a person with expert knowledge.

Vem styr biblioteket? en undersökning av en kommuns folkbibliotek under en tioårsperiod

The main purpose of this master's thesis is to investigate to what extent municipal politicians govern a selected public library. This means to clarify who determines the direction of the library and its services and in what way. It also involves examining the relationship between library staff and local politicians in the decision-making process. Which decisions are made by the politicians and which are left to the employees? The study is based on an investigation of a public library in a municipality over a period of ten years the 1990s.

Tilltro vid nyttjande av e-tjänster

Background: Trust has been a foundation of commerce since the very beginning. Trust can in the traditional commerce be built by face-to-face meetings, this is not possible at the Internet. Although, trust ought to be important even for the commercial business relation at the Internet and crucial for the consumer to use this communication channel. Purpose: The purpose of this master thesis is, from a consumer point of view, to study and analyse the importance of trust using e-services. Demarcation: The thesis is focusing trust using e-services, from a consumer point of view.

Tillgänglighet för funktionshindrade på ett urval av svenska folkbiblioteks webbplatser ? sett utifrån biblioteksplaner och webbplatsundersökningar

Public libraries have an important roll of making information accessible to all people. This democratic right supports the cultural development in our society. When public libraries build websites offering information and services it can sometimes cause obstacles for impaired users. It is therefore our purpose to evaluate a selection of websites and library plans to examine how the libraries work with accessibility for these users. This thesis is based on theories of cognitive and human computer interaction, and information architecture.

Simulering av valkar i pappersrullar : och analys av de slappa stråk som uppkommer

A baggy paper web has parts that are longer than neighboring parts. One of the assumed reasons for bagginess is thickness variations of the paper. In the roll the thicker streaks then add up to form a ridge. In the ridges the paper is strained and during storage the strain may become permanent. When the paper unreeled it is then baggy.

Genusperspektiv på barnavårdsutredningar : En kvalitativ studie om socialsekreterares erfarenheter av att ta hänsyn till könsperspektiv i utredningsarbete av barn och unga

The purpose of this study was to examine social worker?s own experiences of dealing with gender perspectives in child welfare cases. With a constructionist perspective, this study is based on a qualitative approach with semi-structured interviews. Six social workers were asked to reflect on their work and their methodology, and how it relates to gender perspectives when assessing children and adolescents in child welfare services.The result shows that there is a lack of control and review that children are given a gender neutral treatment. It also shows that there was no explicit protocol for how to take a gender perspective into account when assessing children and adolescents needs of welfare services.

Demokrati, inte populism ? en studie av en grupp ungdomars tankar kring folkbibliotekets uppdrag i en omvälvande samtid

This study deals with the Swedish public library in our changeable time. New technology, an altered media situation with a growing digitalization, globalization and a society focusing on the individual and the market have put the public library in a new, indistinct position. It is described as facing an identity crisis. The aim of this thesis is to, by interviewing a group of young people ages 15-16, find out what the public library is for this user group and what it ought to be according to them. How do they value the services provided by the public library? Are there services they miss? The thesis also aims at relating the opinions of the young people to earlier research.

?Ja, då Googlar man, som man säger? ? en kvalitativ studie av PRO-pensionärers informationssökning

The purpose of this thesis is to gain a better understanding of how elderly people seek and use information in everyday situations. A further aim is to suggest ways for the library to offer more services specifically tailored for pensioners. This is an important topic as pensioners are a rapidly growing group of library users. We conducted qualitative interviews with four elderly people concerning their information needs in everyday life, and discovered that they rarely use the library, preferring instead to get their information from various internet sites and their pensioners? organisation.


Familjediskursen : 1998-2008

Purpose/Aim: The purpose of this essay is to see how the media, through the newspaper, "Vi föräldrar?, produces family and parental roles, and to investigate how the image changed over time.Material/Method: The material consists of a number of selected texts from the years 1968, 1988 and 2008. The method used is a discourse analysis based on the three level model by Norman Fairclough. The three levels are the text, the discourse practise and the sociocultural practise. In this study two of the levels, text and sociocultural practise, are used in analysing the texts.Main results: Family and parenting in the texts from 1968 can be linked to the structural functionalist theory in which the core family is central and women and men are assigned to specific roles.

?Överskott, är det ämnet som får stå i hörnet och vänta? En studie på hur lärarens intentioner uppfattas av eleverna.

Syftet med studien är att studera lärarens intentioner och hur elever uppfattar lärarens budskap inom kemi på gymnasieskolan. Metoden jag använt mig av är Stimulated Recall. Genom att jag observerat och filmat lektionerna, där jag har träffat lärare och elever var för sig för att reflektera över lektionstillfället. De reflektionsfrågor jag använt mig av är mallen för en så kallad CoRe, som Berry, Loughran & Mulhall (2003) från Australien har utformat. Det är ett reflektionsverktyg men även ett sätt för att exemplifiera PCK (pedagogical content knowledge).

I skuggan av våldet : En kvalitativ studie om stödet till barn som bevittnat våld i nära relationer

The aim of this study is to examine which support the communities in Kalmar have to offer children who have witnessed domestic violence. The study also includes how social services justify this actions based on the childs needs. The study includes six respondents; four socialworkers, one head of unit at ?Alternativ till våld? and one manager at ?Barnahuset? in Kalmar. The method used in this study is a qualitative research approach with semi-structured interviews. The study concludes that children who have witnessed domestic violence seldom are known by social services, but when a child is recognized the social service use ?Alternativ Till Våld? or a general support. It also reveals that those children often have a lower priority when weighed against children who has been abused..

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