The purpose of this study is to provide a longitudinal examination, within grocery retailing, of four marketing tools and their impact on enhancing customer loyalty. The study examines whether the relationship between the four marketing tools and customer satisfaction has a positive effect on attitude and behavior loyalty. The findings from this study show that the marketing tools have not helped enhancing loyalty between 2004 and 2007. Between these years, service quality has the most affect on loyalty. Self-scanning as an effective marketing tool could be questioned, the relation in this study is not supported.

BackgroundPeople with psychiatric problems, despite efforts in recent decades still experience vulnerability. Patients with borderline personality disorder (BPD), where self-harm is common, often live in difficult and complex social relationships because of their illness. Additional knowledge and studies about mental illness, self-harm, dialectical behaviour therapy (DBT) and the therapeutic alliance are needed.Purpose and MethodThis study aims to examine how staff perceive and describe: DBT as a treatment method; the therapeutic alliance and the importance it has for treatment. The study utilises a qualitative approach with a qualitative content analysis method and presents earlier research on DBT and the therapeutic alliance. The empirical material consists of focus group interviews comprising three DBT - teams.

Background: Living with stroke not only means coping with physical limitations, but a stroke also leads to other losses, which in various ways may change an individual?s life. A nurse can play a significant role in regards to consequences in the ordinary day of life for patients with stroke. Aim: The aim of this literature study was to describe patients? experiences living with stroke.

The aim of this study was to investigate how disabled pupils feel about school lessons in physical education. Previous studies in the area show that many disabled pupils think that this is a problem. Drawing on data from one-to-one semi-structured interviews with six students in the age of 11-14 years, this study focused on how students with disability cope with their impairments and physical activity in school. The interviewees? background displays a wide range of sport related activities and besides school the interviewees seem to be engaged in different sports associations on their leisure time.

This study investigates whether creative online product exposure within the clothing industry has a positive effect on the behaviour and attitude of today's consumers. Product exposure is the most important stimulus in the online marketing universe, yet few studies exist on this topic. Thus, this study pioneers in this specific research field. Through empirical analysis this study reveals that product exposure has a significant and direct effect on the perceived corporate ability and consumer involvement. Moreover creative product exposure indirectly increases the perceived product quality, intention to buy and the overall attitude towards the brand.

Syftet med detta examensarbete var att undersöka vilka faktorer som påverkat acceptansen hos användare, inom den kommunala verksamheten, vid införande av ett datoriserat system. Med acceptans menas att användarna ska kunna utföra sina arbetsuppgifter på ett bra och lätt sätt. Studien har gjorts utifrån användarnas perspektiv.Genom att genomföra en intervjuundersökning på ett flertal kommuner där användarna använder systemet Vabas/Duf, har undersökts hur användarnas upplevda acceptans påverkas av faktorerna delaktighet, användbarhet och lättanvändhet, vid införande av ett datoriserat system. Delaktigheten vid införandet av ett system innefattar även information och utbildning.Resultatet från undersökningen visade att delaktigheten ökade användarnas acceptans. Ingen avgörande slutsats kunde däremot dras mellan acceptans och faktorerna användbarhet och lättanvändhet, då resultatet från de båda grupperna inte visade någon märkbar skillnad..

The purpose of this paper was to study the various organisations that work with drug abusing homeless people in Lund. We have tried to compare the possibilities they have to change the way the homeless people look at themselves. The organisations that we have studied are Aluma, Diakonicentralen, the shelter Piletorp and the social welfare office.The methods used to collect data were interviews with professionals and homeless people as well as reading literature. We have used Ted Goldberg's (docent in social work at the university in Stockholm) theory. He writes that you have to be a significant other to persons with deviant behaviour to be able to help them become a part of the society and to change the way they look at themselves.

Uppsatsens huvudsyfte är att undersöka hur vuxna överlevare från sexuella övergrepp i barndomen hanterar sia erfareneheter och läker effekterna av traumat. Kvalitativa intervjuer har genomförts med fem informanter. De huvudsakliga slutsatserna av materialanalysen är följande: Relationen till make eller annan partner har större positivt inflyttande på läkningsprocessen än relationen till terapeut eller internetbaserade relationer till andra överlevare. Överlevare kan under läkningsprocessen finna en positiv mening i förmågor de tillägnat sig för att överleva traumat. I läkningsprocessen kan överlevare ändra sina grundantaganden i positiv riktning.

Inledning: I dagens läge ligger mycket fokus på teknik inom hörselvården och den del i rehabiliteringen som fokuserar på tankar och känslor har kommit i skymundan. Gruppcounseling är ett sätt att avhjälpa detta på ett kostnadseffektivt sätt. Syfte: Att beskriva och diskutera audiologisk counseling och hur detta kan användas i grupputförande mot vuxna med hörselnedsättning. Fokus ligger på innehålls- och individanpassad counseling. Metod: En litteraturstudie har genomförts.

Dagens situation för företagen innebär ständiga förändringar vilket ställer särskilda krav på deras anställda. Arbetet för personal på bemanningsföretag innehåller typiska egenskaper för det nya arbetslivet. Syftet med denna studie var att undersöka vilka krav som ställs på personal som arbetar via bemanningsföretag samt hur dessa personer hanterar kraven. Denna studie bygger på kvalitativ metod där semistrukturerade intervjuer genomfördes med en konsultchef och sex stycken konsulter på ett bemanningsföretag. Resultatet från en tematisk analys visade att krav som ställdes på konsulterna var anställningsbarhet, anpassning samt hanterande av rollen som konsult.

Syftet med studien var att identifiera faktorer i arbetet med utvisningshotade ungdomar som de anställda uppfattar som stärkande för sin känsla av sammanhang. Under arbetets gång har åtta anställda på boenden för ensamkommande ungdomar intervjuats. Den teoribakgrund som har legat bakom studien bygger på känsla av sammanhang (KASAM). Resultatet i min studie visar att mina intervjupersoner har en hög känsla av sammanhang. De upplever att de har ett svårt arbete men också resurser för att klara det svåra arbetet med utvisningshotade ungdomar.

This study was conducted at VikingGenetics' bull breeding station in Falkenberg, Sweden. The bulls waiting for the results of their progeny testing at this station are either kept in group housing or individual housing. Since both of these housing systems have advantages and disadvantages, it was in the interest of VikingGenetics to know which of these housing systems is the best. The aim of this study was to investigate the welfare of the bulls in these two housing systems through behavioural observations and the use of activity monitors. In the preparations for the study 16 bulls, 8 in each housing system, were chosen.

This master thesis is one part of a project, called ?StabSim?, with the purpose to develop a simulation model for the align and stabilisation system in main battle tank 122. The origin of this project is that it should be possible to make control analysis without risking any hardware. Besides that it will be easy to change components in order to investigate the behaviour of the system. The report includes modelling of tower and weapon mechanics and also the modelling of the synchronous motors, which control these.

Consumers seem to become more demanding in their buying behaviour within the fashionmarket. The society refers to individualism, personality and creativity, which affect people?s wayof dressing themselves. Many companies have started to work with aspects that create aconsumer experience to meet the customers? new demands.

According to statistics, a significant increase in sickness has occurred in the public sector in recent decades in Sweden. Human therapeutic professions is the area where the illness is most prevalent. The purpose of this study was through a qualitative method and hermeneutic approaches explore how conscious six social workers in the social services are on stress and how they cope with it. Further it investigates and analyzes how these results affect their daily work.One important result due to stress is that the social workers ability to treat their clients is impaired and they are less able to be empathetic. Inadequacy in the work environment leads to a sense of insufficiency by social workers, and a reduced quality of life.