The purpose of this study is to develop and practically evaluate a new approach for the introduction of changes in internal and external processes in a customer front, but with the aim of maintaining or increasing customer perceived quality during insertion. A working model has been developed and is used in a qualitative research in the form of a case study carried out in a customer front, on a customer group in Telia's mobile customer service in Sweden. There is currently little research that has studied the implementation phase.The results of the study show that the designed working model works satisfactorily, but also that it can be developed more. Employees are satisfied and the sale was a positive boost, however, declined the customer experience a little bit. Employees raises questions as leader behavior, confidence in the group ahead, everyone's different circumstances and desire for the individual choice.The biggest challenge for future leaders will be to manage and lead continuous change.

Social media, with its immense and continuous flow of information, has in recent years growntremendously in terms of users and content. This increase has led companies and organizations keen to be seen within these channels of communication, but do they always have a clear idea of how andwhy, and are they aware of the risks that are associated with it? Current research on social media is somewhat divided in two. The debate concerns, among other things, what value the information on social media has, and whether the media is really a good communication channel or not. This raises several questions, for example can a company really afford to remain outside of social media with allthe information it generates? This research aims at answering these questions in order to further understand how organizations discuss social media presence and strategies.

Superficial digital flexor tendon injuries are common causes of premature retirement or pre-longed convalescence periods for race horses. The curve gradient at Täby Galopp race track is very small and most races as well as high speed training are done on the left rein. It is believed that the horses left foreleg is under considerably more strain then the right foreleg when being ridden on the left rein during gallop at high speed. During gallop on the left rein the horse puts its entire weight on the left foreleg when regaining ground contact. The purpose of this study has been to find out, through analyzing the statistics concerning the horses that visited the ATG clinic at Täby during a period between January 2003 and September 2006, whether there is a higher frequency of superficial digital flexor tendon injuries on the left leg rather than the right and if so, can this support the theory that the design of the race track in combination with continuous left rein races can be a contributing cause of these injuries. The result of the study shows that 57% of the tendon injuries occurred on the left front leg and 38% on the right front leg. The difference is not large enough to support the above theory of the underlying cause of these injuries..

En förändring är ett tillstånd som vi upplever under hela vår livstid, både privat och i arbetslivet. Företag måste förändras för att kunna bevara sin konkurrens-kraft. Motstånd till förändring kan anses som det största enskilda hotet mot ett framgångsrikt införande av en strategi på ett företag. Ett sätt att hantera detta motstånd är att använda sig av den delaktiga förändringsmodellen samt stävja rädslor och osäkerhet. Syftet med detta examensarbete var att vi ville få en ökad förståelse för hur företag arbetar med produktionsförbättringar och om de känner av något motstånd vid dessa förändringar. De intervjuade företagen anger som sin absolut största förändring deras införande av ett eget produktionssystem med stort fokus på Kaizen ? Ständiga förbättringar. Under arbetets gång stötte vi på en psykologisk och vetenskaplig teori om Förändringens fyra rum som anses vara ett kraftfullt hjälpmedel vid alla förändringar..

The master thesis has been constructed together with Scania, who had a wish to develop their training for newly employed design engineers. The purpose of this thesis is to examine how a company's introduction process can be shaped, as the introduction is the key to success for the individual as well as the organization. With a focus on how the productivity among newly employees can increase and how the introduction becomes meaningful to the individuals and the organization, the objective of this work is to develop concepts applicable for an introduction.The work was conducted using qualitative interviews with several different individuals at Scania and other companies. Along with the interviews a survey was constructed and sent out to newly employed design engineers at Scania to get a view of their opinions on the present training. During the first period of a job there are several factors that affect the employee based on the result from the interviews, previous research and theories.

Background/aims: Extensive studies have found an association between parent - adolescent relationships and adolescents' alcohol use. However, only a few studies have been carried out in Sweden. Also, few studies have focused on 17-19 year olds or binge drinking. The aim of this study is to examine whether there is an association between perceived parent - youth relationship and binge drinking among 17-19 year olds in Stockholm, Sweden. Theory: Social Development Model is a risk-focused prevention strategy which emphasizes the importance of social units, such as the family.

The aim of this review is to assess the ethical implications of aquaculture, regarding fish welfare and environmental aspects. The aquaculture industry has grown substantially the last decades, both as a result of the over-fishing of wild fish populations, and because of the increasing consumer demand for fish meat. As the industry is growing, a significant amount of research on the subject is being conducted, monitoring the effects of aquaculture on the environment and on animal welfare. The areas of concern when it comes to animal welfare have here been divided into four different stages: breeding period; growth period; capturing and handling; and slaughter. Besides these stages, this report includes a chapter on the current evidence of fish sentience, since this issue is still being debated among biologists.

The last major change occurred in 2005 when the new sexual offenses law came into force with an increased focus on children. The purpose of this study is that through a content analysis to identify and understand the construction of children in the new legislation on sexual offenses on the basis of preliminary work. Based on the purpose we came up with two questions: How are children constructed in the preparatory works to the new sexual offenses law? Are they attributed to child characteristics and responsibilities in the new legislation on sexual offenses and if so, how? In order to achieve the purpose of the study we have chosen the preparatory works to the new legislation on sexual offenses from 2005 until today. The study's empirical work has been further narrowed to the children, which means that a distinction is made in the new legislation on sexual offenses to 6 chapter 4-6 §§.

The supply of uninterruptible power can be applied to many areas wherecontinuous operation is highly prioritized.The application of uninterruptible power for motor operation is facilitatedusing a frequency converter. Direct current operated frequency converters canbe applied directly to the power reserve which removes the need for additionalpower-converting.Batteries have long constituted the power reserve but advancements inthe development of ultracapacitors have created a viable substitution. Ultra-capacitors have high energy storing capabilities and can be applied to highpower applications.Maxwell is a leading manufacturing company of ultracapacitors and pro-vide different modules with built-in solutions for voltage balancing. Unevenvoltages between series-connected capacitors is a phenomenon caused by vary-ing capacitance. A configuration containing Maxwell?s 56V module is createdand constitutes the power reserve in the simulations.The discharge simulation shows a significant current that could damagethe system.

My aim is to find out about teachers? perceptions of methods concerning learning and assessment of oral proficiencies. My questions are: What perceptions are there among teachers concerning assessment of oral proficiencies? How do teachers describe their ways of promoting and assessing oral proficiency? In order to answer my questions and obtain data I have accomplished two focus groups interviews with seven language teachers. The result shows that teachers are concerned with several factors regarding assessment of oral proficiency.

The purpose of this essay is to examine how health care staff, in dementia care, feel that their work situation is affected by using two methods which are specifically designed for use in work with elderly persons suffering from dementia: validation and reminiscense.To examine this, we used a qualitative research method in the form of semistructured interviews with 6 assistant nurses/nurses. These nurses work in a living with dementia targeting which have recently applied the above two methods. Of the results reveals that nursing staff feel positive effects in their work through the use of validation and reminiscense. Examples of these positive effects are greater inclusiveness and strengthen relations in the staff group, strengthen relations between staff and residents, reduced medication of soothing medicine and improved communication with the persons suffering from dementia. The results show that nursing staff feel that it can be difficult to absorb the working methods, the importance of sufficient time and continuous guidance in the exercise of the methods and the need for a genuine interest for them to generate positive effects.

This paper describes the rules of the Swedish unemployment insurance as regards the demands on the individual, the obligation posed on the individual based on these demands and the considerations taken by the law regarding the specific situation and personal circumstances of the individual. Special attention is paid to the demand to be available to the labour market and what is considered suitable employment from the viewpoint of geographical mobility. This paper treats ?Arbetslinjen? (Everyone able to work, thereby contributing to his/her own and others' support, shall have the opportunity to do so.), and the amendments of ALF, the law (1997:238) about unemployment insurance, that became active between 1/1 2007 and 1/1 2008, since many alterations were introduced in this period.The result illustrates the demands posed on the individual for him/her to be entitled to unemployment benefit, and the far-reaching demands posed on the unemployed for him/her to be considered available to the labour market from the viewpoint of geographical mobility. The result also shows some of the specific situations and personal circumstances of the individual taken into consideration, but since the amendments are as recent as 1.5 years, the list can not be considered complete, as practice is limited in this field.This paper also treats the Official Employment Agency's monitoring function of the unemployed's willingness to work, and the effect of the regulations not being followed as strictly as per the letter of the law by the Employment Agency officers, leading to insecurity regarding the rights of the individual..

Arvika Smide is a supplier to the automotive industry with a focus on advanced drop forgings including powertrain and bearings. The great experience and high quality is Arvika Smide?s speciality. Today's competition in the industries puts high demands on the efficiency where each company has a quest for perfection.Arvika Smide has been through the thesis of Karlstad University, called for a situation analysis of aftertreatment whose effectiveness has not been fully desirable. The department includes the production steps blasting, quality control and packaging.The thesis contains the results from the situation analysis and comparisons of the calculations for selected reference period Q4 2009th.

Approximately 20% of the milk within the udder of a cow is stored in the cistern and immediately available for milk removal, while activation of the milk ejection reflex is required for removing the remaining milk stored in the alveolar compartment. The aim of this literature review is to describe, evaluate and consider implications of the three different suckling activities that the calf displays during a suckling bout. In terms of milking, these phases are represented by pre-stimulation, stimulation during milking and post-stimulation. Pre-stimulation is commonly performed in order to induce the milk ejection reflex, whereby the hormone oxytocin is released and the alveoli in the secretory tissue are contracted. Time requirements regarding pre-stimulation must be considered in relation to lactation stage and milking interval.

AbstractToday, too many construction projects are delayed and deviates from the budget. Agood project management is the basis for successful construction project. The mostcommon planning methods in the construction industry is currently Gantt chart andCPM. The problem with these is that focus is only at the time of the project anddoesn?t handle the budget.