SammanfattningFörfattare: Annika Hallberg & Helén PerssonHandledare: Leif AnderssonTitel: ServaNet Experience:- En marknadsundersökning av bredbandstjänster och upplevd kundnytta i Sundsvall, Timrå & Ånge med avseende på ServaNets tjänsteportfölj för privatmarknadenNyckelord: ServaNet Experience, kärntjänst, stödtjänst, tilläggstjänst, kundbehov, kundtillfredsställelse, kundnöjdhetBakgrund, syfte & problem: ServaNet är ett affärsområde inom Sundsvall Elnät AB och ägs av Sundsvalls Kommun. ServaNet har introducerat sitt nya koncept ?Servanet Experience? som fokuserar på upplevelser. I detta koncept har kunden möjlighet att kombinera sitt upplevelsepaket inom internet, TV och telefoni och möjlighet att när som helst byta till annan leverantör eller hastighet.Syftet med uppsatsen/studien är att på ett så bra sätt som möjligt få fram ett underlag till planering för ServaNets etablering i Härnösand och i framtiden andra intressanta marknader.Med denna uppsats försöker vi ta reda på vad ServaNets kunder inom Sundsvall, Timrå och Ånge området tycker om företaget som leverantör av sitt bredband. Vi vill också med uppsatsen ta reda på om kunderna vet vilka tjänster som företaget erbjuder via sina tjänsteleverantörer och om de tycker att de är prisvärda.I uppsatsen undersöks hur kunderna kom i kontakt med ServaNet första gången och vad företaget gör för att marknadsföra sig och om de är tydliga.Uppsatsen visar också vilka egenskaper ServaNets befintliga kunder prioriterar när det gäller pris, hastighet, driftsäkerhet, tillgänglighet och service när det gäller bredbandstjänster.Avgränsning: I arbetet har vi avgränsat oss till att skicka ut enkäter till 200 slumpvist utvalda villakunder av cirka 4 500, inom Sundsvall, Timrå och Ånge området.

Background: Internet is a new phenomenon; small companies have only used Internet a couple of years. Internet created a lot of new possibilities for the companies. Internet is a new marketing and communication channel for the company. Purpose: The purpose of this thesis is to examine how small companies can use Internet as a strategic tool. Another purpose of this thesis is to generate a better understanding of the application of Internet in small companies.

The purpose of this study was to investigate and analyse the consequences of being diagnosed with Asperger syndrome during adulthood. My ambition was to investigate the participants? perspective on how the diagnosis affected their lives and relationships with their partners. To answer the purpose three questions were formulated: (1) How did the participants experience being diagnosed with Asperger syndrome? (2) What have the diagnosis meant to the participants? self-image and self understanding? (3) Have the diagnosis influenced the participants? understanding of their partners and have the diagnosis influenced the partners? understanding of the participants? The study is based on qualitative interviews with two men and two women living in Stockholm, Sweden.

The intention of this study is to investigate possible excitation on dogs due to buprenorphine treatment. The reason for it to be about buprenorphine and not any other opioid is due to its relevance being one of the most popular opioids in animal care, as well as the authors own experience with what seems to be buprenorphine induced excitation in her own dog. The study consists of a literature review and an internet based survey containing thirty questions sent out to twelve animal clinics and animal hospitals. Significant agitative effects on behavior has been found in studies on horses, sheep, goats, rats and mice, but no one shows the effects of buprenorphine on dogs. The literature on opiod effects on dog behavior seems sparse.

The family and relatives caring of older people in Sweden lies on an old tradition. By legislation the responsibility for the older people has gone through a development from the family to the society. According to the new social service law (2000) it is not that clear that the utmost responsibility lies on the society. According to the social service law ( 5th chapter, 10 §) the municipality should ease things up by giving support and relief for relatives taking care of older people, prolonged ill and function disabled people. The purpose with the study was to examine how the family care givers are finding their everyday work and their experience of the support that the society is giving.

Many product launches are postponed today, however very little research regarding to customer responses to such events has been carried out. The purpose of this paper is to investigate how people react to a postponed product launch. An experimental study of responses to a postponed launch of a mobile phone, a mineral water and a music album is used to investigate customer reactions. The respondents exposed to the postponed launch showed a higher value of reactance. This reactance affects the attitude, purchase intention and perceived quality of the product in a negative way.

In a competitive market as supermarkets, hundreds of the same products fight for attention in the shops. Every day thousands of targeted advertising messages is given to us. As a natural result of all this, power is transferred to consumers. You can no longer differentiate yourself by only price and function, thus companies must play on the emotional aspects and create a relationship with consumers. A key to success is to understand people's emotional needs and then satisfying them.In various journals and papers you can find highlighted success stories of strong brands such as Harley-Davidson, Apple and Virgin Airlines.

Diagnosis of adhd, the cause and consequence. A study about the teachers thought about it.The purpose of this study was to examine teachers experience and views about children diagnosed with adhd, and what implication and effects it gives to the pedagogy strategies in the classroom.This is a qualitative study based on the experience of six teachers from primary school. My results have been compiled and compared to special educational research about adhd, from three different perspectives.The results showed that the teachers who have been working as teachers for a longer period, think that the problems of adhd occur primarily due to environmental causes, but then also say that they think the individual causes matters. It is also these teachers that talks very well about medication as a treatment to cure adhd symptoms. The teachers who have worked the shortest time, most of them have some special education from the teacher education.

The aim of this study has been to investigate the views concerning the sharing of music files over the Internet as expressed by some of the parties engaged in the current debate in Sweden concerning these issues. The purpose of this study has also been to scrutinize the views about music filesharing as expressed by the parties in question, as well as the conclusions possible to extrapolate from these opinions. The method used to gather information from the parties subjected to this study has been by conducting and recording interviews with representatives from the organizations and companies entities in question. Those entities are: the Record Company Sony/BMG, The Swedish branch of the organization IFPI International Federation of the Phonographic Industry and the Swedish organization the Pirate Bureau. The method used to analyze the empirically gathered material has been inspired by a method common in the discipline of philosophy of education known as Phenomenography.

In the paper three women with vulvar vestibulitis (long-term pain condition during sexual intercourse) were interviewed to find which conceptions the women experience exist about vestibulitis and how the women they self feel about the condition. Furthermore it was examined if and how the construction of vulvar vestibulitis affects the identity of the women. The method used was half-structured interviews with interview guide. Foucault's discourse analysis was used to analyse the interviews. Several constructions of vestibulitis were revealed from the interviews.

Title: From openness and presence to distance and control: to be medicated and to administrate from a patient and nurse perspective.Background: Within forensic psychiatric care the patients are admitted against their will, under heavy security with long term treatments. Self-care seems, based on scientific studies, to be dependent on what the nurses involved can provide. Emphasis should focus on a humane and respectful approach when the patient is exposed to coercive measures.Aim: From a patient and nurse perspective describe experiences of beeing medicated with and to administrate antipsychotic drugs within the psychiatric inpatient care.Method: Interviews with patients and nurses, which were analyzed using qualitative content analysis with an inductive approach.Results: Patients experience frustration over not beeing able to participate in or influence descisions made regarding their neuroleptic treatment. The neuroleptic treatment is described as a coercive measure and is characterized as an experience of losing control and independence. Nurses? experiences of administering antipsychotics were described as having to do what is needed for the long term benefit of patients? well-being.

During my practical training I have seen what after-school offers children. Large groups of children and little staff, often results in that the children had to play freely until they go home. Few activities are offered to the children and the staff is busy looking after the children and ensures that they are not fighting.The purpose of this study is to find out how children feel about their leisure activities and if they think they are being offered a meaningful leisure. The main research questions were:How do children experience their leisure-time?Do after-school offers children a meaningful leisure and is it the children's interests and needs that govern the activities and the environment?How do the number of children in the leisure group affect the leisure time?The methods to collect data in the study are observations and interviews.

To investigate adoptions are part of the social worker's duties. The aim of our study was to examine some adoptive parents, to internationally adopted children, experience of adopting, the time before the adoption, the adoption process, and the time after the adoption. The study is based on qualitative interviews with seven adoptive parents. Theoretical frameworks that have been used are a phenomenological perspective, the dramaturgical perspective of Goffman and the theory of rites of passage.The result of our study shows that the adoptive parents have tried ?everything? to be-come parents in a biological way before they came to the decision to adopt.

Structural changes on the grocery market usually take place when the consumer is persuaded to take on the more labourintense parts of the distributionprocess. Internettrade changes this by causing competition between the unpaid work done by consumers and the labor performed by employees. In this master thesis grocery shopping on the internet is analyzed in a economic perspective with focus on distribution, changing marketstructures, driving forces and the future potential of internet as a saleschannel. The main conclusions are that consumerdemand and the belief in electronic commerceas a costreducing mechanism as well as a powerful new marketing tool were the driving forces behind the fast growth of grocery shopping on the internet. Electronic commerce introduces a new model of distribution with changing roles for consumers and grocerychains.

This thesis examines the underlying components that affect consumer behavior regarding organic food. The thesis theoretical framework is based on Ajzen and Fishbein?s The Theory of Reasoned Action combined with theories regarding involvement and routine purchases. The empirical material is based on a desk research with 19 research papers between the years 1994 till 2009 and sales statistics over organic food.  The thesis conclusion shows that the underlying components when looking at attitude towards conventional food are price, taste, expiration-date and healthfulness. While the components for involvement in organic food is the environment, personal health and supply.