The struggle for the customer has become a priority for the fashion industriesconsidering that it is the customers? willing to shop that guarantees theircontinuous survival on today?s competitive market. To keep the customer happyand satisfied, should be their priority as this leads to an economic advantagesince the customer becomes the companies strongest allay with help of the socalled ?word of mouth? effect. The positive response is then transmitted fromthe customer, acting as a spokes- person for the company.

Kriget i Tjetjenien utbröt 1994, som en följd av tjetjenernas krav på självständighet. Den tjetjenska sidan karaktäriseras idag av två vitt skilda drag, civilbefolkningens krigströtthet och de islamistiska extremisternas oförtröttliga kamp med terroristiska metoder. Ryssland å andra sidan håller hårt på sin territoriella rätt och situationen är därmed låst.Vi har, i en teorikonsumerande fallstudie, genomfört en analys av konfliktens drivkrafter utifrån den teori om konfliktlösning som kallas conflict resolution. Denna teori betonar vikten av att konflikten kommit in i ett så kallat ripe moment, för att kunna uppnå en lösning. För att freden skall bli bestående, är det av största vikt att de bakomliggande problemen blir lösta.Anledningen till att Tjetjenienkonflikten fortfarande pågår, är att den inte kommit in i ett ripe moment ännu.

1999 auktoriserade FN:s säkerhetsråd fredsinsatsen där UNMIK fick mandat attpolitiskt administrera och bygga upp provinsen Kosovo. Vår uppsats syftar till attstudera de etniska motsättningarna mellan kosovoalbaner och serber i Kosovounder UNMIK:s styre och även att studera UNMIK:s hantering avmotsättningarna samt de båda gruppernas förhållande till UNMIK. Vi gör dettagenom en beskrivande fallstudie som främst inriktar sig på vetenskapliga artiklaroch rapporter. Vi granskar hur de etniska motsättningarna har fått negativakonsekvenser för freden i Kosovo. Det har bildats en partition mellan de bådagrupperna och etniskt motiverat våld har förekommit.

Abstract Many researchers in social work believe that in today's society require the interaction between organisations takes place on social problems. This study examined the interaction between the police, social services and schools.The purpose of this study are as follows; the aim is to investigate the interaction between social services, the police and schools about young people aged 12-18 years who are at risk for abuse and crime.My questions are: How do the different professions interact regarding young people at risk for abuse and crime? How do they meet young people in their daily work? What obstacles can the different professions see in interaction? What effects do the different professions see in interaction?The study is a qualitative study conducted with semi-structured interviews. Respondents have been two from each organisation.The theory used in the analysis of empirical data is new-institutionalismen. New-institutionalism is a theory developed from organizational theories.

The purpose of this study is to find out how clergymen in the Church of Sweden understand their role as pastoral caregivers, in a context of a society that has changed quite a lot during the past decades. The study is based on interviews with four clergymen, two men and two women in the ages of 40-65 with experiences from congregations of different social and geographical kind. The interviews are analyzed in themes. When analyzing the interviews identity and role theory is used as a tool, but also the idea of a postmodern society and metaphors for the different kind of roles a pastoral caregiver can take during counseling.The clergymen meet a broad range of people in counseling, both those who regularly attend church activities and those who are complete strangers. They are all focusing on the needs of the confident.

The aim of this study was to examine the experience, knowledge and attitude to mandatory reports of mistreatments amongst first line managers and assistance nurses in municipal elderly care. The following questions were at the center of the analysis: how do the different professional groups view having to report their own organization? How can various factors affect the mandatory reporting of mistreatments? What knowledge do the different professional groups have of mistreatments and mandatory reporting? A qualitative research method was used to examine these questions in the form of semi structured interviews and a small document study. The interviews were carried out with assistance nurses and first line manages in elder care, we interviewed four respondents from both professional groups. The interviews were then transcribed and coded with help of a content analysis.

Syfte: Syftet med den studie är att få en djupare förståelse för hur den förändrade kommunikationsmöjligheten via Facebook upplevs av kunder och företag inom dagligvaruhandeln. Vidare är syftet att också få en djupare förståelse för hur dessa upplevelserpåverkar relationen mellan kund och företag inom dagligvaruhandeln.Metod: Studien bygger på både en kvantitativ och kvalitativ undersökningsmetod. Undersökningen har genomförts med både enkät och intervjuer, på två företag och 17 kunder.Resultat: Både kunder och företag är överens om att företag ska ha Facebooksidor, och det ärviktigt att företagen är aktiva på dessa. Däremot är de inte överens om vad huvudsyftet med Facebooksidorna faktiskt är, företagen respektive kunderna har olika önskemål. Båda tror att Facebooksidan kan bidra till en ökad relation men om det i praktiken gör det, varierar pågrund av personliga upplevelser och åsikter.Begränsningar: Resultatet är endast baserat på två svenska dagligvaruhandelsföretag och desskunder.

My intention was to explore the childhood of children and adolescents within the religious organization of Jehovah´s Witnesses, in Sweden. I used a technique where I interviewed three active witnesses and four former members. The former members either had left the religion freely or had been excluded by the movement. I wanted to know more from those two different perspectives, because they often seem to conflict. First of all, I wanted to learn about the persons own upbringing.

Intressekonflikter spelade en stor roll i de skandalerna som uppdagades kring sekelskiftet som exempelvis Enron. Nya standarder och regleringar uppkommer med jämna mellanrum för att försöka stärka och upprätthålla revisorns oberoende. Lagstiftare har länge försökt hävda att fristående rådgivningstjänster rubbar revisorns oberoende men empiriska studier uppvisar varierande resultat. Trots införandet av en strängare reglering år 2002 i USA genom Sarbanes-Oxley Act (SOX), som innebar att många fristående rådgivningstjänster förbjöds, menar forskare att det krävs mer forskning kring intressekonflikter som kan uppstå inom revision. Utöver intressekonflikter kan även de olika förväntningarna och krav som ställs på revisorns olika roller som dels oberoende granskare, dels engagerad rådgivare ge upphov till en konflikt. Det finns en hel del forskning som behandlar oberoende, revisionskvalité och rådgivningstjänster men desto mindre forskning som studerar revisorns dubbla roller.

The purpose of this study was to explore if and how the Swedish Supreme Court are using the concept ?the child?s best interest?. This concept is used a lot in Swedish legislation, but it needs interpretation every time it´s used and is often perceived as unclear. This makes it interesting to see how this affects the individual child´s legal rights. Furthermore I want to see if the Supreme Court listen to the child´s own opinion and if not, are there any justifications to why not.

The world is getting smaller. Global markets, political processes and communication technology bring people together. Even though many of these processes are dynamic and constructive, they have also resulted in a need for better and more effective ways of international conflict resolution. This thesis investigates central issues connected to the concept of humanitarian interventions in relation to current and future legislation of the European Union. The overall question is whether the rapid globalization process has resulted in a change of international law towards more liberal view where authorization of the security council is not always needed? And, if there has actually been such a liberalization, how does that affect the legal possibilities for the European Union to carry out armed operations without the consent of the global community? The conclusion of the thesis is that international law has been modified mainly in two aspects: First, the concept of sovereignty is no longer seen merely as a right of the nation, but also as a responsibility.

Det blir svårare och svårare för migranter att på laglig väg ta sig till Europa och människor dör varje dag vid Europas gränser. Detta beror, som vi ser det, bland annat på att migrationsfrågan har säkerhetiserats och åtgärder som i normala fall inte accepteras, rättfärdigas för att skydda säkerheten inom Europa. Vi utgår i denna uppsats från de två säkerhetsbegreppen samhällelig säkerhet och mänsklig säkerhet och vårt syfte är att se inom vilka aspekter som säkerhetisering av migration har skett och se vad detta får för påverkan på immigranternas mänskliga säkerhet. De områden vi identifierat där migrationsfrågan har säkerhetiserats är kriminell, ekonomisk, välfärd och kulturell. Denna säkerhetisering påverkar migranterna både på vägen mot Europa och när de väl är där och påverkar såväl illegala som legala migranter.

The purpose of this master thesis is to present a model that illuminates the important factors when deriving technical information from market data within a company. For companies to be able to become and stay competitive in the market, product quality is an important factor. Whilst good product quality leads to customer satisfaction and loyalty, lack of quality brings costs in service and replacements. To improve product quality, the developers need information and knowledge about what quality issues affect existing products. Most companies gather data from market about known issues, but in order eliminate known quality issues in new products; this data has to be transformed into information and knowledge.

The public health care sector has come under increasing pressure to cut down costs, maximize productivity and satisfy patients' needs during the 1990s and onwards. As a way of "getting more for less" quality management has been introduced. Originating in the private manufacturing industry, quality management has a strong focus on productivity and efficiency, aspects which are measured in quantitative terms. However, there are strong concerns that quality management is a means of speeding up the marketization of public health care by introducing core values much different from the ethic and medical norms that traditionally underpin health care organizations.This essay focuses on how quality management has been introduced to, and transformed by, public health care. A theoretical framework based on new institutionalism is constructed, and translation theories are used as a way of illustrating how the medical institutional environment, in fact, changes the concept of quality management.

There are several competing views on how to best utilize air power. Following his quantitative study of air power, Robert Pape developed a theory which focuses on undermining the target state's military strategy. According to Pape it is possible to explain the outcome as a result of military vulnerability. This essay seeks to determine if Pape's theory can predict the outcome of Operation Unified Protector. By using a mixed methods approach on four hypotheses, it will be determined if the operation was a successful case of coercion, if NATO acted according to Pape's model and whether this achieved the desired effects or not. The results reveal that the theory could not successfully predict the outcome of the conflict.