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1648 Uppsatser om Complaint handling - Sida 3 av 110

EFFEKTIVISERING AV INTERN MATERIALHANTERING

Considering that the current technology is constantly improving, it becomes increasingly important to have an efficient logistics in a company to maintain profitability while achieving a competitive business. Efficient logistics may be accomplished by improving the internal materials handling. In this thesis the internal material handling of steel frames has been studied at a factory in Vaggeryd. The goal of this study is to investigate the problems that exist with the current production flow of products and provide suggestions on how it can be developed to reduce unnecessary handling and movement.The study has a deductive approach where the authors has been using literature studies parallel with empirical analyzes conducted at a company to achieve the purpose of the study. Documentation from the company and interviews with staff and observations form the basis for the data collection carried out.

Effektivare hantering av foderspannmål : en fallstudie

The purpose with this work was to investigate some alternatives for an effective handling with grain, to find the most economic alternative. It is not common that moisture content is below 14% when harvesting grain in Sweden. To store the grain safe it has to be preserved in some way. I have described some of the most common systems for preserving grain in this paper. I have used the systems as a basis when I made calculations in handling the grain for a company. I have chosen a company placed in south of Sweden. The productions are crop farming and pork.

Kapacitetsberäkningsmodell för materialhanteringsflödet på Ericsson i Kumla

Ericsson?s factory in Kumla, Modules Kumla, became a hub for radio modules and micro base stations, which enables mobile communication through radio base stations, in 2004. Because of this the factory focuses more on the logistics operations. This has led to a need to be able to plan the capacity for the materials handling system. This master thesis has therefore been performed at Modules Kumla to develop a capacity calculation model for the material handling flow during the autumn of 2005.The work has contained a mapping of the material handling flow regarding to which activities was performed and how much time they consumed.

Kattens naturliga beteende och hantering av katt på klinik

This literature study investigates the natural behaviour of the cat and handling of cats in the clinic. A presentation of tactile, olfactory, visual and acoustic communication is given. The reproductive behaviour of the cat is explained and the development of kittens is described. The study highlights hunting behaviour, territory structures and social life of cats. The report also includes practical instructions to how the environment and handling of cats in clinics can be improved..

Hjälp utifrån? Vem behöver inte det? : Om chefers möjlighet att balansera karriär med familjeliv

This study focuses on the internal marketing and how it affects the complaints by companies? communication control. Our purpose with this subject is to increase the understanding of which components affects the relation between internal marketing, communication control and complaints. We have chosen the subject, internal marketing because it caught our interest in an earlier course. On the basis of the literature of costumer complaint there have not been so much research about it and that is why we have chosen this perspective on internal marketing.This study is based on a qualitative approach.

Returhantering vid LensLogistics AB: en process- och
flödesutredning för förbättringar

Return handling is often regarded as a slow and complex process. Studies have shown that it is not unusual for a return to cost up to nine times as much as a standard outbound delivery. An efficient return handling process is therefore essential to all competitive companies dealing with logistics. This report investigates, analyzes and gives suggestions on development with the purpose to improve the return handling process at LensLogistics AB in Kista, north of Stockholm, Sweden. The study has been conducted from a deliberately practical point of view in order to suggest improvement suggestions possible to implement and thereby change the entire return handling process.

Produkthantering vid tillverkning av roterande verktyg

AB Sandvik Cormorant?s production unit in Gimo has identified a need to examinethe handling of products between operations with the purpose of generatingproposals of improvement for the product handling.The aim of this project is to study the existing manufacturing process and givesuggestions for improvement. The proposals should reduce the manual handling ofproducts, decrease the risk of damaging the products during the manufacturing andform a basis for increased traceability. Based on a mapping of the manufacturingprocess and the problem description, a specification of requirements has beencomposed.The mapping of the manufacturing process suggests that a change of the currentsystem is required. The company is recommended to decide how the producthandling between operations should be performed as guidelines for the productionteam.

Kvalitetsbristkostnader i samband med reklamationsprocessen

During the 1970?s the interest for quality management and the concept of quality costs increased considerably. Business leaders noticed that there was a great potential for reducing costs of poor quality. Since up to 10-30% of a company?s total turnover may consist of poor quality costs some consider them as an unexploited goldmine.

Språksvårigheter: : Pedagogernas och logopedernas arbete med att utveckla språket hos barn med språksvårigheter

Customer satisfaction is a key aspect for many corporations, among them Exacta Distributionscenter. To raise their customer satisfaction, we have researched ways to raise customer satisfaction through the implementation of an error-handling system and recommendations on how the organization should function in the future. This paper describes how these recommendations and the application has been developed, through help in existing theories. This results in a customer portal with the main purpose to provide help in handling orders with errors, and several routines recommended to Exacta Distributionscenter. .

Application development for automated positioning of 3D-representations of a modularized product

This thesis presents an application that performs positioning of modules automatically based on given data for every module, and the development of it. The basis of the application is from a previous thesis code. On top of that code, more features and error handling has been added, as well as fixes for various bugs. A stress test has been performed and further development possibilities are being presented.The thesis work was carried out at Toyota Material Handling Mjölby (TMH) and was made in parallel with another thesis by Fredrik Holden who was generating data for the application. For a complete understanding of the theory and background, please also read Holden?s thesis report ?Development of method for automated positioning of 3D-representations of a modularized product?, as well as the former thesis  ?Analysis for Automated Positioning of 3D-representation of a Modularized product??..

Personuppgifteshantering och identifiering inom myndighet, skola och förtag

The authors of this thesis have studied the handling of personal information in various kinds of organizations, because the perception is that the knowledge in this area is weak relative to the weight of the subject.The purpose of this paper has been partly to shed light on how knowledge of this area in the organizations that we have visited during the study but also to answer questions about handling, knowledge and security, and identification of individuals in different systems. What kind of problems the processing of these data creates and why these problems occur.In the beginning of our study we understood the importance of using the correct identifier and therefore chose also to examine what the various identifiers used by the organizations and why they chose these particular identifiers.In the qualitative analysis, Datainspektionen´s general rules and advice has been used as a basis together with the laws applicable to the organizations to get a good picture of how management of personal information is in these organizations.What we have found in this paper is that knowledge about how personal data is handled and what laws and rules are saying is very much dependent on how central the information is to these organization's activities. The police use so many different types of records for their organization to function well and they have very good knowledge of laws and regulations. In contrast, schools that do not handle as much of personal data themselves nor have the same knowledge among staff and do not have enough resources to cope with keeping the same knowledge base as the police. This is something that applies to all types of handling, depending on how important the information is for the organization, the better the security and knowledge in handling the data is..

Koncentrationssvårigheter på gymnasiet - fler sätt att förstå begreppet och förslag till handling i klassrums-situationer. En litteraturstudie kopplad till en fallbeskrivning och samtal

Arbetets syfte är att få en bred kunskapsbas för att förstå vad koncentrationssvårigheter är och hur de kan se ut i klassrummet. Syftet med studien är även att söka förslag till handling för att stävja koncentrationssvårigheter. Det är en litteraturstudie av medicinsk och pedagogisk forskning kring koncentrations-svårigheter. Med hjälp av en fallstudie genom intervjuande samtal med en elev och skolans specialpedagog beskrivs verkligheten på just den här yrkesorienterade gymnasieskolan. Resultatens första del beskriver koncentrationssvårigheter till hjälp för förståelse av begreppet.

Utformning av felhanteringssystem hos företag inom tredjepartslogistikbranschen : med stöd i erkända felhanteringsprocesser

Customer satisfaction is a key aspect for many corporations, among them Exacta Distributionscenter. To raise their customer satisfaction, we have researched ways to raise customer satisfaction through the implementation of an error-handling system and recommendations on how the organization should function in the future. This paper describes how these recommendations and the application has been developed, through help in existing theories. This results in a customer portal with the main purpose to provide help in handling orders with errors, and several routines recommended to Exacta Distributionscenter. .

EFFEKTIVISERING AV MATERIALHANTERINGSPROCESSEN TILL OCH FRÅN SERVICEAVDELNING I SJUKHUSMILJÖ

AbstractPurpose ? The purpose of this study is to examine the challenges that exist within thematerial handling process, to and from a department for service and maintenance at a hospital, and how the challenges can be managed to achieve a more efficient material handling process. In order to fulfill the purpose the following two questions where formulated:1. What challenges exist within the material handling process, to and from adepartment for service and maintenance at a hospital?2.

Kassationer på ett livsmedelslager - Effektivisering och kvalitetssäkring av processen för intern kassation i enlighet med Lean Production

Today's fierce competition means that companies constantly must develop their business and internal processes. Focus on processes and continuous improvement is something that characterizes Lean Production which ICA logistics are applying with their concept Leading Logistics. Standardized routines for handling damaged gods were insufficient at the ICA distribution center in Kungälv. Handling and registration of damaged gods were not performed uniformly, resulting in problems with controlling and monitoring the process.The purpose of this thesis was to analyze and make recommendations how the process of internal handling of damaged gods could be improved. Therefore a comprehensive understanding was needed of the entire material flow through the warehouse and important quality aspects such as product safety and delivery reliability.The methods used are literature reviews, interviews and observations to produce a comprehensive process mapping of the current situation at the distribution center.

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