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1087 Uppsatser om Client satisfaction - Sida 34 av 73
Arbetstrivsel i förhållande till personlighet och sociala relationer på arbetet
Syftet med studien var att undersöka om det finns samband mellan arbetstrivsel och personlighet samt arbetstrivsel och kvaliteten på sociala relationer i arbetet. För att mäta arbetstrivseln och sociala relationer på arbetet formulerades sex frågor som var avsedda att mäta i vilken grad deltagarna trivdes på arbetet och hur de trivdes i sin arbetsgrupp. För att mäta personlighet användes Ten-Item Personality Inventory som är ett personlighetstest utvecklat utifrån femfaktormodellen som innefattar fem olika personlighetsdrag. Det insamlade datamaterialet bestod av 57 besvarade enkäter från undersköterskor på tre kommunala arbetsplatser. Resultatet visade på ett signifikant positivt samband mellan arbetstrivsel och sociala relationer på arbetet.
Barn och ungdomars upplevelser och behov av stöd då de kommer i kontakt med mobbning
AbstractThe aim of this study was to investigate the reason why students contact adults if they are involved in any kind of bullying, what support they had received and wished for, as well as to investigate why student don?t contact adults. About of 150 students, 50 girls and 56 boys (70%) had experienced bullying of different kinds; some had more than one kind of experience. The students expressed that they had contacted adults when they ?felt unwell? and to ?stop bullying?.
Att främja självförverkligande : Sex semistrukturerade intervjuer med yrkesvägledare
The purpose of this essay is to examine whether and how labor consultants, job coaches, guidance counselors promote the possibility of self-realization of the clients they encounter in their work. By analyzing, based on the theoretical framework, six semi-structured interviews of people having the chosen professions answer the questions "Do counselors promote client's opportunities for self-realization in their work?" and "If so: how is this practiced?". In the theoretical framework three important concepts are addressed: "identity", "recognition" and "self-realization". These are explained with the help of works by including Emma Engdahl, Anthony Giddens, Axel Honneth and Allison Weir.
Hur upplever medarbetare inom bemanningsbranschen den horisontella verbala kommunikationen och lagandan i ett o?ppet kontorslandskap?
Det råder delade meningar om konsekvenserna av att arbeta i öppnakontorslandskap. Kommunikation och en bra laganda anses vara ettgrundläggande element i framgångsrika organisationer. Då användandet avöppna kontorslandskap ökat finns ett behov av forskning inom området.Syftet är att utifrån ett arbetspsykologiskt perspektiv undersökamedarbetarnas upplevelse av kontorslandskap med fokus på den verbalakommunikationen och lagandan mellan medarbetarna, detta genom åttadeltagare i Downs & Hazens (1977) Communication SatisfactionQuestionnaire samt semistrukturerade intervjuer. Respondenterna uppleveren öppen och positiv verbal kommunikation dock upplevs den även som ettstörningsmoment. Lagandan upplevs som stark och främjande av denindividuella och organisatoriska prestationen.
Hot och våld i arbetslivet : - En kvalitativ studie om socialsekreterares utsatthet
The purpose of this study was to investigate how social services workers describe, the risk of being exposed to threats and violence in their profession. Six social services workers were interviewed, four from the Welfare Office in a major city and two from the Child and Family Services in a minor city. Results showed that the majority of social services workers consider themselves exposed in their profession, meaning that they feel there's a risk of a violent or threatening situation occurring in their work situation. All interviewees had experiences from some sort of threat or violence in a work related context and they attested that non-personal assaults, such as threats made through telephone, email and answering machines are more common than verbal assaults made in personal meetings. Being prepared and listening to ones intuition is a way of dealing with exposure when meeting with a client.
Native vs Webb : En analys av appstrukturer
This paper is a degree project on the C-level, 15 points at University West, Department of Business and IT dept. Informatics. This study is about agile methodology and its impact on IT projects. Requirements management is a process within an IT project, where customer has certain requirements that must be met by an IT system. The difference between the traditional and agile development is in the requirements management process and it can cause problems in a project.
Jag önskar att det inte fanns... - om de professionellas upplevelser kring sexuella övergrepp mot barn.
Our paper is targeting mainly students, but also all other people interested in social work with children.
The purpose of our study was to investigate how the social workers experience and handle their work with children, who have been exposed to sexual abuse, and what kind of support and guidance the social workers are offered, in order to handle their working situation.
We chose to perform a qualitative study, by the use of interviews, since we found it to be the most appropriate way to gather the information.
Our conclusion is that the work with these issues is emotionally burdensome and requires a great commitment, however it is essential for the social workers to maintain a certain distance to their work, in order not to influence their personal lives. It is through experience and knowledge that the social workers learn how to handle their working situation. We also learned that although the work with sexual abuse against children gave birth to different emotions of the social worker, the social workers feel satisfaction with their work, by helping the exposed children.
We hope that our paper will inspire and encourage to further studies in the area, since there is still much to be explored.
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Motiverande samtal Inom Kriminalvården MIK : En kvalitativ studie om frivårdsinspektörers upplevelser av MIK
The purpose of this essay is to describe how probation service officers regard their professional role and their liberty of action within the motivational treatment program, MIK, and the probation organization. To answer the purpose three questions were formulated: 1) Does the probation service organization affect the individual discretion for the probation service officers, and in that case how? 2) Does the motivational treatment program, MIK, influence the probation officers? professionalism and their professional role? 3) What advantages and disadvantages do the probation service officers consider MIK being related to? The method conducted in the study was interviews with five probation service officers in Stockholm. The interviews were combined with a theoretical framework based on themes as organization, professional role, professionalism and motivation. The result showed that probation officers consider themselves to have a relatively high discretion within their work.
Informationstystnad vid en påtvingad förändring
Syftet med studien är att beslysa de anställdas upplevelse av en påtvingad förändring vid en omställningsprocess och hur processen har hanterats, från att informationen kommit ut om varsel samt till att personer som skall sluta har informerats. Intervjuer med medarbetarna på företaget har genomförts och knutits ihop med relevant teori. Studien är begränsad till medarbetare och deras synpunkt kring förändring. Den kvalitativa metoden har valts och via intervjuer kom det fram upplysningar som varit värdefulla för att försöka erhålla en förståelse för de berördas upplevelser av omställningsprocessen. Resultatet har visat att bristen eller otydligheten i informationen och kommunikationen har varit det mest kritiska i hela processen.
Sexualitet och informationsbehov hos män som behandlats för prostatacancer
Background: Men that have gone through treatment for prostate cancer may lose their sexuality as result of treatment. The sexual ability might symbolize manliness, despite age and sexual activities. Aim: The aim of the literature study was to describe; Influence on sexuality and the daily life for men with prostatecancer and their experience of informationneeds. Method: The material for the literature study was searched through databases; 13 scientific articles were selected and two articles through manual search, all 15 articles were examined. Result: Five categories were found in the result of the literature study; physical dimension, emotional/mental dimension, social/practical dimension and informationneeds.
Kommunikation : mellan reklambyråer och deras uppdragsgivare
Today many companies are using advertising agencies in marketing. That makes the advertising agencies responsible for delivering their clients messages and values to the final customer. Therefore it is very important that communication between an advertising agency and their client works in a way that they have similar marketing goals, despite all the factors that may distract this communication.The object of this essay is to study communication between advertising agencies and their clients, especially when it comes to setting up goals and that way highlight the problems that may occur and to make both the advertising agencies and their clients understand the importance of successful communication.We have done our research by interviewing representatives from advertising agencies and clients to advertising agencies. The interviews have given us some understanding on the subject which we have based our theories on, so we have used an inductive and hermeneutic approach to the subject.By modifying the theories we chose from the beginning and adapting them to the results of our research we have tried to show the advertising agencies and their clients the importance of effective and reliable communication between them. We also want to highlight the problems that may occur in the communication and give advice that hopefully can be used to improve the communication.The communication seems to work well and so does, according to our interviewees the co-operation overall.
?Bara jag blir smal så blir jag lycklig? Livstillfredsställelse, kroppsuppfattning och självkänsla efter Gastric Bypassoperation
I denna studie undersöktes hur 291 individer som genomgått en Gastric Bypass för mer än två år sedan skattade sin psykosociala hälsa. Syftet med studien var att undersöka samband mellan den psykosociala hälsan och hur länge respondenterna hade varit opererade, eventuell viktuppgång samt hur länge i livet respondenterna haft obesitas. Mätinstrumenten som användes var Satisfaction With Life Scale (livstillfredsställelse), Social Physique Anxiety Scale (social kroppsångest) samt Rosenberg Self- Esteem Scale (självkänsla). Resultaten visade att ju längre tid det var sedan patienterna opererades samt ju mer patienterna ökade i vikt, desto lägre skattades den psykosociala hälsan. Vidare skattade de patienter som varit obesa hela livet, högre social kroppsångest jämfört med patienter som rapporterade att de haft perioder i livet som normalviktiga..
"Jag är mer än en socialarbetare" : En kvalitativ studie om yrkesrollens påverkan på socialarbetares privatliv
This study aims to further Work-family conflict research for Social Workers by providing insight into what kind of impact the job role of social workers in Sweden has on their private lives and how they deal with it. The study operates from a qualitative approach and is based on three focus group-interviews and three semi-structured interviews with people working in different fields of social work. The empirical material has been analyzed through the Dramaturgical Perspective and Frame concept of Erving Goffman. The results of this study show that the job role impacts the psychological well-being of social workers, their family life and their social life to varying degrees, mainly due to organizational and client-based aspects, often resulting in role-conflicts and a lack of energy in their private lives. The primary strategies were found to be conversing with colleagues, spending time alone, embracing hobbies and having a clear understanding of individual responsibility. .
"Det som inte dödar stärker" : Tidsperspektivets betydelse för effekter av att känna empati
En tidigare studie har visat att negativa effekter av att känna empati är övervägande på kort sikt medan positiva effekter är övervägande på lång sikt, gällande psykiatripersonal. Med den aktuella studien avsågs att undersöka huruvida liknande tendenser finns hos en generell population. 253 högskolestudenter deltog, och i en mellangruppsdesign besvarade hälften en enkät belysande upplevelser på kort sikt medan den andra hälften besvarade en likadan enkät belysande upplevelser på lång sikt. Resultatet visade att empati har olika effekter beroende på tidsperspektivet även för människor generellt, i form av mer positiva effekter på lång sikt. Denna effekt återfanns bland såväl kvinnor som män, och bland yngre såväl som äldre.
Det vårdande mötet i hemmet
Home care services have had, and will have a major imortance in the future.
More people will be using home care services as a consequence of political
strategies but also as an effect of caretakers own wishes. The purpose of this
study was to illuminate the factors that are significant for a successful
encounter between a caretaker and a caregiver. The study is made as a
qualitative analysis of litterature. The data collection was based on Polit and
Hungler's model of information retrieval and the data analysis on Graneheim and
Lundman's model of analysis.