Kundrelationerna i svenska B2C-företag är inte lika goda som de var för 60 år sedan och de är inte lika goda som företagen skulle önska att de var. Forskningsfrågan och syftet med uppsatsen var därför att förklara vad som påverkar svenska B2C-företags beslut att utnyttja Radio Frequency Identification (RFID) som identifieringsteknik för att personliggöra kundrelationer inom sina lojalitetsprogram. Studien utfördes som en fallstudie då vi undersökte hur två stora svenska B2C-företag, IKEA Family och ICA, arbetade med lojalitetsprogram, identifieringstekniker och hur de ställde sig till alternativa identifieringstekniker gestaltat genom RFID. Studien utfördes med deduktiv ansats genom inledande teoriinsamling och därefter genom intervjuer med en intervjuperson på vardera företag. De slutsatser som sedermera kunde dras var att tillräcklig kunskap saknas kring RFID och dess potential, att det är en ekonomisk fråga och en stor investering för företag som inte brukar vara först att ta till sig ny teknik som dessutom inte är standardiserad samt att det skulle kunna kränka kundernas integritet och därmed ha motsatt effekt till lojalitetsprogrammens syfte..

This thesis presents an analysis of a conversation between a therapist and her client. Through a study of the conversation's topics and structure I have been able to draw conclusions on how the therapist governs and steers the session. With the use of certain tools, such as introductions of topics, invitations, paraphrasing and explorative questions, the therapist presents the frames of the conversation. At the same time, though, she invites the client to state her point of view and correct the views imposed on her through, for example, formulations from the therapist. I in my study I have used the methods of Conversational Anlaysis (CA) com-bined with quantitative methods such as calculating the frequency of a phenomenon.Throughout the thesis I have compared my results with the results presented by Ulla Melander Marttala in her dissertation Content and perspective in doctor-patient conversa-tions.

The relational database model was defined in the 1970?s and is the dominating database type today.  The main difference between data from a relational database and a hierarchical data structure is that the relational database stores records in tables. The records have no particular order, but can include links in terms of relationships with other records. A hierarchical structure organizes data in the form of a tree structure  and  can for an example be found in organizational structures in which different levels involves different responsibilities. If the data stored in a relational database is to be presented in a hierarchically, a conversion of the data structure is required. The intention of this paper is to describe how such a conversion can be performed.  To investigate the conversion methods, case studies has been conducted on the basis of a specific organization?s hierarchical structure.

Construction projects are generally designed as a general contract or a complete contract. In a general contract the commercial contract that is being used is AB 04 and related advice and instructions, AMA AF 07. In AB 04 there is an insurance requirement that stipulates that the contractor shall take all risks and liability insurance for the contract where the client must be co-insured.Construction law is almost exclusively regulated by the various standard contracts, one of those is AB 04. The Construction Contracts Committe is an organization that has published the standard contracts in this area of law and also the advice and instructions to help the parties to understand the agreements. The insurance requirement occurs in an area of law that is complex and the meaning of the concept is not entirely clear, nor which of the parties? interests and responsibilities that are covered by the types of insurances that are provided by the insurance requirement.

The purpose of this study is to examine immigrants' experiences of social services' treatmentand their expectations of social services. In this study we have used the following questions:how immigrants have experienced the treatment of the social service, the way in whichimmigrants would like to be treated by social services as well as what kind of beliefs andexpectations immigrants have concerning the social services' duties and powers. We haveused a qualitative method in the study that consists of ten semi-structured interviews. Thetheoretical concepts we have used are culture, ethnicity, cultural competence, professionalismand social psychology. The survey reveals a majority of negative experiences, such as afeeling of being ?tossed around?, suspicion and discrimination by the caseworkers due to theethnicity of the respondents.

This paper studies, from a client perspective, how three Swedish municipalities work with information about a voucher system in homecare. The paper is a qualitative study using structured informant interviews and analysis of documents. The interviewees are responsible of information about the voucher system in the municipalities. The studied documents describe and clarify the voucher system of the municipality. Neo-institutional organization theory is used to analyse the result.

This investigation aimed to shed light on the terms of the dispensing and the retaining of municipal social benefits granted by Swedish social services, this in regard of a less visible societal subgroup; citizens who cannot attain or retain housing of their own.Through qualitative interviews with six municipal social workers in Skåne, the plight of these citizens is revealed from a policy-making perspective in respect of views on discretion and individual appreciation. How may the applicant impact the application process and how does social subletting operate as a service effort?Further analysis of the accounts of informants? views on change and the reasons for change, sketched an image of a society where public acceptance and tolerance are crucial factors for citizens hoping to achieve a homestead through means of municipal intervention.In conclusion, flexible attitudes towards job description are of major import to the possibility of offering client support in under-staffed municipal environs. Furthermore, reflexive social workers allying with the applicant throughout the process, from application to intervention are decisive for efficacious, long-term social work..

Självmedkänsla är ett relativt nytt område inom den positiva psykologin (Neff, Rude & Kirkpatrick, 2007) och mäts utifrån tre delkomponenter: self-kindness, common humanity och mindfulness. Familjesituation och kön har tidigare visats påverka graden av självmedkänsla (Neff, 2011). Föreliggande explorativa studie avsåg att utforska graden av självmedkänsla hos unga vuxna samt mellan skilsmässobarn och kärnfamiljsbarn i samma grupp. En enkät med ett självskattningsformulär (SCS-LV) över självmedkänsla samt frågor om ålder, om respondenten var kärnfamiljsbarn eller skilsmässobarn och hur gammal respondenten i så fall var när föräldrarna separerade, delades ut till 93 studenter vid ett sydsvenskt universitet. Sju svar från respondenter över 25 år samt en ofullständigt ifylld enkät utelämnades vilket gav N=85.

This is a paper about the social services waiting rooms. Our aim with the study has been to:?Describe and problematize the physical environment in social services waiting rooms. A wider purpose is to lift the question about the waiting room as a significant part of peoples encounter with the social services.? To be able to achieve this purpose, we have used two questions: What does the physical waiting room environment look like in social services in Stockholms län? How can we understand and problematize the physical environment factors impact on people who visits these environments? We have observed and photographed ten waiting rooms in ten different social services in Stockholms län.

Inom processindustrin finns en etablerad reglerhierarki där basreglering sker med PID-regulatorer och där avancerad, multivariabel styrning sköts av MPC-programvara. Steget mellan dessa två nivåer kan upplevas som stort. För mindre och snabba multivariabla processer undvikes helst en multivariabel ansats, med försämrad reglering som följd. På Preem AB har detta upplevts som ett problem. Syftet med examensarbetet har varit att utveckla en alternativ, multivariabel styrstrategi för en process med ett mindre antal reglerstorheter som interagerar.

The recent history knows numerous examples of creditor?s inability to evaluate financial solvency of the client correctly. Creditors? risks do not only concern individual relations between the two parties but the economy in general. The standard loan-giving procedure considers evaluation based on a number of financial ratios.

The purpose of our paper was to understand the motivators that kept the social workers within the profession. Social workers' have a profession that, to the greatest extent, means high working load and difficult problematic issues. On the basis of this starting point we asked us why so many social workers still choose to remain within the profession for several years. The purpose of our paper is to understand what motivates the social workers to stay within their profession. To understand which are the motivators, we decided to use the theory salutogeent perspective with Aaron Antonvsky's sense of coherence.

The purpose of this study was to determine if and how the city district of Södra Innerstaden in Malmö, by using the Skärholms model, demand their client to reciprocate. The first problem set was to see how the demand was shown in the social service act from year 1998. From there the motives behind the introduction of the Skärholms model in city district of Södra Innerstaden were researched and also if there were a demand on reciprocity in city district of Södra Innerstaden public administration. The study was conducted in an exploratory way. The method used was to describe the idea behind Skärholms model after examining documents from the public administration.

This study focuses on a cooperation (collaboration) project between municipalities social services and the regions psychiatric care. They will capture a client / patient group that often risks falling between the chairs, persons with a psychic disorder and a problem of substance abuse. The purpose of the study was to study the projects cooperation on its organizational level. The central questions of issue were: What is cooperation in the project? What view do the professionals have of the projects cooperation, and partly have on members of the client group persons with a psychic disorder and a problem of substance abuse? The study was implemented through participating observations on three meetings with the govern group, the project group and the POS-team and interviews with two representatives from each principal.

The main purpose of this paper is to describe and analyse how social worker on a specific Social Service Agency describe their experiences. My focus has been to concentrate on social worker, whose task is related to young people. The paper is presented from three different themes; work assignments, professional roles and projects in life. The central questions are; Which are the socialworker´s main tasks? How does the social worker see himself in his professional role? Have their expectations been fulfilled? Where do they get their motivation from? Which are the reasons why the job as social worker is so strenuous? I have interviewed four social workers (semi-structured interviews), and a qualitative method is used.