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5223 Uppsatser om Client experience - Sida 30 av 349

Tunna eller tjocka klienter: för- och nackdelar med de olika klienterna i lärande organisationer

I en arkitektur med tunna klienter körs all programvara centralt från servern, medan med tjocka klienter körs programvaran lokalt på varje enskild klient. I denna uppsats har vi tagit fram teorier om för- och nackdelar med tunna och tjocka klienter och gjort en fallstudie vid Luleå tekniska universitet på en avdelning som nyligen bytt från tjocka till tunna klienter. Utifrån de teorier vi läst och den empiri vi utfört drog vi slutsatsen att tunna klienter oftast passar bättre i arkitekturen än tjocka klienter..

Medmänniska och vän - en guldkant på tillvaron : frivillig besökstjänst i Trollhättan

The essay deals with questions concerning the reasons, difficulties and subjects for rejoicing which various people experience when visiting "voluntarily" old, lonely people in the congregation of Trollhättan. What knowledge is developed and which values are formed? How is aging and solitude experienced? The visits are co-ordinated by two lay workers employed by the Swedish Church. The study is built on oral interviews in April and May 2003 from a questionaire using open questions. The research group consists of six women between 65-80 of age with 1-30 years´ experience.Inner reasons, contact with other people in similar situations, positive responses to visits, and meetings in the visiting service group seem to be the principal driving forces.

Like a Bridge over Troubled Water - en studie om ledarskap inom socialtjänsten vid organisationsförändringar

A common experience is that leadership could be better handled during reorganizations within the social services. The purpose of this study is to examine how social welfare secretaries experience their managers during reorganizations. How do social welfare secretaries experience the manger?s role and actions? While developing the interview questions it became relevant to illustrate further aspects: To describe how social welfare secretaries experience the reorganizations that they have gone through and their experience of the everyday leadership around the managers?; openness, availability, clarity, trust and skills regarding managing stress among their staff. The study is built on qualitative interviews with six social welfare secretaries within units working with economical social assistance in different districts in the city of Gothenburg.

Sjuksköterskors upplevelser av att arbeta utifrån de fyra hörnstenar i den palliativa vården inom avancerad hemsjukvård

The aim of this study was to investigate nurse?s experience of working from the philosophy of palliative care in end of life at home. The study had a qualitative design. Semi-structured interviews were performed with nine nurses working in advanced palliative home care. The analysis of the material revealed four categories and two subcategories.

Bryr sig företagskunder om leverantörens corporate image? : Betydelsen av leverantörens corporate image vid köp av kunskapsintensiva IT-konsulttjänster.

Background: Critical conditions to become an attractive supplier of knowledge based IT-services in the B2B market are many. Besides the fact of supplying a service of high quality one must as a supplier communicate values which are understandable and desirable for a new buyer. Buying a knowledge based IT-service involves several risks; the consultant might not have sufficient knowledge or have difficulties understanding the corporate culture and collaborating with other staff within the client?s organization. Since services are intangible offers and it can be intricate to put right price level for something which can only be evaluated when the project is finished, puts severe strain on suppliers competing with other companies in the same market when looking for new clients.

Att vara förälder till ett barn med medfött hjärtfel : en litteraturstudie

Introduction : Structural cardiac malformations affects 0.8-1% of children born worldwide, in Sweden 800-1000 children per year. Most children with congenital heart disease and their families will have frequent and lifelong contact with highly specialized care. Awareness of the parents experience is crucial in order to improve the nursing care. These experiences will be illustrated using a theoretical model of family-based nursing. Aim: The aim of this study was to describe experiences of being a parent to a child with a congenital heart disease.

Får bemanningsanställda plats på lagret?

Denna studie undersöker bemanningsanställdas integration inom lagerverksamhet. Tyngdpunkten ligger på att öka kunskapen kring vilka faktorer som påverkar hur bemanningsanställda integreras i tjänsteköpande företag samt fördjupa förståelsen för vilka möjligheter dessa företag har att öka integrationen på ett kostnadseffektivt sätt. Studien närmar sig problemområdet genom att undersöka hur bemanningsanställda inom lagersektorn upplever de faktorer som påverkat integrationen samt deras åsikter om dessa faktorer. Studiens teoretiska referensram baseras på teorier kring organisering, HRM samt sociala och legala begränsningar. Det empiriska materialet baseras på kvalitativa intervjuer.

Las Vegas framväxt : En undersökning om stadens historia sett ur ett THEME:ing perspektiv

Den här uppsatsen är skriven för att ge en bra insyn över hur Las Vegas drygt hundraåriga historia har sett ut genom ett Experience Economy perspektiv med inriktning THEME:ing. Uppsatsen kommer granska vilka viktiga historiska händelser staden varit med om och undersöka dem via ett THEME:ing perspektiv. Information som har samlats in till denna uppsats kommer från litteratur och filmdokumentärer om Las Vegas historia och The Experience Economy. Vad bidrog till att den lilla ökenstaden kom att bli en av USA:s mest besökta städer och idag har en population på över två miljoner? Hur har staden agerat när det dykt upp möjligheter för tillväxt? Resultatet av denna uppsats visar att Las Vegas har haft flera stora händelser att jobba med genom åren och anpassat sig och sett dessa som möjligheter till tillväxt istället för hinder.

ISO14001:2004 : ett humanekologiskt verktyg?

ISO14001:2004 : A Human Ecological Tool?This is a study by means of litterature analysis and personal experience to find out wheather you could call ISO14001:2004 a Human Ecological tool. The ISO14001 is an environmental management system. I'm approaching the issue from a users' perspective and putting my experience of implementing the ISO 9001 at my work to good use. Though my personal experience is limited to the implementation of the ISO 9001, it is quite relevant to the task since the update of 2004 the ISO14001:2004 is brought closer to the ISO 9001 standard in many ways.

Lustfylld läsinlärning : Fyra pedagogers syn på lustfylld läsinlärning i förskoleklass

The study seeks to investigate four preschool teachers? views of making literacy learning a pleasurable experience in preschool class and to identify any differences in their views. The study is based on interviews with four teachers with at least ten years? experience of work in preschool class. The teachers work in three different municipalities.

Ett oväntat inflytande : revisorers syn på förväntningsgapet i klientrelationer

Förväntningsgapet är sedan länge ett definierat fenomen som kvarstår trots upprepade försök att minska det. En anledning till att gapet kvarstår påstås vara att revisorer själv har introducerat det. Detta i kombination med att förväntningsgapet troligtvis kommer att fortsätta att existera, medför att det finns anledning att undersöka om revisorer kan dra nytta av det i sitt dagliga arbete.Syftet med den här studien är att utifrån revisorers perspektiv undersöka förväntningsgapet och revisorers möjlighet att med hjälp av gapet utöva inflytande över klienter. Undersökningen är baserad på intervjuer med revisorer från olika byråer.Studiens teoretiska referensram är baserad på antaganden från professionsteori för att beskriva revisorers kunskap, vilket är väsentligt för att undersöka om revisorer har ett kunskapsövertag de kan nyttja för att utöva inflytande. I detta avseende presenteras även antaganden från agent-teorin för att beskriva den informationsasymmetri som kan förekomma.

Finansiering av nystartade företag : En kvalitativ fallstudie om finansieringslösningar för entreprenörer utan erfarenhet som sträcker sig längre än tre år inom entreprenörskap och restaurangbranschen

This is a qualitative case study that aims to examine the small entrepreneur?s choice of financing solutions and their thoughts on various forms of financing. The authors have chosen to specifically examine entrepreneurs who do not have experience that stretches more than three years in entrepreneurship and the restaurant business. The study used three different companies in the restaurant business in Stockholm and semi-structured interviews were conducted with all owners of the company, corresponding to a total of six respondents. The study's findings show the relationship of entrepreneurs who believe that the experience of the industry and entrepreneurship is valuable also are more prone to giving away some ownership in exchange for a certain expertise and funding..

"Som en pusselbit som passar överallt" : En kvalitativ studie om hur gymnasieelever upplever kreativitet på psykologilektionerna

In the nineties, policy makers highlighted the importance of creativity in education in order to nurture entrepreneurs in our society, thus the purpose of this study is to investigate high school students´ experience of creativity in psychology classes. The results are based on qualitative data from four semi-structured interviews with Swedish high school students who study psychology. The conclusions are that the respondents perceive psychology as a very creative school subject in which they can give personal experience as examples, they can give alternative explanations and solutions to problems, and that there are no right or wrong answers which means that they feel encouraged to self-reflect. The teacher is important as the respondents experience her as open, tolerant, and moreover, that she varies the classes, which contributes to a good classroom climate. The respondents also experience a certain degree of freedom when they feel involved and are allowed to influence their education.

Familjehemsvård - En studie om kontakten mellan familjehem och handläggare på socialtjänsten

The aim of this study was to understand the contact between foster homes and social workers, by doing a comparison of the social workers and the foster homes experiences of the cooperation that is between them. We started from three main questions to get an answer to our aim, how the foster homes and the social workers experience the organization of the foster care in the Social Service as an impact of the cooperation, what does the foster homes and the social workers experience as a important fact of a successful placement and finally, how does the foster homes and the social workers experience the supporting and controlling contact that is between them. To get our results we based our study on interviews whit four foster homes and whit four social workers. The analysis was based on one theoretical perspective, Skaus (2007) analytical approach for power and help. As a conclusion we have found out, that the organization of the Social Service has significance for the contact between social workers and foster homes.

Det målande barnet. Diskursanalys av estetiska läroprocesser i relation till Deweys estetiska erfarenhetsbegrepp.

THE PAINTING CHILD. A DISCOURSE ANALYSIS OF AESTHETIC PROCESSES OF LEARNING IN RELATION TO DEWEY´S ART AS EXPERIENCE.The aim of this study is to present a discourse analysis made on five-year-old children during art activities in a preschool in Sweden. The questions asked are: how does interaction take place between the children, or the child and the teacher, during art activities? And what does this tell us about the relationship to art in preschool? In Art as Experience John Dewey claims that art is separated from other experiences of life, but that it ought to be close to ordinary life-experiences. Today visual culture is important in society but not in school.

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